Posts Tagged ‘information’


I Want To Live In The Future Too! QR Codes And The Storytelling Experience

Wednesday, October 27th, 2010

Denise Giacin*

A few weeks ago I had the pleasure of attending a PRSA-NY book signing at Baruch College/CUNY for Nick Bilton’s new book I Live In The Future & Here’s How It Works. New York Times reporter and Bits blog technology writer, Nick Bilton presented his book and offered his perspective of the changes in the world’s media landscape. Bilton stressed the need and importance for people to adapt to these changes (no more “this is too advanced for me” excuses).

One of the changes Bilton points out is the shift in people paying for experiences, not content. Without giving too much away, he talks about when he actually cancelled his home delivery of the New York Times. This was shocking for me to hear at first. But when I read about why he chose to cancel, I completely understood. Staying true to his beliefs, Bilton’s book provides the reader with a unique experience by having a QR (Quick Read) code – a type of bar code – at the beginning of each chapter. 

QR Code

 I downloaded ScanLife (one of many applications available for reading QR codes) onto my Droid X and was able to scan the QR code. The code prompted my phone to open its browser for additional content on nickbilton.com related to the chapter I was reading. There were videos, links, and even a comments section. I was very impressed and certainly felt like these additions enhanced my experience of reading the book.

Another important topic, in I Live In The Future & Here’s How It Works, is the idea of “anchoring communities” and pertains to how we organize all of the information we receive through the web. Who we are friends with on Facebook and who we follow on Twitter, for example, help make up this community as a way to filter what information we pay attention to. I think it is imperative for organizations to realize people are receiving their information quickly and from many different channels.

Bilton’s book is straightforward and honest. He writes, “I’m not going to wake up one day and say, ‘Hey, the Web isn’t for me, I’m going to start buying CDs, print books, and newspapers again.’ I’m among the era of new consumers and contributors, and we’re looking for new forms of content and storytelling.”

If you are struggling to get a grasp on these concepts, I strongly suggest you pick up I Live In The Future & Here’s How It Works. Other topics in Bilton’s book discuss the correlation between video games and the performance of surgeons, how our brains adapt to change, the concept of “1, 2, 10”, and technologies in the not-so-distant future.  

If you’ve read Bilton’s book, what are some of the points you found most relevant to the communications industry? How will you be applying his concepts to your next PR or marketing initiative? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

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*Bio: Prior to joining the BurrellesLuce Client Service team in 2008, Denise worked in the marketing industry for three years. She holds a bachelor’s degree in communications from the University of Connecticut, where she gained experience interning in PR and working for student organizations. By engaging readers on the Fresh Ideas blog Denise hopes to further her understanding of client needs. In her spare time, she is passionate about Team in Training (The Leukemia & Lymphoma Society’s charity sports training program) and baking cupcakes. Her claim to fame: red velvet cupcakes with cream cheese frosting. LinkedIn: dgiacin Twitter: @denise10283 Facebook: BurrellesLuce 

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2010 PR News Media Relations Conference: John Deveney, Deveney Communications, Interviewed by Johna Burke, BurrellesLuce

Monday, October 4th, 2010

Transcript -

JOHNA BURKE: Hello, this is Johna Burke with BurrellesLuce, and I’m here at the PR News Media Relations Summit. I’m joined by John.

John, will you please introduce yourself?

JOHN DEVENEY: Absolutely. Hi, Johna. John Deveney with Deveney Communications, based in New Orleans.

BURKE: John, you know, you talked about spokespersons in a crisis. Can you please share those top tips for people in a media relations position when they might find themself in that position?

DEVENEY: Absolutely. You know, there’s a lot of elements to your response in a crisis situation, and media is always so crucial to your public image and communicating with the publics that are important to you. But in a crisis, it’s even more important. Some of the things that are important is how an organization responds. And one of the things I shared with the group here is what I call the four hard C’s of your media response. First one is Quick. You need to make sure that you respond quickly, that you’re one of the first people out, even if you don’t know all the answers. Tell the publics that are important to you what you do know and what you’re doing to find out more. Let them know when they’re going to hear back from you. So the first one is Quick.

