Posts Tagged ‘marketing’


Social Media: Reflecting Room or Eye Opening Forum

Thursday, February 2nd, 2012

Kelly Mulholland*

networkingAn overwhelming amount of news has been about Facebook’s new Timeline, a feature which all users will be required to implement in the near future. (If you are unfamiliar with the Timeline layout, please check out my colleague Andrea Corbo’s blog post for a detailed explanation of this new debatable feature.) Other headlines have focused on Facebook’s Rise From Start-Up to Establishment and its latest IPO.  

Personally, I’m much more interested in Facebook’s recent study on how the social giant has changed the way we gather and transfer information.

In a 2011 study conducted by Facebook’s Eytan Bakshy — which I found when I subscribed to Mark Zuckerberg’s statuses via Facebook this past month — the  author debates whether or not social media acts as a reinforcement of our own ideas we share with “strong ties” (such as friends, family, coworkers, classmates) or  a tool that broadens your view of the world by taking in new opinions from “weak ties” (strangers or acquaintances) and asks us to Rethink Information Diversity in Networks. Bakshy’s study was inspired by a 1973 American Journal of Sociology study conducted by economic sociologist Mark Granovetter called, The Strength of Weak Ties. In Granovetter’s study, documented well before the Internet, stronger ties flock together sharing similar information while weaker ties aren’t as prominent and withhold eye-opening news.

Fast-forward to the age of social media … Interaction is often compared to that of a party-like setting in which you must interact and share information with people in a similar manner. Bakshy conducted his current study to measure to and/or from whom at this “party” we are more likely to share information. With the help of Facebook’s newsfeeds feature, the study measured how often a Facebook member would re-share their weak ties links versus their strong ties links. While it was found that strong ties’ links would be reposted more often, it was the weaker ties that were the ones who provided the most information. How? While the strong ties may have more interests in common and a stronger influence,  Facebook friends are more likely to have a majority of acquaintances invited to their metaphorical social media bash than close friends.

The majority of a person’s newsfeed will contain new information from more dissimilar members via new updates posted throughout the day. Now more than ever, “weak ties” are able to share information spread throughout a social group. Whereas before this segment would not have the capability to reach a broader audience without the assistance of a larger media outlet, but now thanks to social networks such as Facebook, Twitter, Linkedin, Google+ and any other social network site that has a newsfeed element these “weak ties” are spreading their influence. I can say that Bakshy’s theory explains why I read his article in the first place from Mark Zuckerberg, a “weak tie.”

 Do you believe we are more likely to spread information due to the quality of the connection or the quality of content? Have you found that you are more aware of opinions that differ from your own, now that use of social media outlets has increased as opposed to face to face interactions? Most importantly, did you read or share my article because of this theory?

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Bio: Before joining the BurrellesLuce team in 2011, Kelly interned at CondeNast’s Glamour magazine as an editorial intern to the senior style writer and was an editor of her college newspaper. She received a B.A. in Behavioral Science and Business, Society and Culture from Drew University with honors. After graduation, she worked as a sales associate at Nordstrom and took a month off to travel abroad throughout Europe. In Kelly’s free time, she enjoys traveling, fashion, reading, bringing awareness to Breast Cancer, running 5Ks, baking and social media. Twitter:@miss_mulholland Facebook: BurrellesLuce; LinkedIn: Kelly Mulholland

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Pinterest: The newest ‘pin thing’ in social media?

Friday, January 20th, 2012
Flickr Image: Nate Hofer

Flickr Image: Nate Hofer

Just in case you have been out of commission and haven’t heard of Pinterest, according to its About Page, “Pinterest lets you organize and share all the beautiful things you find on the web […] Browsing pinboards is a fun way to discover new things and get inspiration from people who share your interests.” 

