Posts Tagged ‘brands’


Celebrityism and the Next Wave of Social Networking

Tuesday, July 12th, 2011

Lauren Shapiro*

myspacelogo-BracketThere is no doubt that celebrities play a huge part in the advancement of brands, whether appearing in social media, TV and print ads, or generally endorsing a product or company.

Celebrities are written about everyday and provide us all with water cooler fodder and their involvement in any organization is shouted from the rooftops in hopes of seeing more articles and blog posts publicizing said organization. PR firms release press releases, photo-ops are staged and having a celebrity as the face of your company draws more attention than ever.

After purchasing MySpace for $35 million, Specific Media announced that singer, dancer, actor (and now business tycoon) Justin Timberlake would be both “part owner and creative force” for the newly purchased social network, according to an article on MTV.com. Although Timberlake’s role in the rebranding of MySpace is interesting news, how much authority will he truly have?  Will Timberlake be a true partner or merely a celebrity spokesman?

Timberlake has yet to make any official announcements about the rebirth of MySpace. (We’ll all have to wait until August 17, 2011 for that…) But if early buzz is any indication, he may well be on his way to revamping the one-time social media giant to “be what it should have been,” Timberlake remarks during a recent interview. Early reports suggest that he is “considering a talent competition as one way to breathe life into MySpace,” explains Johnny Wright, Timberlake’s manager, in this CBS News article.

“There’s a need for a place where fans can go to interact with their favorite entertainers, listen to music, watch videos, share and discover cool stuff and just connect. Myspace has the potential to be that place,” says Timberlake in this press release. “Art is inspired by people and vice versa, so there’s a natural social component to entertainment. I’m excited to help revitalize MySpace by using its social media platform to bring artists and fans together in one community.”

In some ways it makes sense to start the rebranding process with a part owner/celebrity who is highly regarded in the music industry, especially when a social media site such as MySpace has long been associated with music and entertainment. But let’s remember, as some comments (like those left on this Gothamist post) suggest, playing a role in The Social Network and actually leading one are two vastly different things.

Still, it will be interesting to see how much authority Specific Media really gives to Timberlake long term and whether this latest acquisition will spark a new trend of celebrity-partnered social media sites.

Do you think Timberlake will be able to help steer MySpace in a new (and hopefully successful) direction? And what features would you like to see on the site? Share your thoughts in the comments below.

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*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now serve as Director of Client Services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce

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Disappearing Act – 10 Brands That May Not Be Around in 2012

Friday, July 1st, 2011

Deborah Gilbert-Rogers*

MagicianCreating a name for your company or brand isn’t easy. And keeping it can be even harder. 24/7 Wall St., which offers insight analysis and commentary for U.S. and global equity investors, recently released its annual list of brands that could be no more in the very near future. According to this article posted on Yahoo! Finance, predictions for 2010 proved to be rather accurate, with brands such as T-Mobile USA, Blockbuster, Pontiac, and House & Garden, disappearing or merging with other companies, as others (think Dollar Thrifty car rental) still negotiate for buyouts.

However, Kia, Moody’s, BP, and Zale – all brands that made the list last year – seem to be faring better since then.

Personally, I am not surprised by some of the brands that made the list this year – particularly the brands who have been fighting for relevancy for years. Sears and MySpace come to mind. In fact, just the other day it was announced that Specific Media bought MySpace and that Justin Timberlake would be taking a stake in the former social media giant.

Still, I think the list of disappearing brands may be a little flawed. Sure the movie industry has taken a hit with the recession and all, not to mention the increase in streaming video services, like Netflix. But I seriously think that a brand like Sony Pictures will be able to pull through and come out stronger than ever.  After all, people aren’t going to stop going to the movies and I am sure that Sony Pictures will find innovative ways to give people the content that they desire and remain ahead of the entertainment curve, all while bolstering its revenue stream.

I would also hate to think that the A&W diner, which has long been a fixture on one of my local street corners since the 1940’s, and others like it, may go the way of many other iconic New Jersey diners… Come to think of it, I haven’t seen anyone in that building in a long time, so they may be closed already.

