Archive for ‘Planning Media Outreach’:


The More Things Change, The More They Stay the Same

Monday, February 8th, 2010
Flickr Image: David Reece

Flickr Image: David Reece

Now that 2010 is well underway, I thought it would be interesting to go back and read some articles and posts from the past couple years to decipher what’s changed in the realm of media relations. 

I was a little surprised to find that not much has really changed!  (Not entirely surprised as this was what I suspected.)

Your target media now may not be just traditional media but also bloggers, ezine/webzine editors, streaming webcast producers, and freelance writers. However, the qualities or traits that define good media relations have remained essentially the same: Before preparing your press release, do your homework and familiarize yourself with the chosen topics as well as recent writings of your target journalists and bloggers. Then do some additional checking to ensure that your intended audience is also the audience for the media you’re about to pitch. (BurrellesLuce 2009 whitepaper “New Rules for Media Relations”)

In early 2009, Jeremy Porter conducted interviews with PR professionals in an effort to gauge what the biggest challenges were in dealing with the media. The results shared on his Journalistics blog could have been written today!  Some of the challenges included were:

  • Having accurate media contact information – keeping up with ongoing changes
  • Breaking through filters to reach the right contact, at the right time, with just the right information
  • Leveraging new media like Twitter in appropriate ways
  • Having better access to what journalists are writing about and what information they value most
  • Measuring the value of media outreach and placement – beyond impressions, release pickup and ad value
  • Developing more effective processes for media relations – moving away from one-size-fits-all pitching

With the exception of Twitter, this sounds like the same challenges we had 15 years ago when I was working at a St. Louis PR agency.

I’m not oblivious to the fact that public relations and the media are changing in some ways (that may be the topic for a future post), but in many ways it seems that the more things change, the more they stay the same.  Am I wrong? What similarities or changes have you seen occurring in the world of public relations and media these past few years?

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Life After Oprah

Thursday, January 14th, 2010

Abbey Franke is an Account Executive at Scott Circle Communications. She focuses on new media strategies and online communications and comes to public relations with a background in live television production. You can follow her on Twitter: @scottcircle LinkedIn: abbeyfranke or Facebook: Scott Circle.

Image: AdWeek

Image: AdWeek

As Oprah tearfully announced that her upcoming 25th season would be her last, a flurry of tweets began flying before the credits even started rolling. The question on everyone’s lips (or tweets): “Who would be next?” Oprah, a towering icon of television talk, leaves behind a unique brand and some sizeable shoes to fill. As the voice that launched a thousand small businesses, authors, celebrities and lately, politicians, she has harnessed the power of her daytime audience in a way that no competitor has. Where other shows are more specialized, the Big “O” packs a punch in terms of variety, serving up everything from celebrity interviews to self-help, confessionals to contests, all with a side of fashion and fanfare. This broad base has made Oprah into a holy grail of public relations, the golden ring for communications professionals and clients to strive for.

So, who is next? Where will we turn when we have a new book to promote? An expert on multiple personality disorders to pitch? Or a golf pro ensnared in a PR-tsunami with a big apology to make? Already names are being tossed around.

Funny girl, Ellen DeGeneres seems to be the natural heir to Oprah’s talk queen crown. Her appeal is broad, although she only commands less than half of Oprah’s estimated seven million viewers. This fall has seen the two together on the cover of O, The Oprah Magazine and appearing on each other’s shows, leading many to believe that Ellen’s succession could be a natural one. Still, it’s hard to imagine her hi-jinks and dancing paired with a tell-all from Whitney Houston, much less Sarah Palin, both of whom appeared on Oprah this fall.

Rumors also suggest a Katie Couric daytime program following the end of Couric’s contract with CBS in 2011, but Couric’s image, as a sophisticated girlfriend, does not have quite the same warm, likeability of Oprah’s mentoring presence. Other names like Tyra Banks, Whoopi Goldberg, Paula Abdul and even Sarah Palin are floating around as potential daytime divas. Morning shows like Good Morning America and the Today Show offer a similar variety to Oprah’s programming, but still cannot match her numbers. And then, of course, there are the prime time and late night outlets. Leno, Letterman, and Conan remain strongholds for celebrities while Colbert and Stewart offer politicos, authors, economists and other thought leaders.

