Posts Tagged ‘reputation management’


Snooki’s Appearance at Rutgers University: Good PR or Poor Reputation Management?

Monday, April 11th, 2011

Lauren Shapiro*

The New York Daily News: Walker/WireImage; Polich/Getty

The New York Daily News: Walker/WireImage; Polich/Getty

Rutgers University’s decision to distribute a press release, on April 1st, regarding Nicole “Snooki” Polizzi’s speaking engagement was either ironic or genius. Speculation about the April Fool’s Day release had the Internet a chatter about the validity of the story. But as days passed no one from Rutgers came out to take responsibility for the prank.

Rutgers University reportedly paid the Jersey Shore star, Snooki, $32,000 to educate its students on the benefits of tanning, self esteem, and always having a work hard, play harder mentality or in Snooki’s terms, “study hard, but play harder.” The University comes under a fire storm of controversy, not just for inviting the reality TV star (best known for being punched in the face at a bar and being arrested for disorderly conduct) to the campus, but for paying her $2,000 more than Nobel Prize winning author Toni Morrison, who will speak at the university’s graduation ceremony in May.

Although a controversial decision, one wrought with repercussion from both parents and students, Hollywood Reporter announced that 2,000 people came to Rutgers to hear Snooki’s pearls of wisdom. Jersey Shore fan or not, there must be an underlying reason for choosing such a mainstream star to rock the boat. As we have all noticed, the economy has taken a toll on every institution, with no exception to the institution of higher education. Tuition has gone up, expenses are higher than ever and students are looking for a good education at a good price. Is it true that any publicity (positive or negative) is better than no publicity at all?

Rutgers paid $32,000 to Snooki and in return received nationwide coverage for the school, coverage that would have cost them a pretty penny and publicity Rutgers’ budget may not have been able to afford. Is Rutgers trying to ride the wave of Snooki’s fame? Was the Snooki gig a genius PR move or a detriment to the school’s reputation?

Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

***

*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now serve as Director of Client Services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce

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PRSA 2010 Counselors Academy: JR Hipple, Hipple & Co., Interviewed by Johna Burke, BurrellesLuce

Monday, September 20th, 2010

Transcript -

JOHNA BURKE: Hello, everyone, this is Johna Burke with BurrellesLuce, and I’m here at the PRSA Counselors Academy with J.R..

J.R., will you please introduce yourself?

J.R. HIPPLE: Hi, I’m J.R. Hipple with Hipple and Company Reputation Management in Atlanta, Georgia. 

BURKE: And, J.R., you’re also the chair of the programming in the event here this year. Think it’s very safe to say you’ve done a fantastic job based on the response and feedback that I’ve heard at all of my sessions and end tables.

But, you know, what goes into planning a session, especially when you’re looking for your peers to be able to plan something that’s going to be meaningful and effective for them? How did you determine what the agenda would be and how you were going to drive that agenda?

HIPPLE: Well, there’s three things that we really try to focus on at the Counselors Academy conference, and that is profit, performance and people. And it’s basically around the management of the business of public relations, particularly public relations, independent public relations consulting firms. It’s the professional development and the skills that we need as practitioners, and then it’s the interaction that we have with our–with our members and the networking that’s really one of the things that distinguishes Counselors Academy from, I think, any public relations group in the country.

BURKE: I would absolutely agree with you, and you choose fantastic locations. J.R., where can people find you online and in social media?

HIPPLE: Social media is @jrhipple, and online is hippleco.com.

BURKE: Great. Thank you so much, J.R..

HIPPLE: Thanks, Johna.

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Highlights From PRSA Travel & Tourism 2010: Bill Murray, PRSA President & COO, & Johna Burke, BurrellesLuce

Thursday, June 24th, 2010

Transcript -

JOHNA BURKE:  Hello, this is Johna Burke with BurrellesLuce, and I’m here at the PRSA Travel and Tourism Conference with Bill.

Bill, will you please introduce yourself?

BILL MURRAY:  Hi, Johna. I’m Bill Murray. I’m the president and chief operating officer of PRSA.

