Bill Hiniker is principal at MessagePoint Communications, a writing and consulting practice specializing in corporate and executive communications. He blogs at http://www.messagepointblog.blogspot.com/ and can be reached at messagepoint@cox.net.
Instead of being a “shared experience,” TV is quickly becoming “an experience we share.” That observation, made on a recent episode of NPR’s always-enjoyable Culturetopia podcast, really rings true for me.
I’m a first-generation television kid and am old enough to remember when the television dial was really a dial with 13 numbers. There were just three networks plus an educational channel and an independent channel or two that mostly showed old movies. Miss “The Twilight Zone,” “Ed Sullivan,” “Laugh-In” or, later, “Saturday Night Live” and you risked being left out of the lunchtime conversation.
That was pretty much the way of the world until the first video recorders began appearing in homes and offices in the 1980s. Almost overnight it became possible to borrow a missed episode of “Cheers” from a coworker who hadn’t forgotten to set his VCR (as long as he didn’t have a Beta machine).
This opened up a whole new world for communications professionals. Suddenly it became possible to record, copy, and share cassettes of the annual meeting or positive media coverage with employees, customers, and other stakeholders.
Fast forward a decade or two and digital technology made it possible to post videos on company websites and e-mail links – or even short clips – to your key publics. Even more importantly, you could forward clips of cats playing the piano or bears catching fish to your friends.
Technology has continued to advance at warp speed. You can now see most of your favorite shows online or buy them for a couple of bucks on iTunes. More than 65,000 videos are posted on YouTube every day. And someone somewhere almost certainly watched the Super Bowl on his cell phone.
With more than 100 million viewers, the Super Bowl is one of television’s few remaining shared experiences, something almost everyone watches at the same time. Maybe Michael Phelps swimming at the Summer Olympics or the finale of “American Idol” also qualify. I’d like to hear your nominations.
So what does all this mean for professional communicators?
In some ways it makes our jobs harder. We have more channels to monitor and more competition for people’s attention than ever before. We have to do a better job of training, prepping, and equipping our spokespeople, because screw-ups can live on and on in cyberspace. And we’ve got to be more prepared than ever to respond quickly, effectively, and creatively to disasters, rumors, and PR challenges that didn’t even occur to us a few years ago. Bad news can go viral faster than you can bathe in a KFC sink.
On the opportunities side of the ledger, we also have more tools at our disposal than ever before. We can respond to negative press overnight or, ideally, even quicker. We can set up dedicated YouTube channels, as Best Buy, Mercedes Benz, Apple and hundreds of other companies have done. And we can get the word out – from executive speeches to news clips – faster and to a broader audience than ever before, with a few mouse clicks.
Six decades after television took over America’s living rooms, its power to communicate, persuade, and entertain continues to grow. What are you doing to tap into the power of television in the social media age?
The drama that unfolded in the media and entertainment world the last week of 2009 and the first week of 2010 marks just the beginning of what should be a very interesting year. Entertainment content providers, mainly the networks and movie studios and subscription based services that distribute their content (e.g., pay-cable providers and DVD retailers) begin a year that may well be filled with much wheeling and dealing:
