Posts Tagged ‘Pepsi’


Celebrity Branding: Accountability and Influence

Tuesday, April 3rd, 2012

Ruth Mesfun*

Virtual%20SeatI won the lottery! Okay, so, not the Mega Millions (apparently my luck did not transcend to that one). However, I did win tickets to Oprah’s Lifeclass the Tour for last night, April 2, at Radio City Music Hall. I picked up the tickets over the weekend and even though they were reserved, there was still a line circling the block. While waiting, I noticed no one complained about having to stand in line, in the rain, as if it was expected since we were Oprah’s “students.” After picking up my tickets, I hurriedly skimmed through the seating chart to see where my father and I were to be seated.

Orchestra seats I thought and I walked out with the biggest smile on my face.

While clutching the tickets I thought about the possibilities. How Oprah and Tony Robbins would share their secrets to an enlighten self and make all my problems disappear. My mind started to wander as if having tickets to their show was the Willy Wonka golden ticket to true happiness.

Then, I abruptly stopped and thought, Oprah is just a person she cannot solve my problems— that is my job.  

I also realized, in that moment, the true power of branding.

When I first studied branding in college my initial assumption was that branding was only for products or companies like Pepsi or Starbucks. Then it permeated to celebrity brands, such as Oprah and Tony Robbins. Now, with the advent of social and digital media, personal branding can be added to the mix. Branding people, particularly celebrity spokes people and their brands, opens a Pandora box which often hinders our ability to think objectively.

Instead of stepping back and having an objective perspective, if someone has a recognizable brand, we immediately join their cause without any initial thought of the situation, or at least not until afterwards. We are continuously in “sleep-mode” allowing branding to shift our thoughts and, as a result, our actions.

Celebrity branding also extends to the media and its ability to influence our response to the day’s news. (The recent Spike Lee social media gaffe comes to mind.) Often we trust and believe what is posted and reshare without double checking the facts.

So, while branding certainly has its place, as individuals – whether personally or professionally – we need to take responsibility for how our actions are influenced by branding and how we influence the actions of others via our own branding.

It is great to have an “AHA” moment just getting the tickets. Whatever else I learned during the Lifeclass, I promise to share in the coming days and weeks. 

***

 Bio: Before joining the BurrellesLuce team in 2011, as social media specialist, Ruth worked as a marketing assistant in a kitchen design firm and, later interned with Turner Public Relations. She holds a BA in Economics with a minor degree in International Relations from Rowan University. In addition to economics, education, and finance – Ruth is passionate about understanding the business implications of social media, including how it can be used to increase ROI, find and maintain a career, and create a business. Connect with her on Twitter: @RuthMesfun LinkedIn: Ruth Mesfun Facebook: BurrellesLuce

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PRSA Counselors Academy: Integrating the Brand Experience

Wednesday, May 25th, 2011

Colleen Flood*

Recently I had the pleasure of attending the PRSA Counselors Academy of which BurrellesLuce was a sponsor and Johna Burke, SVP-marketing, was one of the speakers. Over the course of several days, I got to listen and learn from some really great speakers. Periodically, I will be sharing insights from the event, here, on Fresh Ideas.

One breakout session, lead by Jim Joseph, president, Lippe Taylor Brand Communications, focused on Integrating the Brand Experience.  Jim started by asking attendees to name the one brand they could not live without.  It was interesting to hear the different brands mentioned as adding value to our lives.  Some of the brands were: Huggies, BMW, Weight Watchers, iPhone and Nordstrom. 

The discussion continued with the idea that most PR professionals don’t see themselves as marketers. However, both marketing and public relations have responsibilities that directly tie back to branding and the business. In order for branding to be successful both must work together as a team.

Flickr Image: captcreate

Flickr Image: captcreate

As marketing and communications professionals we need to create personal experiences that individuals can associate with our brands. We must identify and create needs while fulfilling on those brand promises. But with more consumers consciously choosing to include brands in their everyday life, this is sometimes easier said than done. Marketing and PR professionals need to understand the thought process that consumers put into their purchases, work as a team, and update their strategies and tactics accordingly. For many, this comes down to creating conversations and truly listening to what consumers want and need.

Some takeaways: (more…)

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Social Media and Traditional Media Working Together

Monday, October 25th, 2010
Flickr Image:

Flickr Image: lumaxart

Social media and traditional media coverage can work together to give you great media coverage and business results. At the Powering Progress: 2010 PRSA International Conference in Washington, DC last week, Michael McDougall, Bausch & Lomb, Catherine Dunkin, The Standing Partnership and Nicole Ravlin, PMG Relations, presented case studies and personal experiences backing this statement.

Example 1: The lively interactive hour included several examples and ideas for gaining coverage for clients. A recent well-known example is the Old Spice campaign, where Isaiah Mustafa, Old Spice pitchman, answers Twitter and Facebook questions via videos. The videos were timely and funny, and lead to huge amounts of mainstream media coverage.

Example 2: Many people were shocked last year, when Pepsi announced they would not advertise during the Super Bowl. Instead, they agreed to donate the money to charities, and the public could nominate and vote on where the money should go.  The Pepsi Refresh Project garnered Pepsi massive coverage via social media buzz, which lead to mainstream media coverage.

Example 3: Vermont maple syrup and bacon seller Dakin Farm has been able to trace the ROI to their social media posts. They started with a blog and then moved to video. Recorded with a Flip camera, the videos on their YouTube channel and their blog have significantly increased bacon sales. Ravlin suggested using these kinds of videos to show the broadcast media producers the camera-readiness of your spokesperson.

