Archive for ‘Public Relations’:


Facebook: Expanding Your Reach Beyond Six Degrees

Wednesday, March 10th, 2010

by Lauren Shapiro*

The game of “Telephone,” along with “Duck Duck Goose” and “Red Rover”, bring back fond memories of elementary school antics. As we got older, during middle school and perhaps even into high school, “Telephone” was used as an example of the power of word-of-mouth and how a message can become skewed as it is passed along the chain. Now, “Telephone” has been revolutionized by Facebook – igniting the flames of word-of-mouth from a burning bush to a wildfire.

Facebook, once exclusively available to college students on participating campuses (I can still remember petitioning for my own University to become a member), gave individuals the ability to connect and reconnect over the Internet. Throughout the years, Facebook has increased its scope by allowing anyone with a valid email address to join (before it was just limited to .edu addresses) and giving users the ability to share and tag each other in pictures, videos, links and status updates. Facebook has even given marketing and public relations professionals the opportunity to reach constituents based on specific audience segments and demographics.  

Facebook has also enhanced the notion of six degrees of separation (think Will Smith’s movie circa 1993). Thus, creating a huge reach beyond traditional mediums (i.e., seeing the person, speaking with them on the phone, or communicating via email). Whereas before your audience iStock_000008002627XSmallmay have told a few others about your company or brand via these channels, now individuals can essentially, with a few clicks of the mouse or strokes on the keyboard, influence each other on a much broader spectrum. As Facebook gains in popularity with currently 400 million active users (about 70 percent outside of the United States) companies are paying even closer attention to see what is being said about them and responding accordingly.

Companies are starting to implement an integrated marketing communication strategy on social media fronts, combining the power of the organization as a whole (marketing working with sales working with customer service) to best utilize Facebook as an outlet to track, react and respond to consumer issues. 

According to an article written by Janine Milne, “The information flow is two-way. Customers get to understand more about the vendor and how other customers view the vendor. Organizations get to hear exactly what their customers think.”

I am a Facebook (and real life) ‘fan’ of Sally Hershberger Professional Hair Care. While browsing their fan page, I realized the importance of social media in relating to clients and potential clients. One Facebooker wrote on the Sally Hershberger page that she wished there was a coupon to entice her to try one of their new products. The Sally team responded quickly and advised that not only do they have a $2 coupon on their website but they also have a contest running where you can win a Sally makeover. The potential client immediately went onto the sallyhershberger.com and attempted to enter the contest only to find that the website was not working properly for her. She wrote about her issue on the Facebook fan page and received a response minutes later letting her know that they were working on correcting the issue and would get the coupon to her right away.

Not only did the Facebook page create a space where the company could interact with potential consumers but it helped the company to find a glitch in their system that may have never caught on their own.

How is your organization using social media to engage stakeholders and remedy potential client concerns?

*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now work as the supervisor of BurrellesLuce Express client services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce

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Posted in Advertising/Marketing, Client Services, Public Relations, Social Media | 2 Comments »

Leveraging Experiential Marketing to Drive PR

Monday, March 8th, 2010

by Denise Giacin*

So, you’ve hired BurrellesLuce to monitor the media for coverage of your brand and now your boss wants you to increase your monthly impressions and media value. Now is the time to be bold and think outside the box.

Last week I attended a PRSA-NY seminar entitled, “Leveraging Experiential Marketing to Drive PR: Planning and Executing Buzz-Worthy Events in New York City” held at the Museum of Modern Art. I was excited to learn how integrating marketing and PR could benefit your brand, mainly because I knew this could attract the media like bees to honey.

Keith Green, vice president of marketing and communications at Synergy Events, was first to speak at yankeesthe seminar and explained how experiential marketing “attempts to connect consumers with brands in personally relevant ways.”

One way to achieve this connection is through product launch events where people can sample and experience your brand. Being a huge Yankees fan, one of my favorite product launches in New York City was when Herald Square transformed into a baseball diamond and Derek Jeter himself showed up to promote G2, the new drink from Gatorade. After listening to Keith Green’s presentation, I realize the event was successful for the following reasons:

  • The event was creative.
  • The look and feel of the event was relevant to the product, which is a direct result of the event planning team understanding the brand.
  • The location chosen is one of the busiest intersections in the city so the exposure was great.
  • Derek Jeter, the face of the event, is a local icon so the media had a field day.

Keith Green also gave a bunch of tips for holding an event, which I will share with you. Some of his ideas:

  1. Give yourself plenty of time. Especially in New York City, you will need time to plan, obtain permits, etc.
  2. Realistically decide if your event is possible. Brainstorm with people who know how to pull off the kind of event you are looking to successful hold.
  3. Determine what you want people to remember.
  4. Figure out where you will host the event and who will be the face of your company or brand at the event.
  5. Have a team driving people to attend your event.

With all of this planning comes the actual promoting and media coverage of the event as well. Kim Mitchell, the chief communications officer of the Museum of Modern Art, explained that media clips “are not information but validation” of the events. Kim continued on by showing press clips on events held at MoMA from New York Magazine, Women’s Wear Daily, Harper’s Bazaar, and the New York Times. Kim also explained how the media have special access and times to meet with sponsors, artists, and other participants at the events they hold. Perhaps Kim is on to something here. Providing the media with the tools they need to create their pieces can lead to more and better coverage of your event.

