Posts Tagged ‘consumers’


Public Relations & Marketing with QR Codes

Wednesday, March 2nd, 2011
Flickr Image: Fluid Forms

Flickr Image: Fluid Forms

In my last post, I talked about 2D barcodes being used in the print media to connect the readers’ to additional content and offer a more interactive experience. I also mentioned that there’s a myriad of uses in the communications field – not just advertising but marketing and public relations as well.

Remember, however, even though QR codes are catching on here in the US, that doesn’t mean everyone knows what they are or how to use them. If you plan to launch an initiative using QR codes, be sure that you educate your audience with detailed instructions on what to do.  Also, wherever the QR code leads must offer value – exclusive information, how-to videos, giveaways, discounts, entertainment –something to grab their attention and encourage interaction. It is often easier to have the QR code point to a website that can be updated and refreshed with new content, rather than a static page, as once a QR code is created most cannot be modified.

Here are some ways to utilize QR codes in marketing, event planning and PR:

  • Print on your business cards leading to client testimonial page or background bio.
  • Include on conference attendee badges to make exchanging contact information a snap.
  • Non-profits could link to volunteer and donation pages.
  • Use it to link consumers (or reporters) to how-to videos or detailed instructions.
  • Have a QR code screen-printed onto t-shirts, linking to details, to raise awareness about a charity cause or some other event.
  • Use at a tradeshow to allow attendees to quickly scan your contact info.
  • Grassroots campaigns could link to a podcast of their guiding principles with a call to action.
  • Put next to retail displays linking to product reviews.
  • PR efforts for a large event could utilize a QR Code with a link to a map of the event’s venues.
  • Sponsoring an event? Use a QR code on signage and other pieces linking to a special thank-you page and a sign-up form for such things as newsletters.
  • In public awareness materials, it might link to an assessment survey or support resources.

In media relations, you could even embed in your press release directing the journalist to your online press kit or photo gallery and fact sheets. That should be just enough to get your creativity flowing. What can you add? How are you incorporating QR codes into the marketing mix? How has it benefited your communication efforts? What have been some of the challenges?

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Battles Rage Over Content, as Netflix Changes the Game in the Web TV and Streaming Video Space Once Again

Tuesday, December 7th, 2010

ba-netflix0811_f_SFCG1281474279With the help of Wikipedia, I learned the different types of battles that are fought. If you’ve been following what is going on in the latest turf wars between the cable providers (Time Warner Cable, Comcast), online providers (Netflix, Hulu) and media Companies (Fox, CBS) – you’d see very different strategies deployed by each side. All have one common goal in mind…control the distribution of entertainment to consumers, and all seems fair in this war. 

A “battle of attrition” aims to inflict losses on an enemy that are less sustainable compared to one’s own losses.

According to this New York Times, Netflix recently made a bold move by launching a new “streaming only” service, offering unlimited streaming movies and TV shows for a mere $7.99 a month. Also, in addition to Netflix paying the Post Office a whopping $500 million dollars a year in postage to mail out their signature red envelopes filled with disks, they will now pay studios another hefty sum for rights to their movies by recently completing a combined deal with Paramount, MGM and Lionsgate for one billion dollars. This does not include deals Netflix made earlier in the year with other major studios, such as Sony, Warner Brothers, Universal and 20th Century Fox.

So why are cable providers like Time Warner Cable and Comcast getting hot under the collar? Let’s take a closer look:

Netflix currently pays Starz, a pay TV channel, about 15 cents a month for each subscriber (which allows their customers to watch streaming movies from Sony and Disney), pennies compared to the $4 to $5 a month that cable and satellite owners pay for access to Starz, according to Rich Greenfield, an analyst at BTIG Research.

These types of deals, which allow consumers to access a larger catalogue of movies and bypass their local cable provider by accessing them online, couldn’t come at a worse time for companies like Time Warner Cable and Comcast. Cable providers already reported a net loss of 119,000 customers in the third quarter of 2010, the largest decline in 30 years.

A “battle of envelopment” involves an attack on one or both flanks.

Comcast is fighting back on two fronts by slapping Level 3 Communications, a provider of internet backbone services, which handles Netflix content, with “additional traffic fees.” Incidentally, Comcast, who’s acquisition of NBC is imminent, already competes directly with Netflix through their new acquisition of Hulu (Comcast owns 32 percent stake in Hulu). The rate hike could easily be seen as a way for Comcast to milk their competition, however, they can make the argument that Netflix’s massive volume is overtaxing their system and therefore should pay more. A recent study by Sandvine, a broadband equipment maker, showed that Netflix’s 16 million customers accounted for more than 20 percent of all Internet download traffic in North America during peak evening hours)

A “battle of encounter” is a meeting engagement where the opposing sides collide in the field without either having prepared their attack or defense.

