Posts Tagged ‘Media Post’


The Future Can’t Come Fast Enough for the News Industry and It’s Looking a Little Brighter

Friday, May 28th, 2010
Image Courtesy of DC Comics

Image Courtesy of DC Comics

It would be hard to imagine the fictional newspaper men (and women) of the past like Perry White of the “Daily Planet” (Superman) hollering for their first quarter numbers of “unique visitors per month” or boasting about their ranking for “most-linked-to-news-outlets” or even deliberating about putting their content behind a “pay-wall.” Today these are just some of the relatively new terms being used to describe the various metrics and business models newspapers are exploring during this transitional period in which the entire industry finds itself. 

For the last several years the forecasts for news organizations have been filled with doom and gloom. However the news about the news industry has been much rosier as of late. For starters, newspaper website’s traffic continues to grow. As highlighted in this Media Post article, online newspaper operations from the top 25 media outlets reached 83.7 million unique visitors in April, up 10 percent from March, 12 percent from February and 15 percent from January of this year, according to comscore figures released by the Newspaper National Network. And according to Nielsen, 74.4 million unique visitors per month in the first quarter of 2010 were a record – up from 72 million from the first quarter of 2009. These increases were actually higher than competitors like CNN and The Huffington post who came in at 43.4 million (flat) and 22.2 million (a 3 percent drop) respectively.

(For a list of the top 100 daily newspapers, 25 consumer magazines, 25 blogs, and the 20 social networks in the U.S., check out the updated 2010 Top Media List from BurrellesLuce.)

It is obvious from these figures that, as Google’s CEO, Eric Schmidt was recently quoted as saying, “Newspapers don’t have a demand problem they have a business model problem.”

As various business models continue to be tested, measured and debated within the industry, a silver bullet has yet to emerge. So far, it appears that several viable solutions are taking shape and depending on who you ask you’ll get a justification for each of them. According to this article on CNN.com, “Last year Rupert Murdoch, chairman and CEO of The Wall Street Journal’s parent company News Corp., said ‘The current free access business model favored by most content providers was flawed and contributed to a fall in newspapers’ revenues.’” The WSJ is currently behind a pay-wall and “he also claimed the Wall Street Journal had proved that charging for content could be made to work pointing out that 360,000 people had downloaded an iPhone WSJ application in three weeks and that users would soon be made to pay “handsomely” for accessing WSJ content.”

Alternatively, The New Times plans to use a metered system (EZ Pass approach) starting January 2011, where a certain number of articles would be free before demanding payment (similar to what Financial Times is currently using). This may solve their monetization challenge, but it will no doubt affect their “most-linked-to-news-outlets” rank, a measure used to track the amount of people who actually clicked-through to the original news organizations website via a blog or third party source. This could significantly impact results, with 99 percent of the stories bloggers include as links coming from traditional mainstream media sources. Interestingly enough, 80 percent of the stories linked to in online and social media come from only four news outlets: The New York Times (20 percent), BBC news (23 percent), CNN.com (21 percent), and the Washington Post (16 percent). The Wall Street Journal has twice the print circulation as the New York Times, but  is not on this short list. 

Some pay-wall advocates would argue that the majority of these visitors are merely “drive by users” who come in once through an aggregator and don’t really engage with the product. The counter argument claims more traffic directed to a newspaper’s online site would ultimately translate into higher advertising dollars.

If the numbers prove the demand for news content is there, let’s hope for the news industry’s sake the revenue will follow. In my opinion credible news journalism still trumps all. As long as it’s being distributed through the device of choice, engaged by the readers, and monetized in a way that generates revenue without isolating readers – it doesn’t matter whether it’s done through pay-walls, online advertising, or possibly something we haven’t thought of yet. (After all necessity is the mother of all inventions.) A tall order for the news industry for sure, but the future suddenly looks a whole lot brighter. There’s no doubt the identity of the news industry will change, but a reinvented news organization is still better than none at all.

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The Market Speaks

Tuesday, September 22nd, 2009

Gail Nelson
It’s Tuesday, and in my role as a consumer, I am feeling very empowered. And it feels … good.iStock_Communication_Small

Amid privacy concerns, Facebook is turning off its controversial Beacon service, which tells one’s friends about your purchases. You may recall the brouhaha that ensued when Beacon was launched. (A synopsis: By default, data about the online purchasing habits of Facebook users were automatically shared with other members of their network, and it was near impossible to opt-out if you didn’t catch a single fleeting pop-up window. Responding to consumer protest, Facebook made Beacon an opt-in program within weeks of launch. But in the end, many pundits supported the inevitably of this direction – a way for social networks to make money and marketers to capitalize on an automated form of word-of-mouth marketing.)

