Posts Tagged ‘BurrellesLuce’


Integrated Approach to PR Measurement

Monday, October 3rd, 2016

PR News Measurement Hall of Famer, Marianne Eisenmann, recently led a #AMECMM webinar to discuss how the emphasis on multi-channel marketing has blurred the lines between paid, earned, shared and owned (PESO) information sources. As we know, consumers now engage with companies or brands in many different ways—across multiple platforms and channels. As a result, measuring requires a more integrated approach, such as the AMEC Integrated Evaluation Framework, to appreciate the impact of all marketing efforts.

Marianne pointed out that your clients (internal or external) now care less about the source and more about the content and messages. She demonstrated how those messages can begin as earned media but then may be repurposed and moved through owned, shared and/or paid to boost engagement and awareness.AMEC Integrated Evaluation Framework

Marianne focused on updating your measurement model by utilizing the recently launched interactive (free) AMEC framework’s seven steps, but more specifically, what she calls the core elements of integrated measurement: Outputs, Outtakes, Outcomes.

Outputs

What you put out to your target audiences—these could be paid (advertising, sponsorships), earned (media volume and impressions), owned (web sites, partnerships, direct email), and shared (volume of social shares, posts, videos, etc.).

Outtakes

What the audience takes away from the outputs—what did they do after being exposed to your output? What action did they take—click through, subscribe, share, comment, etc.?

Outcomes

Impact of PR activity on the audience—was there a change in awareness, knowledge, attitude, opinion, behavior? What were your audience’s takeaways from your output?

After providing examples and scenarios of the three steps above, Marianne showed us a format she’s used (based on the same concept as the “sales funnel”) to demonstrate how the audience moved from the awareness and knowledge phase on to actual consideration, engagement or action.  NOTE that if you missed the live webinar, it is now available on-demand.

Once this process is completed, you’ll have solid comprehensive data that you will then “use to tell the story of how the investment in PR and these communications activities all build to take consumers through the funnel and to your ultimate goal,” Marianne explained.

As moderator, Johna Burke, AMEC North American Co-Chair and BurrellesLuce CMO, closed the webinar with a few specific questions from participants which Marianne readily answered. They both agreed, in the final comments, that the one thing we cannot do is continue to measure the old way (multiplied impressions, AVEs, etc.).

Please feel free to share your experience(s) with PR measurement, thoughts on the AMEC Integrated Evaluation Framework and/or advice to others here in the comments section.

PR Measurement: Beyond Vanity Metrics

Friday, September 23rd, 2016
http://claringtonwatchdog.blogspot.com/2008/05/efw-business-case-rubbish.html.

http://claringtonwatchdog.blogspot.com/2008/05/efw-business-case-rubbish.html

“Sometimes just putting out basic metrics can actually hurt your measurement program and not help management see the true ROI and efforts you are putting in.” That was how Nicole Moreo began this AMEC measurement week webinar.  Well, that certainly got my attention! I thought how can reporting on basic metrics hurt my credibility?  Nicole explains.

Vanity metrics are metrics that feel important but are ultimately superficial, or worse, deceptive. What we usually think of are things like impressions, likes, re-tweets, AVEs (ad value equivalency), share of voice, mentions, page views, etc. They are not performance indicators. While some of these are important for benchmarking purposes, they should not be relied upon for actual intelligence.  In the big picture, vanity metrics actually hold you back.

So, how do we figure out what to measure?  First, Nicole cautioned, resist the urge to run out and subscribe to the latest tool or aggregator service that claims to programmatically measure for you.  She went on to outline the steps PR pros must take—before embarking on a measurement program.

Listen and Ask

Listen to senior management, your team, your clients (internal or external). Ask questions, such as

  • What is the strategic goal of the PR / marketing program, specifically the business goal? You may hear, for example, “increase share of voice” (SOV)—why? Or, “we want to put this message out on social media so people can see it”—why? What is the goal? Are you trying to increase sales? Are you trying to get people to download a whitepaper? How does that tie back to the business goal?
  • Who are the key audiences? Your program is obviously not to every single person in the universe, so precisely who do you want to reach?
  • Which platforms will be effective—based on the answers to the first two questions?
  • What are the internal KPIs (key performance indicators) that are being used? What business point does that tie back to?
  • What is the internal reporting structure?
  • What insights are you hoping for?

Once you have the answers to those questions, you want to use your metrics as a tool to tell a story (after all, that’s what public relations practitioners are good at—storytelling)!

So What?