The site was (soft) launched less than two years ago and is still by-invitation-only, but has exploded in popularity in the past few months. According to ZDNet, Pinterest received nearly 11 million total visits in the week ending December 1, 2011. That’s 4,000 percent growth on visits during a single week in just six months, points out CNET, bumping it into the top 10 social sites among the more than 6,000 properties that Hitwise tracks.

In fact, for the first time Pinterest made the new BurrellesLuce 2012 Top Media Outlets: Newspapers, Blogs, Consumer Magazines, Websites and Social Networks. The site comes in at number 9 on the top social networks (with 0.41 percent market share) according to Hitwise rankings for the week ending December 17, 2011 – beating out newcomer Google+ which rounds out the number 10 spot with 0.36 percent market share.

We all see cool stuff online that we’d like to share or save (aka “pin”) – I have some Facebook friends that I wish would use Pinterest instead of filling my stream with kitten images and quotation graphics, but that’s for another post. Snark aside, it is no surprise that people are finding use for this online pinboard. Friends and colleagues that are engaged are pinning wedding themed items, foodie friends are pinning recipes, fashion junkies are pinning wish-list items, etc.

So, I get the individual use, but what, if anything, can this do for companies or organizations? (more…)

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Disappearing Act – Brands That May Not Be Around in 2012 – Part 2

Monday, January 16th, 2012

by Deborah Gilbert-Rogers*

Executive_Crystal_BallAt this time of year, perhaps more than any other, we PR and marketing professionals can all breathe a sigh of relief knowing that there are no shortages of bloggers and writers flexing their “intuitive” muscles to predict the trends and topics in store for the coming year.

Not too long ago I posted on Fresh Ideas about the 10 Brands That May Not Be Around in 2012 as revealed by 24/7 Wall Street, a firm offering insight analysis and commentary for U.S. and global equity investors.

Now CoreBrand, a branding and marketing research firm, is making some predictions of its own. According to an article on Business Insider, These Famous Brands Will Disappear in 2012, “two days before the Wall Street Journal  reported Kodak will fill for bankruptcy, James R. Gregory, CEO of branding and marketing research firm CoreBrand, predicted that Kodak would ‘disappear’ as a brand in 2012.”

The article is quick to address that “bankruptcy doesn’t mean the end of Kodak as a business. The company and its brands could be bought or restructured.”  Still we can’t ignore that many businesses within the tech industry are struggling to find relevancy in a rapidly changing digital landscape – even the ones who have consistently relied on their strong branding efforts to pull them into the new millennium.

The same can be said for companies in the automotive industry, which have struggled to balance their bottom lines even after extensive government and taxpayer bailouts. In fact, Saab, number four on the list, also recently filed bankruptcy.  Yet the company still garners media attention, because, as this Wall Street Journal article explains, “this quirky little car brand with its few, but fiercely loyal enthusiasts, has been a source of great affection, nostalgia, and Swedish nationalism.”

But having a recognizable and timeless brand can’t do much when an organization suffers financially and structurally… or can it?

Lesser known companies may not seem to do well on their own, but might still rely on the success of their products. For example, Yum Brands! (number 7 on the list) is parent company of KFC, Pizza Hut, and Taco Bell, all of which seem to do well in their own right. That is, if Yum Brands! avoids taking a page from the playbook of Hostess (whose classic brands include Twinkie, Sno Balls and Wonder Bread brands). Last week, Hostess filed for bankruptcy just two years after emerging from bankruptcy, confirms the Huffington Post.

What are your thoughts? Are these “disappearing acts” just a sign of the times or can something be done from a communications and PR standpoint to help other brands from avoiding a similar fate? What is digital media’s role in all of this, if any? Please share your thoughts in the comments below.