Perhaps Oprah leaves behind her a void that no one show can fill. Fans of her self-help segments may gravitate towards spin-offs Dr. Phil and Dr. Oz. Viewers interested in celebrity will stick with Ellen or Tyra. Lifestyle audiences could turn to Martha Stewart, the Oprah-launched, Rachel Ray or a rumored new program for Oprah regular, home improvement/design guru Nate Berkus.

So where does this leave PR professionals? The end of Oprah could be just another step towards the increasing hyper-fragmentation of the media as niche outlets multiply on and offline. The result: continued need for greater targeting efforts, heightened listening, and connecting with audiences where they are by PR. Does this require more work than one big push for the golden Oprah standard? Probably, but the outlets for exposure expand drastically as do the opportunities for meaningful interaction. Building buzz from the bottom up is daunting and without the ultimate “stamp of approval,” individual influencers need to be discovered at every level of communications. They might look a little different than Oprah and come in the form of mommy-bloggers or local anchors, but perhaps their reach will be even more personal and their audience even more engaged.

Between now and the end of Oprah’s reign supreme, there will be undoubtedly hundreds of potential candidates to take her place. Of course, there’s still one candidate that might be the best replacement for Oprah, and that’s Oprah herself. Although the full details of her next venture have yet to be released, or even developed, what’s brewing is a network that uses Oprah’s successful show as a jumping off point, promising dozens of new programs to pitch. So, as we enter into the end of an era, how will you be tailoring your PR efforts? Who will be your big get?

Please share your thoughts with myself and the readers of BurrellesLuce Fresh Ideas.

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Is Good PR “A Steady Rain”?

Wednesday, December 9th, 2009

Over the weekend, I went to the closing performance of A Steady Rain starring Hugh Jackman and Daniel Craig. The show consists of essentially two talented actors, one silly mustache (sorry Daniel), two chairs with the occasional back-drop change and an amazingly written script. It was simple, yet gripping. I started to think that this play was much like many of the really good public relations efforts we see every day.

SteadyRainPlaybillIn many ways, PR is “a steady rain” in that there is always something happening and always some type of an opportunity. In some spheres the 24/7 news cycle and the continuing growth of social media means unlimited potential. So why are some organizations thriving while others struggle to get their footing? One reason: some organizations are solely focused on the hype and the medium instead of focusing on the overall strategy. This tactical approach resets focus every time a new communication medium is identified. Others simply do not have a product or service that translates effectively to their audience in this space (e.g., Aerospace). While there may be active conversations going on in social media, the aerospace section, for example, is not influenced as much by public opinion as it is on science.

The second reason (although not the second most important reason) is good writing. Clear concise writing is vital since we have less time to capture the reader and engage them in our message. At BurrellesLuce we have a team of amazing editors that take the time to review copy for both content and context. This is an invaluable resource to an effective communication team.

I often say “good communications is the key to any good relationship” and public relations is no exception to this rule. While we all must advocate evolving media in order to be good counselors to our client we must also think strategically and know the difference between an exciting new buzz driven forum and a target market for our stakeholders. We should always be listening, but remember if your stakeholder is not there then what’s the business-purpose to allocate any resources?

Since the run of A Steady Rain is over I can tell you it ends in a death. I worry that without ongoing focus on quality communication many careers of my peers in PR and social media will have the same ending. What is your secret to ensure quality of your outreach? Do you write for the reader first or SEO?

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Should You Send a Release?

Tuesday, December 1st, 2009
Flickr Image: josh.liba

Flickr Image: josh.liba

Contrary to some, the press release is far from dead and continues to be a useful tool for public relations practitioners.  In fact, a recent poll conducted by Ragan Communications and PollStream found nearly 50 percent of corporate communicators believe press releases are “as useful as ever.”  