The second one is Candid. The ability for humanity to forgive mistakes and errors is tremendous, but they expect to be dealt with honestly. The best thing an organization can do is to be candid in their response. Certainly there’s sensitive, private or proprietary information that can’t be shared. But especially in a crisis, be candid. Make sure that you’re giving the information that you’re able to give and, again, give it as quickly as possible.

The third hard C is Context. Let people know how the situation fits into a bigger picture. Who is your organization? What’s its role within the community?

And the fourth hard C is–there’s Quick, Candid, Context, and the fourth hard C is Consistent. Make sure that you’re consistent in your information. If you tell people you’re going to have a briefing every day at 4:00, make sure you’re there every day at 4:00. Frequently when people don’t have new information to share, they cancel it. But go out and tell people, “This is what we know. No new information. These are the organizations or the authorities we’re working with.”

BURKE: John, and you are definitely a consistent PR and communications leader, and we appreciate your efforts in that area. Where can people find you online and in social media?

DEVENEY: Sure. Thanks, Johna. They can find me at www.deveney.com. That’s D-E-V-E-N-E-Y-dot-C-O-M.

BURKE: Thanks so much, John.

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2010 Bulldog Reporter Media Relations Summit: Martin Murtland, Dow Jones Solutions for Communicators, Interviewed Johna Burke, BurrellesLuce

Tuesday, September 14th, 2010

Transcript –

JOHNA BURKE: Hello, this is Johna Burke with BurrellesLuce, and I’m here at the 2010 Bulldog Media Relations Summit. I’m joined by Martin.

Martin, will you please introduce yourself?

MARTIN MURTLAND: Good afternoon. My name’s Martin Murtland. I’m vice president at Dow Jones Solutions for Communicators. I’m here at Bulldog Reporter News Summit.

BURKE: Martin, can you talk about the qualities that PR practitioners need to have?

MURTLAND: That’s an interesting one. I think there’s probably two key qualities that I see communicators needing in the future, first one being their alignment to the business media, both to truly align themselves with what the business is trying to achieve. And secondly, I would say regards to analytical skills, the ability to question things. I’ve sort of looked at the future and sort of tried to create a–I’m interested in scenario planning, sort of four scenarios what the future may, may not hold. You sort of imagine a two-by-two grid where you have, at one end, people who are very much aligned to the business, and the other end people that have sort of, “vanity publishing.” You’re just going to get a publication where the coverage of the story with their CEO is actually a hometown newspaper. And the other axis we imagine something like highly analytical skills and that augment, you know, very uncomfortable with analytical skills. So what I would say, somebody who’s got high analytical skills and a–and strong alignment in business are going to be the winners in the future. And those are the things we should strive to try to become as communicators.

But some of the other scenarios, what I would say, they’re what I would term the bluffers. They’re people with good–can talk the talk. They’ve got political alignment to the business, but they don’t have the strong analytical skills to back it up. And they’re typically people who’ll move on after shorter period of time, perhaps before they get found out. And the other end of this expert spectrum I would sort of look at people who I call ostriches. They’re people that are very much into vanity publishing, or a world future that’s sort of run by ostriches. They’re very much into vanity publishing, and their idea of measurement would be how large–how loud the clip book makes whenever it hits the desk.

And then there’s the–sort of the final scenario for what the future may hold, is a world that’s sort of controlled by the gamblers. They’re people who do have strong analytical skills, but then they’re basing on flawed content or data. And so they’re doing the sophisticated analysis on not complete information. That’s why I call them gamblers. But what I–what I think, and certainly what I’m getting across in this conference is there’s a lot of winners out there, and how there’s a very good future in store for communicators as we look forward.

BURKE: Martin, thanks so much. And where can people find you in social media?

MURTLAND: I’ll try and do the–without doing the funny dot-com bit. You can find us at the conversationofcorporation.com.

BURKE: Great. Thank you so much.

MURTLAND: Thank you very much.

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Paid Content vs. Free Content, Apple vs. Google, Web Browsers vs. Apps…as we enter a new phase of digital media who will emerge victorious?

Monday, September 13th, 2010
paperboy

Image: www.aftermathnews.wordpress.com

In March 2009 I wrote my first blog post, here on BurrellesLuce Fresh Ideas, about how emerging technologies and platforms were changing the way we consume news – supported by input I gathered from a media summit I had attended that featured panelists such as Joe Scarborough from MSNBC’s Morning Joe and BBC’s Rome Hartman.

