Posts Tagged ‘iPhone’


You Are What You Use…What Does Your Tech-Gadget Say About You?

Monday, November 15th, 2010

by Crystal deGoede*

We all live on planet earth and most of us own or use some sort of tech-gadget(s) that allows us to communicate and interact with each other and the world. It’s hard to believe we survived all those centuries without computers, cell phones, Internet, and social media. I can’t remember what I used to do “back in the day” when something comical happened and I wanted to share it with my friends…maybe we paged each other! 

Most of us are very familiar with the advertising and marketing campaigns used by HTC (Android), iPhone, Mac, PC, iPad, and BlackBerry. They are designed to connect with “you” on a personal level:

Do these campaigns actually affect our perception of what’s best when it comes to purchasing Gadgetsa gadget(s) or do we subconsciously choose based on other factors (e.g., trends, capabilities, ease of use, etc.)?

Retrevo, a consumer electronics review and shopping site, conducted an online survey of 7,500 Retrevo users across all genders, age demographics, and locations between March and July of this year. The Gadget Census Report shows that owners of iPhones, Androids, and BlackBerry’s exhibit different behaviors and characteristics based on which gadget(s) they use.  So I know what I am, but what are you?

If you’re like me, you probably own a Droid. You probably also do not have a landline in your home.  According to Retrevo, 31 percent of Droid owners do not have landlines, compared to iPhone (23 percent) and BlackBerry (23 percent) users. Retrevo did note that one reason for this is because Android owners tend to have more reliable coverage.

Is it true that once you go Mac you never go back? I would say so! If you have a Mac in your household, you are three times more likely to purchase an iPhone and six times more likely to purchase an iPad, according to the survey. 

iPhone Characteristics.
According to the census results, iPhone users act and think differently than Droid and BlackBerry users. They are also usually younger (especially when it comes to BlackBerry users) and have a tendency to adopt technology earlier, like watching TV online. On a surprising twist, iPhone users are not as “Genius Bar” as they might think they are. They are 23 percent more likely to rent a movie from Blockbuster (are they still around?) than their Droid peers, and 22 percent more likely than Droid owners to not know what brand of television they own.

Android Characteristics.
Retrevo reports that Droid users are more tech-savvy, usually owning techier gadgets than their iPhone and BlackBerry friends. They are less likely to own a GPS though. (But if your phone was running Google map software, there would be no need for a Garmin lying around taking up space.) The downfall to being so techy and brilliant, 25 percent of Android owners are more likely to not read books and 20 percent more likely to not care about recycling old gadgets.

BlackBerry Characteristics.
2002 called and they want their BlackBerry back… According to the Gadget census, BlackBerry owners/users are old fashion. In fact, a recent article in Trader Daily discussed BlackBerry losing its “stimulant addiction” for Wall Street, who is considered the early adopters of BlackBerry’s: FierceFinance pointed out this week that some of the major banks, whose employees traditionally dared to touch no cell-phone bearing anything other than a BlackBerry emblem, are beginning to move towards the fancy new options.” When it comes to keeping up with other forms of tech-gadgets, Retrevo found that BlackBerry users are more likely to have a CRT (tube) as their primary television and listen and get their music from terrestrial radio. However, they are 15 percent more likely to recycle old gadgets than Android users.

So based on the results from Retrevo, do you have the characteristics of the gadget(s) you own?  If you own an iPhone are you upset to find out you are not as unique as you might think? Androiders, is it true that you do not read books? And last but not least, BlackBerry users, are you really old school?  What factors played into you choosing your gadget(s)? Do the “you” campaigns play a factor into your decisions? I look forward to reading your thoughts along with the BurrellesLuce Fresh Ideas readers.

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*Bio: After graduating from East Carolina University with a Marketing degree in 2005, Crystal DeGoede moved to New Jersey. In her four years as a member of the BurrellesLuce marketing team and through her interaction with peers and clients she has learned what is important or what it takes to develop a career when you are just starting out. She is passionate about continuing to learn about the industry in which we serve and about her career path. By engaging readers on Fresh Ideas Crystal hopes to further develop her social media skills and inspire other “millennials” who are just out of college and/or working in the field of marketing and public relations. Twitter: @cldegoede LinkedIn: Crystal DeGoede Facebook: BurrellesLuce

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Social Media Gets UnSocial

Friday, October 22nd, 2010

by Lauren Shapiro*

unsocial

The evolution of social media’s impact on the way we communicate is so vast and is changing so rapidly that experts can’t write their text books fast enough. New developments in social media technologies seem to be positioning themselves in a manner that allows users to find each other online through friends, interests, location, and connecting them offline with tools such as Facebook’s location application, FourSquare and, the communication professional’s favorite, the TweetUp. Thankfully, the world of technology has realized that users seek interaction beyond the computer screen and are finding new niches in the marketplace to make that happen.