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Bio: After graduating from Rider University, where she received a B.A. in English-writing and minor degrees in Gender Studies and French, Deborah joined the BurrellesLuce Marketing team in 2007.  As a marketing specialist she continues to help develop the company’s thought leadership and social media efforts, including the copywriting and editing of day-to-day marketing initiatives and management of the BurrellesLuce Fresh Ideas blog. Facebook: BurrellesLuce Twitter: @BurrellesLuce LinkedIn: dgrogers

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Top BurrellesLuce Fresh Ideas Posts in 2011 – Numbers 10 to 1

Friday, December 30th, 2011

iStock_000010469879XSmallYesterday, we kicked off our end of the year wrap-up with part one of the 20 Top BurrellesLuce Fresh Ideas posts in 2011. Today we will be counting down the top ten.

What do you think of this year’s most popular Fresh Ideas stories? Were you surprised at the range of topics? What would you like to see covered in 2012? Please share your thoughts and leave comments below.

10. Are PR Budgets Back?

9. Don’t Let a Bad Interviewer Spoil the Interview

8. Twitter Chat Transcripts Now Available from BurrellesLuce

7. When It Comes to Brands and Content, Simplicity Matters

6. Measuring Social Media, The Value of Influence

5. The Evolution of Media Measurement: Dr. Jim Grunig, University of Maryland, Interview

4. Public Relations and Marketing With QR Codes

3. Can We Talk? Social Media’s Impact on Human Relations

2. Survey: Journalists Do Not Want to Be Contacted Via Twitter

1. Blogger Relations Misconceptions

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Rebranding Your Facebook Page

Wednesday, December 28th, 2011

What would you do if you had to start a new Facebook page for your organization and convince all your fans to like a new page? This is the reality for the athletics department of my alma mater, the University of North Dakota (UND). The university is going to stop using the “Fighting Sioux” as its nickname, and so they need to convince the 48,285 fans (and counting) of University of North Dakota Fighting Sioux to “like” UND Sports instead. To date only 2,296 fans have “liked” the new UND Sports page.

This brings up an important, but often forgotten, point about Facebook pages… You need to choose your Facebook page name carefully, because, as I discussed in my BurrellesLuce Fresh Ideas post, Facebook Tips for PR Pros, you cannot change the page name once your page has 101+ fans. If UND had used “University of North Dakota (UND) Sports (or Athletics)” or some variation originally, this situation might not be happening. Remember, you can change the “About” and “Company Overview” at any time, so consider using these for more creative names and information.

Diane Thieke, founder, Simply Talk Media and Mike Schaffer, director of social media, iostudio have both recently helped clients make a Facebook page change. Both advocate a well-developed communications strategy, which should include:

  • Clear messaging: Why is a new page needed? What new benefits will it offer?
  • A transition timeline: Allow enough time to communicate the change. This can be as little as eight weeks, for a small fan base, up to six months or more for a large following. It is very important to give an end date for when the old page will no longer be updated, and stick to it.
  • Integrated marketing: Communicate regularly, and often, through multiple channels (email, newsletters, website, etc.) about the transition. You want to reach as much of your fan base as possible to let them know about the page change.
  •  A content strategy: Drive people to your new page. For example, post identical content to both pages until the end date is reached, but gradually phase out content on the old page. Eventually, your new page should offer unique information not available elsewhere. Expanded content, like HD video, pictures and polls, will give the new page more value.
  • A “like” campaign. Consider offering incentives. For example, you can donate $1 for every “like” to charity. Branded swag can help rebuild the emotional connection. Be sure to promote all campaigns across all channels of communication.

Thieke says, “Remember that social media is a conversation. Respond to the comments on the old page and acknowledge how your fans feel, but avoid engaging in arguments. Often, people just want to know they’re being heard.”

Rebranding is never easy. Schaffer confirms, “The key to remember is that the loyalty isn’t to the name, but to the institution.” If the new Facebook page is going to allow fans, students and alumni to gain information and insight to the teams, then they will make the transition. Eventually, the old name will become less important.

Have you had to change Facebook pages for your organization or a client? Can you share some lessons learned and best practices with the BurrellesLuce Fresh Ideas readers?

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