Posts Tagged ‘products’


How to Use Social Media to Save on Holiday Gifts

Wednesday, December 7th, 2011

by Ruth Mesfun*

I love the holiday season! During the month of December, I revert to a nine year old, anticipating the slew of holiday traditions upon us. First, my family assembles the fake pine-like tree in our living room. (Well, my father assembles the tree while I read the directions.) Then, my siblings and I decorate it until it looks like a personalized Santa’s beacon with every light blinking.

One of my favorite parts of the holiday is gift-giving. However this year it seems like more of a financial burden than fun. Brands seem to understand this and are incorporating humor into social media holiday campaigns. Old Spice and its MANta Claus One Man, Seven Billion Gifts campaign is one example.

 

While a far cry from seven billion gifts, here is how I am using social and online media to spread a little holiday cheer while spending only $43 on presents for four family members, three awesome friends, two roommates, and one cat.

1.       Craigslist. I love Craigslist for vintage and technology. I found a quality, fully-functional vintage record player for free. It just needed a little TLC, and my father (whose record player broke) would love this. ($200 value). I also received 30 vinyl records, which I am giving half to my dad and the other half to my roommate who equally loves vinyl – potentially saving $20 on gift for said roommate.

Remember to check if it works before paying and to ensure the seller is legit. Also, make sure you know what your receiver wants. There is no use getting something for free if no one wants or needs it.

Spent: $0

2.       Groupon. I love Groupon for trips, beauty/spa deals, events, and classes. But we all know how addicting Groupon was when we first signed up and started buying all those Groupons that we thought we would use, but probably won’t. Now we can put them to good use. I have six random Groupons from a day spa to belly dancing. I am giving a Groupon to my sister, mom, and two of my friends. ($800 value).

Again, before giving random Groupons to people (unless you don’t care and will never see them again) make sure you know they will actually like the gift.

Spent: $0

3.       Marshalls. Marshalls is great to buy name brand for less. I bought an adorable jewelry box set for my other roommate and a mouse toy for the cat. 

Spent: $10

4.       eBay. I bought a miniature doll tea set for my best friend who loves all things miniature. eBay is a smorgasbord, if you know what you want this site is loaded with deals.  

Spent: $10

5.       Barnes and Noble. I love my brother and he loves Legos. So, with my sister’s help we split the difference for the LEGO 2011 Architecture White House and received a 10 percent  discount because I am a member.  

Spent: $23

The best part is that my friends and family are getting something that they always wanted.

What other ways have you used social and online media to saved money or to promote your products and services during the holidays?

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Bio: Before joining the BurrellesLuce team in 2011, as social media specialist, Ruth worked as a marketing assistant in a kitchen design firm and, later interned with Turner Public Relations. She holds a BA in Economics with a minor degree in International Relations from Rowan University. In addition to economics, education, and finance – Ruth is passionate about understanding the business implications of social media, including how it can be used to increase ROI, find and maintain a career, and create a business. Connect with her on Twitter: @RuthMesfun LinkedIn: Ruth Mesfun Facebook: BurrellesLuce 

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Zappos: 24/7 Customer Service in the Internet Age

Wednesday, January 5th, 2011

24/7 Customer Service in the Internet Age

by Lauren Shapiro*

In the past few years, nearly everything has found its way to the Internet, from ordering your groceries online to ordering a pizza. What we have learned, though, is that the Internet takes out a key component that online shoppers often need – personalized assistance… or at least the option of it. In fact, many online retailers have left their consumers high and dry when they need help navigating their website or have questions about their products. Other brands have gotten creative, however, combining the ease and convenience of online shopping with the option of real-time customer service when needed.

One of the main draws to Zappos.com is the accessibility to a real walking and talking person! While on the Zappos site, you can easily call the 24/7 customer service phone number or opt for live help which will connect you via online chat with a customer service representative. Zappos.com is a prime example of client service gone right. According to venturebeat.com, Zappos grossed over one billion dollars in 2009 and, as cited by cmswire.com, they earned themselves the number 15 spot on Fortune’s 2010 100 Best Companies to Work For list. Their attention to customer service combined with a quality product and strong culture have made Zappos an example for other organizations to follow in 2011.

Zappos isn’t shy about sharing their secrets to success either. Zapposinsights.com provides a unique opportunity to visit the Zappos “family” (as the employees are called), schedule time to tour their facility in Las Vegas and learn about and request your own Zappos Culture Book that outlines Zappos culture, core values, and tips for your own organization.

Zappos puts a strong emphasis on the culture in which their employees thrive. The happiness of the employee then translates to the customer – making for an overall positive experience. Just ask Donavon Roberson, Zappos culture evangelist, or Matt Wong, Zappos audio/video jedi, who make up a portion of the Zappos Insights team.

As we continue to worry about the down trodden economy, the unemployment rate and the many other lackluster things going on – why not take a nod from Zappos.com and put our focus on being creative, thinking outside the box, being positive and being strongly attentive to customer service and internal culture?

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*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now serve as Director of Client Services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce

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Online Media Monitoring: An Essential Part of Listening

Friday, September 3rd, 2010

Online Media MonitoringIs it really necessary for companies to monitor social media in order to interact with their customers? Or is there a better way to observe and report on your client base?

Rick Mans believes this to be so in his blog post entitled, Why Companies Should Not Invest in Online Monitoring, featured on Social Media Today. He writes that “If companies really cared about what was going on, they would have invested in such a social infrastructure that complaints/news about their products and services would come to them in no time.”

