Posts Tagged ‘Public Relations’


Searching for What’s Next in Digital

Wednesday, April 10th, 2013
Flickr: Crystl

Flickr: Crystl

What will be the next big “game changer” for communicators?  And, how do we use it and interact with it correctly? These a few other questions were on the minds of the attendees to the first xPotomac conference on February 25.

Several presenters discussed Google and the newly announced Google Glass, and how the innovation will allow users to get their heads up. Keynote Vanessa Fox, CEO Nine by Blue, started the discussion with our habit of using Google, and how hard habits are to break. Geoff Livingston, author, marketer and xPotomac founder, along with Patrick Ashamalla, founder, A Brand New Way, said we are getting better at our Google habit. They noted one trick for Google Plus is to put your head-up to engage it. But, it will need to get smarter and begin to understand context to be truly useful. The more things are digitized, the less we are thinking. Display ads will be problematic, and the current model will need to change, especially as voice search expands.

There’s a flaw in our logic in asking Google the best way to drive traffic, because they say, “use Google.” What if Google is not the answer? Ken Yarmosh, CEO, Savvy Apps, says this came out of asking about using Bloggr vs  other sites, and agrees attention + influence is what’s next . He believes the looking at other traffic over the speed of indexing is more important.

Dino Dogan, founder, Triberr, believes the next big problem is the getting distribution power away from the big media outlets like the Huffington Post. There is a movement to take back the conversation. What’s next?  Dogan says it is attention + influence. He says the ground swell of peer to peer influence is taking hold.  He says the noise is not coming from us; it’s coming from the big media companies.

Moving into the visual revolution, Jenifer Consalvo, co-founder and COO, TechCocktail, discussed the use of the new Twitter video service, Vine, and how many companies are actually showing some restraint and waiting for a strategy before using it.  She encouraged us to look at the many how-to videos available and think of new ways to use the service. But, she reminded us to have a consistent message across all platforms. Visuals, in general, gain more engagement. Imagery is one of the biggest drivers of numbers for many platforms.

What do you think is the next big think in digital? Are you using any new technologies you can share with the BurrellesLuce Fresh Ideas readers?

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BurrellesLuce Backs Media in AP Lawsuit

Wednesday, February 27th, 2013

The advent of digital technology has created some pretty interesting debates over the fair use of copyrighted content and how publishers can be paid for their news contributions and protect their copyrights.

By violating copyright – even inadvertently – PR professionals can expose their organization, clients, and constituents to a number of liabilities. That is why BurrellesLuce has worked directly with publishers and other content providers (for close to 30 years) to establish use agreements that pay publishers royalty fees and allow our customers worry-free access to copyrighted content.

We are staunch supporters of commercial use of content with the expectation that those providing a similar services to ours should also pay for the use of the content. We are also long-time members of the The Software and Industry Information Association (SIIA) and believe that people, including PR and communications practitioners, should pay for commercial use of content. We have had a turnkey copyright compliance program in place since 2008 and we work to educate our customers on copyright compliance and the proper use of licensed content.

The same cannot be said for other companies in the media monitoring and evaluation space. Some aggregators, posing as monitoring services or search engines – depending on what best serves their position of the day – are not curating content, but archiving and hosting a database of publisher’s content. This creates challenges for PR and marketing pros, and some media monitoring firms expose their clients to potential liability.

At BurrellesLuce we curate content on behalf of our clients and charge a royalty. Those royalties go back to the publishers. PR professionals are understanding, more and more, why these measures are necessary. They recognize the difference between a genuine media monitoring service and an aggregator. They realize they may be exposing their organization, as well as their clients, to substantial copyright liability by using the latter.

The difference is best outlined in an article by Neiman Journalism Labs, which discusses the difference between search engines and aggregators.  A search engine, like Google and its “free” business model, typically provides links to the original content and pays a licencing fee to the copyright owners, while aggregators repackage the publishers’ copyrighted material, send it to their customers, and charge their customers without paying a royalty to the publishers.  As a genuine full-service media monitor, BurrellesLuce uses a business model that ensures that the publishers get paid for the use of their copyrighted content, and gives our customers the peace of mind that comes with compliance with the law.

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What Can Retargeting Do For You?

Monday, December 10th, 2012

retargeted adsOnce a website is set up and gains traction, it can become a targeted marketing sweet spot for companies looking for exposure. Companies or marketing firms analyze shopping habits by demographic and direct efforts accordingly.

When a website reaches a high hit count, it becomes that sought-after spot for displaying retargeting ads. Marketing firms will maximize retargeting strategies on such sites to realize the best percentage per post. Facebook is one such site. Facebook is such a big player it might shift the entire ecommerce and pay-per-click scenes.

First, What Is Retargeting?

Retargeting is all about making a conversion based on someone’s expressed interest in a product or service. Search retargeting takes the keywords that users search for, and delivers relevant ads in a timely manner to a (hopefully) still searching consumer. Site retargeting shows ads to users who leave a site. Ads can show items abandoned in a cart, products that were clicked on, or even just a targeted ad. Retargeting’s main purpose boils down to converting more window shoppers into buyers.

In Front of More People

Retargeting on a venue such as Facebook is a high-profile maneuver for any business. This is because Facebook is at the forefront of the international social media scene. Joining in on the bidding process could potentially put ads before hundreds of thousands of people, not just once but as many times as is advisable.

