Posts Tagged ‘email’


Social Media Gets UnSocial

Friday, October 22nd, 2010

by Lauren Shapiro*

unsocial

The evolution of social media’s impact on the way we communicate is so vast and is changing so rapidly that experts can’t write their text books fast enough. New developments in social media technologies seem to be positioning themselves in a manner that allows users to find each other online through friends, interests, location, and connecting them offline with tools such as Facebook’s location application, FourSquare and, the communication professional’s favorite, the TweetUp. Thankfully, the world of technology has realized that users seek interaction beyond the computer screen and are finding new niches in the marketplace to make that happen.

According to this TechCrunch article, UnSocial, the newest app for iPhone and Droid, is “geared towards professionals who want to connect with other professionals in similar or related fields, who happen to be nearby.” But don’t let the name fool you, the whole point of UnSocial is to help users bloom into social butterflies within their industry. Using your LinkedIn login/password, the application will ask you to input words that describe your professional background, as well as characteristics of people you are looking to connect with. The app searches for people who match your criteria within close proximity of your location. If you find someone you want to connect with, you can then message, email, or even call that person.

The application is geared toward professionals, but even more specifically toward users attending conferences. The program will help users to more easily indentify the people they most want to network with. I wonder if we will see this app at next year’s PRSA?

How do you see this or similar technology helping media relations and public relations professionals build their offline networks? Do you think that the communications industry will be quick to adopt this type of application at industry events? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now serve as Director of Client Services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce

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The PR Intern Who Pitched the Media

Thursday, September 30th, 2010

Kion Sanders is a recent communications and public relations graduate from the University of North Carolina at Charlotte. He is the former Public Relations Student Society of America (PRSSA) national vice president of chapter development and a current member of the Public Relations Society of America (PRSA). Recently, he officially started his career in Cleveland, OH as an account associate for Fahlgren Mortine Public Relations.

***

As a student, I was fortunate to have internships that provided me with pitching responsibilities. One of the major roles of entry-level PR professionals is building and maintaining relationships with media representatives. My relevant experience made the transition from student to professional that much smoother because I was properly prepared for future responsibilities.

A model from the Nicholas Lindsey Mercedes-Benz Fashion Week show

A model from the Nicholas Lindsey Mercedes-Benz Fashion Week Show. (Image Rights: Nicholas Lindsey Brand)

 A few weeks ago, I concluded my post-graduation internship with Weber Shandwick – a global public relations agency. As a consumer brands intern, one of my major responsibilities was pitching the media on behalf of clients I represented. I was able to practice everything from writing and distributing pitch e-mails, using social media tools to engage my targeted journalists, the proper way to pitch bloggers and of course, jumping on the phones to tell my client’s story.

This experience prepared me for one of my most challenging roles to date – serving as a PR manager for a Mercedes-Benz Fashion Week show. Nicholas Lindsey, a brand designer and one of my fellow PRSSA graduates, was in need of last-minute PR support for one of the biggest shows of his life. Immediately, I jumped at the opportunity; it was a great way to help a friend in need and a way to practice what I learned from my internship.

As PR manager for the show, my main responsibility was media relations. On show day, I had journalists present from Essence Magazine, NBC Universal and fashion bloggers from around the country, including an NYC Fashion Examiner. To solidify these high profile media representatives, I used everything I learned from my internship, especially social media for media relations purposes. My wonderful PR agency allowing me to pitch as an intern led to something I am very proud of – my first national magazine placement: NYFW Designer Q/A: Nicholas Clements-Lindsey.

To answer Tressa Robbins’ question, posted on the BurrellesLuce Fresh Ideas blog, “Should PR Interns Pitch the Media?” … YES, they should – I am a living example of how it can prepare interns for the “real world.” In fact, I recently accepted a full-time position with Fahlgren Mortine Public Relations where I … pitch the media on behalf of clients.

Giving the valuable experience interns can learn from pitching, can you think of any reasons why they shouldn’t? 

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Are Users Slow to Adopt Mobile Apps?

Friday, September 17th, 2010
Image Source: WMPowerUser.com

Image Source: WMPowerUser.com

I have an old phone.

I know it’s old because I’ve kept it longer than the service agreement I signed when I bought it. I know it’s old because it still has the logo of a now defunct cellular company on it. I also know it’s old because of my inability to download apps of any kind.

However, despite my phones technical limitations, it appears that I may not be the only one hasn’t been filling their phone with the all the latest available applications.

According to Mark Welsh’s recent story on Mediapost.com, Pew: Only Two-Thirds Of Cell Users With Apps Use Them, only four in ten mobile phone users have apps on their phone. And just two-thirds, of that 40 percent, actually use them.

(Not sure which apps to choose for the Droid? Check out this post from my BurrellesLuce colleague Johna Burke.)

