Posts Tagged ‘White House’


Custom Data and the Quest for Online Privacy

Monday, March 14th, 2011

Jets - Lauren and Cole Simon

Valerie Simon

Tomorrow, David Ring, EVP, business development, Universal Music Group; Gerard M. Stegmaier, attorney, Wilson Sonsini Goodrich & Rosati; and Howard Hogan, partner, Gibson Dunn & Crutcher LLP, will be holding a discussion at South by SouthWest. The question on everyone’s mind: Is the coexistence of data customization and privacy possible?

Custom data, created thanks to the availability of personal information online, creates opportunity for marketers and has the potential to offer users a better experience. Gathering data about users and even their online behaviors – as noted in this post from my BurrellesLuce colleague, Crystal deGoede,– results in increased knowledge about our customers and the potential to serve them better. But re-targeting also has the potential to be “creepy.” Increasing consumer privacy concerns are pushing legislators and the FTC to introduce new legislation that will offer web users more control of their personal data and empower the FTC to enforce voluntary privacy standards developed with Internet companies.

The fear of invasion of privacy is not new. Back in 2009, a White House Memoranda noted:

Potential benefits of web measurement and customization technologies are clear. With the help of such technologies, agencies will be able to allow users to customize their settings, avoid filling out duplicative information, and navigate websites more quickly and in a way that serves their interests and needs. These technologies will also allow agencies to see what is useful to the public and respond accordingly. Services to customers and users can be significantly improved as a result.

At the same time, OMB is acutely aware of, and sensitive to, the unique privacy questions raised by government uses of such technologies. Any such uses must not compromise or invade personal privacy. It is important to provide clear, firm, and unambiguous protection against any uses that would compromise or invade personal privacy.” (White House Memoranda: Guidance for Online Use of Web Measurement and Customization Technologies, June 2010.)

While the government certainly must have a unique sensitivity to privacy concerns, data customization practices in the corporate world are also subject to scrutiny.  

It is clear that transparency, and easy to understand disclosures regarding how personal data is being used online and in social media are essential. In fact, Facebook continues to sit in the spotlight because of privacy concerns and user-control issues. While Facebook’s privacy policy seems to be a step in the right direction, “until Facebook tells its 600 million members what it tells its major advertisers and marketing partners – on how to configure its system to generate data and other desired ad responses – it is failing to protect user privacy,” said Jeffrey Chester, executive director of the Center for Digital Democracy. “We intend to push the FTC and Congress to force Facebook to come clean about its data privacy practices.”

With clear and simple language, I believe that a transparent and mutually beneficial relationship between marketers and users can exist. As a consumer, relevant messages and targeted advertising can be helpful and are certainly more welcome than advertisements for products and services that have no relevance to me and may even be offensive. My frequent postings about my children and the Jets, no doubt resulted in the advertisements for children’s Jets gear that populate my Facebook page, but as you can see from the accompanying picture, it was certainly of interest to me!

But what about other data that is being collected by deceptive methods? “Researchers at Carnegie-Mellon published a study concluding that many websites thwart users’ privacy settings by providing erroneous information to Microsoft’s Internet Explorer,” explains this Media Post article. Amazon.com is the latest company “allegedly circumventing the privacy settings of Internet Explorer users.”

What do you think? Is the coexistence of data customization and privacy possible? If the FTC is able to pass legislation to protect users privacy, how might this impact your public relations and marketing efforts?

  • Share/Bookmark

The National Strategy for Trusted Identities in Cyberspace: Engaging Individuals One Poll at a Time

Monday, August 2nd, 2010

by Lauren Shapiro*

The White House recently announced that they are taking steps to create a manner in which online identities could be protected from hackers through the National Strategy for Trusted Identities in Cyberspace (NSTIC). This new initiative would provide individuals with online identification cards, ala drivers’ licenses or social security cards. This identity could then, hypothetically, allow for safe online banking and shopping. Although this program is quite a breakthrough and a necessity for the already burgeoning world of online transactions, it is not the first to discuss the issue of privacy in cyberspace.

White House

Flickr Image: ~MVI~ (Shubert Ciencia)

At the beginning of this year the Interactive Advertising Bureau and the FCC came to a head over the privacy concerns. And more recently the Federal Trade Commission considers implementing a do not track mechanism that would allow consumers to more easily manage targeted marketing.

What may be more interesting and certainly sets the NSTIC initiative apart is the communication strategy used by the White House.

The announcement of this program was made via a blog post by Howard A. Schmidt, cyber-security coordinator. In it, Schmidt describes the vastness of cyberspace, the relatively humongous role it plays in everyday life and the need for a greater emphasis on security within the online environment. The goal of the NSTIC is to, “reduce cyber-security vulnerabilities and improve online privacy protections through the use of trusted digital identities.” What better way to convey a message about cyberspace than in cyberspace!

The other PR savvy tactic: Mr. Schmidt asked for the public’s opinion on how best to mold this new proposal. By visiting http://www.nstic.ideascale.com/ you could submit ideas or opinions while browsing ideas already submitted and agree/disagree with them.

By empowering the nation to become an active voice in the creation of the NSTIC, Howard Schmidt has taken full advantage of one of the most beneficial aspects cyberspace has to offer – the ability to create an open forum of discussion and polling. Through this method, the White House will, theoretically, be able to create a system for the public by the public.

Do you use online polling or discussions during the creation of your PR strategies? Will we one day vote for the President of the United States via online polling? How does online privacy affect your professional communications objectives and personal activities? Please share your thoughts with the me and the readers of BurrellesLuce Fresh Ideas. 

***

*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now work as the supervisor of BurrellesLuce Express client services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce

  • Share/Bookmark

News Organizations Sometimes Bend the Rules of Engagement to Keep Up with Today’s Frenetic Pace of News Cycles.

