Posts Tagged ‘results’


BurrellesLuce Newsletter: Understanding Your Stakeholders and Traditional Media

Monday, July 30th, 2012

July 2012

Traditional media has changed in scope (with a marked decline in outlets occurring in 2009). However, it remains the same in respect to relevancy and in how consumers satiate their growing appetite for information.

To gain the clearest understanding of how your messages are influencing all of your audiences, you need to see all of your content from all media types. Otherwise, you won’t have an accurate representation and risk skewing your data and results.

Read more: 6 Ways Traditional Media Impacts Your Audience

In PR and the Media: August 31, 2011

Wednesday, August 31st, 2011

MoviePass Makes Second Stab at Unlimited Filmgoing (WSJ)
“MoviePass Inc. said Tuesday it will soon begin testing a service that lets participants see an unlimited number of films in participating theaters for a flat monthly fee, a proposition that some theater owners fear could erode the value of a trip to the multiplex.”

Ad Giant Nurtures Startups (WSJ)
“Advertising companies keep finding new ways to cozy up to technology businesses—even tiny ones. Omnicom Group’s OMD and its client General Electric just completed a summer-long tech incubator to get an early in on new tech trends relevant to marketing. They awarded the $10,000 prize to a website called …”

7 Parts of a Facebook Post (SocialMediaToday)
“Content creation is one the biggest challenges for brands. Many of the folks I work with have a hard time trying to find the right thing to say to their listeners. There are two approaches I like to guide brands to take…”

Twitter Limits: Maximum Tweets Per Day? (SocialMediaToday)
“There are over two hundred million registered users of Twitter. This number grows by hundreds of thousands each day as new users sign-up. There are over one hundred and fifty million Tweets per day. So many, in fact, that many people find it hard to monitor ongoing conversations without using special platforms.”

Google Explores Re-Ranking Search Results Using +1 Button Data (Wired)
“Google is making plans to turn its +1 button into a crowdsourcing tool that helps it re-order search results and fight web spam. While not surprising, the move would bring Google’s search engine into the social networking era, while simultaneously creating a new avenue for blackhats to manipulate search results and potentially incurring the wrath of trust-busting authorities. Google confirmed its plans in an e-mail to Wired.com.”

News International confirms internal review of ‘journalistic standards’ (YahooNews/TheCutline)
“As the saga of the British phone-hacking scandal continues slowly to unfold, News International, the British arm of Rupert Murdoch’s News Corporation, has confirmed it is conducting a thorough internal investigation of its properties.”

 Golden Globes Trial: Inside One of TV’s Messiest, Nastiest Battles (HollywoodReporter)
“THR’s in-depth look at why the Hollywood Foreign Press Association is accusing Dick Clark Productions of secretly squeezing it out of its own awards show.”

Evaluating Your Communications Program: Business Objectives, Measurement Goals, and You.

Thursday, March 10th, 2011
Measuring Results

February 2011

Over the years, PR and marketing practitioners have sought to develop a holistic measurement program, one that combines both qualitative and quantitative metrics. Holistic measurement serves two aims: documenting the success of communications activities, and helping achieve a practical understanding of the conversations taking place and the activities resulting from outreach efforts.

But, even with all the reporting tools that are designed to help PR and communications professionals make sense of their media-relations results, many practitioners seek guidance on designing a program with the attributes most relevant to their specific business.

So, what are the best ways to demonstrate success with The Media and to document for clients or top management the return on investment of a media relations program? Check out the most recent BurrellesLuce newsletter, “Evaluating Your Communications Program: Business Objectives, Measurement Goals, and You” to learn:

  • Why business objectives are key to outlining measurement goals.
  • How to identify essential qualitative and quantitative metrics.
  • Questions to ask yourself as you travel down the road of media measurement.

Apps I LOVE for the DROID

Friday, August 6th, 2010

Picture of New York Sky Line Taken By Johna Burke, BurrellesLuce, With 8-mega pixal Droid Camera

I recently joined the Droid world. I LOVE my Droid Incredible. The coverage is amazing, the clear picture and fast processor allow me to view websites and videos on the go, access Adobe files with crisp clarity and truly work “in the cloud.” And of course the tool that every public relations professional needs at all times – a camera. The Droid comes with a 8 mega pixel camera for all your photo needs. But my real Droid joy comes from the many apps I now have at my fingertips.

I don’t know how many apps are too many or too few. After reviewing the app marketplace I downloaded, tested, and kept the following free apps to help organize and maximize my mobile experience:

AndroNews: Provides fast links to major news sources: CNN, USA Today, WSJ.com and BBC to name a few.

Evernote: My most-used, must-have app for organizing notes on all of my devices. The “cloud” at its finest.

Facebook: Full-featured Facebook interface.

FourSquare: Not totally sure why, but I continue to “check-in” from time to time.