By definition, a press release (aka news release) is an announcement sent to (targeted) news media for the purpose of letting the public know of company developments, events, or other newsworthy items.

My esteemed Twitter friend, Bill Prickett, APR, recently wrote some benefits of a well-planned, well-placed news release – an inexpensive way to get publicity, which includes:  building your brand/image/reputation/business, providing consumer information/education, lending credibility to your message, and driving traffic.

But the question at-hand is should you send a release?  Years ago, I attended a marketing and sales training workshop where the trainer taught us about the “so what” (or “who cares”) test. The same concept applies when determining whether your release is newsworthy enough to send.  For example, if you say the headline/topic aloud – “XYZ company opens new location,” you should then follow it up by thinking like the reporter or reader, and asking “so what?” or “who cares?”  It might mean that locals won’t have to drive so far or they will have more selection and shorter lines, etc.  In other words, if your release can’t pass the “so what” test and illustrate why the news has value, then don’t send it! 

I’m not saying that a press release is the only or best way to get your news out to the media – and, ultimately, your stakeholders. Journalistics recently reported that he believes blog posts and tweeting may be a better way of sharing news with your stakeholders.  According to MarketingCharts, Ragan.com’s Lindsey Miller noted that corporate communicators are increasingly using social media as a way to get around “canned” information, and to personalize, target, and reach reporters.

Every circumstance is unique and not all situations will warrant release to the media, but the press release is still an integral part of the PR toolkit.  Do you agree?  Why or why not?

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Do Your Homework: Blogger Pitching Basic Essentials – Part 2 of 2

Friday, October 2nd, 2009
When pitching a blogger, remember they most likely don’t have an editor and can write what they want at anytime!

Image: PurpleMattFish

My last post was “Do Your Homework: Media Pitching Basic Essentials – Part 1 of 2.”  In part two we’ll look at pitching bloggers who aren’t members of the media. After all, pitching bloggers is not necessarily the same as pitching a journalist who happens to blog too. The Bad Pitch Blog recently stated “At the risk of oversimplifying…the difference between journalists and bloggers is paid vs. passion.” Remember, a blogger most likely does not have an editor and can write what they want at any time!

 Here are my three basic essentials for blogger relations:

  • Research the blog/blogger. As with pitching journalists, the first step is research. This entails not just using a search engine or service to find the blogger, but it means reading what they’ve written – not just the last post. Shannon Nelson hit the nail-on-the-head when she wrote, “PR has to invest the time to peel back the layers and research who [the bloggers] are, what [the bloggers] talk about and who [the bloggers’] audience is before sending a pitch—or take the chance of their pitch hitting the spam folder (or worse, appearing as a slam on their blog).”  To expand on that thought Frank Krolicki wrote recently, “Most bloggers are immersed in their topic of interest almost all day, every day, and are much more open to dealing with someone who shares their passion than someone who’s simply looking to get quick publicity for a client,” which leads to my next point.
  • Develop a relationship. You can do this by starting a dialogue with the blogger.  Connect with them on Twitter, LinkedIn, Facebook or any other social media sites where they hang out. Contribute to the conversation by commenting on their blog or post.  Always be respectful, but not stuffy, and don’t be overly familiar too soon. (Kind of sounds like dating, huh?)  Consider asking permission of the blogger before adding them to a pitch list.
  • Have a plan/call to action. Allow me to reiterate the last point in the previous paragraph: Consider asking permission before adding a blogger to a pitch list.  Better yet, don’t add them to a pitch list at all. Rather make the pitch one-on-one as part of your natural conversation. When you get to the pitching stage in your relationship, be sure to articulate exactly what you are looking for – set a common level of expectations to avoid any misinterpretations.

 Finally, it wouldn’t hurt to review Todd Defren’s Blogger Relations Case Study; however, before you go, please tell the readers of BurrellesLuce Fresh Ideas what points you would add to the blogger pitching essentials list?

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