Posts Tagged ‘Oprah’


Don’t Let a Bad Interviewer Spoil the Interview

Friday, January 28th, 2011
Image Source: cnnpressroom.blogs.cnn.com

Image Source: cnnpressroom.blogs.cnn.com

First, I want to say I LOVE Piers Morgan on America’s Got Talent and Twitter. His whole “persona” comes across perfectly as a judge and in 140-characters. When I heard he was Larry King’s replacement I harkened back to his appearance on Celebrity Apprentice and thought he would do a great job “handling” the celebrities and wouldn’t be too intimidated to ask the tough questions. I was wrong. Piers doesn’t lack chutzpah, he appears to simply be too narcissistic and has more interest in what he has to say rather than his interviewee.

Piers is a trained reporter and editor. He has the pedigree to replace Larry King; unfortunately he’s just not a good interviewer. Instead of focusing on the interviewee, you can see him anticipating a hole in the conversation so he can make his next comment. Seeing him in action reminded me that the interview can only be as good as the preparation of your interviewee.

Basic Media Interview Tips:

Practice: Successful message development and delivery depends on preparation. Think through how you will respond to tough or hostile questions by developing and practicing clear, honest and appropriate answers.

Conclusions: Prepare and present your conclusion throughout the interview. Just as you wouldn’t bury the lead you can’t “hope” the interviewer will ask you the perfect question.

Avoid Jargon: Instead of using industry jargon speak in simple lay terms.

Key messages: Prepare, understand and practice key messages. Return to key messages as often as possible – Think Bill Clinton not Gary Condit.

Deal with difficult questions: Some questions can’t be given a straight answer, but to avoid the question looks bad too. Bridging and Blocking are very effective assets.

Bridging: Maintain control of the interview with the use of these common bridging phrases -
“Before we leave the subject, let me add that…”
“And the one thing that is important to remember is…”
“While…is important, it is also important to remember…”
“It’s true that…but it is also true that…”

Blocking: Never say “no comment” – it’s an obvious don’t. Instead, simple blocking allows you to focus the conversation. Common blocking phrases:
“I think what you’re really asking is…”
“That’s an interesting question, and to put it in perspective…”
“I don’t have precise details, but what I do know is…”

Never Repeat Negative Questions: Always frame your answer in the positive. Think about sound bites.

Stick to your message: Simple is better. Avoid the expert trap of over-answering. Work on test questions and learn when to stop talking.

Remove distractions: Technology is wonderful, but even the most seasoned interviewee can’t fight the Pavlovian response of the flashing red light or the subtle vibration that a message has arrived to their mobile device.

Relax: Be calm, confident and conversational.

In fairness to Piers, his first guests, Oprah Winfrey and Howard Stern, are arguably two of the best interviewers in the industry. They ask questions, some tough and some embarrassing, and get out of the way so people can answer. They have an inherent ability to relate and create a bond with the interviewee. Really great interviewers are few and far between which makes interview preparation an imperative skill for PR pros.

These tips are the basics. The best “tool” in your public relations toolkit is a video camera. Video magnifies the strengths and weaknesses of your interview skills and allows you to fast-track growth and improvement. Do you have any tips and tricks you use for media training?

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Part 2: Licensing – Monetizing Content in a 30-Second World

Wednesday, January 26th, 2011

In my previous post published earlier this week, I suggested that content providers just come up with a way to charge for the use of the article when somebody reads the whole article instead of the hextract (header/extract)… do this regardless of whether that somebody is the first reader of the article or the recipient of it being passed along in an email. Make the charge a passive transaction and at a price the consumer considers fair. So the question on the table is why this hasn’t been done?

Pondering this question, two phrases immediately come to mind: “The Inventor’s Dilemma” (aPart 2: Licensing and Monetizing Content in a 30-second World great book by Clayton Christensen, 1997), and “like turning an aircraft carrier around.” The legacy environment is blinding. At the heart, though, I believe, is the much bantered-about idea of “engaging the consumer.” This is the “buzz” used by the folks attempting to do the engaging. The consumer is evidently not getting the message that they are being engaged; at least not by The Media companies’ definition, which is about adopting and paying according to its rules of engagement.

