Posts Tagged ‘communication’


Christmas Tunes, an intentional time warp or just merry messages from yesterday’s Golden age of Radio and TV?

Friday, December 23rd, 2011

I can’t remember where I heard this season’s “first” Christmas pop song. But like hearing the first birds of spring, suddenly there it was blaring from some outdoor mall or airport …and before the World Series was even over! So why is it that songs about a reindeer’s red nose, silver bells, or a dream of a white Christmas fill our ears year after year (whether we like it or not)? I love these songs and I have fond memories of these songs as a kid. I’d just prefer to remember them from a time where I was butchering them in a school play or caroling door to door, rather than hearing them in these public places.

Christmas classics like Drummer BoyRudolph the Red Nosed Reindeer, Silver Bells, and Blue Christmas have been playing in retail stores, gas stations, hotel lobbies and over the radio waves for more than 60 years. Recently, these songs and many other holiday pop classics were highlighted in a popular web comic strip XKCD. The illustration points out that many of these songs, as well as other Christmas blue chip classics, were published and recorded around the 1940s and 1950s. Hint, it’s the baby boomers that we have to thank for keeping these songs in the mainstream for so many years.

Eric Harvey, a PhD candidate in Indiana University’s Department of Communication and Culture claims during a very specific time in American history (1940s and 1950s), culture and technology played a big role in the release of many of these holiday classics. During that time millions of young baby boomers were enjoying holiday films like Bob Hope’s the Lemon Drop Kid which gave us Silver Bells, and Bing Crosby’s Holiday Inn where he famously croons as a WWII soldier returning home with “I’ll be home for Christmas.” In the late 40s radio began to converge with TV and it was commonplace for families to be huddled around their living rooms enjoying holiday musicals, the songs forever etching memories of Christmas past in their minds.

With over 76 million babies born between 1945 and 1964 (who today make up more than half of all consumer spending in the US), it’s no surprise these songs are being used intentionally by retailers to recreate Christmas past and market to today’s multigenerational audiences – hopefully stimulating spending around the holiday season.

Harvey also points out, however, that “While it’s true that the majority of Christmas pop music played on mainstream radio stations was originally published and recorded in the 1940s and 50s, and naturally the culture of that time will permeate these songs, that does not directly equate to a modern nostalgia for that era.” In other words, what if you’re not a baby boomer? What if you didn’t see the movies, the TV show or are just too young to identify with these songs?

With the sheer repetition of these songs being played during today’s stressful holiday seasons, will these songs eventually condition us to equate them with long lines, holiday traffic or the dreaded visit from you’re annoying brother-in law? Very doubtful. After all, every generation has their favorite Christmas songs, and with today’s limitless choices and devices to hear them, it’s sure to be a Rockin’ Holiday Season for all generations! My personal favorites are Father Christmas by The Kinks, Greg Lake’s Do You Believe in Father Christmas? and Joan Jett’s Little Drummer Boy. What are yours?

Happy Holidays from all of us here at BurrellesLuce!!

  • Share/Bookmark

Business IS Personal – Five Tips for Effective Client Relations

Thursday, December 15th, 2011

Kelly Mulholland*

In business you commonly hear the phrase, “It’s nothing personal, it’s just business.” While this saying may signify that there is nothing wrong with playing competitive games professionally, it’s impossible to argue that business isn’t personal. Businesses have always had to be personal with their clients – though the tactics by which they reach their audiences and the modes by which they build and maintain relationships have certainly changed over the years.

@emorgenstern: It's all about the people. Always.

Even so, fundamental techniques still need to be put in place to ensure high levels of client satisfaction. Here are the 5 most useful ways I have found that help to build client rapport overtime:

1. Use the client’s name when speaking to them: It not only ensures the client feels that you are listening but it also helps you remember with whom you are speaking.

2. Don’t delay communication: Haste doesn’t always make waste. Bad news never has good timing, but it definitely doesn’t get better with time. If you see issues, contact the client immediately acknowledging you are working with your team to resolve the issue. You want to keep your client informed regularly, so that all parties involved know when the job is complete.

3. Educate your client while educating yourself: A client may not know when to ask for help. Taking the time to coordinate your schedule for training sessions can help provide them with the information they need to do their job more effectively and keep you and your organization informed of service features and product improvements that your clients want to see based on their feedback.

4. Don’t rely on just email to communicate: In AdAge’s “How In-person Meetings and Phone Conversations Will Save Your Client-Agency Relationship,” Judy Neer discusses how we shouldn’t rely on one form of communication with clients. While email has many benefits, such as sending documents, a lot can get lost in translation. Make a habit of picking up the phone if you are playing email tag with the client. Take your client to lunch, coffee or even write a handwritten letter. (You can also see my colleague Denise Giacin’s blog post for further details on email etiquette.)