He goes even further by stating “…monitoring tools are a poor man’s solution to engage with your audience… when you are in touch with your audience and your audience can find you and you have created a group of loyal people (brand ambassadors / evangelists) around your online presence, you won’t need monitoring tools to discover complaints.”

This runs counterpoint to a contention of the modern business age that all social media must be monitored in order to truly be in touch with all of your customer feedback.

However, I believe the point Mans attempts to make is that if the proper feedback infrastructure is created internally, then the monitoring of online media will only be redundant. Moreover, no news should be breaking in the world of social media that you shouldn’t have been made aware of and are already working towards either finding a solution or a way to profit from it.

In a perfect world this may be so. Even if companies create their own customer feedback rail network, they still must possess the ability to anticipate the response in the social media world in order to best deal directly with their client base. After all, if a customer truly cares enough, they will vent or praise in their preferred online outlet (be that Facebook, Twitter, or some other forum) regardless of whether a company maintains a presence there or not.

Thus, it is imperative that we do both – monitor online media and genuinely listen to and engage with constituents. That is why BurrellesLuce is working even harder to create even more tools to help you listen, manage, and respond to the activities taking place in both traditional and online news, social media, and broadcast. Stay tuned in the coming month(s) as we unveil new ways for you to effectively take charge of your WorkFlow.  

In the meantime, what do you think? Is it critical to incorporate online monitoring into the larger engagement funnel or is it merely a show put on by companies? How are you using online monitoring in your public relations and marketing efforts? Please share your thoughts with me and the readers of Fresh Ideas.

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Are You Paying for Word-of-Mouth Marketing?

Thursday, July 15th, 2010

by Crystal deGoede*

There are a lot of us that follow people on Twitter whom we have never met or heard of just because everyone else is following them. “They” must have something good to say, right? We should trust them. Or we like a brand on Facebook just because they are giving away an iPad, or friend someone from high school merely to see their photos. Yet, we never even talked to them – then or now.  (I know people that have over 2,000 friends on Facebook…come on. That number might be ok for Twitter, LinkedIn, etc. because we are “networking” with peers and colleagues, but these Facebook accounts are mostly personal.)  

In reality, we all are just building our personal brand. In fact, regardless of the Are You Paying for Word-of-Mouth Marketing?network, these people may not really be our “friends” or even acknowledge our tweets but when we update our status or link to an interesting article, they are seeing it and vice versa.  Our own word-of-mouth marketing is taking place with every post, generating a buzz for ourselves, company, brand or clients.

Since the 1980s, when word-of-mouth marketing became the big craze, the continuing efforts of companies trying to create a buzz, by having people endorse their products, has increased. And with social media, it is easier than ever. All marketers know that the ability to generate word-of-mouth advertising is not something that can be purchased, or so they’ve been taught.

However, that may no longer be the case. Celebrities, along with other influencers are receiving compensation to tweet and blog, mentioning certain products to their millions of followers. Can you imagine getting paid $10,000 just to tweet?

Sponsored Tweets, a new Twitter advertising platform, connects advertisers with twitter users. Advertisers can create sponsored conversations on Twitter. Tweeters can earn money for spreading the word. Along with advertising on Twitter, the company also has a sister site Pay-Per-Post, which pays influencers to blog about certain products. Currently they have 400,000 participating bloggers and tweeters, and over 40,000 advertisers.

Besides paying people to tweet and generate a buzz around your brand, you can also gain followers or friends by simply buying them. One way to gain “fake,” “targeted” friends is Twitter1k, which offers several options for the quantity of followers. If you need Facebook friends/fans, well you can buy them too. (Interestingly enough, the use of such friending or advertising services could potentially get you banned from a given social network – though some claim that they are less likely to do so then their competitors - unless of course you are using a service affiliated with the network. Then it seems to be more “ok.” Go figure.)

Why are companies doing this? Well most of us trust a brand that has a higher number of followers, fans, and YouTube views. If a brand has this, many “friends” and most of those friends are speaking positively about them, then we assume they must be engaging or influencing.  We are also more likely to recommed the brands (personal or business) that have lots of friends and followers.  Those artificial friends that are doing your word-of-mouth advertising have real friends that trust them, and that allows your brand to reach different verticals without much effort. Therefore, for some marketers, the incentive to fallaciously drive-up those numbers is very attractive.

If you found out that a brand you trusted had paid for their followers or for praise from someone that doesn’t even use their products or service, how would you feel? Does the ability to buy friends or pay people to be brand ambassadors go against the etiquette for transparency in social media? How does that reflect on the brands and companies who legitimately build their following, slow and steady, over time? Would you ever consider purchasing friends and followers for your brand? Share your thoughts with BurrellesLuce and our authentic Fresh Idea readers. 

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*Bio: After graduating from East Carolina University with a Marketing degree in 2005, Crystal DeGoede moved to New Jersey. In her four years as a member of the BurrellesLuce marketing team and through her interaction with peers and clients she has learned what is important or what it takes to develop a career when you are just starting out. She is passionate about continuing to learn about the industry in which we serve and about her career path. By engaging readers on Fresh Ideas Crystal hopes to further develop her social media skills and inspire other “millennials” who are just out of college and/or working in the field of marketing and public relations. Twitter: @cldegoede LinkedIn: Crystal DeGoede Facebook: BurrellesLuce

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