Posts Tagged ‘strategy’


BurrellesLuce Newsletter: Media Relations – Know the Facts from the Fiction

Thursday, April 21st, 2011

BurrellesLuce Newsletter - Media Relations: Know the Facts from the Fiction

 

April 2011

Media relations has always been a vital part of a successful communications strategy. What has changed, however, is the way communications professionals must interact with The Media — and, by extension, the bloggers, journalists, freelancers, and syndicated writers who generate coverage.

It is no longer enough to merely send out a mass press release — also known as the “spray and pray method” — and hope that someone working at a relevant media outlet or online site not only reads it, but then acts to convert the release into a story. No, in working with The Media, the expectation is that media relations professionals are educated and informed about proper targeting and evolving trends. This includes building one-on-one relationships with bloggers and journalists, regardless of their title, assigned beat, or outlet/website affiliation.

Click here to discover six myths and facts about media relations and how savvy PR practitioners can get a handle on them.

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You’re “Engaging” Oprah… Now What?

Friday, February 18th, 2011

Valerie Simon

BurrellsLuce Fresh Ideas: Your "Engage" Oprah... Now What? (Valerie Simon)There has been much discussion of late regarding influencers. How do you identify an influencer?  How do you measure their value? And how do you talk to people who don’t necessarily understand that influencers aren’t one-size-fits-all? (In fact, Justin Goldsborough, Fleishman-Hillard Kansas City, asked a similar question in a recent post on his blog www.justincaseyouwerewondering.com.)

After hearing Coyne PR’s Dr. Norman Booth, at the PRSA NJ Measurement and Evaluation workshop on Monitoring and Determining ROI for Digital/Social Media, briefly discuss mathematical modeling to help identify influencers and optimize conversation – that evening, I found myself heading over to  the Coyne PR website. I found a white paper he authored, Mapping and Leveraging Influencers in Social Media To Shape Corporate Brand Perceptions. The paper reviews a customizable valuation algorithm to identify social media influencers.

In examining the strategy to optimize blogger outreach, I decided to take a deeper dive into Step Three: “Engage and Socialize.” This critical step offers the potential to transition influencers into advocates and even brand evangelists. Likewise, there is room for antagonizing influencers and actually damaging credibility.  Booth’s key points under this step, as I understood them, include:

Engagement

  • Clearly identify intent
  • Topic before relevance
  • Ask, don’t tell
  • Say “thank you”

Socialize

  • Comment on relevant postings
  • Follow on Twitter and social aggregators
  • Connect on social networking sites

These are excellent points. To them, I would also add “consistency in behavior over time.” The paper concludes, noting, “While the fundamentals of public relations are essentially the same as social media relations, the addition of this new marketing channel allows practitioners to engage with influencers one on one.”

Just as I said in my previous Fresh Ideas post, that no matter how influential a person is reported to be if they aren’t the right one for your campaign or media relations objectives, they’re not going to be able to convince your audience to do what you want.  The same applies for relationships.

Public relations, and social media relations, are about relationships.  So what if you’ve “engaged” Oprah, if you haven’t established a credible rapport? Creating relationships, building trust and loyalty, is not something you can expect to do with a tweet or comment.  And it doesn’t happen overnight. Relationships require ongoing communication (from all parties); social media simply offers you the tools to engage in more frequent and targeted ongoing communication.

Are you using social media to build relationships? What do you think are the essential elements for developing relationships online? Are you using any type of mathematical modeling to help you understand influence and sustain blogger outreach?

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Overcoming Blogger’s Block

Monday, February 7th, 2011

What to blog about?

istockphoto.com Good IdeaThat is the question I’ve been asking myself for a few days. In my pursuit of a topic for a post, I realized I’m not alone… Writer’s block has always been something that communications professionals, and others, have struggled to overcome. But now that audiences expect instantaneous access to new content and materials via blogs and other social media, it’s becoming even harder to keep up and remain, well, “fresh.”  

In hopes of beating my own blogger’s block, I decided to take a look at some PR resources for inspiration. I’d like to give you some, in case you, too, find yourself in a similar situation.

One: Arik Hanson recapped a blog discussion last November on 24 ways to feed the blog beast. I’ve referred to this list several times. In fact, my BurrellesLuce colleague Valerie Simon has utilized number nine, summarizing various Twitter chats, several times since she leads both the #PRStudChat and #HAPPO chats. I especially like number 20 on using best of posts. This strategy allows me to include information from multiple, valuable sources and give some “link love” to other great blogs.  

Two: My Google Reader is a great resource for searching for topics and other blogs of interests. Josh Braaten, Big Picture Web Marketing, notes this tip in his post, Four Tips for Overcoming Blogging Writer’s Block. He also suggests using Twitter to review hot topics and ask for ideas.

Three: The startup, Skribit claims to be the cure to writer’s block. The application allows you to get feedback and suggestions from readers of your blog. Mashable even highlighted the tool in its Spark of Genius series, and based on the comments, I would give it a try.

Four: I’ve asked my network for ideas. I don’t always use the ideas, but the act of reviewing their ideas often leads to new ones. For this post, I asked Peter Shankman for some  good writers’ karma, because he had tweeted about  how a blog post just came to him and he had a great writing session. And he sent it (the good writer’s karma) my way via DM.

