Posts Tagged ‘media’


Discovery – Using Social Media to Drive Social TV Experiences

Friday, March 2nd, 2012

Today’s TV now needs to be “social TV,” where the online experience allows viewers to share their experiences with other viewers and the world. Fans no longer have to wait to discuss the latest episode at the water cooler the next day; they are doing it in real-time and all the time.  

Discovery Communications’ main social media strategy is engagement says Gayle Weiswasser, vice president, social media communications, during an American Marketing Association’s Washington, DC (AMADC) chapter program in January. Additionally, Discovery looks to build community, drive fans to tune-in, increase website page-views, and gather insights.

Most social media strategies contain the big three platforms, Facebook, Twitter and LinkedIn, but not all platforms are right for every organization. For Discovery, YouTube and GetGlue are also essential platforms. It even started a Pinterest page for TLC because TLC shows are very visual and tend to attract a lot of female fans. As quoted from this Desert News article, “If you’re an American and you know about Pinterest, chances are you’re either female or someone who heard about Pinterest from a female – because no fewer than 83 percent of Americans using Pinterest are female.”   

(For tips on adding Pinterest to your integrative communications efforts, check out this BurrellesLuce newsletter: Understanding Pinterest and Your Audience and my BurrellesLuce colleague Tressa Robbins recent post about Pinterest and how companies and the media are using the site.)

Tips for Creating Social Experiences to Enhance TV Fan Bases

  1. Give fans exclusive content. This is a great way to drive engagement, Weiswasser says. Discovery offers additional scenes and other insights as rewards for comments and sharing. The content is usually only available for a limited time and is not available during the broadcast time for the show it promotes.
  2. Use multiple platforms to interact with your audiences. Weiswasser suggested making “co-viewing” apps available on multiple platforms to promote a linear TV experience for user who following the conversation on a number of different social networks.
  3. Think before you post. Weiswasser tells her team to ask, “If I were a viewer/fan, would I really like this post?” If the post is mediocre, she says it’s best not to post.
  4. Be aware of trends and hot topics. A great way to gain some momentum for your organization is to embrace the culture at the moment.  Animal Planet, for its show “Hillbilly Handfishin’” tweeted, “@OldSpice & @FabioOldSpices – Are Either of You Brave Enough to Try Noodlin’? We Triple Dog Dare You!” Both of Old Spice’s spokespeople, Isaiah Masufa and Fabio took the dare for a couple of fun April Fool’s Day jokes on YouTube.
  5. Increase outreach success by having (celebrity) spokespeople interact with your communities. When Clinton Kelly of “What Not to Wear” took over the show’s Facebook page, they had the most activity in eight years.

Some other great takeaways from Weiswasser:

  • Give the social media team authority to make real decisions.
  • Listen and talk to fans.
  • Build on the engagement you’ve made.
  • Accept that not all audiences are alike.

What lessons have you learned from your social media fans? How do you encourage more engagement? Which new social networks are you adding to the mix?

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Hollow-Point Bullets Prompt Solid Online Response Tips

Monday, February 13th, 2012

By now most of you have seen the “Dad uses Facebook to teach daughter a lesson” video where a frustrated father shoots his daughter’s laptop with hollow-point bullets. Yeehaw! But have you all seen his response to the media requests? There are several interesting things about this response. First it prompts my apologies to the IT world as a whole — contrary to popular belief, some of you DO understand media relations as demonstrated by the father’s response to the media. Most importantly, he provides transparent and clear, written communication.

How does this domestic squabble translate to business? Other than being a teenager’s “crisis” I don’t know that it does, but it does strike me to remind everyone the importance of responding to negative comments online.

Here are my top tips for dealing with negative comments online:

1.  Stay calm. Don’t let your adrenaline (fight or flight urge) get the best of you and cloud your judgment.

2. Respond publicly. Mirroring the original format is very powerful. Dominoe’ss Pizza is probably the best case study of this when they had their viral video crisis in 2009.

3. Be courteous*. Offer acknowledgement or an apology, whichever is most appropriate, with sincerity and gratitude for the opportunity to address the matter. *If you run into a troll refrain from calling them out until you have done your due diligence of their misdeed or erroneous feedback.

4. Provide resolution. In some cases this means a refund or some other compensation for the problem. In other cases this will mean “agreeing to disagree” on what is fair and what you can do based on the feedback.

