Posts Tagged ‘Internet’
Friday, April 22nd, 2011
Record labels are once again under attack from the Internet, this time by companies eager to jump into the red hot “online music storage” arena. After what the labels have been through the last several years, you can bet they’ll be better prepared this time. Apple and Google have been working diligently on a new music sharing model which promises to give music fans more flexibility in accessing their media, wherever they
are rather than tying them to a particular computer or mobile device (a service known as a music locker). Google, however, hasn’t been able to deliver anything to this point, despite promising to launch their service as far back as last Christmas. And neither has Apple’s which hasn’t launched yet. But surprisingly it was Amazon who became the first media company to launch a cloud-based consumer service – deciding to take a bold “Napster- like” approach last month with the launch of their version called “Cloud Drive,” as reported in this New York Times article.
Amazon initially thought they were sidestepping the sensitive music licensing problem by allowing its customers to upload their songs in MP3 or A.A.C. format and then storing it in the cloud, enabling consumers to play the music on any Android phone, Android tablet, Mac or PC, regardless of where they were. “We don’t need a license to store music,” said Craig Pape, director of music at Amazon in this Reuters article. “The functionality is the same as an external hard drive.”
What Amazon neglected to do was license the rights, for this type of activity, from the major Hollywood film studios and record companies. The labels immediately fired back, but rather than engage in a nasty drawn out lawsuit the two sides quickly realized they needed each other (for now anyway) to compete in this new music sharing market, fueled by the changing desires of the consumer. Amazon is currently engaged in talks with all members of the big four (Sony Music Entertainment, EMI Group, Universal Music Group and Warner Music Group) to discuss how this latest business model can make sense for both sides. If the two sides come to an agreement, the way we access music will change dramatically once again; however, the question remains, how will the music industry be affected by this sudden access to online stored music files. And other than the consumer, who stands to benefit the most from this new platform?
David Bowie predicted in 2002 that music would become “like running water or electricity,” notes this article penned by John Naughton, The Observer. At the time of the original interview, Apple’s iPod had only just been released. Bowie understood that “iPod users were, in fact, the audio equivalent of travelers to primitive countries who carry bottled water because public supplies are unreliable or unsafe. In a comprehensively networked world, Bowie surmised, people would eventually become more relaxed about carrying their supplies of bottled music: when they needed it, they would just get it streamed from the network.”
I wonder what artists think of their content, once again, being downloaded and potentially shared by millions of people without a licensing arrangement on the table. Will Mick Jagger shout, “Hey! You! Get off of my cloud” (ok, that one was too easy) or will Rihanna say, “Come on, come on, I like it, like it.”?
The music industry continues to struggle to keep up with the consumer’s demands, but finally appears to have recognized its better in the long run to accommodate music fans rather than waste time in court.
What are your thoughts? How do you think cloud-sharing with affect the music and media industries? Share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.
Tags: Amazon, Android, Apple, BurrellesLuce, cloud, Cloud Drive, consumer, Craig Pape, Fresh Ideas, Google, Harry Grapenthin, Internet, licensing, Mac, media, mobile, model, music, music industry, music locker, Napster, New York Times, online, PC, record labels, Reuters, sharing, storage
Posted in Broadcast, Copyright, Media Industry, News Coverage, Public Relations | 2 Comments »
Friday, February 4th, 2011
A couple weeks ago, I had the pleasure of hearing Amy Mitchell speak in St. Louis at the annual joint meeting of Public Relations Society of America (PRSA), International Association of Business Communicators (IABC) and Community Service Public Relations Council (CSPRC), of which BurrellesLuce was a sponsor. Mitchell, a native of St. Louis, is the deputy director for the Pew Research Center’s Project for Excellence in Journalism (PEW PEJ).
Mitchell spoke to a group of roughly 250 communicators about the new news consumer and media trends for 2011. It was an intensive presentation complete with plenty of charts, graphs and statistics. I won’t attempt to recap everything that was addressed but, here are some of my key takeaways:
- No surprise that there is more news consumed now than a decade ago with 33 percent of Americans getting news via mobile devices, and 92 percent reporting the use of multiple platforms to get their news.
- Internet is closing in but 74 percent still go to television for national and international news.
- More of us “graze” for news with two minutes and 30 seconds being the average session per site, down from three minutes and six seconds last year – compared to about a half an hour with a daily newsprint product.
- Sixty-two percent of internet users are on social media, and 77 percent of social network users get their news there.
- Facebook is the third most popular referral site for news articles – following only Google and the original news site.
Contrary to those naysayers that keep saying print media is dead, this “old” media still provides most of our news! In one American city (Baltimore), a whopping 92 percent of new content came from “old” media, proving that the published story is just the beginning of its life cycle.
There are lots of new players in the news game: citizens, non-profits, patch (local), commercial entities, corporate communications, newsmakers, privately funded sites, lobby and special interest groups. However, those producing news today have less control than ever in history.
