Posts Tagged ‘perception’


Hogwarts, Harry, and Leadership

Monday, January 10th, 2011

This post first appeared on HMA Time (1.7.11) and is cross-posted with permission. Alison Bailin is a senior PR account executive at HMA PR, a full-service marketing and public relations firm in Phoenix, Arizona, where she handles media relations, crisis communications, and event planning.

alan_relaxThis week, I (Alison, that is), took part in a BurrellesLuce webinar titled “The 12 Essential Talents of Marketing Communications Leadership… and other Lessons Learned from Harry Potter.”

The program was moderated by Johna Burke and hosted by Alan Cohen, who actually worked on the initial promotion for the Harry Potter books in the United States.  

Some key insights I learned as a result:

  • Kids can read! Kidding. But one of the main reasons I joined into this webinar was my absolute kudos that one literary phenomenon could prove that people do still, indeed, have imaginations.
  • Who we are and what we’re made of is as much about choices as abilities. Even Dumbledore said so!
  • Dumbledore is key. Turns out, almost every single talent is something Dumbledore does, not Harry, as I assumed when I signed up. I love a good twist in my webinars as well as my books.
  • Social media is like Harry Potter wizardry (thanks to Johna for asking this question)! Everyone has a voice and has the power to influence and inspire – no wand required.
  • Much like the evil Lord Voldemort at Hogwarts, there is a deadly character spreading around businesses – disengagement!

 And, of course, the 12 Essential Talents:

  1. Acute awareness of self and others. Treat others as creative, trustworthy and responsible just as Harry did so many times with Hermione, and others…
  2. Challenge perceptions and interpretations – Dumbledore was a great wizard but kept and open mind. Those scared of feedback make mistakes.
  3. Think like a visionary. Help people see and touch your values. Be clear and concise. For Alan, his PR team shared a vision to make that book a success and saw everything as an opportunity. Gave them ability to constantly move forward
  4. Creating alignment as it creates a North Star to set compasses by. Let small steps and victories, like winning a Quidditch match, keep you aligned toward the bigger goal.
  5. Act decisively. Decision making is shared leadership quality. Make sure people have enough information so they can also make decisions. Share decision making!
  6. Engage others! You do not do it alone. The more you serve the more impact you have on your team. Go deeper. Go under the stairs. Learn about people – you may have a Harry Potter in your midst
  7. Possess powerful energy. Dumbledore looked about a million years old but was such a force, he was a great leader to all ages. Lord Voldemort had energy too, but it was intimidating and he lost in the end.
  8. Emotional intelligence. It’s a bigger predictor of success than IQ! Create space between stimulus and response and remain calm as Dumbledore often did. Look at how you react versus how you want to react. Often, you need to just slow down a bit and ensure you are not leading with fear.
  9. Communicate dynamically! It isn’t just about what you say, but how you say. And, it’s also about actually very much about listening – within and between the lines. Be present. Care. Try to understand. How do you use your words? Seek clarity.
  10. See patterns and trends. Left brain is where verbal, rational thoughts turn to numbers and words. Right brain is all about the visual. Try using both sides – see the full story!
  11. Create high-energy teams. You need your Harry’s, Ron’s and Hermione’s. Everyone has a gift. Everyone has weaknesses. Leverage the good stuff to fight the bad!
  12. Display integrity through consistency and authority.

The white paper on the topic is also available by clicking here.

So, is Dumbledore the world’s greatest leader?

And how can you “Potterize” your leadership role among your friends, colleagues and family?

  • Share/Bookmark

Looks Can’t Kill But They Could Pay More

Wednesday, January 27th, 2010

by Lauren Shapiro*

No one said it’s fair but your appearance at work can give you a lot more than a complimentary coffee at Starbucks. What you wear and how you look can be beneficial or detrimental to your advancement, both in status and in salary. Physical appearance is one of the first non-verbal cues that we exude. How the recipient subconsciously or sometimes consciously interprets our outward appearance determines how we are perceived as workers, clients, bosses, etc.

Many researchers have begun to delve into the obscure world of physical attractiveness in correlation to societal benefits. Beauty may be in the eye of the Money_Eyesbeholder; however, certain characteristics stand out as key players in “Darwinizing” the workplace, some of which include weight, youthfulness, and overall perceived attractiveness.

Deemed the Physical Attractiveness Phenomenon, the allocation of perceived characteristics to an individual based on how they look is something that happens every day. Dr. Gordon L. Patzer, explains that appearance acts as an informational cue (via nonverbal communication). As the nonverbal cues are interpreted by our bosses, coworkers, etc, information is inferred and assumptions, expectations, and/or attitudes are triggered – resulting in effects that are more positive for individuals with a higher physical attractiveness.

According to a Work & Power Survey conducted by Elle/MSNBC.com, bosses who were perceived as attractive were found to be more competent, collaborative, and better delegators. “Perception is key,” explains Ken Siegel in this Forbes.com article. Favorable qualities are assigned to individuals we find attractive and unfavorable qualities to those who we find unattractive.

How you are perceived in the workplace is entirely up to you. According to Sandy Dumont of Image Architect, “You never have the advantage when dressed casually. You look like you’re careless or have careless attitude.” Another suggestion to improving your in-office image is taking care of your hair, skin, nails and teeth.

Here are some interesting stats as they relate to perceived attractiveness and professional advancement:

  • A study by Cornell University revealed that white women who gained up to 64 pounds experienced wage decreases up to 9 percent
  • U.S. Bureau of Labor Statistics noted that obese individuals can experience wage losses up to 12 percent. While individuals who were deemed “attractive” made up to 10 percent more annually
  • A study by the American Society of Plastic Surgeons found that 73 percent of females felt youth (or looking youthful) significantly affected them getting a job, being promoted, or keeping a client

Do you think perceived “attractiveness” can affect the dynamics of a relationship between a PR professional and their client? Are you more or less likely to sign a contract with an “attractive” sales rep? In your personal experience, have you observed the effects of the Physical Attractiveness Phenomenon?

*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now work as the supervisor of BurrellesLuce Express client services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce

  • Share/Bookmark