Posts Tagged ‘social media guidelines’


If You Follow Me I will Follow You…

Thursday, March 4th, 2010

by Colleen Flood*

While looking at my Tweetdeck on HootSuite yesterday, I started singing the song “Follow” in my head by Genesis. This is a great song from the 80s that brings back a memory of my sister and brother-in-law dancing to their wedding song. Though, this time it wasn’t the memory of my sister’s first dance. I think the reason it came to me was the buzz lately regarding following and un-following on Twitter these days. 

Flickr Image:
Flickr Image: alasam

In addition, as my followers can attest, I was recently the victim of a spam attack which sent out “inappropriate” messages to all of my followers. Thankfully those who received the message quickly informed me of the issue. For many, this was the first time we had directly communicated with one another, however – not exactly the best first impression. But unfortunately, I am not the first person and probably won’t be the last to have their account hacked while using Twitter.

Both the headlines and my recent situation have inspired me to look more closely at the people who follow me and I in return follow back.

One example is a follow I received from @alatulip26268. While I’m flattered to have gained another follower, why are they following me? Is it because they are tied to public relations and possibly curious about the services BurrellesLuce can provide? Or, perhaps we share the same interests – such as a passion for skiing? Upon closer examination, it seems as though this profile amounts to little more than spam or at least that’s how it appears.  So I did not follow @alatulip26268 back.

Another example is a recent follow I received from @worob. This follow I felt “privileged” to receive because @worob is in a similar industry as me and has quite an impressive bio: “Former reporter turned PR rock star, Publisher for PR at Sunrise, Creator of Big East PR Pros Networking Group on LinkedIn, SM enthusiast & aspiring guitarist!” I decided it could be very beneficial to follow this person back after reading some of his past tweets. Although I have not engaged with @worob yet, I hope to and anticipate @worob is following me for all the same reasons I’m following him.

There has also been some talk that many are using Twitter as merely a numbers game or a popularity contest to see how many followers one can accumulate. To gain more followers, many are only following someone to get a follow back. 

Mikinzie Stuart (@mikinzie) recently wrote about this subject in a post on the Brazen Careerist blog entitled, “In Review:  FriendorFollow.com.” FriendorFollow.com is a website that tells you who out of those you follow do not follow you back. Mikinzie, who I follow, wrote that when she first went on this site she was upset that many of those she follows, has engaged with, and even met in real life have un-followed her. 

She goes on to say that at first it bothered her but now it does not one bit. She’s not on Twitter for the numbers or the popularity. I agree and will not be discouraged by my un-followers, which I did check out and was surprised by, and will as Mikinzie put it “continue to share in the mutually beneficial relationships derived from my Twitter community.”

Do you follow back every person who follows you? What are your guidelines for those you follow?

*Bio: Colleen Flood has been a sales consultant with BurrellesLuce for over 12 years and is eager to become a more integrated part of the social-public relations community. She primarily handles agency relations in the New York and New Jersey metro-area. She is not only passionate about work, but also about family, friends, and the Jersey Shore. Twitter: @cgflood LinkedIn: Colleen Flood Facebook: BurrellesLuce

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When Personal and Institutional Brands Collide

Monday, November 16th, 2009
Flickr Image: srboisvert

Flickr Image: srboisvert

Valerie Simon

This past Thursday I had the opportunity to discuss social media with the Commission on Communications & Marketing for the American Association of Community Colleges. One of the key concerns they expressed was how to address those (namely professors) who are active participants in social media and use it as a platform to share opinions that are not representative of and that are potentially harmful to the organization. Freedom of speech and academic freedom are integral to our educational institutions, but what can be done to avoid a false appearance that the university is taking a position on a polarizing topic?

Social media persona’s can be categorized in several ways. There are purely corporate (or institutional) brands, such as the BurrellesLuce Twitter account and Facebook page. There are strictly personal accounts as well. Increasingly, however, social media accounts are held by an individual with a clear and distinct professional affiliation who may participate both personally and professionally. Whether or not a message is posted on behalf of an institution, a professor’s social brand is often inextricably intertwined with the institutional brand. So what can organizations do?

But then comes the hard part. What happens when an individual whose personal brand is tied to the institutions brand, commnicates messages contrary to the position of the organization? Does this become more complex in a field such as academia or journalism, where freedom of speech is critical to the mission of the organization? How can the communications team address this without engaging? Does ignoring the situation work? (These are not rhetorical questions folks… please leave a comment and help me finish this post by adding your advice and opinions).

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