Mitchell said, “While news in the 21st century offers greater freedom today than ever to take part in the news conversations, it brings with it greater effort and responsibility.”
So what does all this mean to you? Obviously social networks are a very important distribution channel, but PR professionals must adapt to the “new” journalism – as a service, not a product that is platform specific. Communicators must be transparent with corporate messaging. What is your organization doing to adapt to the changing media landscape?
Tags: Amy Mitchell, BurrellesLuce, changing media landscape, communications, Community Service Public Relations Council, consumer, conversations, corporate messaging, distribution, Facebook, Fresh Ideas, Google, IABC, international, International Association of Business Communicators, Internet, journalism, media, mobile devices, national, news, Pew Project for Excellence in Journalism Annual Report, Pew Research Center, platforms, PR, print, PRSA, Public Relations Society of America, Social Media, social network, television, trends, Tressa Robbins
Posted in Industry Events, Media Outreach, Media Relations, Public Relations | 3 Comments »
Wednesday, January 26th, 2011
In my previous post published earlier this week, I suggested that content providers just come up with a way to charge for the use of the article when somebody reads the whole article instead of the hextract (header/extract)… do this regardless of whether that somebody is the first reader of the article or the recipient of it being passed along in an email. Make the charge a passive transaction and at a price the consumer considers fair. So the question on the table is why this hasn’t been done?
Pondering this question, two phrases immediately come to mind: “The Inventor’s Dilemma” (a
great book by Clayton Christensen, 1997), and “like turning an aircraft carrier around.” The legacy environment is blinding. At the heart, though, I believe, is the much bantered-about idea of “engaging the consumer.” This is the “buzz” used by the folks attempting to do the engaging. The consumer is evidently not getting the message that they are being engaged; at least not by The Media companies’ definition, which is about adopting and paying according to its rules of engagement.
I was at a conference last fall with a significant number of aspiring media titans in attendance. The panels focused on devices, technology, and the creation of apps to support their existing revenue models. My takeaway was the tremendous amount of energy going into convincing the consumer of what their, the consumers’, needs are instead of discovering and meeting those needs that already exist.
This contrast became more apparent with the remarks of each and every one of the CEO keynotes: Jason Kilar, Hulu; William Lynch, Barnes and Noble; and Oprah Winfrey, OWN. They all shouted about the key to success being the result of a dialog with the customer, listening to them, and giving them what they wanted. The panelist’s focus was certainly not the result of these folks being from a culture that celebrates entrepreneurial thinking. The legacy rules discourage divisional collaboration and non-linear approaches. You don’t get your own castle without being able to protect the moat. Problem is that the market in which these rules worked moved and it didn’t happen in the dead of night.
The old marketplace based on scarcity of information has left the building and with it the providers’ absolute control of access.
So what to do . . . ?
After having given this way too much thought, I would suggest an industry strategic planning meeting be convened with a very select group of players. I would gather together Hearst’s Frank Bennack, Advance’s Donald or Stephen Newhouse, Google’s Eric Schmidt, Barnes and Noble’s William Lynch, and Clay Shirky, who consults, teaches, and writes on the social economic effects of Internet technologies. I would also include Ken Doctor, a leading news industry analyst, as the scribe. The group should be sequestered for a week and then every six months reconvene to make adjustments. With all the exclusive consortiums in play targeting “low hanging fruit,” this is one consortium that could actually move the needle, and create enough disruptive engagement to get all those “mortgages” paid for a long, long time.
My guess is that, in the end, a process of marking, tracking, and monetizing will emerge. The only absolute is that time is of the essence in the 30-second world or information.
Tags: Advance, apps, article, Barnes and Noble, BurrellesLuce, Clay Shirky, Clayton Christensen, consortiums, consumer, content provider, Copyright, Dan Schaible, Donald Newhouse, Engagement, engaging, Eric Schmidt, Frank Bennack, Fresh Ideas, Google, Hearst, Hulu, industry analyst, information, Internet, Jason Kilar, Ken Doctor, licensing, market, marking, message, monetization, monetizing, Oprah, OWN, revenue models, Stephen Newhouse, strategic planning, Technology, The Inventor's Dilemma, The Media, tracking, William Lynch
Posted in Copyright, Media Industry, Public Relations | No Comments »
Friday, January 21st, 2011

Image Source: IWatchStuff.com
The Federal Communications Commission and the Justice Department approved a pending $30 billion joint venture which allows Comcast to own 51 percent of NBC Universal. The approval comes 13 months after the two sides announced their plan to merge one of the nation’s largest cable and internet operators with a broadcaster whose assets include NBC and Telemundo, USA, Syfy, Bravo, and Universal Pictures. Comcast controls 24 percent of the nation’s cable subscribers and NBC owns 12 percent of what is viewed on television. A match made in heaven? Not so fast… Over the last year this deal was met with heavy opposition from consumer advocate groups who argued consumers would have less influence over the newly formed company while online distributors worried about the possibility of having to pay a premium for NBC’s content, which would be controlled by one of their largest competitors in the distribution space. (Source: LA Times Blog, Entertainment News Buzz, January 2011.)