What brands would you like to see stick around next year? Are there any brands you think should be added to list? Please share your thoughts in the comments below.

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Bio: After graduating from Rider University, where she received a B.A. in English-writing and minor degrees in Gender Studies and French, Deborah joined the BurrellesLuce Marketing team in 2007.  As a marketing specialist she continues to help develop the company’s thought leadership and social media efforts, including the copywriting and editing of day-to-day marketing initiatives and management of the BurrellesLuce Fresh Ideas blog. Facebook: BurrellesLuce Twitter: @BurrellesLuce LinkedIn: dgrogers 

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Marketing through Product Placement in Media/Entertainment Offers No Escape for Consumers

Friday, May 20th, 2011
Flickr Image: Laughing Squid

Flickr Image: Laughing Squid

Most of us escape to some form of entertainment as a way to relax from life’s stresses, whether it’s rocking to our favorite songs or losing ourselves in a movie. However, as we are listening or watching we are constantly being exposed to marketing and advertising in subtle and sometimes not so subtle doses, through clever product placement. It’s everywhere, in every form of media and entertainment. Brands are trying desperately to keep up with the newly empowered consumers of 2011. We are cutting our cable chords (canceling cable in favor of Internet access to content), DVR’ing shows to skip commercials, and having manhandled the music industry for the past decade – using peer-to-peer networks to illegally download songs.

The music industry has a few things up their sleeves to make some extra dough. In the last decade, they’ve began experimenting with the idea of product placement in lyrics to the tune of $30 million. We all remember the Busta Rhymes and P Diddys jingle, err song, called “Pass The Courvoisier,” released after Russell Simmons, co-founder of Def Jam Records cut a deal with the cognac’s marketer to reposition the brand in the hip hop community.

The movie industry has been using product placement since silent films. Last month Warrior Poets, Morgan Spurlock’s production company, and incidentally a BurrellesLuce client (an obvious plug) released a movie on this very subject, “The Greatest Movie Ever Sold.” Spurlock’s latest work is a documentary that takes a comical view while exploring the world of product placement, marketing and advertising. Incidentally the film was fully financed through product placement from various brands, all of which are integrated transparently into the film.

In my view, the product integration model seems to be marketers only recourse. After all what choice did we, the consumer, leave them – especially with the younger generation turning increasingly to the web for their content and worldwide device?  Gartner Group announced earlier this week that worldwide communication device sales totaled 427.8 million units in the first quarter, an increase of 19 percent from first quarter 2010, with smart phones accounting for 23 percent, an 85 percent increase year-on- year.

 I don’t mind a product placement or two in my content, after all products and brands are a big part of our everyday lives. But I have one request for the marketers and advertisers, and let’s call it “for the sake of preserving escapism through entertainment,” can you please keep your placements subtle to the viewer? At least in the movie Castaway, although the FedEx brand was overly exploited, it was brilliantly woven into the plot, which I found to be less invasive and manipulative. Now I’m not saying that I’ve used FedEx more as a result of watching the Castaway, forget it….. come to think of it I actually have.

Have you been sold on product placement in films and music? How are you using these placements in your own marketing, advertising, and communications activities? Please share your thoughts we me and readers Fresh Ideas.

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Zappos: 24/7 Customer Service in the Internet Age

Wednesday, January 5th, 2011

24/7 Customer Service in the Internet Age

by Lauren Shapiro*

In the past few years, nearly everything has found its way to the Internet, from ordering your groceries online to ordering a pizza. What we have learned, though, is that the Internet takes out a key component that online shoppers often need – personalized assistance… or at least the option of it. In fact, many online retailers have left their consumers high and dry when they need help navigating their website or have questions about their products. Other brands have gotten creative, however, combining the ease and convenience of online shopping with the option of real-time customer service when needed.

One of the main draws to Zappos.com is the accessibility to a real walking and talking person! While on the Zappos site, you can easily call the 24/7 customer service phone number or opt for live help which will connect you via online chat with a customer service representative. Zappos.com is a prime example of client service gone right. According to venturebeat.com, Zappos grossed over one billion dollars in 2009 and, as cited by cmswire.com, they earned themselves the number 15 spot on Fortune’s 2010 100 Best Companies to Work For list. Their attention to customer service combined with a quality product and strong culture have made Zappos an example for other organizations to follow in 2011.

