Posts Tagged ‘audience’


How to Speak C-Suite

Friday, October 7th, 2011

Ruth Mesfun*

If you mistook the clattering of keyboards for cicadas in heat and saw your Twitter feed explode with the hashtag #prndigital, yesterday, then you were probably with me at the PR News Digital PR Next Practices Summit at the Grand Hyatt in New York City. The all-day event was a smorgasbord of useful topics and speakers flinging words such as SEO (search engine optimization), influencers, engagement, and fangate pages.

However, if you have ever spoken to your boss about using social media it probably went like this:

justincaseyouwerewondering.com

justincaseyouwerewondering.com

If your digital campaign does not translate to the C-Suite language (increased sales, decreased costs, or high ROI) then it wouldn’t matter if you grow their Twitter page to 100,000 followers. They will pull the plug. 

Here are eight steps I took from the panel on Prove the Value of Your Digital Efforts to the C-Suite featuring Margot Sinclair Savell, vice president of Measurement and Analytics at Weber Shandwick, Angela Jeffery, APR and member of IPR Commission and Nick Panayi, director of Global Brand and Digital Marketing at CSC.

1.      Define organizational goals. Make sure your goals are strictly C-suite speak. (e.g., Our goal is to increase sales by 30 percent.) That way they see that you are on the same level.

2.      Research stakeholders and prioritize. This should be done regardless if you are presenting a digital campaign or not; you should always know your audience.  

3.      Ask yourself: What do they care about? I want to add in a perfect line from Margot Sinclair Savell, “Don’t just measure communications; measure the impact on your bottom line.” 

4.      Set social media objectives that correlate with their goals. Now this is where you link your social media efforts to their C-suite objectives. (e.g., With the Twitter campaign, we are launching, our goal is to increase our followers by 50 percent and positive sentiment by 40 percent which in turn will increase our sales by 30 percent.)  

5.      Choose (the right) tools and establish benchmarks. Once your campaign has launched, use tools and benchmarks to monitor how your campaign is playing out in The Media. Remember to monitor both the social media goal and the main goal (C-suite objective).

6.      Analyze, Analyze, Analyze! Be sure to use both qualitative and quantitative metrics and have these also tie back to your communications and C-suite objectives.

7.      Present to management. Remember to add charts of correlation between the campaign and the C-suite objectives. Translate metrics into the language.  

8.      Continue to build on that foundation: monitor, analyze, and improve. Review and revamp your strategy and tactics, making sure to revise as departmental and C-suite objectives evolve. 

So, how are you proving your value of your digital efforts to the C-suite? Please share your thoughts with me, here, on BurrellesLuce Fresh Ideas.

 ***

Before joining the BurrellesLuce team in 2011, as social media specialist, Ruth worked as a marketing assistant in a kitchen design firm and, later interned with Turner Public Relations. She holds a BA in Economics with a minor degree in International Relations from Rowan University. In addition to economics, education, and finance – Ruth is passionate about understanding the business implications of social media, including how it can be used to increase ROI, find and maintain a career, and create a business. Connect with her on Twitter: @RuthMesfun LinkedIn: Ruth Mesfun Facebook: BurrellesLuce

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Public Relations & Marketing with QR Codes

Wednesday, March 2nd, 2011
Flickr Image: Fluid Forms

Flickr Image: Fluid Forms

In my last post, I talked about 2D barcodes being used in the print media to connect the readers’ to additional content and offer a more interactive experience. I also mentioned that there’s a myriad of uses in the communications field – not just advertising but marketing and public relations as well.

Remember, however, even though QR codes are catching on here in the US, that doesn’t mean everyone knows what they are or how to use them. If you plan to launch an initiative using QR codes, be sure that you educate your audience with detailed instructions on what to do.  Also, wherever the QR code leads must offer value – exclusive information, how-to videos, giveaways, discounts, entertainment –something to grab their attention and encourage interaction. It is often easier to have the QR code point to a website that can be updated and refreshed with new content, rather than a static page, as once a QR code is created most cannot be modified.

