Posts Tagged ‘following’


To Follow or Not to Follow During Times of Crisis

Friday, May 7th, 2010
Investing in Twitter

Flickr Image: Boris Veldhuijzen van Zanten

Valerie Simon

Melanie James, a communications academic at the University of Newcastle, whom I have gotten to know through #PRStudChat, recently tweeted: “Interesting to note who @BP_America follows…” At the time of Melanie’s tweet @BP_America had 2,500 followers, but was only following nine. (At the time of this posting, they have 2,855 followers and are only following 17). As news of the oil spill spread, the @BP_America Twitter handle was updated regularly to offer information. A sample of tweets included:

Video of BP CEO touring coffer dam construction.

Doug Suttles met with MS Gov Barbour & others showing Safety Training Classes for local population around Venice, LA.

Hayward applauds President’s statement on oil spill

The BP Community Support Team has set up a hotline for those who would like to help with the gulf coast recovery efforts: 866-448-5816

While the information certainly helped to broadcast valuable messages, elsewhere on Twitter conversation regarding the oil spill was happening with as many as 20 tweets a day directed specifically to @BP_America. Between April 30th and the morning of May 6th, whathashtag.com indicated that there were more than 19,838 tweets from more than 8,284 competitors discussing the #oilspill.

The lesson: Online discussions are happening whether companies choose to engage or not. (I know, the sky is blue, right?) But we must also recognize that each company needs to assess their own resources and determine when, where, how, and which conversations they should participate in.

In order to minimize some of the public frustration and ease some of the concerns companies may have about engaging in times of crisis, one practice I recommend is that organizations automatically follow back those who choose to follow them (the exception, of course, being spammers). By following the customers and individuals who have elected to follow your organization, you acknowledge their value, and most importantly you offer the public an easy way to voice their opinions privately (via a DM), rather than in a public forum which may further fan the flames.

Free online tools like, socialoomph.com, make it easy to follow back. However, before doing so be sure to have the resources to respond in a timely manner to those who do make an effort to reach you privately.

What Twitter best practices do you recommend for companies in times of crisis? How would you instruct your clients and/or business to use social media for public relations outreach and crisis management? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

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If You Follow Me I will Follow You…

Thursday, March 4th, 2010

by Colleen Flood*

While looking at my Tweetdeck on HootSuite yesterday, I started singing the song “Follow” in my head by Genesis. This is a great song from the 80s that brings back a memory of my sister and brother-in-law dancing to their wedding song. Though, this time it wasn’t the memory of my sister’s first dance. I think the reason it came to me was the buzz lately regarding following and un-following on Twitter these days. 

Flickr Image:
Flickr Image: alasam

In addition, as my followers can attest, I was recently the victim of a spam attack which sent out “inappropriate” messages to all of my followers. Thankfully those who received the message quickly informed me of the issue. For many, this was the first time we had directly communicated with one another, however – not exactly the best first impression. But unfortunately, I am not the first person and probably won’t be the last to have their account hacked while using Twitter.

Both the headlines and my recent situation have inspired me to look more closely at the people who follow me and I in return follow back.

One example is a follow I received from @alatulip26268. While I’m flattered to have gained another follower, why are they following me? Is it because they are tied to public relations and possibly curious about the services BurrellesLuce can provide? Or, perhaps we share the same interests – such as a passion for skiing? Upon closer examination, it seems as though this profile amounts to little more than spam or at least that’s how it appears.  So I did not follow @alatulip26268 back.

Another example is a recent follow I received from @worob. This follow I felt “privileged” to receive because @worob is in a similar industry as me and has quite an impressive bio: “Former reporter turned PR rock star, Publisher for PR at Sunrise, Creator of Big East PR Pros Networking Group on LinkedIn, SM enthusiast & aspiring guitarist!” I decided it could be very beneficial to follow this person back after reading some of his past tweets. Although I have not engaged with @worob yet, I hope to and anticipate @worob is following me for all the same reasons I’m following him.

There has also been some talk that many are using Twitter as merely a numbers game or a popularity contest to see how many followers one can accumulate. To gain more followers, many are only following someone to get a follow back. 

Mikinzie Stuart (@mikinzie) recently wrote about this subject in a post on the Brazen Careerist blog entitled, “In Review:  FriendorFollow.com.” FriendorFollow.com is a website that tells you who out of those you follow do not follow you back. Mikinzie, who I follow, wrote that when she first went on this site she was upset that many of those she follows, has engaged with, and even met in real life have un-followed her. 

She goes on to say that at first it bothered her but now it does not one bit. She’s not on Twitter for the numbers or the popularity. I agree and will not be discouraged by my un-followers, which I did check out and was surprised by, and will as Mikinzie put it “continue to share in the mutually beneficial relationships derived from my Twitter community.”

Do you follow back every person who follows you? What are your guidelines for those you follow?

*Bio: Colleen Flood has been a sales consultant with BurrellesLuce for over 12 years and is eager to become a more integrated part of the social-public relations community. She primarily handles agency relations in the New York and New Jersey metro-area. She is not only passionate about work, but also about family, friends, and the Jersey Shore. Twitter: @cgflood LinkedIn: Colleen Flood Facebook: BurrellesLuce

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