Posts Tagged ‘Technology’


BurrellesLuce Newsletter: Bolstering Your Communications Tactics in the New Year

Tuesday, January 25th, 2011

As 2011 unfolds, many PR, communications and marketing professionals are beginning to examine their strategies and determine how they can be applied in the New Year. It’s a time to lay the groundwork for future campaigns that are designed to increase brand and client exposure, drive traffic to websites, create quality leads, build communities, and enhance relationships with The Media. BurrellesLuce Newsletter: Bolstering Your Communications Tactics in the New Year

Both technology and The Media are evolving and, as a result, so too are the preferences and values of audiences. Still, many communications and marketing practitioners defer to the same old tactics, failing to keep up with the platforms and outlets of the audiences upon whom they rely on for brand or client success. Communication professionals must remember that they are engaging users in the users’ communities or space, rather than a platform controlled by the company.

That’s one reason that digital audiences seem to be increasingly careful when posting about a company, product, or service; they fear getting inundated with mobile and online spam solicitations. As coined by Marie Baker, co-founder of PRBreakfastClub, “blogger bombardment” is running rampant as The Media-scape shrinks and “PR Pros are scrambling looking for new places to get their clients visibility.” She goes on to write, “Bloggers are getting just slammed, and sometimes too much of something isn’t always a good thing.” (2011: The Blogger Revolution, 1.6.11)

In essence, audiences, journalists, and bloggers who aren’t appropriately targeted do just the opposite of what media professionals desire: The audiences disengage and The Media overlook what could potentially be a worthy story. Read more of this newsletter in the BurrellesLuce Resource Center.

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Part 1: Licensing – Monetizing Content in a 30-Second World

Monday, January 24th, 2011

My name is Dan Schaible. In past lives, I accrued 27 years working in newspapers for large media companies including Newhouse, Murdoch, Thompson, and Hearst. I worked in advertising, production, labor, and IT.  I currently handle the relationships with content providers for the pre-eminent American brand in full-service media monitoring, planning, and measurement - BurrellesLuce. This position, with the experience of those past lives, allows me a broad view of the media industry and the challenges it faces.Copyright sign

The challenges are formidable and immediate. More importantly, however, I see tremendous opportunity.

Let me start by saying that content is not free. But let me also quickly emphasize that content must not be perceived as expensive either. It has to compete with free or at least the perception that content is free.

Information is, ultimately, created by people with mortgages to pay – even corporate titans have a roof expense; some are just larger than others.

People, individually and as part of an enterprise, want more and more of this information, and they want it in real-time. The information-consumer is not really concerned with the technology. They just want what they want, when they want it, where they want it, and how they want it. Most users of content are not going to go beyond their usual routines to get info. They are not really concerned with platforms or formats. They are all about convenience; their convenience. In general, they are impatient, conditioned as they are by the 30-second sound bite, the 140-character tweet, and of most importance, the compilation of “hextracts” (headline/extract) and associated links as search or news results, which, by the way, will continue to defy monetization. Oh, and they want this all for free.

I am convinced that, even in the digital world, there is still and there will continue to be a place for full publication and page formats. This falls mostly within the areas of individual use and first use. These formats have an advertising and/or subscription component to provide some support for the creators’ mortgage payment, as long as the payments have been modified.

The 30-second formats are now clearly the largest format in use for the delivery of content to the user. The users receiving information in this “bite” format represent both individual and enterprise, initial use and reuse and generally do not provide support from advertising – except when the consumer occasionally follows the link to the article. These 30-second formats are all about the article format standing alone. Focus on monetizing the article will provide the big win/win for the consumer and the provider. Did I mention this is my view we are talking about here?

So, pretty simple right? Just come up with a way to charge for the use of the article when somebody reads the whole article instead of the hextract. Do this regardless of whether that somebody is the first reader of the article or the recipient of it being passed along in an email. Make the charge a passive transaction and at a price the consumer considers fair (I can hear Clay Shirky from here on that statement).The technology to do just this is actually, for the most part, already in existence.

Then why hasn’t it been done?

In my next post, I will provide my own take on this.