Here are some ways to utilize QR codes in marketing, event planning and PR:

  • Print on your business cards leading to client testimonial page or background bio.
  • Include on conference attendee badges to make exchanging contact information a snap.
  • Non-profits could link to volunteer and donation pages.
  • Use it to link consumers (or reporters) to how-to videos or detailed instructions.
  • Have a QR code screen-printed onto t-shirts, linking to details, to raise awareness about a charity cause or some other event.
  • Use at a tradeshow to allow attendees to quickly scan your contact info.
  • Grassroots campaigns could link to a podcast of their guiding principles with a call to action.
  • Put next to retail displays linking to product reviews.
  • PR efforts for a large event could utilize a QR Code with a link to a map of the event’s venues.
  • Sponsoring an event? Use a QR code on signage and other pieces linking to a special thank-you page and a sign-up form for such things as newsletters.
  • In public awareness materials, it might link to an assessment survey or support resources.

In media relations, you could even embed in your press release directing the journalist to your online press kit or photo gallery and fact sheets. That should be just enough to get your creativity flowing. What can you add? How are you incorporating QR codes into the marketing mix? How has it benefited your communication efforts? What have been some of the challenges?

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Measuring Social Media: The Value of Influence

Wednesday, February 16th, 2011

Valerie Simon

“Influence is about the value you give,” emphasized Deirdre Breakenridge, author and President of Mango! Marketing at the February 15th PRSA NJ Measurement and Evaluation workshop on Monitoring and Determining ROI for Digital/Social Media. Breakenridge also noted that it is extremely important to consider the platform(s) where those you are targeting spend time. Measuring social media is about going where your audience is; if you are trying to reach teens, for example, consider focusing your efforts on Tumblr.

Here are some additional thoughts on evaluating influencers Breakenridge shared with me during this video interview following the event.


 

As we continue to counsel BurrellesLuce clients on new ways to identify influencers and listen to them across all types of media and platforms, one thing is apparent: the elusive influencer is not one who can be discovered by simply noting fans or followers. The power of a particular influencer may change based upon their platform, subject matter, and perhaps most importantly, the demographics and interests of your target audience (hint, no matter how “influential” Lady Gaga is reported to be, if you are attempting to convince my dad where to vacation, find another influencer). 

So what is the real secret to identifying key influencers for your community? It begins with taking the time to get to know your community. Listen. Understand who (and what) motivates them. Consider how you can help brand evangelists to become true influencers and how you can encourage influencers to become consistent and loyal brand evangelists.

What is your definition of an influencer and how do you determine the influencers that matter most to your brand, organization, or client? Who are your favorite examples of influencers and why? The comments are all yours. 

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FCC approves $30 Billion NBC – Comcast deal…with many strings attached

Friday, January 21st, 2011
Image Source: IWatchStuff.com

Image Source: IWatchStuff.com

The Federal Communications Commission and the Justice Department approved a pending $30 billion joint venture which allows Comcast to own 51 percent of NBC Universal. The approval comes 13 months after the two sides announced their plan to merge one of the nation’s largest cable and internet operators with a broadcaster whose assets include NBC and Telemundo, USA, Syfy, Bravo, and Universal Pictures. Comcast controls 24 percent of the nation’s cable subscribers and NBC owns 12 percent of what is viewed on television. A match made in heaven? Not so fast… Over the last year this deal was met with heavy opposition from consumer advocate groups who argued consumers would have less influence over the newly formed company while online distributors worried about the possibility of having to pay a premium for NBC’s content, which would be controlled by one of their largest competitors in the distribution space. (Source: LA Times Blog, Entertainment News Buzz, January 2011.)

On paper this looks like an unstoppable combination in the making, and could potentially open the door for similar deals between content providers and cable and online providers. Although some were successful and some flopped, this is not the first time we’ve seen this type of marriage before – CBS/Viacom, AOL/Time Warner, Time Warner/Turner. With Comcast controlling NBC’s network and cable shows as well as their movies, it would seem their 15 million subscription base would be the perfect captive audience to view their content with competing cable and online providers forced to pay a kings ransom for the rights to their shows and movies. The FCC, however, put conditions on the deal to prevent any funny business with the hopes of maintaining as much “net neutrality” as possible.

