Posts Tagged ‘accountability’


Celebrity Branding: Accountability and Influence

Tuesday, April 3rd, 2012

Ruth Mesfun*

Virtual%20SeatI won the lottery! Okay, so, not the Mega Millions (apparently my luck did not transcend to that one). However, I did win tickets to Oprah’s Lifeclass the Tour for last night, April 2, at Radio City Music Hall. I picked up the tickets over the weekend and even though they were reserved, there was still a line circling the block. While waiting, I noticed no one complained about having to stand in line, in the rain, as if it was expected since we were Oprah’s “students.” After picking up my tickets, I hurriedly skimmed through the seating chart to see where my father and I were to be seated.

Orchestra seats I thought and I walked out with the biggest smile on my face.

While clutching the tickets I thought about the possibilities. How Oprah and Tony Robbins would share their secrets to an enlighten self and make all my problems disappear. My mind started to wander as if having tickets to their show was the Willy Wonka golden ticket to true happiness.

Then, I abruptly stopped and thought, Oprah is just a person she cannot solve my problems— that is my job.  

I also realized, in that moment, the true power of branding.

When I first studied branding in college my initial assumption was that branding was only for products or companies like Pepsi or Starbucks. Then it permeated to celebrity brands, such as Oprah and Tony Robbins. Now, with the advent of social and digital media, personal branding can be added to the mix. Branding people, particularly celebrity spokes people and their brands, opens a Pandora box which often hinders our ability to think objectively.

Instead of stepping back and having an objective perspective, if someone has a recognizable brand, we immediately join their cause without any initial thought of the situation, or at least not until afterwards. We are continuously in “sleep-mode” allowing branding to shift our thoughts and, as a result, our actions.

Celebrity branding also extends to the media and its ability to influence our response to the day’s news. (The recent Spike Lee social media gaffe comes to mind.) Often we trust and believe what is posted and reshare without double checking the facts.

So, while branding certainly has its place, as individuals – whether personally or professionally – we need to take responsibility for how our actions are influenced by branding and how we influence the actions of others via our own branding.

It is great to have an “AHA” moment just getting the tickets. Whatever else I learned during the Lifeclass, I promise to share in the coming days and weeks. 

***

 Bio: Before joining the BurrellesLuce team in 2011, as social media specialist, Ruth worked as a marketing assistant in a kitchen design firm and, later interned with Turner Public Relations. She holds a BA in Economics with a minor degree in International Relations from Rowan University. In addition to economics, education, and finance – Ruth is passionate about understanding the business implications of social media, including how it can be used to increase ROI, find and maintain a career, and create a business. Connect with her on Twitter: @RuthMesfun LinkedIn: Ruth Mesfun Facebook: BurrellesLuce

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Digital Lemonade

Monday, March 2nd, 2009

Outing someone nowadays has an entirely different meaning than it did 10 years ago. Today, “outing” someone refers to revealing their true identity online.lemons.jpg Golly Homer, you mean people would have to actually be held accountable for what they say under their digital alias? This leads one to believe we have collectively arrived at a place that says it was once okay to be irresponsible. Hold that thought for just a moment …

The convergence of new digital modes  and economic amorality, combined with some good old-fashioned denial puts the media in a challenging situation. To cite a close-to-home example, the old-line media lost track of their advertisers’ need to connect with audiences and did nothing to stay connected to the last two or three generations who are linked to the world by digital tethers. Hence the old media groups are in a spiral trying to deliver the younger audiences to their advertisers who are no longer interested in +55 year olds.

With the financial markets being closed for the present – the economic amorality part, denies all businesses in crisis (media included) a life vest. Of course, they could have crossed the stream before they needed the life vest, but that is the denial part.

Just like with the “outed” it all comes back to lemonade or, to use another word, responsibility. So I ask, “Who are you responsible to?” Note, I did not ask, “Who are you responsible for?”

I am going to go out on a limb and say that a big part of our current problems are the result of this very semantic confusion. I have recently accepted the responsibility for the technical effort here at BurrellesLuce and in so doing my ultimate responsibility is to insure that our technology meets the needs of our customers and exceeds their expectations. The reality is that it is the IT team that is actually meeting the need, not me. IT’s customers are the sales department, the production department, and the finance department. What IT is responsible for is how it meets its responsibility to them.

What about the company’s customers you ask? In respecting the ability of the sales, production, marketing, and finance management to be responsible to their customers, the IT team can focus on IT’s customers. Meeting the needs of my customer requires having a belief that this will lead to my needs being met.

This is no small task for the “outed” generation. It is about an orientation to “you” from “me,” to “I respect your ability” from “I am better,” from lemons to lemonade.

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