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The Smartphone Craze…

Monday, January 17th, 2011

International Consumer Electronics Show 2011: Attendees view exhibits in Central HallAt the end of 2009, I heard that mobile was the future of communications. As the New Year rolls in, it is fast becoming clear that 2011 may just be the year for mobile campaigns. Last month, Mashable made 5 Predictions for Mobile in 2011. The Verizon iPhone prediction is about to come true already. This announcement has sparked several online polls, asking if smartphone users will make a switch. When I registered for the Digital Capital Week (DCWeek) this week, even they asked me what kind of smartphone I use.

In my personal life, I’ve been living the smartphone debate for quite awhile. I was a tried and true Palm user, but BurrellesLuce has a Blackberry server, so I made the switch. My husband loved his iPhone, but hated that he could not get service anytime we were in a crowd of more than 20 people; he recently switched to Blackberry. My sister recently switched to a Droid and loves her ability to access a lot of information easily. According to TechCrunch, the best of the 2011 Consumer Electronics Show (CES) was the Motorola Atrix smartphone.

Recently, my BurrellesLuce colleague Crystal deGoede blogged, You Are What You Use…What Does your Tech-Gadget Say About You?, which tries to categorize smartphone users based on survey results from the 2010 Gadget Census Report by Retrevo. Additionally, our Johna Burke listed her favorite Droid Apps in her post, Apps I LOVE for the DROID. BurrellesLuce even posted a newsletter on Using Mobile Apps to Connect with Your Audiences.

As mobile marketing and PR grows more in popularity, we’re also seeing more articles like Ragan’s 7 things you need to know about mobile communications. One of my favorite posts on the subject came from Mashable, who gave us 15+ Worthwhile Ways to Kill Some Time on Your Mobile. It reminds us we don’t need to play a game or read funny tweets to occupy the time waiting for the train or plane.

Are you going to make a smartphone switch in the near future? If so, what influences your decision? How does your smartphone help you be more productive? And what are some of the ways you’ll be looking to leverage mobile communications in your public relations initiatives this year?

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2010 Trends and 2011 Predictions for Public Relations, Marketing, and Social Media

Monday, December 20th, 2010

How can 2010 almost be over? I am reminded daily by all the blog posts and articles highlighting the “Best of 2010 Trends” and predictions for 2011… I’m not ready. I don’t have my Christmas shopping done, my tree is not decorated, and I haven’t sent any Christmas cards. Realizing I’m behind, I thought a review of other’s ideas on what was hot for 2010 and what we should be looking for in 2011 would be appropriate for this post.

The End of ‘Social Media’
Paul Gillin, a long-time tech-journalist, asks that we stop talking about “social media” in 2011. He explains, “It’s not that social media is no longer important. On the contrary, there’s almost no media today that isn’t social.”

4 Netsquared Social Good Trends for 2010
Geoff Livingston compiles some of the reflections presented to TechSoup/NetSquared regarding the trends for 2010. Among them: “mobile as a legitimate grassroots platform” and emerging tools for “visualizing data.”

2010 Trends on Twitter
Twitter recently released its year in review, announcing the top trending topics across of a variety of categories. “Gulf Oil Spill,” “FIFA World Cup,” and the movie Inception were the three overall top trends.

Facebook Reveals Top Status Trends of 2010
Adding to the list of status trends, Facebook also announced its most popular terms for 2010. The most popular status trend for 2010 was HMU (“hit me up,” as in to call or text me), followed by “World Cup” and “Movies”

2011: The Year Social Media Comes of Age
Social Media Today, contributor Chris Symes offers three takeaways from a recent presentation by Jeremiah Owyang, Altimeter, on “the career path of the social media strategist.” One of the key tips for 2011: “Know your ROI.”

2011 Trends in Social Media
Don’t Drink the Kool-aid blog gives some perspective on what 2011 will hold for PR and social media. Two trends to consider are that “companies will opt for agencies that specialize in social media” and “companies will turn to agencies for help with blogs as part of social media management.”

2011 Digital Trends – Shifts in US Online Population Demographics
Alina Popescu, Everything PR, highlights some online population trends as forecasted by eMarketer. She notes that, “Recent research from the Association of National Advertisers shows marketers are already capitalizing on the digital trends, with more than half of US marketers stating they will increase multicultural spending on both traditional and newer media.”

The Illusion of Predicting the Future, and How to Manipulate the Public Perception in 2011
While some of these predictions and year-end reviews can help public relations and communications practitioners plan for the year ahead, Mihaela Lica Butler, also a contributor on Everything PR, cautions the industry about “piling crap and calling it research” and reveals “how to manipulate the public perception in 2011.”