5. Reflect.
         
a. Why did this person take their grievance public?
          b. Was this the only forum available to address the concern?
          c. What are the opportunities you have to improve your product or
          service to strengthen your relationship with all of your customers?
          d. Did you provide resolution to the issue?

6. Be thankful. REMEMBER: Negative can be positive. Your public response will demonstrate your commitment to your clientele. Also, when a customer is talking to you, even sometimes negatively, you are still communicating and can improve the situation.

 At BurrellesLuce public comments are primarily responded to by either our account managers or the marketing team. These are the people who are closest with our existing clients and who manage the external communication and social media interactions. This post by Mack Collier further reinforces the importance of public responses and provides additional resources of how companies have fared much better when they respond to negative feedback. This list is meant to be a primer and I welcome your feedback and additional tips for the Fresh Ideas readers.

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Social Media: Reflecting Room or Eye Opening Forum

Thursday, February 2nd, 2012

Kelly Mulholland*

networkingAn overwhelming amount of news has been about Facebook’s new Timeline, a feature which all users will be required to implement in the near future. (If you are unfamiliar with the Timeline layout, please check out my colleague Andrea Corbo’s blog post for a detailed explanation of this new debatable feature.) Other headlines have focused on Facebook’s Rise From Start-Up to Establishment and its latest IPO.  

Personally, I’m much more interested in Facebook’s recent study on how the social giant has changed the way we gather and transfer information.

In a 2011 study conducted by Facebook’s Eytan Bakshy — which I found when I subscribed to Mark Zuckerberg’s statuses via Facebook this past month — the  author debates whether or not social media acts as a reinforcement of our own ideas we share with “strong ties” (such as friends, family, coworkers, classmates) or  a tool that broadens your view of the world by taking in new opinions from “weak ties” (strangers or acquaintances) and asks us to Rethink Information Diversity in Networks. Bakshy’s study was inspired by a 1973 American Journal of Sociology study conducted by economic sociologist Mark Granovetter called, The Strength of Weak Ties. In Granovetter’s study, documented well before the Internet, stronger ties flock together sharing similar information while weaker ties aren’t as prominent and withhold eye-opening news.

Fast-forward to the age of social media … Interaction is often compared to that of a party-like setting in which you must interact and share information with people in a similar manner. Bakshy conducted his current study to measure to and/or from whom at this “party” we are more likely to share information. With the help of Facebook’s newsfeeds feature, the study measured how often a Facebook member would re-share their weak ties links versus their strong ties links. While it was found that strong ties’ links would be reposted more often, it was the weaker ties that were the ones who provided the most information. How? While the strong ties may have more interests in common and a stronger influence,  Facebook friends are more likely to have a majority of acquaintances invited to their metaphorical social media bash than close friends.

The majority of a person’s newsfeed will contain new information from more dissimilar members via new updates posted throughout the day. Now more than ever, “weak ties” are able to share information spread throughout a social group. Whereas before this segment would not have the capability to reach a broader audience without the assistance of a larger media outlet, but now thanks to social networks such as Facebook, Twitter, Linkedin, Google+ and any other social network site that has a newsfeed element these “weak ties” are spreading their influence. I can say that Bakshy’s theory explains why I read his article in the first place from Mark Zuckerberg, a “weak tie.”

 Do you believe we are more likely to spread information due to the quality of the connection or the quality of content? Have you found that you are more aware of opinions that differ from your own, now that use of social media outlets has increased as opposed to face to face interactions? Most importantly, did you read or share my article because of this theory?

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Bio: Before joining the BurrellesLuce team in 2011, Kelly interned at CondeNast’s Glamour magazine as an editorial intern to the senior style writer and was an editor of her college newspaper. She received a B.A. in Behavioral Science and Business, Society and Culture from Drew University with honors. After graduation, she worked as a sales associate at Nordstrom and took a month off to travel abroad throughout Europe. In Kelly’s free time, she enjoys traveling, fashion, reading, bringing awareness to Breast Cancer, running 5Ks, baking and social media. Twitter:@miss_mulholland Facebook: BurrellesLuce; LinkedIn: Kelly Mulholland

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2012 Social Media Trends from IABC DC Metro

Monday, January 30th, 2012

Even though we know digital and online media continues to change, IABC/DC Metro started 2012 with a chapter meeting tackling the latest Social Media Trends.

The panelists included:

Emerging Social Media Trends
Each panelist brought different industry point-of-view to the discussion. Radick took government. Horowitz gave the agency perspective, Steigman reviewed the small business view and Dunham brought insight from publishing and the media.