Start with the basic metrics, like share of voice—but who are you comparing to? Competitors? Other divisions within the company? Ensure what you are comparing is apples to apples.  Engagement is also a basic metric that allows you to know how many people are actually interacting with your content and potentially have the influence to share it. Tonality (sentiment) is another that you may opt to use and there are others but start with these basics.  Then, ask again, so what? That may lead you to another point, where you once again ask, so what? Nicole recommends asking this three times will help you find the answers that offer a mix of qualitative explanations and quantitative variables.

She went on to offer specific examples, showing charts and graphs  sharing how each of them created a story of insights and intelligence that were meaningful and actionable. This was all possible by asking the right questions before embarking on the program.

Please feel free to add your own thoughts or experiences here in the comments section, and continue to check back here for more AMEC PR measurement tips from the experts!

Breaking Up With Your First Job

Monday, August 22nd, 2016

By Kiley Herndon*

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Upon graduating from college, you will be on a desperate hunt for a job. You will likely search high and low for something in your field and interview so many times you wonder if you are starting to speak in gibberish about your experience and accomplishments. If you are like most recent graduates, you will end up with a job you took just to have one and questioning if what you studied so long and hard for was even what you wanted.

Have no fear! Better things are on their way.

Here are some things you will want to do at your first job that will help you prepare for the next one:

Always offer to help.
In your first job, you will likely not be given enough tasks to keep you busy right off the bat. New coworkers need to get use to having you around and figure out how it is they can utilize you best. So when you hear a coworker say they need something done but don’t have time, speak up and offer to help out. When there is a task that needs accomplished, offer to do it. Then, when it is time for you to take that job you always wanted, your coworkers will realize how useful you have been…and be a great reference

Always keep track of your contacts.
In college, you have likely met with a lot of really great people and gotten a lot of business cards. Keep in contact with them! Mentors are a great source of advice and jobs. Knowing someone will always speed up the hiring process.

Always focus on the end goal.
While you may be working a job that you don’t want to make your career, you can’t forget what you want in the end. If you want to do social media, but can’t get a job without experience – volunteer to do social media for a nonprofit. Blog for companies that need writers. Keep up with social media trends to make a cover letter stand out with your extensive knowledge.

Always keep up with the field you want to work in. 
Companies want to know that you are passionate and knowledgeable, especially considering your age and inexperience, so show them you know your stuff. You will undoubtedly be asked in interviews how you keep up with trends, what blogs you read, or something along the lines of inquiring whether or not you are just working or if you are learning and evolving as a professional. Experience is great, but passion is the icing everyone wants on the cake.

Always apply.
You never know what job you may think you aren’t experience for, but that actually want someone just like you. You may also interview for a job, not get it, but then be called back later!

Ending your first job will be hard, even if you don’t enjoy it. Like any breakup, leaving your first job will be like the end of a bad relationship – you know it is time to go, but all you can remember is the good. Just don’t forget that you must think of the future you in five, ten, or twenty years and where that person will be and ask yourself if you are helping to get there.

Most importantly, don’t forget to leave on good terms. Although this first job wasn’t ideal, the connections you made are vital to that future you. Give two weeks notice, if possible, organize your materials for your replacement, write-up a brief overview of what is yet to be done, if needed, and make sure everyone knows how appreciative you are of the experience.

Even if you can’t see the effect, your next employer will see your experience in your attitude and confidence that only a first job will provide. Your first job helped to break you into the corporate world that you thought you knew and helped you to learn the dynamics of a full time employee. Say thank you.

*Kiley Herndon is a recent graduate of Southern Illinois University Edwardsville. She graduated with a degree in English and Applied Communication Studies. SIUE prepared Kiley to take on a job at Madison County Transit and then transition to her current role at the Chess Club and Scholastic Center of St. Louis. Her biggest accomplishment is securing a job post-college and moving into her first apartment in the city. 

New Resource (Book) for Millennial Job Seekers

Thursday, March 31st, 2016
Photo Credit: Bolla Photography

Photo Credit: Bolla Photography

As a PRSSA professional adviser and PR student mentor, I often get questions about job searching, professional networking etiquette, cover letters, interview preparation and follow-up, and résumé writing (as well as personal branding).  Those questions are typically prefaced with “how do I …” and followed by “will you read what I wrote and give me feedback”.  Now, don’t get me wrong, I get incredible joy and satisfaction from helping and mentoring PR students and gladly do so; however, I can’t count how many times I’ve thought that I should write this stuff down so I could just send a ‘canned’ response to some of those frequently asked questions—just to save time.

