Posts Tagged ‘Social Media Today’


2010 Trends and 2011 Predictions for Public Relations, Marketing, and Social Media

Monday, December 20th, 2010

How can 2010 almost be over? I am reminded daily by all the blog posts and articles highlighting the “Best of 2010 Trends” and predictions for 2011… I’m not ready. I don’t have my Christmas shopping done, my tree is not decorated, and I haven’t sent any Christmas cards. Realizing I’m behind, I thought a review of other’s ideas on what was hot for 2010 and what we should be looking for in 2011 would be appropriate for this post.

The End of ‘Social Media’
Paul Gillin, a long-time tech-journalist, asks that we stop talking about “social media” in 2011. He explains, “It’s not that social media is no longer important. On the contrary, there’s almost no media today that isn’t social.”

4 Netsquared Social Good Trends for 2010
Geoff Livingston compiles some of the reflections presented to TechSoup/NetSquared regarding the trends for 2010. Among them: “mobile as a legitimate grassroots platform” and emerging tools for “visualizing data.”

2010 Trends on Twitter
Twitter recently released its year in review, announcing the top trending topics across of a variety of categories. “Gulf Oil Spill,” “FIFA World Cup,” and the movie Inception were the three overall top trends.

Facebook Reveals Top Status Trends of 2010
Adding to the list of status trends, Facebook also announced its most popular terms for 2010. The most popular status trend for 2010 was HMU (“hit me up,” as in to call or text me), followed by “World Cup” and “Movies”

2011: The Year Social Media Comes of Age
Social Media Today, contributor Chris Symes offers three takeaways from a recent presentation by Jeremiah Owyang, Altimeter, on “the career path of the social media strategist.” One of the key tips for 2011: “Know your ROI.”

2011 Trends in Social Media
Don’t Drink the Kool-aid blog gives some perspective on what 2011 will hold for PR and social media. Two trends to consider are that “companies will opt for agencies that specialize in social media” and “companies will turn to agencies for help with blogs as part of social media management.”

2011 Digital Trends – Shifts in US Online Population Demographics
Alina Popescu, Everything PR, highlights some online population trends as forecasted by eMarketer. She notes that, “Recent research from the Association of National Advertisers shows marketers are already capitalizing on the digital trends, with more than half of US marketers stating they will increase multicultural spending on both traditional and newer media.”

The Illusion of Predicting the Future, and How to Manipulate the Public Perception in 2011
While some of these predictions and year-end reviews can help public relations and communications practitioners plan for the year ahead, Mihaela Lica Butler, also a contributor on Everything PR, cautions the industry about “piling crap and calling it research” and reveals “how to manipulate the public perception in 2011.”

What did you think were the top trends of 2010? Can you share your ideas and predictions for 2011 with the BurrellesLuce Fresh Ideas readers?

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Online Media Monitoring: An Essential Part of Listening

Friday, September 3rd, 2010

Online Media MonitoringIs it really necessary for companies to monitor social media in order to interact with their customers? Or is there a better way to observe and report on your client base?

Rick Mans believes this to be so in his blog post entitled, Why Companies Should Not Invest in Online Monitoring, featured on Social Media Today. He writes that “If companies really cared about what was going on, they would have invested in such a social infrastructure that complaints/news about their products and services would come to them in no time.”

He goes even further by stating “…monitoring tools are a poor man’s solution to engage with your audience… when you are in touch with your audience and your audience can find you and you have created a group of loyal people (brand ambassadors / evangelists) around your online presence, you won’t need monitoring tools to discover complaints.”

This runs counterpoint to a contention of the modern business age that all social media must be monitored in order to truly be in touch with all of your customer feedback.

However, I believe the point Mans attempts to make is that if the proper feedback infrastructure is created internally, then the monitoring of online media will only be redundant. Moreover, no news should be breaking in the world of social media that you shouldn’t have been made aware of and are already working towards either finding a solution or a way to profit from it.