What did you think were the top trends of 2010? Can you share your ideas and predictions for 2011 with the BurrellesLuce Fresh Ideas readers?

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You Are What You Use…What Does Your Tech-Gadget Say About You?

Monday, November 15th, 2010

by Crystal deGoede*

We all live on planet earth and most of us own or use some sort of tech-gadget(s) that allows us to communicate and interact with each other and the world. It’s hard to believe we survived all those centuries without computers, cell phones, Internet, and social media. I can’t remember what I used to do “back in the day” when something comical happened and I wanted to share it with my friends…maybe we paged each other! 

Most of us are very familiar with the advertising and marketing campaigns used by HTC (Android), iPhone, Mac, PC, iPad, and BlackBerry. They are designed to connect with “you” on a personal level:

Do these campaigns actually affect our perception of what’s best when it comes to purchasing Gadgetsa gadget(s) or do we subconsciously choose based on other factors (e.g., trends, capabilities, ease of use, etc.)?

Retrevo, a consumer electronics review and shopping site, conducted an online survey of 7,500 Retrevo users across all genders, age demographics, and locations between March and July of this year. The Gadget Census Report shows that owners of iPhones, Androids, and BlackBerry’s exhibit different behaviors and characteristics based on which gadget(s) they use.  So I know what I am, but what are you?

If you’re like me, you probably own a Droid. You probably also do not have a landline in your home.  According to Retrevo, 31 percent of Droid owners do not have landlines, compared to iPhone (23 percent) and BlackBerry (23 percent) users. Retrevo did note that one reason for this is because Android owners tend to have more reliable coverage.

Is it true that once you go Mac you never go back? I would say so! If you have a Mac in your household, you are three times more likely to purchase an iPhone and six times more likely to purchase an iPad, according to the survey. 

iPhone Characteristics.
According to the census results, iPhone users act and think differently than Droid and BlackBerry users. They are also usually younger (especially when it comes to BlackBerry users) and have a tendency to adopt technology earlier, like watching TV online. On a surprising twist, iPhone users are not as “Genius Bar” as they might think they are. They are 23 percent more likely to rent a movie from Blockbuster (are they still around?) than their Droid peers, and 22 percent more likely than Droid owners to not know what brand of television they own.

Android Characteristics.
Retrevo reports that Droid users are more tech-savvy, usually owning techier gadgets than their iPhone and BlackBerry friends. They are less likely to own a GPS though. (But if your phone was running Google map software, there would be no need for a Garmin lying around taking up space.) The downfall to being so techy and brilliant, 25 percent of Android owners are more likely to not read books and 20 percent more likely to not care about recycling old gadgets.

BlackBerry Characteristics.
2002 called and they want their BlackBerry back… According to the Gadget census, BlackBerry owners/users are old fashion. In fact, a recent article in Trader Daily discussed BlackBerry losing its “stimulant addiction” for Wall Street, who is considered the early adopters of BlackBerry’s: FierceFinance pointed out this week that some of the major banks, whose employees traditionally dared to touch no cell-phone bearing anything other than a BlackBerry emblem, are beginning to move towards the fancy new options.” When it comes to keeping up with other forms of tech-gadgets, Retrevo found that BlackBerry users are more likely to have a CRT (tube) as their primary television and listen and get their music from terrestrial radio. However, they are 15 percent more likely to recycle old gadgets than Android users.

So based on the results from Retrevo, do you have the characteristics of the gadget(s) you own?  If you own an iPhone are you upset to find out you are not as unique as you might think? Androiders, is it true that you do not read books? And last but not least, BlackBerry users, are you really old school?  What factors played into you choosing your gadget(s)? Do the “you” campaigns play a factor into your decisions? I look forward to reading your thoughts along with the BurrellesLuce Fresh Ideas readers.

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*Bio: After graduating from East Carolina University with a Marketing degree in 2005, Crystal DeGoede moved to New Jersey. In her four years as a member of the BurrellesLuce marketing team and through her interaction with peers and clients she has learned what is important or what it takes to develop a career when you are just starting out. She is passionate about continuing to learn about the industry in which we serve and about her career path. By engaging readers on Fresh Ideas Crystal hopes to further develop her social media skills and inspire other “millennials” who are just out of college and/or working in the field of marketing and public relations. Twitter: @cldegoede LinkedIn: Crystal DeGoede Facebook: BurrellesLuce

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