If all of this wasn’t enough to make cable executives nervous, Netflix followed up their unlimited streaming offer by announcing a deal with newly formed film studio, FilmDistrict. As highlighted in this New York Observer article, the part of this deal that could prove to be a game changer is that it doesn’t include the standard “pay TV window” wherein new releases go to the cable industry first, then premier on Netlifx a few months later. 

According to The New York Post, Netflix is also in talks with studios about gaining access to “current episodes” of primetime TV shows and is willing to pay between $70,000 and $100,000 per episode. This is a first since Netflix has always offered only TV shows from past seasons.

Through all of this, media companies have been in constant negotiations with all of the “content distributors” – cable providers (Time Warner Cable and Comcast) and online providers (Netflix) – with behemoths like Google, Sony and Apple waiting in the wings as all three plan to compete in the game of online streaming distribution. Google, however, has already met heavy resistance from the networks. ABC, CBS, and NBC who all said they would not allow Google TV to stream full episodes of their shows. This should make for some interesting future negotiations between the two sides. But I wouldn’t be surprised if the networks suddenly changed their mind if Google TV’s relatively new service begins to take off.

A “battle of annihilation” is one in which the defeated party is destroyed in the field.

So what about the consumer, the eyeballs everyone’s vying for in all of this? I for one couldn’t be happier with all of the choices I suddenly have to watch movies or TV shows. The Internet is once again threatening the “middleman,” or, as I like to think of it, just another case of the Internet once again replacing one of the “brokers” of the world. We’ve seen it happen to some extent with real estate, stock trading … and now entertainment.  For 30 years cable providers have been the “brokers” for entertainment, bringing media and consumers together. It appears, for the moment at least, another “broker” is in jeopardy of once again being replaced by the Internet.

So what are your thoughts? Who do you think will win the on-going battle? Are you happy with the choices you have to access entertainment content? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

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What’s the Deal, Facebook?

Friday, November 19th, 2010

by Lauren Shapiro*

Gowalla Location-Based Social MediaTo businesses looking to attract consumers: I’ll give you my email address, if you promise to send me coupons. I’ll fill out your online survey, if you give me a free appetizer at my next visit. I will fan your Facebook page, if you send me exclusive offers. I would even check in to your business, if I used a service like FourSquare or Gowalla. But, I will only do what you ask, if you give me something in return…

Facebook introduced “Places” in August, an application that allows users to check in to local businesses and places ala FourSquare. However, according to PC World, a study by Pew Internet and American Life Project released statistics showing that “only four percent of online adult Americans use location-based services.” Merely one percent of participants in the Pew survey actually use check-in applications, such as FourSquare.

So why would Facebook broach the location-based application market when only a very small percentage of Americans actually use it? Leave it to Mark Zuckerberg to have another trick up his sleeve. Zuckerberg, with the launch of Facebook Deals, realized that the popularity of Facebook , the release of The Social Network and, let’s be honest, an already Facebookcentric world – can and probably will turn the one percent of location-based app users into way more!

According to the PC World article mentioned earlier, Facebook Deals “will allow people to find deals nearby when checking into a location on Facebook.” Even better, you can find deals ahead of time and then choose to venture to that business and check-in to receive a coupon on your mobile phone. What better incentive to check-in to a location than the promise of a discount? Furthermore, aren’t users more likely to visit a business that is offering a discount than a business that is not?

Taking a nod to the marketing gurus of the world, consumers love discounts. Especially in this economy, coupon offers can be the deciding factor when debating where to get lunch or where to get that new pair of jeans.

Facebook has not only paved the way for social networking and changed the way users interact online, but now has allowed businesses to have a greater reach with their current consumers and easily find new ones!

Are you in the one percent of location based application users using applications such as FourSquare and Gowalla? If not, will you be more or less likely to use this type of product if you were guaranteed a discount? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

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*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now serve as Director of Client Services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce

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Crowdtap: A New Platform in the Social Media World

Wednesday, November 3rd, 2010

by Denise Giacin*

CrowdtapI’m always up for checking out new things in cyberspace so when I came across Crowdtap I figured I’d give it a try. Still in beta, Crowdtap is a way for consumers to “tap in and ideate, engage and promote with leading brands, entertainment properties, non-profits and startups,” according to its website. The basic idea is to participate in what you want to and you will be given status and rewards for your time.

Let’s take a look at my profile, for example. I sign in using my Facebook account and immediately see my avatar, status level, total cash earned and total points at the top of the page. Any actions available for my participation are located below my status bar. “Quick Hits” are generally poll questions (multiple choice or short answers). “New Actions” are opportunities posted since I last signed in, and “My Actions” are discussions I am already taking part in. I can comment and engage my peers as we actively participate.

By clicking on the “Stats” tab at the top of the page I can look at all my data for my actions, cash, and points. Your “Quality Score” is on this page, as well, and is important because the site asserts that participants need to maintain a good reputation in order to receive new actions. Participation, solid answers with details and photos, and sharing content are ways to keep your Quality Score up.