Five: And don’t forget the traditional media! My colleague Tressa Robbins recently wrote a blog post, News in Our Digital Lives: “Old” Media Still Matters, recapping the annual joint meeting of PRSA, IABC, and CSPRC.  Amy Mitchell, deputy director for the Pew Research Center’s Project for Excellence in Journalism presented some interesting finds, confirming the importance and reliance on traditional news. “In one American city (Baltimore), a whopping 92 percent of new content came from “old” media, proving that the published story is just the beginning of its life cycle.”

How do you get ideas for your blog posts? What themes have resonated with your readers? What topics would you like to see covered on Fresh Ideas?

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2010 Bulldog Reporter Media Relations Summit: Jenny Dervin, JetBlue, Interviewed by Johna Burke, BurrellesLuce

Thursday, December 23rd, 2010

Transcript -

JOHNA BURKE:  Hello, this is Johna Burke with BurrellesLuce, and we’re here at the Bulldog Media Relations Summit.  I’m joined by Jenny.

Jenny, will you please introduce yourself?

JENNY DERVIN:  Sure thing.  Jenny Dervin, JetBlue Media Relations here in New York.

BURKE:  Now, Jenny, you all have a very robust social media program and it’s, you know, really touted.  And you just sat on a panel about social media marketing.  Can you talk a little bit about how that fits into the culture of your brand, though, and the importance of that when you’re undertaking any type of social media program?

DERVIN:  Absolutely.  We decided early on, 2007 or before, that social media would be part of everybody’s job, just like being a crew member is part of my job.  So customer service, social media, it’s all one in the same.  We decided early on that no one would have social media in their title.  It would–we weren’t going to build a team around it.  We were going to make sure that everybody in the–in the departments that serve customers and throughout the company were empowered to work–to do their work through social media channels.  So we do have one person who has social media in his title.  His name is Morgan Johnston.  I call him the guru.  He is manager of social media. He’s in charge of strategy and also bringing the skills, knowledge and abilities out to the crew members who serve customers, such as in our Salt Lake City center.

BURKE:  I think that’s so great.  I think that, you know, especially at a time where people are really struggling to whose job is this and who’s managing it, to be able to align that with your culture and to be consistent and have such success is really a testimonial.

DERVIN:  Absolutely.

BURKE:  And now where can people find you in social media, Jenny?

DERVIN:  They can find me @skywriter012.  Skywrter is S-K-Y-W-R-I-T-E-R-0-1-2.  That’s on Twitter.  And for JetBlue, you can find us @JetBlue on Twitter, JetblueCheeps; and on Facebook, JetBlue.

BURKE:  Thank you so much, Jenny.

DERVIN:  Thank you.

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Everyone’s a Journalist: Beyond the Beat

Thursday, November 11th, 2010

This post first appeared on PRSA’s ComPRehension blog 11.10.10 and is cross-posted with permission.

This year’s PRSA 2010 International Conference was my 11th in the past 12 years. As the date approached, I found myself wondering if it was going to be worth it. Would I really learn something new?  Now that the Conference is over, I can report a resounding, “Yes!”

One of the sessions I attended was led by my BurrellesLuce colleague, Johna Burke (@gojohnab). She offered so many great tidbits of social media/media relations-related information that it would be impossible to include them all in this blog post. However, there’s one point that stood out the most to me.

Burke began by discussing the changing media landscape. For example, according to the Pew Research Center, some 44 percent of online news users get news at least a few times a week through e-mails, automatic updates or posts from social networking sites. You must decide where social media fits into the strategy, and how to take advantage of it.

She advises:

  • Participate in the dialogue, but don’t broadcast.
  • Messages need to work in tandem and support other messages. In other words, consistency is key.
  • Communicate to the whole organization, not just the media. Who are your other audiences? Who are our stakeholders?
  • Be where your audiences hang out online. Facebook, Twitter and LinkedIn are the “big three.”

So what about pitching via social media? Burke prefaced these best practices with her PR101 golden rule: everything is on the record!  She says, at the bare minimum, know what sort of journalist they are — print, online or “MOJO” (mobile journalist). You should also:

  • Know what they are writing about.
  • Think about how to build a relationship with them. Comment first, pitch later.
  • Find a way to provide information without giving away the scoop.
  • Tell them why they should care.
  • Do NOT send multiple requests to one reporter/blogger on multiple platforms. (You don’t want to stalk them!)

Obviously, not all of the tips are necessarily “new,” but there were new applications of old principles, and some were simply solid media relations refreshers.

Tressa Robbins, vice president, Media Contacts, BurrellesLuce, is a regular contributor to BurrellesLuce Fresh Ideas blog, a member of the St. Louis PRSA Chapter and a PRSSA mentor.  She recently served as a panelist for PRSSA’s National Conference and speaks at the local and regional level. Connect with Tressa on LinkedIn and follow Tressa on Twitter @tressalynne.

For more coverage on the PRSA 2010 International Conference: Powering PRogress, visit PRSA Intelligence, follow #prsa_ic and the Conference blog.

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