I was at a conference last fall with a significant number of aspiring media titans in attendance. The panels focused on devices, technology, and the creation of apps to support their existing revenue models. My takeaway was the tremendous amount of energy going into convincing the consumer of what their, the consumers’, needs are instead of discovering and meeting those needs that already exist.

This contrast became more apparent with the remarks of each and every one of the CEO keynotes: Jason Kilar, Hulu; William Lynch, Barnes and Noble; and Oprah Winfrey, OWN. They all shouted about the key to success being the result of a dialog with the customer, listening to them, and giving them what they wanted. The panelist’s focus was certainly not the result of these folks being from a culture that celebrates entrepreneurial thinking. The legacy rules discourage divisional collaboration and non-linear approaches. You don’t get your own castle without being able to protect the moat. Problem is that the market in which these rules worked moved and it didn’t happen in the dead of night.

The old marketplace based on scarcity of information has left the building and with it the providers’ absolute control of access.

So what to do . . . ?

After having given this way too much thought, I would suggest an industry strategic planning meeting be convened with a very select group of players. I would gather together Hearst’s Frank Bennack, Advance’s Donald or Stephen Newhouse, Google’s Eric Schmidt, Barnes and Noble’s William Lynch, and Clay Shirky, who consults, teaches, and writes on the social economic effects of Internet technologies. I would also include Ken Doctor, a leading news industry analyst, as the scribe. The group should be sequestered for a week and then every six months reconvene to make adjustments. With all the exclusive consortiums in play targeting “low hanging fruit,” this is one consortium that could actually move the needle, and create enough disruptive engagement to get all those “mortgages” paid for a long, long time.

My guess is that, in the end, a process of marking, tracking, and monetizing will emerge. The only absolute is that time is of the essence in the 30-second world or information.

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Media Outlets Leverage Mobile Apps

Monday, November 29th, 2010

by Carol Holden*

Surpurised young woman holding a mobile and shopping bagsFor me, it’s official – the world has gone totally mobile. The other night a commercial, on a kids’ cable channel my daughter watches, featured a Grandmother giving her little grandson (he looked about six to me) a tablet-reader for Christmas. I’ve been forewarned and won’t be shocked if my eight year old asks for one.

No wonder the rush continues for traditional media to expand to mobile devices, with some innovative apps already rolled out and others on the way:

  • The Economist just launched an enhanced version of its publication for the iPad and iPhone. Readers can tweak the layout and graphs so they can receive all the robust content of the magazine, but in a format that makes sense for a small screen. “You’re trying to recreate your print magazine but redesign it to make the most of the medium,” said Oscar Grut, managing director of digital editions for The Economist.
  • Oprah’s O, The Oprah Magazine has just released its iPad app to much fanfare. As described in the Marketwire release, “’I love the written word, and I love the iPad — to me, it’s another way to experience the intimacy of this magazine and its part of the future of the business,’ said Oprah Winfrey. ‘It’s a new way to connect with our readers, who are on a path of becoming their best selves.’”
  • New Corps’ Rupert Murdoch and Apple’s Steve Jobs recently announced they would be teaming up to create a new iNewspaper. “The collaboration, which has been secretly under development in New York for several months, promises to be the world’s first ‘newspaper’ designed exclusively for new tablet-style computers such as Apple’s iPad, with a launch planned for early next year,” writes Edward Helmore in this Guardian UK article. “According to reports, there will be no ‘print edition’ or ‘web edition.’”

In fact, there are already enough publications with apps (over 700) available to audiences and readers on the iPad that strategic research company McPheters and Company was able to put together a ten best list. “McPheters ranked the print-to-iPad products based on design, functionality and use of rich content.” The list presents an interesting mix of both newspapers and magazines covering the gamut of lifestyle, culture, politics, news, sports, food, fashion, etc. The number one spot went to The New Yorker app, with apps for newspaper circulation heavy-weights USA Today and The Wall Street Journal making the list at number eight and ten respectively. Fashion entrant Net-A-Porter made the list at number five.

