Posts Tagged ‘Steve Shannon’


Why Thomas Edison Would Love Social Media

Friday, May 1st, 2009

Steve Shannon
A famous quote by Thomas Edison, in regards to his many unsuccessful efforts to invent the light bulb, went something like: “I have not failed; I have found 10,000 ways that won’t work.” And so it will go for any PR pro looking to take their organization into the new and burgeoning realm of social media.

I jetted from my BurrellesLuce office in Livingston this week to San Francisco for the Society for New Communication Research’s NewComm 11189834_84f8ec8050Forum. And I am currently in New York at PRSA’s Digital Impact Conference. What has been underscored time and again by the panelists at each, and likely much beloved by Edison, is “Just get started, and experiment until you find the path that works for you.”

At the NewComm Forum, there were many examples of organizations that went ahead and did just that – with great success. They’re driving the company’s bottom line, maintaining or building their firm’s reputation, or both.  Did they hit a home run in their first at bat? Of course not. The key thing was that they just got started, and like Edison found what didn’t work, what did work, and kept improving upon what did. I’m certain they didn’t fail 10,000 times like Edison, as he had no model to base his work on. PR pros already have the skills and creativity needed to enter social media.

The fabulous thing about social media is that collecting data to guide your efforts is very easy, and often free. In fact, other than staff time, it’s completely possible to start a very effective social media effort without any other additional investment. As your program yields results, you’ll have that data in hand to show how you delivered those results, and that’s the language of the C-Suite. My bet is that you’ll soon have additional budget for more work in the social media arena.

So how do you get started? I recommend you attend a conference or two or three as I did. Everything you need to know will be delivered right there – the rest, which is a small part of creativity and a large part of elbow grease, is up to you. As Steve Rubel of Edelman said at today’s conference, “There is no such thing as a social media expert – only social media students.” The perfect time to start your social media efforts is today. What’s your first step?

  • Share/Bookmark

Google Alert Users: Are You Getting What Google’s Not Paying For?

Wednesday, April 8th, 2009

Twitter was so abuzz with discussion about Google and fair use of AP content that I couldn’t resist riffing off yesterday’s post by BurrellesLuce Executive Vice President Steve Shannon regarding AP copyright discussions.

The graphic below shows tweet results for the terms “Google,” “AP,” “Copyright,” “NAA” (Newspaper Association of America) and “ACAP” (Automated Content Access Protocol). If one were to review quantitative share of conversation yielded by this graph you would think Google “owns” the conversation; however a qualitative look into these conversations shows if Google were to engage in a “pay-per-click” micro-payment system for copyrighted content, the search giant risks being abandoned by some searchers.

twittergraph31.jpg

If public relations teaches us anything it’s that huge fires can be started by a small spark. This graphic also demonstrates that the metrics produced the fastest and easiest often tell only part of the story.

Google has already found it’s difficult to monetize social media (e.g. purchase of YouTube) and may experience some bumps in their upward trajectory if micro-payment of copyrighted content takes hold. This situation will continue to evolve and Internet users will be watching closely to protect the free search.

I’m left thinking this is one more reason to protect the free press and investigative journalism that could provide in-depth reporting on this very important issue. Is this the tipping point showing the importance of getting the estimated 15K-20K trained reporters back to work? While micro-blogging grows increasingly popular, my guess is micro-payments won’t be embraced with quite the same fervor. I want a good investigative journalist to take the reins on this and let us know the real ramifications and the likely future of copyrighted material.

Questions specifically for public relation pros:
Will micro-payments change how some of you currently use the free alert system?
How will you be affected if Google alerts are forced to change its source list?
Are you prepared to modify your benchmarks to accommodate this change?

  • Share/Bookmark

THE EMPIRE STRIKES BACK

Tuesday, April 7th, 2009

Steve Shannon
The Empire Strikes BackMark it down in your calendars, PR pros: Monday April 6th is when news media publishers said “enough is enough” with the turmoil shaking their industry and begun to strike back. The pronouncement came at the annual meeting of the Associated Press, a consortium owned by newspapers and other publishers. The course of action?  “… an aggressive effort to track down copyright violators.”

If you’ve read my previous posts, here, here and here, you knew this day was coming. What does it mean for PR professionals? Simply, be careful how you use copyrighted material. A handy primer is the BurrellesLuce white paper, Copyright Compliance: What Every Media Relations Professional Needs to Know, that covers the subject. 

Expect to see the AP pick on some small fry first such as a blogger or two. But beware, a “poster child” big fish may be in the offing as well, to set an example, and get everyone in the land paying attention to copyright and news material, much as the recording and movie industries have done in the past. Don’t forget that the SIIA, another organization where news publishers are heavily involved, brought Knowledge Networks to a $300,000 settlement for violating copyright on both printed and digital news content. That was a fraction of what they could have won in court as the Digital Millennium Copyright Act calls for penalties as high as $50,000 per occurrence.  Remember that cutting and pasting ten entire articles into a clip report is ten occurrences and a potential $500,000 fine.

