Respondents were also able to add their own comments.
We received 52 personal statements, most of which boiled down to, “I
want to know what is being said about my company/client and my competitors.”
Clearly there is a strong sense of needing to know what bloggers are
saying and yet only 19.7% of those who responded said that their organization
had a formal procedure for monitoring the content of blogs that may impact
their business. The good news is that, as a client of BurrellesLuce,
you do have a formal procedure in place for monitoring blogs, because
we monitor over 40 million blogs every day.
Realizing the importance of this new media is one thing. Responsibly
monitoring it is quite another. We’ve entered into an exclusive
partnership with KnowNow. Using sophisticated search terms that
we supply, KnowNow monitors the blog universe and delivers to our production
facilities all entries that contain these search terms. Our editors
bring human intelligence to the process and weed out all of the blogs
that do not match the intent of a client’s search. Ultimately,
what we deliver to you is about 20% of what was originally retrieved.
This editing process is an important part of our production system, and
it is what truly distinguishes BurrellesLuce from all other media
and Internet monitoring firms. The first phase of our monitoring
is powered by sophisticated technology. Once the news is captured
and sorted, it is our final editing step that saves clients countless
hours and untold frustration. Because our editors have done the
vetting, you are free to concentrate on the news that really
pertains to your business without getting bogged down in the mire of information
overload.
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