Wednesday, July 21st, 2010

The 24 hour news cycle is nothing new. It started in 1980 with the launch of CNN, the very first 24 hour news channel. Prior to cable news we relied on the newspaper, radio, or the evening news broadcast to find out what was happening in the world. And if a big story broke during the day or after the news broadcast chances were we would be informed by having our favorite TV show interrupted with a special report from the affiliate’s newsroom.

Over the last few years, however, the rate at which we receive the news has been accelerating and, believe it or not, promises to become even more immediate. Some news organizations are applying extreme and sometimes controversial business practices to keep up with this increasing pace and to survive in the highly competitive online news space.

With more pressure to deliver content to their followers, organizations like Politico and Gawker are helping to ratchet up the intensity to an even higher level when it comes to reporting the news. Pre-dawn start times at agencies tortoise_Hare1along with bonuses tied to the number of pageviews a reporter’s story garners are adding to the sense of urgency in which a story is posted online. Tracking how many people view articles online is becoming a higher priority not only at new media, but old media as well – creating an environment to see who can post the most exclusive stories the fastest.

As a result, when a major national story is in the midst of breaking news, the rules of engagement sometimes become a bit blurred, with more outlets favoring “cut and paste reporting” over actual journalism. Last month Rolling Stone magazine was about to post the General McChrystal story in which he and his aids were critical of the White House – first sending an advanced copy of the story to the Associated Press (customary for magazines trying to promote a story) with some restrictions. But before Rolling Stone had a chance to publish the story on their website, on their scheduled date, two major websites (Politico and Times.com) decided to post a PDF of the entire story to their respective sites.  

Although it was seen by some as a breach of copyright and professional best practices, both companies explained that they posted the story as it was unfolding. Since Rolling Stone didn’t immediately post the article itself they decided to move forward on their own.  Eric Bates, executive editor of Rolling Stone, didn’t see it that way. Voicing his concern not only from his magazine’s perspective but from an industry perspective, he called it a “transitional moment,” adding, “What these two media organizations did was off the charts. They took something that was in pre-published form, sent to other media organizations with specific restrictions, and just put it up.”

However, the exhausting pace of online news isn’t just taking its toll on the media organizations themselves. It is also coming at a price to the individuals supplying the content. The longer hours and added pressure to constantly come up with exclusive stories has contributed to an increased turnover of staff at online news organizations with more journalists facing burnout at a younger age. A dozen reporters recently left Politico in the first half of this year and it’s very common for an editor to leave Gawker after just one year.

While some may debate the future of the media, one thing is certain: The online media race is on.  I’m just not sure if slow and steady wins this one.

Do you think that the media and their audiences, are biting off more news than they can chew?  As a public relations professional, what do you think about news organizations bending the rules of engagement to keep up with today’s frenetic pace of news and how does this impact the way you conduct media relations? If you’re a journalist or blogger, how are you handling the added pressure of constantly having to deliver? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

  • Share/Bookmark

New York Women in Communications Matrix Awards

Wednesday, April 21st, 2010

by Lauren Shapiro*

What do Tina Fey, Gayle King, Doris Kearns Goodwin, Sheryl Crow, Susan Chira, Ina Garten, Anne Keating and Marissa Mayer have in common? They all proved, at the 40th annual New York Women in Communications Matrix Awards, that it’s not just a “boys club” anymore! From the television industry to the White House, the Matrix Awards celebrated women who have made a difference in the communications industry.

As Doris Kearns Goodwin pointed out, she was only one of two female White House Mariska Hargitay, Law and Order: SVU, with Lauren Shapiro of BurrellesLuce Client Services at the 2010 New York Women in Communications Matrix Awardsinterns for Linden B. Johnson out of a total of fifteen, while Tina Fey entered comedy at a time when funny women were the minority among men. Now, we celebrate women who dared to dream big, work hard, start a family and never let anything or anyone stand in their way.

The Matrix Awards was held at the Waldorf Astoria in the infamous ballroom that once witnessed many a New Year’s Eve before Times Square became the place to be. The room was sold out and roared with laughter as Oprah joked with Gayle King about how they settle editorial disputes at O Magazine: “Do you see a G on the cover, Gayle?” And you could hear a pin drop as Doris Kearns Goodwin talked of her time assisting Lynden B. Johnson with his memoirs in his final years and Ina Garten inspired everyone to do what they love when she shared her husband’s advice before writing the Barefoot Contessa cookbooks: “If you love what you do, you’ll be great at it.” 

While the honorees and their presenters (including Jill Abramson, Mariska Hargitay, Seth Meyers, Anna Quindlen, Lesley Stahl, Katie Couric, Oprah Winfrey and Maria Bartiromo) told fascinating and inspiring stories about their time in their respected industries, a common theme became clear – Many of these women were scrutinized for raising a family and continuing to be successful in their career.

It is a double standard that still exists, even in 2010, that a woman who works and raises a family is more likely to be asked “How do you do it all?” than a man who has the same responsibilities. Tina Fey noted that she was posed this question many times at a press junket with Steve Carell (who also works and raises a family). She continued to explain that Steve was never asked that question, which seemed to have a scrutinizing undertone almost insinuating “You’re really screwing this up, aren’t you?” But what the Matrix Awards and the New York Women in Communications organization proves is that you (man or woman) can be successful both professionally and personally.

Did you attend the New York Women in Communications Matrix Awards? What stood out to you about the event? Please share your thoughts with me and the other readers of BurrellesLuce Fresh Ideas.

***

*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now work as the supervisor of BurrellesLuce Express client services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce

  • Share/Bookmark