5. Over-deliver, under-promise: Never promise a client something you have hesitations about delivering, otherwise you risk ruining your credibility and trust. In other words, manage the client’s expectations.

What customer relationship management tools do you find most useful? How are you putting the personal back in your client relationships? Please share your tips here on BurrellesLuce Fresh Ideas.

***

Bio: Before joining the BurrellesLuce team in 2011, Kelly interned at CondeNast’s Glamour magazine as an editorial intern to the senior style writer and was an editor of her college newspaper. She received a B.A. in Behavioral Science and Business, Society and Culture from Drew University with honors. After graduation, she worked as a sales associate at Nordstrom and took a month off to travel abroad throughout Europe. In Kelly’s free time, she enjoys traveling, fashion, reading, bringing awareness to Breast Cancer, running 5Ks, baking and social media. Twitter:@miss_mulholland Facebook: BurrellesLuce; LinkedIn: Kelly Mulholland

  • Share/Bookmark

Lessons for Leaders: Dancing with PR Star Patrice Tanaka in Her Book “Becoming Ginger Rogers”

Tuesday, December 13th, 2011

Be sure to RSVP for the commPRO.biz Holiday Party and Celebration of Ballroom Dancing, featuring Patrice Tanaka, co-chair, chief creative officer, whatcanbe Ambassador CRT/tanaka and co-hosts Fay Shapiro, publisher, commPro.biz and Todd Grossman, VP, Multivu™, a PR Newswire company.

***

This book review by Johna Burke, BurrellesLuce SVP,  first appeared on commPRO.biz and is reposted with permission. 

Patrice Tanaka: "Becoming Ginger Rogers"

First, let me say that I love biographies. People are fascinating and their stories rarely fail to compel and inspire me to think differently, try something new or just try to be an overall better person.

Patrice Tanaka’s book “Becoming Ginger Rogers…How Ballroom Dancing Made Me a Happier Woman, Better Partner and Smarter CEO” was, as advertised from the front cover, “inspiring.” And, for me, a page-turner because I’ve met Patrice personally, but also because she is a public relations pro telling her own story. In essence, whether your personal “style” is rumba, foxtrot, tango or the samba—you’ll really like this book. Reading this book IS the mirror-ball of communications—and it’s A WINNER!

Not only is Patrice co-chair, chief creative officer and whatcanbe ambassador at PR firm CRT/tanaka, but she is also is an artist of words. Throughout her career she told the story of her clients and organization so eloquently; this is no less true in her book. She turns her storytelling into a master class of “take care of you” for every professional. Within her book she wins and loses love, she struggles and succeeds in business and she follows her passion to develop new skills. Patrice teaches lessons of endurance and empowerment through life and specifically through dance. As she transforms her physical appearance and mental strength she learns and fills gaps of vulnerability with confidence, poise and glamorous gowns.

A few lessons I learned that you can apply to your daily life and career, as well:

  1. Be a leader. Be in tune with yourself and allow wonderful things to happen all around you. Patrice, while herself is a dominant leader, her strong lesson came from her taking cues from her strong partner and instills those same traits with her “whatcanbe” program at her agency.  
  2. Be a follower. My favorite lesson is from the mambo where Type-A Patrice let her partner lead. She didn’t rely on a routine, but allowed herself the freedom to live in that moment of the dance in the power of her knowledge to guide her and trust in her practice and experience.
  3. Love yourself. When times are tough, remember that unless you are strong and take care of yourself it’s hard to be strong for others.
  4. Love what you do. It will show. No matter what you’re doing: PR, marketing, dancing, knitting, accounting—love it while you’re doing it and you’ll find the best YOU. If you don’t love it, don’t worry, but don’t force something that doesn’t feel right. There’s a “Ginger Rogers” in you waiting to bloom.
  5. Follow your gut. Patrice suffered loss in her life, but you would NEVER know it. She commands an audience whether her feet or her mouth are telling the story. She is inspirational and truly in tune with her heart and her instincts.

This book is a tapestry of communication and life lessons and skills exemplified at the highest level. Each day we all dance our own mambo and after reading Patrice’s book you’ll be reminded to master the basics and the routine will follow. So many times in a world trying to be clever, the simple lessons are the most powerful.

I read this book in two days—just the pleasure and the mental vacation I needed. The real joy is that it’s a business book too. Patrice is an entrepreneur who has a keen business sense and places high value on people to make her organization thrive.