According to this TechCrunch article, UnSocial, the newest app for iPhone and Droid, is “geared towards professionals who want to connect with other professionals in similar or related fields, who happen to be nearby.” But don’t let the name fool you, the whole point of UnSocial is to help users bloom into social butterflies within their industry. Using your LinkedIn login/password, the application will ask you to input words that describe your professional background, as well as characteristics of people you are looking to connect with. The app searches for people who match your criteria within close proximity of your location. If you find someone you want to connect with, you can then message, email, or even call that person.

The application is geared toward professionals, but even more specifically toward users attending conferences. The program will help users to more easily indentify the people they most want to network with. I wonder if we will see this app at next year’s PRSA?

How do you see this or similar technology helping media relations and public relations professionals build their offline networks? Do you think that the communications industry will be quick to adopt this type of application at industry events? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now serve as Director of Client Services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce

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Apps I LOVE for the DROID

Friday, August 6th, 2010

Picture of New York Sky Line Taken By Johna Burke, BurrellesLuce, With 8-mega pixal Droid Camera

I recently joined the Droid world. I LOVE my Droid Incredible. The coverage is amazing, the clear picture and fast processor allow me to view websites and videos on the go, access Adobe files with crisp clarity and truly work “in the cloud.” And of course the tool that every public relations professional needs at all times – a camera. The Droid comes with a 8 mega pixel camera for all your photo needs. But my real Droid joy comes from the many apps I now have at my fingertips.

I don’t know how many apps are too many or too few. After reviewing the app marketplace I downloaded, tested, and kept the following free apps to help organize and maximize my mobile experience:

AndroNews: Provides fast links to major news sources: CNN, USA Today, WSJ.com and BBC to name a few.

Evernote: My most-used, must-have app for organizing notes on all of my devices. The “cloud” at its finest.

Facebook: Full-featured Facebook interface.

FourSquare: Not totally sure why, but I continue to “check-in” from time to time.

Google Goggles: Snap a picture and launch an automatic Google search of whatever you’ve scanned. *CAUTION people searches yield XXX results

Magic8Ball: To help with my really tough day-to-day decisions.

Scanlife: Allows me to engage and maximize the QR Code experience.

TMZ: Celebrity gossip. A supplement to my subscription to People!

Touiteur: My Twitter app of choice. I tried several apps, including the Twitter app and found Touiteur to be the best, most feature-rich.

UrbanSpoon: Scouting new restaurants either at home or on the road.

Where: Provides easy-access reviews and allows local vendors to send me coupons when I’m in proximity of their location.

All of the apps I share here are free. I don’t mind paying for an app if it’s good, but there are so many great free apps you don’t necessarily have to invest to maximize your mobile experience. Though I caution you before settling on any apps; thoroughly read the reviews. Don’t be fooled by the overall rating. Upon digging deeper into the reviews I realized many of the reviewers who provided detailed feedback actually ranked the app lower than the overall rating. Those higher ratings were primarily just the rating with a very brief “It’s excellent” or some mundane response.

I know we have a lot of Blackberry, iPhone and Droid users who follow the BurrellesLuce Fresh Ideas blog so I ask you to please share: What are your go-to apps? How do you use them to stay organized and be more efficient? If you are in PR or media relations have you helped create an app for your brand or client’s initiative? Can you give examples of successful app marketing campaigns?

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The Future Can’t Come Fast Enough for the News Industry and It’s Looking a Little Brighter

Friday, May 28th, 2010
Image Courtesy of DC Comics

Image Courtesy of DC Comics

It would be hard to imagine the fictional newspaper men (and women) of the past like Perry White of the “Daily Planet” (Superman) hollering for their first quarter numbers of “unique visitors per month” or boasting about their ranking for “most-linked-to-news-outlets” or even deliberating about putting their content behind a “pay-wall.” Today these are just some of the relatively new terms being used to describe the various metrics and business models newspapers are exploring during this transitional period in which the entire industry finds itself. 

For the last several years the forecasts for news organizations have been filled with doom and gloom. However the news about the news industry has been much rosier as of late. For starters, newspaper website’s traffic continues to grow. As highlighted in this Media Post article, online newspaper operations from the top 25 media outlets reached 83.7 million unique visitors in April, up 10 percent from March, 12 percent from February and 15 percent from January of this year, according to comscore figures released by the Newspaper National Network. And according to Nielsen, 74.4 million unique visitors per month in the first quarter of 2010 were a record – up from 72 million from the first quarter of 2009. These increases were actually higher than competitors like CNN and The Huffington post who came in at 43.4 million (flat) and 22.2 million (a 3 percent drop) respectively.

