I’ve followed Michael (aka @Britopian) and virtually interacted with him for a couple years and but had not met him in real life—that is, until Social:IRL brought him to St. Louis to present “How A Social Business Strategy Can Enable Better Content, Smarter Marketing And Deeper Customer Relationships.”
The book just arrived and I haven’t yet had a chance to read it, but below are just a few snippets from his presentation.
Brito began with the five truths that are shaping today’s digital ecosystem:
- There is a content and media surplus.
- There is an attention deficit.
- The customer journey is dynamic.
- Consumers have tunnel vision.
- Everyone is influential (regardless of your Klout, PeerIndex, Kred scores).
To top it off, with all this chaos, business objectives remain constant. This means YOU have to change, and Brito suggests you and your organization start to think and act like a media company. Change makes sense, but why a media company? What is a media company anyway?
According to Brito, your brand must adopt these five characteristics if you want to break through the clutter.
- Storytelling: Media companies tell stories. Traditional news organizations also tell stories but theirs are typically recent and breaking news. Your brand as a media company will have to decide what story you want to tell and how you want to tell it.
- Content: Media companies are content machines with an “always on” mentality.
- Relevance: Media companies provide content that is relevant to those who are seeking information at a very specific moment in time.
- Ubiquity: Media companies are omnipresent. They dominate search engine results and their content is shared daily across various social channels.
- Agility: Media companies are nimble and able to move quickly. They have writers on-hand ready to produce content on any topic at any time, as well as creative teams capable of producing visual content on-demand. They are not captives to brand team or legal counsel approvals.
Brito goes beyond the “why” and details the “how to:”
- Build a team.
- Assign roles and responsibilities.
- Define your brand narrative.
- Create channel strategy.
- Establish the content supply chain.
- Build real-time capabilities.
- Integrate converged media models.
- Invest in the right technology.
He discussed his definition of a social business strategy, the pillars of the social business transformation, using social business framework to enable positive outcomes, and more. I have several pages of notes from his presentation and will provide some additional takeaways in my next post but a couple of blog posts cannot summarize 247 pages of integrated marketing brilliance as well as multiple case studies from brand leaders worldwide!
Do you agree that brands must become, or are already transforming into, media companies? Is your brand (or client) moving in this direction?