Of course, BurrellesLuce clients can sleep easy through this latest development.  They know that our small copyright compliance royalty covers them for the internal use of our digitized print clips (under agreement with the AP and thousands of publishers), and that the links and best passages supplied in our BurrellesLuce iMonitor service are copyright compliant (and have no royalty charge either).

  • Share/Bookmark

A Visit with the Copyright Alliance

Friday, March 6th, 2009

Steve Shannon
AllianceOn a recent trip to Washington, D.C., I had the pleasure of visiting with Patrick Ross, executive director of the Copyright Alliance. A two-year old organization, it members – all involved in the creation of original works – include songwriters, photographers, recording artists, graphic designers, and software developers, as well as the owners of motion pictures, videogames, and sports leagues.

My chat with Patrick illuminated for me the forces at work in the world of copyright and what the future will hold.  Of course, given my work at BurrellesLuce, a lot of my questions to him were about newspapers and magazines.

In quizzing Patrick about what’s ahead for the printed media, I learned he sees a continuing online evolution. He believes consumers of that media will see a mixed model of free and paid content, with the horse already being out of the barn on free content. Once publishers secure an ongoing and viable business model, Patrick thinks they will then put more muscle behind copyright enforcement, and will rely on technology to track the use of their material.

Because most news items have a shelf life, Patrick believes they have a lower value to digital pirates. Still, Patrick notes when piracy does take place, it happens in real time. Going forward, this may force publishers to become hyper-vigilant about protecting their copyrights.  As an example, Patrick points out that the content of his own blog on copyright is already being pirated and used to sell ads. Patrick is flattered that his content is considered valuable, as his readership is remarkably high given the weighty nature of its subject matter, but like any publisher, he wants his users to interact with his content in the context of his choosing, in this case the Copyright Alliance website.

Of note, Patrick told me that while copyright law is about 300 years old, one can find many examples of the use of the word piracy related to takings of original works about 400 years ago.  Clearly copyrights and their infringement is an age-old issue.

Lastly, I asked Patrick what he sees on the horizon for the next two to three years in regard to copyright.  Patrick’s first observation was that the Prioritizing Resources and Organization for Intellectual Property Act of 2007 (PRO-IP Act) signed into law by President Bush is a significant development for copyright protection and enforcement. While not yet funded, PRO-IP should be soon, putting a cabinet-level intellectual property coordinator in the White House and increasing criminal penalties for trademark and copyright infringement. Patrick also thinks the Department of Justice will add staff to their computer crimes division for the specific purpose of piracy enforcement.

In wrapping up with Patrick, I asked one more question about the news media world and how the “build it and they will come” model needs to change.  His answer was quick, succinct, and noteworthy for public relations professional in this new Media 2.0 world: “Find your audience and move towards them with content.”  Copyrighted content of course.

  • Share/Bookmark

Measuring Integrity in Media-Journalism

Monday, February 23rd, 2009

Steve Shannon
An interesting story I read about Dubai on nytimes.com last week intersected with a presentation that was given at the Institute for Public Relations Summit on Measurement this past fall in Portsmouth, NH.

While my travel schedule prohibited my attendance of the Summit’s last presentation, it did have an interesting title that made me wish I could have heard it: “The Significance of the Role of Journalism Integrity in Measurement.”  The presentation was delivered by Mazen Nahawi, President of Media Watch Middle East, a media monitoring firm headquartered in Dubai.

In the New York Times piece, about the falling economy of Dubai, the real state of the country’s economy, and the rumors that surround it, it was stated that “Instead of moving toward greater transparency, the emirates seem to be moving in the other direction. A new draft media law would make it a crime to damage the country’s reputation or economy, punishable by fines of up to 1 million dirhams (about $272,000). Some say it is already having a chilling effect on reporting about the crisis.”

Now I can see where Nahawi had the genesis of his presentation.  While we here in the States, with our robust First Amendment, would never see such a law proposed, much less enacted, Nahawi’s suggestion that we begin to score for “integrity” still takes on importance as the U.S. media begins to pull itself together, not only in terms of an evolving business landscape, but also of  building and keeping “trust” as indicated by the Edelman Trust barometer as detailed by Richard Edelman on his 6AM blog (disclosure: BurrellesLuce client).

With trust, or integrity, in a particular media source being defined more and more by the individual consumer/reader/viewer, and not mass distribution or mass audience, the challenges ahead for public relations will also include analyzing the credibility of sources more often than before, and likely will be somewhat unique to the client or organization rather than the trust or integrity conferred upon mainstream media of the past.  What do you think?

  • Share/Bookmark