I wrote, “And with the rise of ‘citizen journalism’ and this ‘Pro-Am’ partnership that is developing with media, the panel agreed that consumers will have a stronger need for trusted brands, filtering, and editing to help navigate the media.” A year and a half later, the cream seems to be rising to the top in this fragmented media universe.

Today the “trusted brands,” such as The New York Times, are beginning to abandon the old business model of offering free content in exchange for paid advertisements. They are instead looking to generate additional revenue by putting their text, audio, and video behind pay walls or by offering their content as an app for a small fee. “I think we should have done it years ago,” said David Firestone, a deputy national news editor commenting on the NYT’s decision to put some of their content behind paywalls beginning in 2011. “As painful as it will be at the beginning, we have to get rid of the notion that high-quality news comes free.”

The Times Co. Chairman and publisher Arthur Sulzberger Jr. added, “This is a bet, to a certain degree, on where we think the Web is going…This is not going to be something that is going to change the financial dynamics overnight.”

In fact, no one is sure where the web is going; this undeniable shift away from free content will certainly make life more difficult for the Googles of the world who rely on free content to fuel their search engine. Consumers may turn to company’s like Apple for their media, who adopted the “paid content” model early on by making content available for small fees through iTunes and more recently showing consumers how convenient it is to access a magazine or newspaper digitally for a small fee on their iPad.

 Fox News this week launched its new iPhone political app, available through iTunes for 99 cents. “The idea is that this is your essential guide to daily political news,” says Chris Stirewalt, Fox News digital politics editor, “to put power into peoples’ hands to give them the opportunity in this history making, nation shaping election, to have the tools at hand so that they can really understand and add to the depth of their experience.”

With more people opting to have their media pushed to their smart phones and iPads rather than retrieving information over the Internet it will be interesting to see how this affects web browser traffic. As free content slowly disappears, news websites and aggregators such as the Drudge Report and the Daily Beast may have a tougher time filling their sites with the hyperlinks that contain the raw material that drives much of their sites traffic. Instead the eyeballs will be looking in other directions – with more people willing to pay for content this may ultimately prove to be the antidote that saves a hemorrhaging newspaper industry.

It appears we are on the verge of coming full circle on how we get our news. We’ve gone from relying on newsstands and subscriptions to searching and accessing free content online, only to return to paying the publishers directly once again for their content through app fees and online subscriptions.

Paperboys and newsstand operators may be on the verge of extinction; however, content providers like newspapers, network, and cable TV and movie studios may have the final say in how their product is consumed after all.

As public relations and marketing professionals, how are you getting your news? How do you think the evolving media landscape will affect your ability to successfully conduct media relations and assess the value of your efforts?

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Using Social Media to Enhance Attendee Experience at PR Industry Events

Wednesday, September 1st, 2010

How is Social MediaIt’s that time of year again. Yes, it’s public relations and marketing conference season. Peter Shankman’s latest blog post gives some great tips for surviving it. Although social media is not a new thing to conferences (Twitter debuted at SXSW a few years ago), it is really now just becoming “mainstream.” In my June 20, 2009 blog post, I first talked about how I use Twitter as my note-taking platform and as a way to encourage engagement. A year later, and it is amazing to see how much more of a role social media plays in event participation.

I recently spoke at the YNPNdc (Young Nonprofit Professionals Network) second annual social media conference. Rosetta Thurman gave a great presentation on basic social media tools you should be using to enhance participation in your conference. Some of my favorite tips include:

  • Make a hashtag and promote it early.
  • Make a Twitter list of attendees and follow it.
  • Don’t hire a videographer; use Flipcams and digital cameras.
  • Allow attendees to take pictures and share them.
  • Integrate social media into your event. It is a great way to get information to your attendees and allows for more contact points than any one person can manage.

 “Building social media strategies into your event allows other people to speak and respond on your behalf. Sometimes the best answer to a question comes from a fellow attendee,” says John Chen, publications/project manager, International Society for Performance Improvement.  

What tips do you have for BurrellesLuce Fresh Ideas readers looking to increase engagement at conferences? What has worked best for your organization?

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