Welsh notes that the download and use of applications is “still not among the most popular mobile data activities, with only 29 percent of mobile subscribers having downloaded an app…” In fact, “People are more likely to use their phones to take a picture, text-message, browse the Web, email, record a video, play music and send instant messages than they are to access an app.”

Does this mean that downloading the latest apps for my mobile device isn’t all that it’s cracked up to be? I have to admit; it’d be nice to have sporting event updates or get restaurant reviews before leaving the house and then be able to accurately calculate a good tip.

However, like many of those surveyed, I use my phone as, well, a phone. The reliability of the service is paramount. Anything beyond that is just gravy.

Of course, there are always benefits to owning an older phone. For one, unlike so many people, I can break my cell phone contract without a penalty. Also, I never get frustrated with my phone because I really expect nothing from it other than the most basic of services.

Confidentially, though, I’m really just waiting for my birthday present iPad anyway.

How about you? Have you been quick to download apps? If so, do you still use them? If you haven’t added any or no longer use them, why?

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Email Etiquette: 4 Quick Tips for Keeping Your Cool

Thursday, September 9th, 2010

Denise Giacin*

Email_Frustration: Tips We’ve all had moments of frustration when emailing back and forth with clients and colleagues. You know the situation… You’re working diligently at your desk when into your inbox comes an email that drives you up the wall. You want to throw your computer out the window but instead you grunt, maybe even bang your mouse on the table. Then you start typing an email with such ferocity that your co-worker down the hall can hear your keyboard clacking.

(Are your emails sending the wrong message? Check out this post from my BurrellesLuce colleague Lauren Shapiro.)

Before you send a message you’ll regret, here are 4 Quick Tips for coming across nicely in your emails:

Avoid using phrases such as “I told you this already but” or “I thought my email was clear” when you are going back and forth with someone in an email. This may seem harmless enough at first glance, but you’re basically saying “Hey dummy, don’t you get it?” In my opinion, if you feel like saying this in your email, it’s time to pick up the phone. There is obviously a disconnect in your email conversation and a quick phone call could help clear things up.  

Do not set up your emails so the other person feels like they have to be defensive when they respond to you.  Even if your client or colleague has asked you the same question 100 times, keep in mind that you might not be explaining yourself as clearly as you think. Again, this is where a phone call to the person could prove more beneficial than an email exchange.

Avoid over-punctuation (e.g., “!!!!!!!!!!!” or “???????????”) in your emails. This absolutely conveys irritability. Unless you’re using it to show excitement in a positive way such as, “Great article in the New York Times today!!!!!!” over use of punctuation isn’t necessary and comes across as rude.

Limit the use of emoticons. I think one of the misconceptions with emoticons is that they erase any negativity or sarcasm in an email. My rule of thumb: unless the message is positive, don’t use a happy face.

  • Appropriate: “I know this can be very confusing, but I’m happy to help. [smiley face]”
  • Inappropriate: “I don’t know why you’re having issues with the system. It takes my other clients a lot less instruction to learn!!!! [smiley face]”

The “inappropriate” example is a culmination of everything I’ve advised against. This is definitely NOT how you want to respond.

What are some ways you convey niceness in an email when all you want to do is scream? Have you ever received a nasty email and if so, how did you react? 

*Bio: Prior to joining the BurrellesLuce Client Service team in 2008, Denise worked in the marketing industry for three years. She holds a bachelor’s degree in communications from the University of Connecticut, where she gained experience interning in PR and working for student organizations. By engaging readers on the Fresh Ideas blog Denise hopes to further her understanding of client needs. In her spare time, she is passionate about Team in Training (The Leukemia & Lymphoma Society’s charity sports training program) and baking cupcakes. Her claim to fame: red velvet cupcakes with cream cheese frosting. LinkedIn: dgiacin Twitter: @denise10283 Facebook: BurrellesLuce

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BurrellesLuce Newsletter: Digital Overload – How to Boost Productivity and Eliminate Burnout

Thursday, August 26th, 2010

Working Hard resizeWhether we like it or not, we’re continuously inundated with emails, status updates, mobile text, and videos, among numerous types of messages. Perhaps we’re even bombarding others with messages of our own. After all, that is the nature of the digital beast, or so it seems. And as communications professionals, it’s our job to be right there with it.

But we may be paying a steep price to operate in a state of constant contact. As journalist and author John Freeman has cautioned in this Wall Street Journal essay, “The faster we talk and chat and type over tools such as email and text messages, the more our communication will resemble traveling at great speed. Bumped and jostled, queasy from the constant ocular and muscular adjustments our body must make to keep up, we will live in a constant state of digital jet lag.”

As PR practitioners, how can we keep from burning out and, at the same time, ensure that our messages aren’t merely adding to the digital fatigue?

Discover 10 ways to lessen the load of lightning-fast communication by visiting the BurrellesLuce Resource Center.

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