 

Last Fall, I was contacted via Twitter by Danny Rubin who had just completed a book called, Wait, How Do I Write This Email? and subtitled, “Game-Changing Templates for Networking and the Job Search”.  He knew (from my bio and various social media activity) that I do a lot with PR students and thought it might be helpful. A free book? Um, yes, please! Then I completely forgot about it until a couple months later when the book arrived in the mail along with a personal note from Danny. After skimming through, I knew within minutes that this book is as good as GOLD to, not just students but young pros or really anyone—especially those who’ve been out of job search mode for some time.

 

Around that same time, I was planning the PRSA St. Louis annual Career Development Day and thought this would be the perfect opening keynote topic. Fortunately, we were able to bring Danny in for the event to speak and do a mini-writing workshop and it was so helpful I wanted to share with you a few takeaways.

 

Use the power of storytelling in your cover letters , bio, etc. (even during the interview) to make you stand out from the crowd.

  • Lead with a compelling personal story—an anecdote that you can relate to the job skills required.
  • Stories, told properly, will capture the reader’s attention and keep them reading.
  • Unique details matter!
  • A personal story will leave a more lasting impression and makes you more memorable.
  • Starting and ending on the same story (a technique that professional journalists use) demonstrate that you “get it,” and that you know how to apply these tactics in a real-world setting.

 

So how do you do this? I’ll share an excerpt from Danny’s book (Chapter 9: The Power of Stories) where he steps the reader through the six parts of a storytelling cover letter.

 

Danny’s outline for the storytelling cover letter:

  1. Open with a line that places readers into the story. Grab their attention and make them think.
  2. Include concrete details about the story. The more specific you are, the more colorful the anecdote, the more memorable you will be. Quantify your results—provide hard numbers when appropriate.
  3. Demonstrate how the story applies to the job by referring to the job description—making sure the anecdote reflect the person the company is looking to hire.
  4. Show you did your research and understand how the company fits into the marketplace by explaining how you will help the company grow its business and make it more successful.
  5. Share more of your qualities as they relate to the story. Again, referencing the job description, touch on qualities you know the company admires and show how you would be a good cultural fit.
  6. Mention your story one final time and bring the cover letter full circle.

 

As I mentioned in the beginning of this post, Danny offers up more than 100 templates demonstrating various scenarios and taking the guesswork out of applying these techniques.

 

Do you have an example of how you’ve done this effectively that you’d care to share with our readers? Or additional thoughts to offer?

Transformation Influencers: Rust-Oleum’s 1,000 Projects Campaign

Wednesday, December 3rd, 2014

There are more than 100 million searches each month on “how to” do something. Rust-Oleum, a nearly 100 year-old company, came to the realization that people aren’t really passionate about products as much as they want to change and improve their living spaces, creating something beautiful that they can enjoy.

Photo: Pinterest Screenshot

Photo: Pinterest Screenshot

With the insight that people want to improve and/or change what they love, Rust-Oleum (along with its agencies) set out to create 1,000 compelling projects to serve as inspiration and demonstration to consumers. Leveraging paid media and using data driven marketing to share a transformation story through images and video, they empowered bloggers and every day influencers to share their own inspiration stories, in turn driving awareness and a new excitement—a re-introduction of sorts.

Lisa Bialecki, Senior Director, Integrated Communications at Rust-Oleum, shared their journey with attendees of PRSA St. Louis’ recent Digital Communications Summit.

They conducted fast data analysis to identify exactly what people are searching for and where they’re looking to find this information. Using this research data, they created a blueprint of projects that they needed to create and feature—for example, 14% of the project would be devoted to the garden tackling things like planters, fences and stones, while 5% would be devoted to garage revamping items such as cabinets, hardware, organizers and the garage floor.

Their strategy included media partners, consumers, professionals and brand projects. Rust-Oleum created “an army of project enthusiasts,” Bialecki said, leveraging volumes of content–using print, blogs, web, video, Facebook and Pinterest. They also hyper-targeted banner ads to their audiences and created a new website for project inspirations with a user forum section—creating a community.

But it wasn’t just all traditional print, social media and digital. Rust-Oleum hosted DIY conferences. They held multiple blogger innovation summits in an effort to generate excitement for these bloggers to write about new products. One such summit included 18 highly influential DIY bloggers (from 15 key blogs) over a three-day period. During the summit, they took them on a manufacturing plant tour, a corporate headquarters breakfast and tour which included a marketing studio “hands-on” session. Through these “in real life” events, they were able to build a stronger awareness of new products, strengthen existing and build new blogger relationships.

This integrated PR campaign not only supported Rust-Oleum’s retail marketing but has resulted in 250 million project impressions to date and 3 million project engagements. Pinterest has become their number two driver to the website. Most importantly, unit sales are up 40% year-over-year. This is a great example of PR, marketing, advertising, digital and social successfully working together!