(For a list of the top 100 daily newspapers, 25 consumer magazines, 25 blogs, and the 20 social networks in the U.S., check out the updated 2010 Top Media List from BurrellesLuce.)

It is obvious from these figures that, as Google’s CEO, Eric Schmidt was recently quoted as saying, “Newspapers don’t have a demand problem they have a business model problem.”

As various business models continue to be tested, measured and debated within the industry, a silver bullet has yet to emerge. So far, it appears that several viable solutions are taking shape and depending on who you ask you’ll get a justification for each of them. According to this article on CNN.com, “Last year Rupert Murdoch, chairman and CEO of The Wall Street Journal’s parent company News Corp., said ‘The current free access business model favored by most content providers was flawed and contributed to a fall in newspapers’ revenues.’” The WSJ is currently behind a pay-wall and “he also claimed the Wall Street Journal had proved that charging for content could be made to work pointing out that 360,000 people had downloaded an iPhone WSJ application in three weeks and that users would soon be made to pay “handsomely” for accessing WSJ content.”

Alternatively, The New Times plans to use a metered system (EZ Pass approach) starting January 2011, where a certain number of articles would be free before demanding payment (similar to what Financial Times is currently using). This may solve their monetization challenge, but it will no doubt affect their “most-linked-to-news-outlets” rank, a measure used to track the amount of people who actually clicked-through to the original news organizations website via a blog or third party source. This could significantly impact results, with 99 percent of the stories bloggers include as links coming from traditional mainstream media sources. Interestingly enough, 80 percent of the stories linked to in online and social media come from only four news outlets: The New York Times (20 percent), BBC news (23 percent), CNN.com (21 percent), and the Washington Post (16 percent). The Wall Street Journal has twice the print circulation as the New York Times, but  is not on this short list. 

Some pay-wall advocates would argue that the majority of these visitors are merely “drive by users” who come in once through an aggregator and don’t really engage with the product. The counter argument claims more traffic directed to a newspaper’s online site would ultimately translate into higher advertising dollars.

If the numbers prove the demand for news content is there, let’s hope for the news industry’s sake the revenue will follow. In my opinion credible news journalism still trumps all. As long as it’s being distributed through the device of choice, engaged by the readers, and monetized in a way that generates revenue without isolating readers – it doesn’t matter whether it’s done through pay-walls, online advertising, or possibly something we haven’t thought of yet. (After all necessity is the mother of all inventions.) A tall order for the news industry for sure, but the future suddenly looks a whole lot brighter. There’s no doubt the identity of the news industry will change, but a reinvented news organization is still better than none at all.

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Do Modern Businesses Still Appreciate a Phone Call?

Tuesday, January 12th, 2010

Today there are so many ways for an individual to avoid human contact. Why bother calling information when you can look up an address on your iPhone? There’s really no need to call Domino’s when you can go online, click on your favorite toppings and pay with your credit card. And let’s face it, it’s so much easier to shoot off a text than to risk getting stuck in a 20 minute conversation with somebody you’re kind of “meh” about anyway.

If the modern world is all about immediacy and accessibility, then why bother using the phone at all?

Well, there’s an integral part of human contact and interaction that’s lost when you BadDay@Workcircumvent the conversation. It may be “easier” to send an email, but you’re leaving the recipient’s interpretation up to chance. Heinz Tschabitscher discusses email communication in his blog post, What Can Be Misunderstood Will Be Misunderstood.

“The lack of nonverbal clues makes it easy to misinterpret something,” says Heinz, “but we’re not careful enough to avoid these misinterpretations because email feels so instant, easy and accessible…”

In client services, not only can you best gauge the client’s mood on the phone, but you can help ensure that they will correctly interpret your own.

The ideal choice is to make the call. In the India PR Blog, Palin Ningthoujam writes that

“You can explain issues and things in proper and in length over the phone than on email.”

On the phone you can explain yourself fully and deal immediately with your client’s needs.

Best of all, you’re in complete control of how you express yourself and by proxy, how you represent your company. Don’t risk the relationships you’ve built with your valued customers just because you choose the “easy” email over the personal phone call. They are your clients; this is your business; and they deserve it.

Do you prefer to send an email or place a call when interacting with your clients? As a client, how do you feel when you receive a call from an account manager or client services representative? Depending on which side of the conversation you’re on, how do think these interactions affect the business relationship? Please share your ideas with the readers of BurrellesLuce Fresh Ideas.

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