Google Goggles: Snap a picture and launch an automatic Google search of whatever you’ve scanned. *CAUTION people searches yield XXX results

Magic8Ball: To help with my really tough day-to-day decisions.

Scanlife: Allows me to engage and maximize the QR Code experience.

TMZ: Celebrity gossip. A supplement to my subscription to People!

Touiteur: My Twitter app of choice. I tried several apps, including the Twitter app and found Touiteur to be the best, most feature-rich.

UrbanSpoon: Scouting new restaurants either at home or on the road.

Where: Provides easy-access reviews and allows local vendors to send me coupons when I’m in proximity of their location.

All of the apps I share here are free. I don’t mind paying for an app if it’s good, but there are so many great free apps you don’t necessarily have to invest to maximize your mobile experience. Though I caution you before settling on any apps; thoroughly read the reviews. Don’t be fooled by the overall rating. Upon digging deeper into the reviews I realized many of the reviewers who provided detailed feedback actually ranked the app lower than the overall rating. Those higher ratings were primarily just the rating with a very brief “It’s excellent” or some mundane response.

I know we have a lot of Blackberry, iPhone and Droid users who follow the BurrellesLuce Fresh Ideas blog so I ask you to please share: What are your go-to apps? How do you use them to stay organized and be more efficient? If you are in PR or media relations have you helped create an app for your brand or client’s initiative? Can you give examples of successful app marketing campaigns?

Relationships and Referrals: Making the Most of Your Two Most Important Business Assets

Thursday, August 5th, 2010

Valerie Simon

Early on in my career I received a phone call from a client who began the conversation with, “Hey Valerie, I want to introduce you to a friend of mine…”

I very much enjoyed and respected this client and was thrilled that he wanted to introduce me to his friend. In my mind I fantasized about his intentions. Perhaps we would all go out for dinner, or maybe he was setting me up on a date… my thoughts were interrupted by the words “director of corporate communications” and “in charge of media monitoring.” My heart began to pound as I realized what was happening. I was getting my first referral!

Today I regularly receive such phone calls, but the thrill has yet to go away. While Relationships and Referralsreferrals add up to quantitative results of your efforts to build relationships, they also offer bona fide proof that your relationship is one of trust and confidence (Cue Sally Fields, “They like me, they really like me!!!)

In order to earn new business, you’ll need to invest both time and resources and maximize your opportunities in the most efficient manner. Below are 5 steps to help you become more strategic in your relationship building and increase the number of referrals you receive:

1. Perform a SWOT analysis. Identify your own strengths, weaknesses, opportunities and threats and then clearly identify the organizations you are targeting. As you consider different prospects and prospect categories, evaluate the customer needs against your analysis. Brad Douglas, vice president of sales and marketing with Shipley Associates, offers some excellent considerations to help you better assess your opportunities for targeting the right customers.

2. Determine the influencers you need to reach. As mentioned in this post from the Harvard Business Review, you may think you know the decision maker, “the one that is described in the RFP or articulated by those who actively participate in the formal decision-making process.” However, there are often key influencers within the organization who carry informal power as it relates to your opportunity. Take the time to uncover and develop those relationships.

3. Utilize ALL of your current relationships. While most organizations have a sales team or business development group, I am a firm believer that everyone in an organization, regardless of title or department, should consider themselves a member of the sales team. If you are proud of your organization and even if you are not (though you may want to ask yourself why are you working there?), it is your responsibility to help your company grow. Communication and collaboration between the sales team and other departments is essential. Beyond your organization, consider your vendors, partners and affiliates, clients, industry contacts, and even personal networks. If you aren’t actively using LinkedIn it is a great place to start organizing and expanding your network.

4. Ask for the referral! It is interesting that many people shy away from asking for a referral when they need/want it. Consider what’s stopping you. Are you afraid of creating an uncomfortable or potentially annoying situation? If yes, then that is good because it means you are thinking about and potentially being considerate of the person you wish to ask. And that is what distinguishes a “pushy salesman” from a friend you want to help. So be professional to and respectful of the person you are asking, their relationship, and their reputation. But don’t let that stop you from asking. After all, if you have real relationships, qualified targets, and a product/service you believe in, the person you’re asking should have no issue referring you and the person you’re introduced to will soon be thanking your friend for making the introduction.

5. Beyond ABC’s… ABH. While I certainly understand and appreciate the need to “Always Be Closing,” my personal philosophy is to “Always Be Helping.” In sales, and perhaps maybe in life, your reputation is everything. So be the person you want to be perceived to be – whether or not it meets an immediate business goal. In this case, that person is one who is helpful and informative and acutely aware of the needs and goals of his/her clients, prospects, colleagues, friends and family. In other words, take every opportunity to add real value and help them achieve their goals.

How are you making the most of one of your most precious resources – your relationship with others? Do you find it easy to ask for referrals and network when needed? What tips would you add to the list? If you are having trouble, what do you think is holding you back? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.