Mobile applications are becoming such an integral part of the media landscape that other industry organizations are taking notice. The American Society of Magazine Editors announced that among the changes to the National Magazine Awards 2011, they will include a new award for mobile editions.

In this age of PR 3.0, how are you using mobile apps to connect with your audiences? If you use a mobile device to read newspapers and magazines, what outlets would top your list of best media apps? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

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Bio: I’ve been in the media business all of my adult life, first in newspapers before going full circle and joining BurrellesLuce, where I now direct the Media Measurement department. I’ve always enjoyed meeting and especially listening to the needs of our customers and others in the public relations and communications fields; I welcome sharing ideas through the Fresh Ideas blog. One of my professional passions is providing the type of service to a client that makes them respond, “atta girl” – inspiring our entire team to keep striving to be the best. Although I have been lucky enough to travel through much of Asia and most major U.S. cities for business or pleasure, my free time is now spent with my daughter, visiting family/friends, and of course the Jersey shore. Twitter: @domeasurement LinkedIn: Carol Holden Facebook: BurrellesLuce

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New York Women in Communications Matrix Awards

Wednesday, April 21st, 2010

by Lauren Shapiro*

What do Tina Fey, Gayle King, Doris Kearns Goodwin, Sheryl Crow, Susan Chira, Ina Garten, Anne Keating and Marissa Mayer have in common? They all proved, at the 40th annual New York Women in Communications Matrix Awards, that it’s not just a “boys club” anymore! From the television industry to the White House, the Matrix Awards celebrated women who have made a difference in the communications industry.

As Doris Kearns Goodwin pointed out, she was only one of two female White House Mariska Hargitay, Law and Order: SVU, with Lauren Shapiro of BurrellesLuce Client Services at the 2010 New York Women in Communications Matrix Awardsinterns for Linden B. Johnson out of a total of fifteen, while Tina Fey entered comedy at a time when funny women were the minority among men. Now, we celebrate women who dared to dream big, work hard, start a family and never let anything or anyone stand in their way.

The Matrix Awards was held at the Waldorf Astoria in the infamous ballroom that once witnessed many a New Year’s Eve before Times Square became the place to be. The room was sold out and roared with laughter as Oprah joked with Gayle King about how they settle editorial disputes at O Magazine: “Do you see a G on the cover, Gayle?” And you could hear a pin drop as Doris Kearns Goodwin talked of her time assisting Lynden B. Johnson with his memoirs in his final years and Ina Garten inspired everyone to do what they love when she shared her husband’s advice before writing the Barefoot Contessa cookbooks: “If you love what you do, you’ll be great at it.” 

While the honorees and their presenters (including Jill Abramson, Mariska Hargitay, Seth Meyers, Anna Quindlen, Lesley Stahl, Katie Couric, Oprah Winfrey and Maria Bartiromo) told fascinating and inspiring stories about their time in their respected industries, a common theme became clear – Many of these women were scrutinized for raising a family and continuing to be successful in their career.

It is a double standard that still exists, even in 2010, that a woman who works and raises a family is more likely to be asked “How do you do it all?” than a man who has the same responsibilities. Tina Fey noted that she was posed this question many times at a press junket with Steve Carell (who also works and raises a family). She continued to explain that Steve was never asked that question, which seemed to have a scrutinizing undertone almost insinuating “You’re really screwing this up, aren’t you?” But what the Matrix Awards and the New York Women in Communications organization proves is that you (man or woman) can be successful both professionally and personally.

Did you attend the New York Women in Communications Matrix Awards? What stood out to you about the event? Please share your thoughts with me and the other readers of BurrellesLuce Fresh Ideas.

