Posts Tagged ‘old media’


News Organizations Sometimes Bend the Rules of Engagement to Keep Up with Today’s Frenetic Pace of News Cycles.

Wednesday, July 21st, 2010

The 24 hour news cycle is nothing new. It started in 1980 with the launch of CNN, the very first 24 hour news channel. Prior to cable news we relied on the newspaper, radio, or the evening news broadcast to find out what was happening in the world. And if a big story broke during the day or after the news broadcast chances were we would be informed by having our favorite TV show interrupted with a special report from the affiliate’s newsroom.

Over the last few years, however, the rate at which we receive the news has been accelerating and, believe it or not, promises to become even more immediate. Some news organizations are applying extreme and sometimes controversial business practices to keep up with this increasing pace and to survive in the highly competitive online news space.

With more pressure to deliver content to their followers, organizations like Politico and Gawker are helping to ratchet up the intensity to an even higher level when it comes to reporting the news. Pre-dawn start times at agencies tortoise_Hare1along with bonuses tied to the number of pageviews a reporter’s story garners are adding to the sense of urgency in which a story is posted online. Tracking how many people view articles online is becoming a higher priority not only at new media, but old media as well – creating an environment to see who can post the most exclusive stories the fastest.

As a result, when a major national story is in the midst of breaking news, the rules of engagement sometimes become a bit blurred, with more outlets favoring “cut and paste reporting” over actual journalism. Last month Rolling Stone magazine was about to post the General McChrystal story in which he and his aids were critical of the White House – first sending an advanced copy of the story to the Associated Press (customary for magazines trying to promote a story) with some restrictions. But before Rolling Stone had a chance to publish the story on their website, on their scheduled date, two major websites (Politico and Times.com) decided to post a PDF of the entire story to their respective sites.  

Although it was seen by some as a breach of copyright and professional best practices, both companies explained that they posted the story as it was unfolding. Since Rolling Stone didn’t immediately post the article itself they decided to move forward on their own.  Eric Bates, executive editor of Rolling Stone, didn’t see it that way. Voicing his concern not only from his magazine’s perspective but from an industry perspective, he called it a “transitional moment,” adding, “What these two media organizations did was off the charts. They took something that was in pre-published form, sent to other media organizations with specific restrictions, and just put it up.”

However, the exhausting pace of online news isn’t just taking its toll on the media organizations themselves. It is also coming at a price to the individuals supplying the content. The longer hours and added pressure to constantly come up with exclusive stories has contributed to an increased turnover of staff at online news organizations with more journalists facing burnout at a younger age. A dozen reporters recently left Politico in the first half of this year and it’s very common for an editor to leave Gawker after just one year.

While some may debate the future of the media, one thing is certain: The online media race is on.  I’m just not sure if slow and steady wins this one.

Do you think that the media and their audiences, are biting off more news than they can chew?  As a public relations professional, what do you think about news organizations bending the rules of engagement to keep up with today’s frenetic pace of news and how does this impact the way you conduct media relations? If you’re a journalist or blogger, how are you handling the added pressure of constantly having to deliver? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

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How Much Has Changed?

Monday, November 9th, 2009

“So much has changed, and we are at a turning point,” said Arianna Huffington, keynoting the opening session for the Public Relations Society of America’s (PRSA) International Conference. (I’m one of several BurrellesLuce representatives attending the conference this week.) She went on to say that, “Old media can be consumed on the couch and new media is like a galloping horse.” Another way to put it is that new media is ADD and old media is OCD.

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Flickr Image: kevindooley

Not surprisingly, Huffington touted citizen journalism, which she believes can help make journalism better. In fact, The Huffington Post had a citizen journalism project during the election, which broke some big stories. Currently, they are asking citizen journalists to tell the stories about the economic crisis.

Some other takeaways from her keynote:

We need to look for the drama. Huffington gave the example of a story she recently wrote with the headline, “Biden Should Resign.” Had she headlined it, “The U.S. Should Pull-out of Afghanistan,” which is what the story was really about, very few people would have read it. The drama gave the story legs, and allowed her to tout it on talk shows. She also suggested using drama in communications to do good and gain support for worthy causes.

She wrapped her presentation encouraging everyone to listen. When we are not talking, we can hear what others have to say and gain knowledge from others.

What are you doing to encourage listening in your organization?

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Digital Lemonade

Monday, March 2nd, 2009

Outing someone nowadays has an entirely different meaning than it did 10 years ago. Today, “outing” someone refers to revealing their true identity online.lemons.jpg Golly Homer, you mean people would have to actually be held accountable for what they say under their digital alias? This leads one to believe we have collectively arrived at a place that says it was once okay to be irresponsible. Hold that thought for just a moment …

The convergence of new digital modes  and economic amorality, combined with some good old-fashioned denial puts the media in a challenging situation. To cite a close-to-home example, the old-line media lost track of their advertisers’ need to connect with audiences and did nothing to stay connected to the last two or three generations who are linked to the world by digital tethers. Hence the old media groups are in a spiral trying to deliver the younger audiences to their advertisers who are no longer interested in +55 year olds.

With the financial markets being closed for the present – the economic amorality part, denies all businesses in crisis (media included) a life vest. Of course, they could have crossed the stream before they needed the life vest, but that is the denial part.

Just like with the “outed” it all comes back to lemonade or, to use another word, responsibility. So I ask, “Who are you responsible to?” Note, I did not ask, “Who are you responsible for?”

I am going to go out on a limb and say that a big part of our current problems are the result of this very semantic confusion. I have recently accepted the responsibility for the technical effort here at BurrellesLuce and in so doing my ultimate responsibility is to insure that our technology meets the needs of our customers and exceeds their expectations. The reality is that it is the IT team that is actually meeting the need, not me. IT’s customers are the sales department, the production department, and the finance department. What IT is responsible for is how it meets its responsibility to them.

What about the company’s customers you ask? In respecting the ability of the sales, production, marketing, and finance management to be responsible to their customers, the IT team can focus on IT’s customers. Meeting the needs of my customer requires having a belief that this will lead to my needs being met.

This is no small task for the “outed” generation. It is about an orientation to “you” from “me,” to “I respect your ability” from “I am better,” from lemons to lemonade.

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