Zappos isn’t shy about sharing their secrets to success either. Zapposinsights.com provides a unique opportunity to visit the Zappos “family” (as the employees are called), schedule time to tour their facility in Las Vegas and learn about and request your own Zappos Culture Book that outlines Zappos culture, core values, and tips for your own organization.

Zappos puts a strong emphasis on the culture in which their employees thrive. The happiness of the employee then translates to the customer – making for an overall positive experience. Just ask Donavon Roberson, Zappos culture evangelist, or Matt Wong, Zappos audio/video jedi, who make up a portion of the Zappos Insights team.

As we continue to worry about the down trodden economy, the unemployment rate and the many other lackluster things going on – why not take a nod from Zappos.com and put our focus on being creative, thinking outside the box, being positive and being strongly attentive to customer service and internal culture?

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*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now serve as Director of Client Services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce

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Crowdtap: A New Platform in the Social Media World

Wednesday, November 3rd, 2010

by Denise Giacin*

CrowdtapI’m always up for checking out new things in cyberspace so when I came across Crowdtap I figured I’d give it a try. Still in beta, Crowdtap is a way for consumers to “tap in and ideate, engage and promote with leading brands, entertainment properties, non-profits and startups,” according to its website. The basic idea is to participate in what you want to and you will be given status and rewards for your time.

Let’s take a look at my profile, for example. I sign in using my Facebook account and immediately see my avatar, status level, total cash earned and total points at the top of the page. Any actions available for my participation are located below my status bar. “Quick Hits” are generally poll questions (multiple choice or short answers). “New Actions” are opportunities posted since I last signed in, and “My Actions” are discussions I am already taking part in. I can comment and engage my peers as we actively participate.

By clicking on the “Stats” tab at the top of the page I can look at all my data for my actions, cash, and points. Your “Quality Score” is on this page, as well, and is important because the site asserts that participants need to maintain a good reputation in order to receive new actions. Participation, solid answers with details and photos, and sharing content are ways to keep your Quality Score up.

Similar to other social media platforms (Foursquare comes to mind) Crowdtap rewards participants with badges for their participation. You have the opportunity to earn “brand badges” or “action badges.” For example, I performed three actions for Mr Youth, an agency in New York City, and received the “Mr Youth” brand badge. I also responded to three moderated discussions and received the “Ideator” badge.   

In addition to badges, I’ve also been earning points, which have promoted me to higher levels of status. I’ve gone from “cardboard” to “plastic” to “oak” and now I’m “bronze.” Each new level gives the participant more opportunities, such as sampling products when you reach level three and receiving advanced notification when you reach level four. The advanced notification part is key for opportunities that give cash rewards. When you earn over $10.00 you can redeem all of it to charity, or you can redeem 5 percent and take the rest on an Amazon gift card.

I signed in as a participant, but you can also sign in on the Crowdtap Client Site, where you can be the one asking all the questions. There are options for polls, feedback questions, discussion boards, sampling opportunities, sharing  (such as Facebook, Twitter, and YouTube), or even hosting a party.

Will you check out Crowdtap as a consumer or a client? Do you think this is an innovative social media site? Do you feel Crowdtap will “empower influential crowds to drive measurable peer-to-peer marketing results” like the website claims? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas. 

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*Bio: Prior to joining the BurrellesLuce Client Service team in 2008, Denise worked in the marketing industry for three years. She holds a bachelor’s degree in communications from the University of Connecticut, where she gained experience interning in PR and working for student organizations. By engaging readers on the Fresh Ideas blog Denise hopes to further her understanding of client needs. In her spare time, she is passionate about Team in Training (The Leukemia & Lymphoma Society’s charity sports training program) and baking cupcakes. Her claim to fame: red velvet cupcakes with cream cheese frosting. LinkedIn: dgiacin Twitter: @denise10283 Facebook: BurrellesLuce

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