Posts Tagged ‘voicemail’

Pitching Tips from Washington, D.C. Assignment Editors

Wednesday, March 21st, 2012

3/13/12 Know your subject, know the outlet you are trying to pitch and its audience, and have some “news” sense—that was the message from four of Washington’s top editors to over 100 public relations professionals attending PRSA-NCC’s “Meet the Assignment Editors” workshop at the Navy Memorial. Shown in picture are Lois Dyer, CBS News; moderator Danny Selnick, Business Wire; Vandana Sinha, Washington Business Journal; Steven Ginsberg, Washington Post; and Lisa Matthews, Associated Press.

Keep it simple and to the point and avoid jargon. This sage advice from Washington, DC assignment editors should not come as a shock to most seasoned PR pros, but listening to the panel at the National Capital Chapter of the Public Relations Society of America’s (PRSA-NCC) March 13 event, you might be surprised.

The panel was moderated by Danny Selnick, Business Wire, and featured  Lisa Matthews, Associated Press, planning editor; Vandana Sinha, Washington Business Journal, assistant ,managing editor; Lois Dyer, CBS News Network, futures editorand Steven Ginsberg, Washington Post, deputy political editor

Platforms for Pitching

  • Email: All of the panelists agreed email is the best format for pitching them. They suggested using a short subject line that highlights the story. They do not like it when the main subject is hidden and hate pitches that start with “A great story idea for you.”
  • Voicemail: Ginsberg does not check his voicemail, but Dyer does. Most said they would respond to your email or voicemail if they were interested (and sometimes if they were not), so the follow-up “Did you get my email?” call is often not needed. If you don’t hear from them, a call with a fresh reminder of the subject in a day or two is acceptable.
  • Twitter: Twitter can be an effective way to pitch your story according to Ginsberg. He said all the Post reporters are on Twitter most-of-the-time, and you can learn about their needs from their tweets. You should consider becoming an expert on Twitter for the subject(s) you pitch most often.
  • Multi-Channels: All panelists reminded the audience they have multiple platforms to fill with content. For example, the Washington Post is not just the print paper, but several websites and apps. Matthews says all the AP reporters write and shoot their own stories for various sites and platforms.  

Top Pitching Tips:
The PRSA-NCC audience actively shared many tips and highlights of the event. I’ve created a Storify of some of the top tweets and posts.


  • Know your audience (the media outlet’s audience) – Sinha stressed the Washington Business Journal covers only local business news. They do not care about national stories.
  • Respect deadlines – Sinha also hates pitches coming in right before her Wednesday afternoon deadline for the print edition. Early Friday afternoon is an ideal time to pitch her.
  • Know what you are pitching and have answers for questions.
  • Give the editor or reporter access to your client (spokesperson). Offer experts who can speak around issues of breaking news
  • Include current contact information on the release.
  • Think about and pitch stories for future happenings or trends.
  • Understand the need and provide visuals which can enhance the story – Both Matthews and Dyer confirmed outside video content is only used in extreme cases, where there is no other place to get the footage.

Do Not  

  • Send pitches to someone else in the newsroom if you are turned-down by the editor.
  • Send multiple separate emails.(However, it is OK to copy relevant reporters on a pitch).
  • Say you just got coverage in a competitor’s publication
  • Sound like a commercial, you can bet your pitch or press release will be deleted.

Want more tips on writing effective messages and pitches? Check out the latest BurrellesLuce Newsletter: Writing Effective Messages – 5 Timeless Tips. And be sure to share your hints for contacting editors with  BurrellesLuce Fresh Ideas readers.

Millennial Communications Debate—Voice vs. Text

Wednesday, December 23rd, 2009
Flickr Image: papalars

Flickr Image: papalars

We all know there is a generational gap. It’s not a new concept. Change is constant, as is the way we use the various means of communication available to us.

For example, twenty years ago, an executive may have asked a twenty-something to type (possibly with a typewriter not a computer) a memo regarding a recent client interaction on real paper for him (not likely a her) to read. (This really did happen!) Today, an executive (most likely a Baby Boomer and quite possibly female) might want to give some quick instructions regarding an account to a Millennial (or Gen-Yer) via voicemail. But, the Millennial may not like voicemail, and avoids listening to messages, and may even ask that the message be sent to him/her as an e-mail or text. The Baby Boomer is put off by this attitude. In both examples, we need to try to understand to who we are communicating.

The December BurrellesLuce newsletter reviewing 2010 Media Relations predictions includes re-evaluating our approach to multi-generational communications. The newsletter sites Mike Carlton’s white paper, The Challenge of the Millennials.  There are many advantages to hiring Millennials, but the Baby Boomers (and quite possibly Gen-Xers) need to take the time to mentor and understand them.

For the purpose of this post, let’s concentrate on voicemail vs. text. A Baby Boomer friend of mine recently posted to his Facebook page how put-off he was by a message on a voicemail not to leave a voicemail message, which sparked quite a bit of debate. My friend’s point was sometimes a voicemail is the best way to convey a message. Additionally, he feels we shouldn’t rely on caller ID for calling people back. What if we don’t reach them? Sometimes you can call someone, but then you realize you can get the information another way, so you don’t leave a message. In this case, it would waste time for the person to call you back, when there is nothing to discuss. Many Millennials forget Boomers don’t always have or know how to text. On the flip side, texts and e-mails can be incredibly efficient.

I personally deal with this voicemail miscommunication every day. My husband (a Gen-Yer in a Gen-Xer body), does not listen to my messages. Many times, if he had listened to the message, he would have all the information he needs and would not need to call me back. Since I understand my husband doesn’t listen to his voicemail, I will often e-mail or text him when I have something quick to tell him.

If you do a web search, you will find several services to convert your voicemail to text. This might be a partial solution for Millennials looking to avoid listening to their voicemails with bosses and clients who insist on leaving them.

At the PR News “How-To” conference earlier this month, Donna Fenn, author of Upstarts: How Gen Y Entrepreneurs are Rocking the World of Business and 8 Ways You Can Profit From Their Success, discussed this same trend. Her advise, remember who you are communicating with and work to communicate in their preferred method. You will find you have more to gain, than to loose.

What are your predictions for communication changes in 2010? What will you do to better understand your boss or intern at your firm or organization?