Example 4: As I’ve discussed previously on the BurrellesLuce Fresh Ideas blog, incorporating geo-location social media into a campaign is new and a struggle for some organizations. But Boloco, a regional burrito restaurant chain, successfully used Foursquare to drive business and gain print and broadcast coverage. Each location’s “mayor” was given a VIP card good for prizes. If a new mayorship is awarded, Boloco invited both the incoming and outgoing mayors to lunch for handing over the VIP card. The promotion drew the attention of local newspapers and TV stations, which lead to increased traffic and sales.

Boloco’s CEO John Pepper blogs tweets for the company and responds personally to customers on Twitter. PMG Relations often refers reporters to his blog to get an idea of his personality and philosophy. The panelists commented on the importance of getting executive buy-in for any successful social media campaign.

How are you using social media to help you drive coverage in mainstream media? Do you have any suggestions or tips?

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Did Pepsi Make The Right Choice In Skipping “The Big Game” For A Social Media Campaign?

Wednesday, February 10th, 2010

The largest television audience ever watched Sunday’s Super Bowl as the New Orleans Saints defeated the Indianapolis Colts 31-17 according to Nielsen Co. The Saints weren’t the only ones who defied the odds by winning their first ever Super Bowl; CBS had no problem selling out their Super Bowl Ad inventory at a time when network ad spending has been in decline (down 13.9 percent the first nine months of 2009).

The Super Bowl telecast is considered the top advertising opportunity of the year, fetching as much as $3 million for a 30 second spot. So why would Pepsi’s executive team elect to forego advertising during the big game for the first time in 23 years, launching a social media ad campaign instead? Pepsi recently launched their “Pepsi Refresh” campaign where consumers are encouraged to submit and vote on ideas throughout the year that will have a positive impact on their communities, and have pledged to fund these ideas through grants from $5000 – $250,000. They’ve opted to use Facebook, Twitter and other social media sites to encourage consumers to participate and cast their votes.Superbowl

“This is such a fundamental change from anything we’ve done in the past,” says Lauren Hobart, chief marketing officer for Pepsi Cola North American Beverages. “We explored different launch plans, and the Super Bowl just wasn’t the right venue, because we’re really trying to spark a full year movement from the ground up. The plan is to have much more two-way dialogue with our customers.” Pepsi however will run television ads for the “Refresh” campaign and also made it clear they are not abandoning future Super Bowl advertising.

“This is exactly where Pepsi needs to be,” says Sophie Ann Terrisse, founder and CEO of STC Associates, a brand-consulting firm. “These days, brands need to become a movement instead of just relying on good reviews for their Super Bowl commercials.”

There is no doubt media and marketing has changed dramatically over the last two or three years. We at BurrellesLuce recognize this shift in marketing mediums and recently launched a dedicated service to monitor and measure social media activity.

But despite an increasingly fragmented media world, the rise of viral marketing through social media, and the growing popularity of watching video online and on handheld devices, 106.5 million people sat in front of their TV’s for three hours on Sunday to watch the Super Bowl.

I’m sure Pepsi will generate quite a following for their “Refresh” campaign in the social media world and as they have already created quite a buzz by actually not having a 2010 Super Bowl ad. But it still must be difficult for the executives at Pepsi to hear the words “Super Bowl 2010, the most watched TV program ever.”

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Is Ashton Doing It Right, or Just Leading Us Astray?

Friday, December 11th, 2009

Katalyst HQ

by Crystal DeGoede*

Most of us can agree that the way people and businesses communicate has changed significantly over the past year. How is your company or organization establishing web credibility? In the December 2009 issue of Fast Company Magazine @ fastcompany the cover story is on Ashton Kutcher (@aplusk) becoming a “new” media mogul.

Katalyst Media, Ashton’s production company, has produced a web-series just for Facebook called Katalyst HQ, which shows the daily life of employees at Katalyst. Their goal: to entertain the target audience of the brands they promote, in an effort to go where the audience is already and message there (i.e., Facebook and Twitter).  Since Ashton has more than 3 million Facebook fans and Twitter followers, brands such as Nestle, Pepsi and Kellogg’s, are jumping onboard, in hopes of obtaining a similar following.

Does that mean the days of traditional advertising with a banner ad on your industry’s leading pub over? Netscape founder Marc Andreessen seems to think so, “Banner ads aren’t going to cut it,” he says. “And media companies have not been creative or aggressive about making products designed for engagement marketing. Now that’s changing, giving brand advertisers a new way and reason to buy.”

Kutcher wants his company to be the new go-to source for brands looking to engage in “influencer marketing,” which is when you focus on specific individuals and their influence over potential buyers rather than the whole target market and direct your marketing initiatives around these influencers. Garrett Schmidt, who leads the experience design and client-strategy practice for digital marketing firm Razorfish, agrees. “People are discovering that experience matters more than traditional advertising now,” he notes.

When you aren’t a celebrity like Ashton Kutcher or don’t have over 3 million fans/followers on Facebook and Twitter, how do you leverage social media and acquire brand fans in order to gain “web cred”?  As a PR, communications or marketing professional, do you have a 2010 plan for creating engagement marketing campaigns for your brand?

Please share your thoughts with the readers of BurrellesLuce Fresh Ideas.

*Bio: After graduating from East Carolina University with a Marketing degree in 2005, Crystal DeGoede moved to New Jersey. In her four years as a member of the BurrellesLuce marketing team and through her interaction with peers and clients she has learned what is important or what it takes to develop a career when you are just starting out. She is passionate about continuing to learn about the industry in which we serve and about her career path. By engaging readers on Fresh Ideas Crystal hopes to further develop her social media skills and inspire other “millennials” who are just out of college and/or working in the field of marketing and public relations. Twitter: @cldegoede LinkedIn: Crystal DeGoede Facebook: BurrellesLuce

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