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*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now work as the supervisor of BurrellesLuce Express client services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce

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Life After Oprah

Thursday, January 14th, 2010

Abbey Franke is an Account Executive at Scott Circle Communications. She focuses on new media strategies and online communications and comes to public relations with a background in live television production. You can follow her on Twitter: @scottcircle LinkedIn: abbeyfranke or Facebook: Scott Circle.

Image: AdWeek

Image: AdWeek

As Oprah tearfully announced that her upcoming 25th season would be her last, a flurry of tweets began flying before the credits even started rolling. The question on everyone’s lips (or tweets): “Who would be next?” Oprah, a towering icon of television talk, leaves behind a unique brand and some sizeable shoes to fill. As the voice that launched a thousand small businesses, authors, celebrities and lately, politicians, she has harnessed the power of her daytime audience in a way that no competitor has. Where other shows are more specialized, the Big “O” packs a punch in terms of variety, serving up everything from celebrity interviews to self-help, confessionals to contests, all with a side of fashion and fanfare. This broad base has made Oprah into a holy grail of public relations, the golden ring for communications professionals and clients to strive for.

So, who is next? Where will we turn when we have a new book to promote? An expert on multiple personality disorders to pitch? Or a golf pro ensnared in a PR-tsunami with a big apology to make? Already names are being tossed around.

Funny girl, Ellen DeGeneres seems to be the natural heir to Oprah’s talk queen crown. Her appeal is broad, although she only commands less than half of Oprah’s estimated seven million viewers. This fall has seen the two together on the cover of O, The Oprah Magazine and appearing on each other’s shows, leading many to believe that Ellen’s succession could be a natural one. Still, it’s hard to imagine her hi-jinks and dancing paired with a tell-all from Whitney Houston, much less Sarah Palin, both of whom appeared on Oprah this fall.

Rumors also suggest a Katie Couric daytime program following the end of Couric’s contract with CBS in 2011, but Couric’s image, as a sophisticated girlfriend, does not have quite the same warm, likeability of Oprah’s mentoring presence. Other names like Tyra Banks, Whoopi Goldberg, Paula Abdul and even Sarah Palin are floating around as potential daytime divas. Morning shows like Good Morning America and the Today Show offer a similar variety to Oprah’s programming, but still cannot match her numbers. And then, of course, there are the prime time and late night outlets. Leno, Letterman, and Conan remain strongholds for celebrities while Colbert and Stewart offer politicos, authors, economists and other thought leaders.

Perhaps Oprah leaves behind her a void that no one show can fill. Fans of her self-help segments may gravitate towards spin-offs Dr. Phil and Dr. Oz. Viewers interested in celebrity will stick with Ellen or Tyra. Lifestyle audiences could turn to Martha Stewart, the Oprah-launched, Rachel Ray or a rumored new program for Oprah regular, home improvement/design guru Nate Berkus.

So where does this leave PR professionals? The end of Oprah could be just another step towards the increasing hyper-fragmentation of the media as niche outlets multiply on and offline. The result: continued need for greater targeting efforts, heightened listening, and connecting with audiences where they are by PR. Does this require more work than one big push for the golden Oprah standard? Probably, but the outlets for exposure expand drastically as do the opportunities for meaningful interaction. Building buzz from the bottom up is daunting and without the ultimate “stamp of approval,” individual influencers need to be discovered at every level of communications. They might look a little different than Oprah and come in the form of mommy-bloggers or local anchors, but perhaps their reach will be even more personal and their audience even more engaged.

Between now and the end of Oprah’s reign supreme, there will be undoubtedly hundreds of potential candidates to take her place. Of course, there’s still one candidate that might be the best replacement for Oprah, and that’s Oprah herself. Although the full details of her next venture have yet to be released, or even developed, what’s brewing is a network that uses Oprah’s successful show as a jumping off point, promising dozens of new programs to pitch. So, as we enter into the end of an era, how will you be tailoring your PR efforts? Who will be your big get?

Please share your thoughts with myself and the readers of BurrellesLuce Fresh Ideas.

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