  1. Government Use: Radick dispelled the myth that the government is behind the curve, but he did see them stalling in advances for 2012 because it is an election year.
  2.  Internal Communications: Radick also thinks there will be more enterprise 2.0 or social media behind the firewall to internal audiences.
  3. Integrated Efforts: Both Radick and Horowitz confirmed they see more integration into all lines of communications.
  4. Influencers: They felt the days of the “social media guru” are dying fast. Horowitz said it’s time to look for persuaders or influencers who can help persuade others to your thinking or agenda.
  5. Small Business: Steigman sees social media platforms as a reliable ecosystem and wonders how they can be used to make it easier to reach customers. She suggested reading Phil Simon’s The Age of the Platform: How Amazon, Apple, Facebook, and Google Have Redefined Business. She also feels it will be key for business to understand search and the data around it.  
  6. Digital Skills: Dunham is amazed by the use of tablets for tweeting, video, etc. Because many of his colleagues are not digitally inclined, he relies on interns to provide new ideas for using social media to drive more readers to their media properties.  

Social Media Best Practices for 2012
As with all social media discussions, some great best practices come out. Radick reminded us, “Don’t concentrate on social media tools, but concentrate on the principles behind them.

“When asked how to best measure social media, Horwoitz said, “You need to measure based on business goals, don’t measure on tactics.”  

For more helpful social media best practices, you can read Steigman’s highlights of the session on her blog.

What social media trends do you see for 2012? Please share them with the BurrellesLuce Fresh Ideas readers.  

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Disappearing Act – Brands That May Not Be Around in 2012 – Part 2

Monday, January 16th, 2012

by Deborah Gilbert-Rogers*

Executive_Crystal_BallAt this time of year, perhaps more than any other, we PR and marketing professionals can all breathe a sigh of relief knowing that there are no shortages of bloggers and writers flexing their “intuitive” muscles to predict the trends and topics in store for the coming year.

Not too long ago I posted on Fresh Ideas about the 10 Brands That May Not Be Around in 2012 as revealed by 24/7 Wall Street, a firm offering insight analysis and commentary for U.S. and global equity investors.

Now CoreBrand, a branding and marketing research firm, is making some predictions of its own. According to an article on Business Insider, These Famous Brands Will Disappear in 2012, “two days before the Wall Street Journal  reported Kodak will fill for bankruptcy, James R. Gregory, CEO of branding and marketing research firm CoreBrand, predicted that Kodak would ‘disappear’ as a brand in 2012.”

The article is quick to address that “bankruptcy doesn’t mean the end of Kodak as a business. The company and its brands could be bought or restructured.”  Still we can’t ignore that many businesses within the tech industry are struggling to find relevancy in a rapidly changing digital landscape – even the ones who have consistently relied on their strong branding efforts to pull them into the new millennium.

The same can be said for companies in the automotive industry, which have struggled to balance their bottom lines even after extensive government and taxpayer bailouts. In fact, Saab, number four on the list, also recently filed bankruptcy.  Yet the company still garners media attention, because, as this Wall Street Journal article explains, “this quirky little car brand with its few, but fiercely loyal enthusiasts, has been a source of great affection, nostalgia, and Swedish nationalism.”

But having a recognizable and timeless brand can’t do much when an organization suffers financially and structurally… or can it?

Lesser known companies may not seem to do well on their own, but might still rely on the success of their products. For example, Yum Brands! (number 7 on the list) is parent company of KFC, Pizza Hut, and Taco Bell, all of which seem to do well in their own right. That is, if Yum Brands! avoids taking a page from the playbook of Hostess (whose classic brands include Twinkie, Sno Balls and Wonder Bread brands). Last week, Hostess filed for bankruptcy just two years after emerging from bankruptcy, confirms the Huffington Post.

What are your thoughts? Are these “disappearing acts” just a sign of the times or can something be done from a communications and PR standpoint to help other brands from avoiding a similar fate? What is digital media’s role in all of this, if any? Please share your thoughts in the comments below.

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Bio: After graduating from Rider University, where she received a B.A. in English-writing and minor degrees in Gender Studies and French, Deborah joined the BurrellesLuce Marketing team in 2007.  As a marketing specialist she continues to help develop the company’s thought leadership and social media efforts, including the copywriting and editing of day-to-day marketing initiatives and management of the BurrellesLuce Fresh Ideas blog. Facebook: BurrellesLuce Twitter: @BurrellesLuce LinkedIn: dgrogers

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