Deborah Gilbert-Rogers*
When you receive a message from a Facebook connection, you usually also receive an email letting you know (assuming your settings are defined for this) that so-and-so has sent you a message. At the very least you get a notification, when you login to Facebook, showing you that a message is indeed waiting. Or at least that is how it used to be.
If you’ve enabled integrated Facebook messaging – Facebook is slow rolling this feature – where friends can contact you via messages, chat, or email, the messages may showup any number of places and you may not know you have one. This has happened to me a number of times, where friends have sent private messages only to have these messages appear in a chat (which I didn’t see until after the friend signed off) and vice versa.
Communication sent from the Pages you’ve “liked” can be equally hard to see.

While you may not always be interested in the content sent by the Pages you’ve connected with, sometimes they contain important information about upcoming events or changes to contact information, etc. And as a marketing and PR professional you want to make sure your followers are getting the information they need to stay informed and engaged.

> Solution 1: To see messages from Pages, you need to click on “Messages” located in the left-sidebar of your feed. Then click on Updates. Then you can sort through, read, and delete the Page Updates/Messages as you would normal messages from connections.
> Solution 2: If your Facebook messaging is intergrated, then go to “Messages” in the left-sidebar of your feed. This will show you all of the messages from your friends, regardless of whether they came from Facebook chat, private messages, or Facebook email. To see updates from the Pages you “like,” simply click “Other” in the left-sidebar.
> Solution 3: Visit a specific page and elect to receive updates from them by “e-mail.” In the left-sidebar of the page, you may have to scroll to see this, there will be options to Subscribe via SMS, or RSS.
Want the low-down on more Facebook Features? Download this free BurrellesLuce tip sheet, “Ten Tips for PR Professionals: Facebook Features” from our Resource Center.
Are you seeing all the content from your Facebook pages you follow? How do you think these settings affect your ability to connect with your audiences and friends? Please share your thoughts by leaving a comment here on Fresh Ideas.
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Bio: After graduating from Rider University, where she received a B.A. in English-writing and minor degrees in Gender Studies and French, Deborah joined the BurrellesLuce Marketing team in 2007. As a marketing specialist she continues to help develop the company’s thought leadership and social media efforts, including the copywriting and editing of day-to-day marketing initiatives and management of the BurrellesLuce Fresh Ideas blog. Facebook: BurrellesLuce Twitter: @BurrellesLuce LinkedIn: dgrogers





Is Digital Media Changing PR’s Role in News-Gathering?
Wednesday, August 18th, 2010Flickr Image: yago1.com
The Oriella PR Network issued their 2010 Digital Journalism Study recently. The survey consisted of 770 journalists across 15 countries, and is used to find out how digital media has changed the nature of news-gathering. In reviewing this study, I naturally paid the most attention to those items that directly affect public relations and media relations practitioners.
For example, according to the report, “interest in traditional news content remains healthy.” Results showed:
Interestingly, demand for social media news releases (SMNRs), chosen by 19 percent of journalists in 2008’s survey, and 15 percent in 2009, has leveled off at 16 percent in 2010.
The report notes it is possible that these declines may be due to the fact that publications have the capabilities to produce their own multi-media content now. Previously they were more reliant on content from third parties.
Considering the international reach of this survey, I was curious if our own U.S.-based media followed suit. I set-up a (very un-scientific) three-question survey on PollDaddy and asked my Twitter and LinkedIn journalist connections to respond. There were only a handful of responses, but the poll answered my question.
When I asked for additional comments, one respondent replied, “I wish press releases had original quotes instead of marketing-speak.” Another responded, “Short, sweet and to the point. Make it catchy. Make it actually newsworthy. Make it interesting. And don’t send something that’s happening that day. Timing is EVERYTHING.”
Jessica Pupillo, freelance writer and editorial director for St. Louis Sprout & About, opined: “Put the news release headline in the subject line of an e-mail. Also put the text of the release in the body of the e-mail, and ALWAYS include copies of the release and access to photos on your online press room. Include a phone number where you can be reached during reasonable hours (7 a.m. to 9 p.m.). If you don’t answer your phone when I call, I may just skip your news.”
The author of the Digital Journalism Study results report surmised, “Time pressures remain – it is down [sic] to the PR community to facilitate access to relevant stories so they can turn it into a compelling story as efficiently as possible.” And, goes so far as to state, “While the communications landscape has become increasingly complex, journalists continue to rely on PR professionals to address the basics of news gathering in the content they produce. Communicators that overlook this essential need do so at their peril.”
If you’re a media professional, do you agree with the survey findings published in the Digital Journalism study or from my poll? What do you wish public relations professionals would do better? If you’re in PR or media relations, how are you tailoring your strategy to meet the changing needs of journalists? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.
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