Posts Tagged ‘positive’


Tips for Improving Your Office Attitude!

Wednesday, November 10th, 2010

by Jennifer Shtutman*

Smiling business people standing togetherWith the weather drawing colder and the days turning darker, it is clear the yearly phenomenon of the winter doldrums are setting in. People seem to be grouchier and the coffee isn’t working as well as it seemed to just two warm months ago.  With the layering of clothing, there also seems to be a layering of “attitude.” Like yawning, negative attitudes are certainly contagious. Personally, I have noticed that when I have a positive attitude it changes the attitudes of those around me.  

With these thoughts in mind, I have devised several ways that you too can be as “cheery” as possible through the next cold months:  

1. Bring in a box of goodies or a reasonably “healthy” sweet treat. This is one happiness inducer I always found that works on my team. Picking up some munchkins from Dunkin Donuts, for example, is inexpensive and low-maintenance; while at the same time can be a happy surprise for unexpected colleagues.  The treats are sweet enough to give a sugar boost, yet small enough not to cause guilt on our waistlines. 

2. Share positive feedback from clients. When someone gets a really great kudos, or congratulations on a good job, it is nice to show others that our hard work does not go unappreciated day in and day out. Sharing these feelings of good sentiment from our clients can be a great esteem boost for those around us. 

3. Develop an office support system. Whether you’re working in marketing, advertising, public relations or some other industry, developing relationships with team members can minimize stress and lets you know that those around you understand what you are going through.

4. Re-decorate!  Adding new flare and panache to your personal office space can help lift your spirits on those down and out days. Include photos of friends, family, and those people close to you who make you feel great inside. 

5. Place a candy bowl on your desk. This is one of my favorite ways to let my co-workers know I am  approachable, and that they can take snack break when needed. 

6. Keep your personal space organized and clean. You’ll feel as though you are more in control. Employees can gain an easy sense of satisfaction by keeping their things in order. Enhanced confidence and motivation will also stem from this simple change. 

7. Make friends at the office. It has been proven that the happiest people are those who can count on their colleagues as their friends. Finding people at the workplace, who you have a connection with, can really make a difference in your day to day experiences. Ask coworkers about their evenings and weekend plans, also about their families and life outside the office. Catching up on everyday life can lift spirits and help you look forward to coming to work.  Support through your coworkers can make anyone feel better!

As the winter months approach, what things do you do that enhance your day to day activities at the office?  How do you keep from layering on the attitude?  Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

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*Bio: Jennifer Shtutman has been an Account Manager with the BurrellesLuce client services team since 2007.  She is passionate about all things media and enjoys hearing about the latest trends and technologies in our business.  Jenn is an avid writer and editor for the Fordham University academic journal, Perspectives, and is currently working towards her master’s from Fordham University. What she most enjoys about her profession is that she is in the business of keeping people happy. “I am all about maintaining a positive relationship with my clients, and helping them gain the most out of what BurrellesLuce has to offer.” Facebook: BurrellesLuce LinkedIn: Jennifer Shtutman Twitter: @BurrellesLuce

Social Media and Negativity: Turn That Frown Upside-down

Thursday, August 19th, 2010

by Denise Giacin*

Flickr Image: striatic / hobvias sudoneighm

Flickr Image: striatic / hobvias sudoneighm

A couple weeks ago, in my quest to understand this global monster called social media, I wrote a piece on Fresh Ideas called, Social Media: The New Solitaire?. That post generated a lot of chatter over whether or not a company should allow employees to use social media. This week, I want to build off of it and discuss social media in regards to negativity. Is it possible that some corporations are afraid to use social media because of negative backlash and not because they are concerned with employees slacking off?

Sure, utilizing a social media platform for your company does make you more susceptible to negative comments, but shouldn’t the positive outweigh the negative? How about taking this idea a step further… what if you could show your customers how well you handle negativity by using social media to be proactive or to handle an issue if it does arise? Allow me to explain.

Last week I was patiently (okay, rather impatiently) waiting for my brand spanking new Droid X to arrive. I casually tweeted, “repetitively clicking on a shipment tracking number isn’t going to make it get here any faster #FedEx #whatilearnedtoday.” 

I didn’t mean for this to come across as negative. Although, I suppose if you’re FedEx you wouldn’t want me complaining about the speed of packages being delivered. To my complete shock I received a tweet back from @FedexLaShelia saying “@denise10283 This is Fed Ex LaShelia. Would you like my help?”

Hey, now this is service! I politely tweeted her back with a big thank you and explained I was just antsy.

BurrellesLuce also has similar social media practices in place. As a company, we will respond to blog, Twitter, and Facebook postings to name a few. We want to know what our customers are saying and choose to take an active role in responding to all inquiries – positive or negative. I can say from personal experience that every inquiry, I’ve responded to, we were able to resolve the issue and I was able to gain some valuable learning experience.

In my opinion, for that reason alone, I can say it is worth it to monitor and actively participate in social media, but you have to do both.  Every company would love to hear positive comments (who wouldn’t?) but I believe it’s the relationships you can salvage by paying particular attention to the negative comments that are the most important.

Does your company have a plan in place for dealing with negativity on social media? Do you have any tips you can share? 

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*Bio: Prior to joining the BurrellesLuce Client Service team in 2008, Denise worked in the marketing industry for three years. She holds a bachelor’s degree in communications from the University of Connecticut, where she gained experience interning in PR and working for student organizations. By engaging readers on the Fresh Ideas blog Denise hopes to further her understanding of client needs. In her spare time, she is passionate about Team in Training (The Leukemia & Lymphoma Society’s charity sports training program) and baking cupcakes. Her claim to fame: red velvet cupcakes with cream cheese frosting. LinkedIn: dgiacin Twitter: @denise10283 Facebook: BurrellesLuce