The risk in investing in this, on the part of Facebook, is volume. Whether or not enough traffic goes through Facebook cannot be determined outside of assumption. However, the assumption is that there are perhaps millions of Facebook unique visitors on a daily basis. Facebook will regularly have upwards of over 150 million unique visitors per month. That tallies to just over 5,000,000 per day. That’s potential.

Retargeting and Pay-Per-Click

Watch groups claim that the shift from per-click prominence on search engines to high-hit volume sites like Facebook will have drastic effects on the pay-per-click game. Their logic is that search engine optimization (SEO) is limited to those searching for a particular item, whereas random visibility on a Facebook page will target others. And further, this will retarget one-time window shoppers and lure them back. The interest is there and the product is there; the assumption is that this will more likely lead to a sale.

Whether or not this new strategy by Facebook will drive pay-per-click or SEO strategies to the outer brink of advertising competition has yet to be seen. But it will be an important game-changer as Facebook and other companies continue to develop this strategy.

Some Shaky Ground

Facebook will reap more than just money. As advertisers “follow” more users around Facebook, it runs the risk of having too much access to personal information and behaviors. Facebook has already had to face the scrutiny of conspiratorial thinkers. Concerned users, competitors and governments demanded answers for such an infringement (at least as it is perceived) on personal privacy.

Assumptions can be made for similar attacks on Facebook Exchange, the network’s retargeting interface. Historically, however, Facebook has not shown much compliance to countries or individuals asking them to augment their operations, and there is nothing that says they’ll start now. The way in which this plays out and shapes the world of retargeting will be interesting as Facebook continues to grow.

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Felicia SavageFelicia Savage is a freelance writer, designer and internet marketer living in Indianapolis, IN. As a contributor to technected.com, she loves to discuss her adventures in public relations and marketing.

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Acts of Balance Webinar: The Conflict Diet – 5 Ways to Reduce Unwanted Conflict From Your Life (Part 1)

Wednesday, November 7th, 2012

by Deborah Gilbert-Rogers*

Over the years BurrellesLuce has had the pleasure of working with communications and leadership expert Alan Cohen on a number of complimentary webinars, including “Those Difficult Talks for PR Pros – Finding Your MoJo in Delicate Discussionssm.” (Available free on-demand on the BurrellesLuce Website.)

Recently Alan offered a free webinar, “The Conflict Diet: 5 Ways to Reduce Unwanted Conflict From Your Life,” through his Acts of Balance Coaching practice.

Alan defines conflict as “a condition where peoples’ concerns (the things they care about) seem to be incompatible.” Conflict itself isn’t necessarily a bad thing. He confirms, “Organizations that embrace conflict and dialogue – ones that don’t hesitate to disagree in the spirit of finding truth and making the best decisions – are successful, build trust, and keep people engaged.”

Benefits of Re-framing Conflicts without Personal Attacks
When there are disagreements initially, even unfiltered conflict can equal genuine buy-in if there is attention to results and the conflict is handled responsibly, says Alan. Engaging in conflicts without personal attacks offers a number of benefits:

  • Strengthen relationships
  • Increase effectiveness
  • Develop employee performance
  • Reduce stress
  • Improve moral
  • Save time, energy, and expense

“When not aired, conflict has a sneaky way of doing harm. It can stand in the background working its magic in cunning ways as a destructive energy,” states Alan.

As a “recovering people-pleaser,” Alan admits that he spent most of his life trying to avoid conflict, something that has done more harm than good and often squandered his energy. It was refreshing to hear him admit this, as I too am a recovering people-pleaser. Though, I didn’t realize to just what extent until after listening to his webinar and observing my interaction with others in times of conflict.

Modes of Conflict Resolution
While we use all of these modes, the ones we tend to gravitate towards by default are often those that we are most comfortable with and with which we have the greatest skills and that seems to fit the situation at hand, explains Alan. Generally they fall into five categories, each with a different level of assertiveness and cooperativeness.

  • Compete: high assertiveness and no cooperativeness with the goal being to win.
  • Collaborate: high assertiveness and high cooperativeness with the goal being to find a win-win for everyone.
  • Compromising: moderate assertiveness and moderate cooperativeness with the goal being to find a middle ground.
  • Accommodating: low assertiveness and high cooperativeness with the goal being to yield.
  • Avoiding: low assertiveness and low cooperativeness with the goal being to delay.

One mode isn’t better or worse than the others. However, people have a tendency to be their own worst enemies. Often they underuse a mode of resolution due to a lack of experience or comfort, over use a preferred way of conflict resolution, are only interested in satisfying their own concerns, are overly interested in satisfying others, don’t fully understand the pros and cons of one mode compared to another, or don’t have enough skills to minimize pushback.

In my next blog post I will share some of the personal insights I gained from Alan’s webinar, as well as highlight some of his tips for resolving conflict and removing unwanted conflict from your life.

In the meantime, what do you think of the categories offered by Alan? What other benefits can be derived from conflict that don’t include personal attacks? Please share your thoughts here on Fresh Ideas.

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Bio: After graduating from Rider University, where she received a B.A. in English-writing and minor degrees in Gender Studies and French, Deborah joined the BurrellesLuce Marketing team in 2007.  As a marketing specialist she continues to help develop the company’s thought leadership and social media efforts, including the copywriting and editing of day-to-day marketing initiatives and management of the BurrellesLuce Fresh Ideas blog. Facebook: BurrellesLuce Twitter: @BurrellesLuce LinkedIn: dgrogers

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