Now, due to privacy lawsuits, the entire program has been dismantled, and Facebook will pay $ 9.5 million in settlement charges, some of which will fund a new privacy foundation. (Read  “Facebook To Wind Down Beacon to Resolve Privacy Lawsuit” on MediaPost.)

T-Mobile joins Facebook in learning the hard way that it doesn’t pay to force customers to do what they don’t want to do, even if it’s the “right thing.” With consumer adoption of paperless invoices stalling, T-Mobile decided to charge for the privilege of receiving a hard-copy bill beginning in August. The new policy applied to new and existing clients.  At first, the program seemed to be a smashing success. After months of sluggish conversion rates spurred by voluntary “go green” marketing programs, requests for electronic invoicing exploded. (See The New York Times article, “What if People Don’t Take the Bait to Go Paperless?”)  But after a class-action lawsuit spearheaded by disgruntled clients asserted that the mandatory charge was a “material modification” to T-Mobile’s contract, T-Mobile rescinded the program.

I can understand T-Mobile’s interest in curbing paper invoicing. The paper, ink, and fossil fuels used in producing and sending paper invoices degrade the environment. Saving on the cost of mailings, especially in these tough economic times, allow businesses to hold the line on pricing, reduce the need for layoffs, and fund new products and services. But today’s consumer will use every tool at their disposal to avoid being strong-armed. These days, you need to talk to your customers, and get most of them on board, before you change policies.  

The T-Mobile situation caught my eye because we have a situation analogous to theirs: After BurrellesLuce’s “go green with paperless billing” marketing campaign had penetrated as far as it could, Client Services (CS) began to reach out to each of our clients (much in the same way both our CS and Sales teams  had done a couple of years ago when we launched a “turnkey copyright compliance” program so PR and communications could legally share their online news clips.) Anyway, as a result, in just a few months, the percentage of clients receiving electronic bills has jumped from less than 20 percent to almost 90 percent. Most of the change was the result of dialogue.

What do you think? Could the T-Mobile and Facebook initiatives have succeeded had they been implemented differently?  As a public relations professional, how would you advise Facebook and T-Mobile to proceed? And as a consumer and a citizen, what do you think of the role of lawsuits in changing the behaviors of these companies?

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More on Social Media Literacy…

Friday, February 6th, 2009

Technology and literacyLast week, I presented a webinar for BurrellesLuce on Social Media Literacy: How to Listen, Monitor and Measure. I have enjoyed getting to know my new followers on Twitter. In addition to all the great feedback, there were many questions posted during the webinar, so it was not possible to address them all. I’d like to clarify a few of the questions we did discuss, and answer a few others.

Q: Could you please define hashtag (on Twitter)?

A: A hashtag is a way to add additional context, grouping and indexing to you tweets. By using #ashortindex (not a real hashtag), you can make it easier for others to find your tweets about that subject. To follow a particular hashtag, checkout hashtag.org, which provides real-time indexing. For some great PR advice, check out #pradvice.

Q: How do you personally separate business contacts from social contacts on Facebook (i.e. two separate profiles or just one)? When is a tweet considered too much information? Can you separate your personal life from your professional?

A: Let’s look at these questions as one. As I said during the webinar, I do know people who have more than one Facebook profile and more than one Twitter username. But, I do not feel this promotes transparency. As hard as you may try to keep your profiles separate, people are bound to still find both of them. We all know information on the Internet, does not disappear. It’s OK to mix in the personal and the business. I don’t mind that my all my followers on Twitter and friends on Facebook know I like to share PR information, but I am also a huge fan of college hockey and the TV show “Lost.” I suggest checking-out the Word of Mouth Marketing Association’s (WOMMA) code of ethics guide.

Q: I work for a nonprofit with zero funds for consumer awareness and a PR staff of two (that includes myself). How can we work social media into our plan without it draining all our time?

A: It is easy to let your involvement in social media drain your time away. The first thing to do is to include your social media monitoring into your overall monitoring. Use tools to make it easy to scan what is being said about your organization, and review it quickly each day. Pick the tool(s), which will help you engage your audience, and don’t try to do it all. Remember, social media is just another communications tool, and responding on a platform like Twitter is fast and easy (only 140 characters). Our latest white paper, discusses ways to effectively manage your social networks and micro-blogging sites.

Q: Is this media being utilized by older groups (i.e 40-60 year old crowd or is it mostly for those under 30?

A: I discussed this question during the webinar, and although I know people over 40 are utilizing social media, Media Post ran an article, Women Over 55 Fastest-Growing Group on Facebook, which helped to validate my answer.  Check-out the latest Don’t Get Caught blog, as well.

Keep the questions coming, and I will try to address them in a future blog post or webinar.

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