One of the conditions requires Comcast to make its content available to all rival cable and satellite distributors as well as online distributors, and has to offer it’s content for the same price to everyone. They are also required to sell their internet service as a standalone service – this is significant since online distributors (Netflix) gives you the ability to access content without a cable subscription but requires internet service. The FCC is also asking Comcast to relinquish its day-to-day control of their online site HULU, allowing them to maintain an ownership stake but stripping them of any voting rights or the ability to suddenly make content unavailable from the site. (Source: Reuters, January, 18, 2011.)

So before everybody bows down to this newly formed Media behemoth, let’s remember… a lot has changed over the last 13 months since their initial announcement, and the conditions put on the new merger by the FCC (if enforced) will help neutralize any abuses of power. The consumer now has more options with the rise of online providers (Netflix, Google, and Apple TV) and will ultimately choose their services based on the quality of the entertainment, not the amount of channels offered or where the channel falls on the dial.

The pressure now falls squarely on the shoulders of NBC Universal. Without quality content from NBC, Comcast will quickly begin to wonder why they paid all of that money and went through all of the trouble of diversifying their business. The competition is sure to be fierce between cable and online providers; content providers will continue to fight for better licensing agreements for their content and in the end consumers will also have to ask themselves… is it all worth it?

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PR News 2010 Media Relations Conference: Roger Conner Interviewed by Johna Burke, BurrellesLuce

Wednesday, December 22nd, 2010

Transcript -

JOHNA BURKE: Hello, this is Johna Burke with BurrellesLuce, and we’re here at the PR News Media Relations Summit. I’m joined by Roger.

Roger, will you please introduce yourself?

ROGER CONNER: Hi, I’m Roger Conner, senior director of communications for Catholic Charities USA after a 25-year career as vice president of communications with Marriott, the hotel company.

BURKE: Thanks, Roger. And, you know, platinum member here, so big Marriott fan. I’ll just get that off the record right away.

CONNER: Well, I always–when–you know, I spent a life at Marriott, an entire career, and I always loved and always thanked all of those Marriott reward members, and particularly those platinum members, for their business. That’s the first thing anyone ever said at Marriott, no matter what job they were in.

BURKE: Fantastic. Now, you were just the keynote speaker at the Media Relations Summit here, and you talked about having a crisis team with five different parts. Can you share what those five parts are with the PR and communications professionals that are our audience?

CONNER: At Marriott, most recently we developed a five-part crisis communications team. It started with our writing and research team, and they were the ones that contacted the hotel or any other place where there was an incident or issue involving media, and then they wrote the message. Often the message was written in advance by research and writing. It was then handed off to the second team, which is our press and media team, and they would actually take that work and call The Media, and they were designated to speak with the media.

We had three other teams that were very helpful. One of them was internal communications, which, as we know, is critical today. Secondly–or not secondly, but a fourth team was our logistics team because there’s an awful lot of materials that need to be at the ready for responding to a crisis or an issue. And finally we had our community relations team for all our involvement with other organizations that might be part of a crisis, such as Red Cross or others.

BURKE: Great. And, Roger, what are the two things that you had mentioned that you have on your shelf ready to go in the event of any crisis?

CONNER: Well, with these five different components of our crisis communications team in place, they were working with two primary documents, or two primary tools, if you will. The first one was actually called “The First 15,” and directionally, if not in reality, it was a document that addressed how we respond to The Media, or publicly, within the first 15 minutes of any kind of major crisis or issue. And the other document was known as “The First Hour,” which actually was a little bit more practical and a little longer, and really laid out all of the roles and responsibility for the members of those five teams that must be done within the first hour.

BURKE: Great, Roger. And where can people find you or follow Catholic Charities online?

CONNER: Well, Catholic Charities USA can be found on Twitter, can be found on Facebook. We have a great Flickr site, along with Facebook, for our photographs. And of course, personally I’m on LinkedIn.

BURKE: Great, thank you so much.

 CONNER: Thank you so much. 

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