BURKE:  So it’s great to have you here.  And you just did some remarks talking about the focus groups that you all have been conducting across the country. And I’d love to hear that, because that’s a very valuable form of research. So what are some of the findings that you’ve been able to take away at this point?

MURRAY:  Well, a great question, Johna.  We’re doing a couple of things. Every three years we engage in a really deep, strategic planning exercise at PRSA.  So this year we’re going across the country; we’re stopping in a number of cities and we’re talking to our members face-to-face about what’s affecting them as professionals out there on a day-to-day basis.

A couple things we’re hearing.  First of all, folks want to know about ROI. Whether you’re client is your–us, whether it’s someone in your organization, whether you’re an agency, the questions increasingly are, `What sort of return am I going to get from my investment in public relations?’

Another thing we’re hearing pretty regularly from everyone out there is how do I connect the public relations function to the strategic mission of my organization?  Folks know what their PR people do on a day-to-day basis, but what’s less apparent, especially in the upper reaches of management, is how they can connect that back to their financial objectives, their objectives for the reputation of the company, the organization, their objectives with respect to public policy goals.  And so definitely this is something that public relations professionals need to be aware of as they advance their careers and as they better serve the organizations they work for.

BURKE:  Bill, as a long-time practitioner, as a long-time member of PRSA, I’m delighted to see PRSA practicing what we preach.  And where can people find you online and in social media?

MURRAY:  My social media platform of choice is LinkedIn. I’ve been on LinkedIn for four or five years now.  I love it.  I check it every day.  I’m there with little updates about what I’m doing.  PRSA, of course, we’re all over the place.  We’re on Facebook, we’re on Twitter, and we’ve got lots of folks in the organization looking at all our different Twitter names and Facebook pages.  So, if you’re out there in the social media-sphere, we are too, and we look forward to meeting you out there.

BURKE:  Thank you so much.

MURRAY:  Thanks, Johna. 

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Client Services as Brand Ambassadors

Monday, January 4th, 2010

by Lauren Shapiro*

Flickr Image: Mr. McGladdery

Flickr Image: Mr. McGladdery

Consider yourself branded! Branding is two-fold: creating a reputation that entices prospective clients and backing it up with service that makes them want to remain clients. But branding isn’t just for the marketing department anymore.

You can find some of your biggest brand ambassadors inside your client service or account management department. They are the Reiker to the client’s Picard.  For the non-Trekkies, they are the client’s right hand (wo)man. The relationship between the client and your client service representative can make or break your organization’s brand. 

  • Recognizing the significant role client service plays in organizational development is the first step towards creating a loyal client base, which will stick with you through tough economic times.
  • The second step is for reps to understand that their job is much more than account management/maintenance. They are relationship builders, brand ambassadors and the face/voice of your organization. 

Communication seminars can provide customer service reps with the tools to best represent your organization. Anand Subramaniam’s blog provides further insight that is well worth the read.

How is your organization empowering its client services team to be ambassadors? What role is marketing and public relations playing in supporting these efforts?

 

*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now work as the supervisor of BurrellesLuce Express client services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce

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Censorship and Social Media / PR

Monday, May 4th, 2009

flickr_photo_renchan_417720378_52b6990e4b_m.jpgSocial media censorship seems to be an oxymoron at first glance; after all, transparency and openness are key ingredients to social media.

Joan Stewart “the publicity hound” wrote not long ago about how she censors herself in social media.  She cites the horror stories we’ve all heard like the “Cisco Fatty” and the Memphis/FedEx incident.  All of which demonstrate valid reasons to use caution in social media. 

These folks would have been best served following Warren Buffet’s advice, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

I believe we should all use cautionary transparency – especially if you are in the marketing, communications, public relations arena.  But we can go one step further and say particularly if you are in media relations. 

The Vermont Agency of Human Resources defines media relations as “the act of involvement with the various media for the purpose of informing the public of the department’s mission, policies and practices in a positive, consistent and credible manner.”

Is this definition correct?  In order to communicate to the media in a positive, consistent and credible manner, do you censor yourself?  Should you?  Why or why not?  Let’s discuss!

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