What’s your next event going to be? How are you going to leverage experimental marketing to drive PR? If you’ve already done so, how were your initiatives successful? What would you improve upon for next time? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

Bio: Prior to joining the BurrellesLuce Client Service team in 2008, Denise worked in the marketing industry for three years. She holds a bachelor’s degree in communications from the University of Connecticut, where she gained experience interning in PR and working for student organizations. By engaging readers on the Fresh Ideas blog Denise hopes to further her understanding of client needs. In her spare time, she is passionate about Team in Training (The Leukemia & Lymphoma Society’s charity sports training program) and baking cupcakes. Her claim to fame: red velvet cupcakes with cream cheese frosting. LinkedIn: dgiacin Twitter: BurrellesLuce Facebook: BurrellesLuce

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Posted in Advertising/Marketing, Industry Events, Media Monitoring, Public Relations | No Comments »

What’s In A Name?

Friday, March 5th, 2010

Comcast’s rebranding of its cable, telephone, and Internet services (now Xfinity in 11 markets), prompted an interesting article in Time regarding the value of a name change. “Here’s one thing we do know,” xfinitylogosays Tim Calkins, a marketing professor at Northwestern University’s Kellogg School of Management. “Comcast is going to spend a huge comcast_c2amount of money to get that brand to mean what it wants it to mean.” Here’s another thing we know: Shareholders should be asking, “Why?”

Was this name change a smart move? 25 years ago, my father and his colleagues at Manning, Selvage and Lee  surveyed the financial community about what kind of corporate names attracted investors and whether a name affected people’s decisions to buy or sell stocks. Nearly two-thirds of the securities analysts, portfolio managers and investment advisors surveyed said that a corporation’s name had a direct effect on whether a customer buys a stock. In fact, brokers and analysts shared that they had even turned down the recommendations of their own research departments when they did not like a name! Takeaways from the survey include:

  • Be wary of a name change and be prepared for a name change to take time (years and even decades) before it achieves the previous level of familiarity. At the time of the survey (1985), respondents derided the decision made by Tampa Electric to change to TECO Energy. While the new name did eventually take hold, it took years to build up the level of recognition Tampa Electric once had. While companies often change their names as a result of acquisitions and divestitures, because the focus of the business has changed, or to create an association with a trend, the survey indicated that many companies would be well served to think twice.
  • A name should be easy to pronounce and remember.  “Keep it simple and short,” my dad advised and pointed to the frustration of one investment advisor whose suggestion of “Harnischfeger” rarely resulted in more than a puzzled look.
  • Good names are recognizable, easily understood, highly identifiable, and give a clear impression of the business.  Although names like Exxon and Google can certainly work, give serious consideration to a name that describes your companies business. Personal and brand names are popular for these reasons. Survey participants responded well to names like National Semiconductor or Staples.  Likewise, start ups should avoid using initials. While initials are fine for a well established company as IBM, potential investors are more likely to be attracted to a product they can easily recognize.

While there are a variety of other factors to consider when determining a name today (e.g. optimizaiton of the name in search engines, the availability of the website domain and/or username availability for social networking and bookmarking sites, among others), many of the insights from 25 years ago remain compelling.

How important do you think a name is to the success of a brand? What do you think of Xfinity? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

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Posted in Advertising/Marketing, Media Industry, Media Relations, Public Relations | No Comments »

Say Yes To Being A Good Meeting Participant Or Just Say No To Attending

Wednesday, February 24th, 2010

What would you do if a colleague was commenting on Facebook instead of paying attention to your presentation? A friend of mine recently faced this dilemma. While her meltdown over the incident was wildly entertaining and worthy of its own Bravo series, she still has unresolved issues with meetings and attendee participation.Checking_Email

The scenario that prompted this post:
My friend, an attorney, was presenting to other partners at her firm about a potential class action case. During her presentation she had the attention of all of the partners except one. This particular partner was in the midst of several pleadings, so my friend presumed the feverish Blackberry activity was related to the partner’s negotiations. Sadly, this was not the case. Upon returning to her office, my friend found that the colleague in question was commenting on Facebook pictures of another associate during the meeting. Her response to the slight was to storm into her colleague’s office and berate her for being rude and inconsiderate. Her colleague then responded that perhaps she would have paid more attention if the presentation was more interesting.

OUCH!

Two alpha females in the heat of battle could only be subdued by the senior partner of the firm. The senior partner offered a resolution of “get over it” and “move on with the important business of your respective case load.”

Unfortunately doing so is often easier said than done. I, like other PR professionals, attend many meeting during the week. And while some of them may not be as amusing as the activity on Facebook, there is still something to be said about respecting our colleagues, never mind the potential of missing some important information, during a meeting.

In an effort to help meeting attendees everywhere, I believe if we all adopt these three rules of courtesy and productivity we can avoid future occurrences of hurt feelings and hostility.

3 meeting rules that promote courtesy and productivity:

  1. Attend only if you will contribute or learn from the meeting
  2. If you MUST respond to an email or phone call during a meeting excuse yourself from the room. (If you do excuse yourself, let someone else in the meeting know how long you anticipate being gone.)
  3. NEVER tweet or post an update to Facebook during a meeting. (Chances are someone is connected to you or following you and will see your indiscretion.)

I admit I’ve tweeted during web meetings and responded to emails that could have waited with no regard for the meeting moderator or other attendees. For this, I apologize. I am committed to changing my ways and will no longer be seduced by the flashing red light of my blackberry or the call of social media during meetings. I hope my BurrellesLuce colleagues will hold my feet to the fire and join me in being courteous and productive.

If we can’t follow these simple rules we need to evaluate why we are attending meetings in the first place. Will any of you take the three rule challenge? Please do, and let us know how it changes your meeting “experience.”

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Posted in Career Advice/Professional Development, Public Relations, Social Media | 6 Comments »

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