Similar to other social media platforms (Foursquare comes to mind) Crowdtap rewards participants with badges for their participation. You have the opportunity to earn “brand badges” or “action badges.” For example, I performed three actions for Mr Youth, an agency in New York City, and received the “Mr Youth” brand badge. I also responded to three moderated discussions and received the “Ideator” badge.   

In addition to badges, I’ve also been earning points, which have promoted me to higher levels of status. I’ve gone from “cardboard” to “plastic” to “oak” and now I’m “bronze.” Each new level gives the participant more opportunities, such as sampling products when you reach level three and receiving advanced notification when you reach level four. The advanced notification part is key for opportunities that give cash rewards. When you earn over $10.00 you can redeem all of it to charity, or you can redeem 5 percent and take the rest on an Amazon gift card.

I signed in as a participant, but you can also sign in on the Crowdtap Client Site, where you can be the one asking all the questions. There are options for polls, feedback questions, discussion boards, sampling opportunities, sharing  (such as Facebook, Twitter, and YouTube), or even hosting a party.

Will you check out Crowdtap as a consumer or a client? Do you think this is an innovative social media site? Do you feel Crowdtap will “empower influential crowds to drive measurable peer-to-peer marketing results” like the website claims? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas. 

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*Bio: Prior to joining the BurrellesLuce Client Service team in 2008, Denise worked in the marketing industry for three years. She holds a bachelor’s degree in communications from the University of Connecticut, where she gained experience interning in PR and working for student organizations. By engaging readers on the Fresh Ideas blog Denise hopes to further her understanding of client needs. In her spare time, she is passionate about Team in Training (The Leukemia & Lymphoma Society’s charity sports training program) and baking cupcakes. Her claim to fame: red velvet cupcakes with cream cheese frosting. LinkedIn: dgiacin Twitter: @denise10283 Facebook: BurrellesLuce

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I Want To Live In The Future Too! QR Codes And The Storytelling Experience

Wednesday, October 27th, 2010

Denise Giacin*

A few weeks ago I had the pleasure of attending a PRSA-NY book signing at Baruch College/CUNY for Nick Bilton’s new book I Live In The Future & Here’s How It Works. New York Times reporter and Bits blog technology writer, Nick Bilton presented his book and offered his perspective of the changes in the world’s media landscape. Bilton stressed the need and importance for people to adapt to these changes (no more “this is too advanced for me” excuses).

One of the changes Bilton points out is the shift in people paying for experiences, not content. Without giving too much away, he talks about when he actually cancelled his home delivery of the New York Times. This was shocking for me to hear at first. But when I read about why he chose to cancel, I completely understood. Staying true to his beliefs, Bilton’s book provides the reader with a unique experience by having a QR (Quick Read) code – a type of bar code – at the beginning of each chapter. 

QR Code

 I downloaded ScanLife (one of many applications available for reading QR codes) onto my Droid X and was able to scan the QR code. The code prompted my phone to open its browser for additional content on nickbilton.com related to the chapter I was reading. There were videos, links, and even a comments section. I was very impressed and certainly felt like these additions enhanced my experience of reading the book.

Another important topic, in I Live In The Future & Here’s How It Works, is the idea of “anchoring communities” and pertains to how we organize all of the information we receive through the web. Who we are friends with on Facebook and who we follow on Twitter, for example, help make up this community as a way to filter what information we pay attention to. I think it is imperative for organizations to realize people are receiving their information quickly and from many different channels.

Bilton’s book is straightforward and honest. He writes, “I’m not going to wake up one day and say, ‘Hey, the Web isn’t for me, I’m going to start buying CDs, print books, and newspapers again.’ I’m among the era of new consumers and contributors, and we’re looking for new forms of content and storytelling.”

If you are struggling to get a grasp on these concepts, I strongly suggest you pick up I Live In The Future & Here’s How It Works. Other topics in Bilton’s book discuss the correlation between video games and the performance of surgeons, how our brains adapt to change, the concept of “1, 2, 10”, and technologies in the not-so-distant future.  

If you’ve read Bilton’s book, what are some of the points you found most relevant to the communications industry? How will you be applying his concepts to your next PR or marketing initiative? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

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*Bio: Prior to joining the BurrellesLuce Client Service team in 2008, Denise worked in the marketing industry for three years. She holds a bachelor’s degree in communications from the University of Connecticut, where she gained experience interning in PR and working for student organizations. By engaging readers on the Fresh Ideas blog Denise hopes to further her understanding of client needs. In her spare time, she is passionate about Team in Training (The Leukemia & Lymphoma Society’s charity sports training program) and baking cupcakes. Her claim to fame: red velvet cupcakes with cream cheese frosting. LinkedIn: dgiacin Twitter: @denise10283 Facebook: BurrellesLuce 

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