In a perfect world this may be so. Even if companies create their own customer feedback rail network, they still must possess the ability to anticipate the response in the social media world in order to best deal directly with their client base. After all, if a customer truly cares enough, they will vent or praise in their preferred online outlet (be that Facebook, Twitter, or some other forum) regardless of whether a company maintains a presence there or not.

Thus, it is imperative that we do both – monitor online media and genuinely listen to and engage with constituents. That is why BurrellesLuce is working even harder to create even more tools to help you listen, manage, and respond to the activities taking place in both traditional and online news, social media, and broadcast. Stay tuned in the coming month(s) as we unveil new ways for you to effectively take charge of your WorkFlow.  

In the meantime, what do you think? Is it critical to incorporate online monitoring into the larger engagement funnel or is it merely a show put on by companies? How are you using online monitoring in your public relations and marketing efforts? Please share your thoughts with me and the readers of Fresh Ideas.

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If You Follow Me I will Follow You…

Thursday, March 4th, 2010

by Colleen Flood*

While looking at my Tweetdeck on HootSuite yesterday, I started singing the song “Follow” in my head by Genesis. This is a great song from the 80s that brings back a memory of my sister and brother-in-law dancing to their wedding song. Though, this time it wasn’t the memory of my sister’s first dance. I think the reason it came to me was the buzz lately regarding following and un-following on Twitter these days. 

Flickr Image:
Flickr Image: alasam

In addition, as my followers can attest, I was recently the victim of a spam attack which sent out “inappropriate” messages to all of my followers. Thankfully those who received the message quickly informed me of the issue. For many, this was the first time we had directly communicated with one another, however – not exactly the best first impression. But unfortunately, I am not the first person and probably won’t be the last to have their account hacked while using Twitter.

Both the headlines and my recent situation have inspired me to look more closely at the people who follow me and I in return follow back.

One example is a follow I received from @alatulip26268. While I’m flattered to have gained another follower, why are they following me? Is it because they are tied to public relations and possibly curious about the services BurrellesLuce can provide? Or, perhaps we share the same interests – such as a passion for skiing? Upon closer examination, it seems as though this profile amounts to little more than spam or at least that’s how it appears.  So I did not follow @alatulip26268 back.

Another example is a recent follow I received from @worob. This follow I felt “privileged” to receive because @worob is in a similar industry as me and has quite an impressive bio: “Former reporter turned PR rock star, Publisher for PR at Sunrise, Creator of Big East PR Pros Networking Group on LinkedIn, SM enthusiast & aspiring guitarist!” I decided it could be very beneficial to follow this person back after reading some of his past tweets. Although I have not engaged with @worob yet, I hope to and anticipate @worob is following me for all the same reasons I’m following him.

There has also been some talk that many are using Twitter as merely a numbers game or a popularity contest to see how many followers one can accumulate. To gain more followers, many are only following someone to get a follow back. 

Mikinzie Stuart (@mikinzie) recently wrote about this subject in a post on the Brazen Careerist blog entitled, “In Review:  FriendorFollow.com.” FriendorFollow.com is a website that tells you who out of those you follow do not follow you back. Mikinzie, who I follow, wrote that when she first went on this site she was upset that many of those she follows, has engaged with, and even met in real life have un-followed her. 

She goes on to say that at first it bothered her but now it does not one bit. She’s not on Twitter for the numbers or the popularity. I agree and will not be discouraged by my un-followers, which I did check out and was surprised by, and will as Mikinzie put it “continue to share in the mutually beneficial relationships derived from my Twitter community.”

Do you follow back every person who follows you? What are your guidelines for those you follow?

*Bio: Colleen Flood has been a sales consultant with BurrellesLuce for over 12 years and is eager to become a more integrated part of the social-public relations community. She primarily handles agency relations in the New York and New Jersey metro-area. She is not only passionate about work, but also about family, friends, and the Jersey Shore. Twitter: @cgflood LinkedIn: Colleen Flood Facebook: BurrellesLuce

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