Through all of the stories and lessons the secret ingredient to this book is, in fact, Patrice. She transforms herself and reminds me to prioritize and be diverse. Communications plans are very much the same. You know the moves you have the technique and you need to trust your skills to execute and rely on cues for subtle adjustments as needed. When you meet her in person, don’t be fooled by Patrice’s tiny stature … her presence is large and in charge on the dance floor and on the PR scene.

###

About Patrice Tanaka: Patrice is Co-Chair, Chief Creative Officer and whatcanbe Ambassador at CRT/tanaka. She’s also author of “Becoming Ginger Rogers…How Ballroom Dancing Made Me a Happier Woman, Better Partner and Smarter CEO.” Her personal philosophy is that of “whatcanbe,” CRT/tanaka’s brand vision, cultural ethos and approach to business that involves helping the agency, its clients and the community-at-large to envision and manifest a bigger, brighter, better future.

  • Share/Bookmark

Marketing Brand Loyalty: How Far Would You Go?

Monday, November 28th, 2011
Yfrog: the_951

Yfrog: the_951

As I was going through my daily ritual of skimming through my Google Reader and industry headlines, this one caught my eye, “Zappos Founder Launches New Voyeuristic Ecommerce Site.” I figured it was a teaser headline so after only a brief pause, I continued on.  When I saw this one a minute later, “Zappos Founder Wants to Peek in Your Closet.” I knew it was something I had to read!

Nick Swinmurn does want to see what’s in your closet, as do many other marketers and advertisers. According to AdWeek, his new platform RNKD (pronounced ranked) opened to the public (in beta) on Wednesday, November 16th. In an interview with Women’s Wear Daily, Swinmurn said he felt there had to be a better way for vendors to know who their customers are and to create a channel of communication. 

Mashable explains, “The concept is simple: Take pictures of all the things you have in your closet. Tag them by brand and purchase location and get rewards and deals based on your proven likes.”

In a statement to Huffington Post Swinmurn says, “Every consumer has favorite brands and stores they are loyal to, but most have never been recognized or rewarded for their purchases. If you buy more shoes from Nike than anyone else – shouldn’t you be given early access to new lines and different pricing than someone who is trying the product for the first time and may never buy again? ” Swinmurn argued that RNKD, unlike many other social sites, gives people an incentive to share.

There are tiered rewards, presumably to make sure beginners are able to win some deals. Users can earn points, badges and discounts by uploading, “liking,” commenting, or accumulating a particular brand as well as inviting friends and sharing via Twitter and Facebook. There are also individual ranks for the various types of apparel. The user can even peruse other people’s closets to find new brands (although you are able to make your profile private if you prefer).

According to a WSJ blog, the catch right now is that not many brands have jumped onboard yet, and it could be a while before the site reaches the scale that brands really begin to offer discounts.  Currently the site shows users being rewarded based on weekly rankings with gift certificates from Zappos and Dethrone Royalty – two of Swinmurn’s own creations.  The blogger notes brands currently have no control over how their clothing items, shoes, and accessories are being portrayed on RNKD, since the content is user-generated – to which Swinmurn replied, “We’re telling brands, that’s just real life. Here are the $100 shoes in people’s closets, next to the $20 pair, because that’s what people really own.” 

So, as the old BASF tagline goes, “At BASF, we don’t make a lot of the products you buy. We make a lot of the products you buy better.” Swinmurn is betting that RNKD will revolutionize the brand loyalty arena by allowing retailers to offer the biggest discounts to those who deserve them – their biggest fans.

What do you think? Will you whip out your phone (yes, there’s an app for that) and start uploading pictures of what’s in your closet? Do you think Swinmurn is on the right path? I look forward to your feedback!

  • Share/Bookmark

PRSA-NCC: The Changing Landscape of Social Media

Tuesday, November 22nd, 2011

“I don’t know what Facebook is going to look like a week from now because, you know, we move pretty fast,“ said Andrew Noyes, public policy communications, Facebook, at the National Capital Chapter of the Public Relations Society of America’s (PRSA-NCC) event on the Changing Landscape of Social Media. The tools we use now are ever changing and new tools and platforms are always emerging.

Panelist Ricky Choi, social media strategist for LivingSocial, reminded the audience, “Social media should be visual, personal and conversational.” He noted that social media will be a better marketing tool than email in three to five years and that social media engagement is the sum of interaction and content. Communicators should try to include context without being salesy.

The evolution of the media is happening, but questions remain regarding the best way to translate personal use to the big picture, Noyes reiterated. Choi suggested more education as one possible solution. Facebook is trying to educate younger users on how to be good digital citizens and understand that reputation is important. The social media giant is working with outside thought leaders to encourage people to use their privacy settings effectively. (more…)

  • Share/Bookmark