On paper this looks like an unstoppable combination in the making, and could potentially open the door for similar deals between content providers and cable and online providers. Although some were successful and some flopped, this is not the first time we’ve seen this type of marriage before – CBS/Viacom, AOL/Time Warner, Time Warner/Turner. With Comcast controlling NBC’s network and cable shows as well as their movies, it would seem their 15 million subscription base would be the perfect captive audience to view their content with competing cable and online providers forced to pay a kings ransom for the rights to their shows and movies. The FCC, however, put conditions on the deal to prevent any funny business with the hopes of maintaining as much “net neutrality” as possible.
One of the conditions requires Comcast to make its content available to all rival cable and satellite distributors as well as online distributors, and has to offer it’s content for the same price to everyone. They are also required to sell their internet service as a standalone service – this is significant since online distributors (Netflix) gives you the ability to access content without a cable subscription but requires internet service. The FCC is also asking Comcast to relinquish its day-to-day control of their online site HULU, allowing them to maintain an ownership stake but stripping them of any voting rights or the ability to suddenly make content unavailable from the site. (Source: Reuters, January, 18, 2011.)
So before everybody bows down to this newly formed Media behemoth, let’s remember… a lot has changed over the last 13 months since their initial announcement, and the conditions put on the new merger by the FCC (if enforced) will help neutralize any abuses of power. The consumer now has more options with the rise of online providers (Netflix, Google, and Apple TV) and will ultimately choose their services based on the quality of the entertainment, not the amount of channels offered or where the channel falls on the dial.
The pressure now falls squarely on the shoulders of NBC Universal. Without quality content from NBC, Comcast will quickly begin to wonder why they paid all of that money and went through all of the trouble of diversifying their business. The competition is sure to be fierce between cable and online providers; content providers will continue to fight for better licensing agreements for their content and in the end consumers will also have to ask themselves… is it all worth it?
Tags: AOL, Apple TV, audience, Bravo, BurrellesLuce, cable, CBS, Comcast, content provider, distribution, distributors, FCC, Federal Trade Commission, Fresh Ideas, Google, Harry Grapenthin, Hulu, Internet, Justice Department, LA Times, licensing, media, movies, NBC, NBC Universal, net neutrality, Netflix, network, online, Reuters, satellite, subscription, Syfy, Telemundo, Time Warner, Turner, Universal Pictures, USA, Viacom
Posted in Broadcast, Media Industry, News Coverage, Public Relations | 1 Comment »
Wednesday, January 5th, 2011

by Lauren Shapiro*
In the past few years, nearly everything has found its way to the Internet, from ordering your groceries online to ordering a pizza. What we have learned, though, is that the Internet takes out a key component that online shoppers often need – personalized assistance… or at least the option of it. In fact, many online retailers have left their consumers high and dry when they need help navigating their website or have questions about their products. Other brands have gotten creative, however, combining the ease and convenience of online shopping with the option of real-time customer service when needed.
One of the main draws to Zappos.com is the accessibility to a real walking and talking person! While on the Zappos site, you can easily call the 24/7 customer service phone number or opt for live help which will connect you via online chat with a customer service representative. Zappos.com is a prime example of client service gone right. According to venturebeat.com, Zappos grossed over one billion dollars in 2009 and, as cited by cmswire.com, they earned themselves the number 15 spot on Fortune’s 2010 100 Best Companies to Work For list. Their attention to customer service combined with a quality product and strong culture have made Zappos an example for other organizations to follow in 2011.
Zappos isn’t shy about sharing their secrets to success either. Zapposinsights.com provides a unique opportunity to visit the Zappos “family” (as the employees are called), schedule time to tour their facility in Las Vegas and learn about and request your own Zappos Culture Book that outlines Zappos culture, core values, and tips for your own organization.
Zappos puts a strong emphasis on the culture in which their employees thrive. The happiness of the employee then translates to the customer – making for an overall positive experience. Just ask Donavon Roberson, Zappos culture evangelist, or Matt Wong, Zappos audio/video jedi, who make up a portion of the Zappos Insights team.
As we continue to worry about the down trodden economy, the unemployment rate and the many other lackluster things going on – why not take a nod from Zappos.com and put our focus on being creative, thinking outside the box, being positive and being strongly attentive to customer service and internal culture?
***
*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now serve as Director of Client Services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce
Tags: audio, brands, BurrellesLuce, client service, cmswire.com, customer service, Donavon Roberson, Fresh Ideas, Internet, Lauren Shapiro, Matt Wong, online, products, Public Relations, shopping, venture beat, video, Zappos
Posted in Client Services, Public Relations, Technology | 1 Comment »