Archive for ‘News Coverage’:


Looks Can’t Kill But They Could Pay More

Wednesday, January 27th, 2010

by Lauren Shapiro*

No one said it’s fair but your appearance at work can give you a lot more than a complimentary coffee at Starbucks. What you wear and how you look can be beneficial or detrimental to your advancement, both in status and in salary. Physical appearance is one of the first non-verbal cues that we exude. How the recipient subconsciously or sometimes consciously interprets our outward appearance determines how we are perceived as workers, clients, bosses, etc.

Many researchers have begun to delve into the obscure world of physical attractiveness in correlation to societal benefits. Beauty may be in the eye of the Money_Eyesbeholder; however, certain characteristics stand out as key players in “Darwinizing” the workplace, some of which include weight, youthfulness, and overall perceived attractiveness.

Deemed the Physical Attractiveness Phenomenon, the allocation of perceived characteristics to an individual based on how they look is something that happens every day. Dr. Gordon L. Patzer, explains that appearance acts as an informational cue (via nonverbal communication). As the nonverbal cues are interpreted by our bosses, coworkers, etc, information is inferred and assumptions, expectations, and/or attitudes are triggered – resulting in effects that are more positive for individuals with a higher physical attractiveness.

According to a Work & Power Survey conducted by Elle/MSNBC.com, bosses who were perceived as attractive were found to be more competent, collaborative, and better delegators. “Perception is key,” explains Ken Siegel in this Forbes.com article. Favorable qualities are assigned to individuals we find attractive and unfavorable qualities to those who we find unattractive.

How you are perceived in the workplace is entirely up to you. According to Sandy Dumont of Image Architect, “You never have the advantage when dressed casually. You look like you’re careless or have careless attitude.” Another suggestion to improving your in-office image is taking care of your hair, skin, nails and teeth.

Here are some interesting stats as they relate to perceived attractiveness and professional advancement:

  • A study by Cornell University revealed that white women who gained up to 64 pounds experienced wage decreases up to 9 percent
  • U.S. Bureau of Labor Statistics noted that obese individuals can experience wage losses up to 12 percent. While individuals who were deemed “attractive” made up to 10 percent more annually
  • A study by the American Society of Plastic Surgeons found that 73 percent of females felt youth (or looking youthful) significantly affected them getting a job, being promoted, or keeping a client

Do you think perceived “attractiveness” can affect the dynamics of a relationship between a PR professional and their client? Are you more or less likely to sign a contract with an “attractive” sales rep? In your personal experience, have you observed the effects of the Physical Attractiveness Phenomenon?

*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now work as the supervisor of BurrellesLuce Express client services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce

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Google Nexus One – AP Case Study

Monday, January 25th, 2010

By: Stephen Lawrence*

Internet_NewsAs readers of the BurrellesLuce Fresh Ideas blog are already well aware, search engine giant Google is no longer making the Associated Press’ content available through its search results.  And while there are a multitude of other news aggregators and distributors available on the Internet, no others can match the reach that the AP has in the traditional media.

Those in the PR industry who are relying simply on Google Alerts to track theirs and their client’s influence are at a distinct disadvantage, as access to hundreds of daily and weekly newspapers has effectively disappeared.  Some AP content is still appearing in fresh searches, but it seems to be limited to a couple of newspapers. And those may soon disappear if an updated licensing agreement is not reached between the two by month’s end.

Which returns us to the thesis of my previous postings “Can relying on other internet search engines, paid or unpaid, fulfill your monitoring needs?”  Just how much distributed content is even available on newspaper’s websites, much less through Google Alerts?

To address that question, I examined the availability of a recent AP article spotlighting (ironically) the introduction of Google’s Nexus One phone.  The article, authored by AP business writer Michael Liedtke, ran on January 6th and was published in dozens of daily newspapers throughout the U.S.  This information came from our own available archives of scanned hard copy publications.

Twenty-five publications, with an average circulation of 50,000, were sampled.  A simple string of “Google Phone” was used to mirror any likely Boolean spidering phrases and the websites searched.

  • Fifteen of the 25 newspaper websites did not return a result for the article.
  • Thus, 60 percent of the print coverage was lost for this small exercise

Separate queries were entered on the major search sites that constituted more involved filtering and human interaction.

  • Google Search: “Google Phone Liedtke” did result in a number of legitimate newspaper website articles, but none from the original sampling.
  • Bing Search: “Google Phone Liedtke” in the News tab resulted in two incorrect articles, while a general web search returned mostly local TV sites which contain AP material.  Very few newspapers were offered and those that were, duplicated the Google results.
  • Yahoo! News Search:  “Google Phone Liedtke” yielded more website coverage, but nothing mirroring the hard copy coverage.  None of the 15 sites which I located were represented in the search results.

This is only one example of how Google’s non-coverage of AP content could potentially affect public relations and marketing professionals who rely solely on “free” content. Expand that to other industry interests or areas relevant to you and your client – and how much are you willing to pay for free? How are you making adjustments given Google’s change in practice?

*Bio: A native of Mesa, Arizona, I graduated from the University of Arizona with a major in Near Eastern Studies. I began my career with BurrellesLuce in 1997 as a reader. As with most readers, I developed a special relationship with my assigned papers – those small town dailies and weeklies of the same flavor that my family had been employed in for two generations. Currently, I hold the position of quality assurance specialist, troubleshooting daily production issues. Outside interests include woodworking, and keeping my wife and dog happy. Twitter: BurrellesLuce; Facebook: BurrellesLuce

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Names (Mom and Google) You Trust Sometimes Lack Accuracy

Friday, January 15th, 2010
Flickr Image: bunchofpants

Flickr Image: bunchofpants

If you don’t know what day your birthday is for 33 years what else may you not know? I was talking to my friend Frankie and he was relaying the story about how he celebrates his birthday on both January 14th and 15th. I’m in favor of stretching out a celebration, but it was the reason he gave that I share with you today. Frankie’s parents told him his birthday was on January 15, 1954. One day, while going through important family documents, he ran across his birth certificate and to his (and his mom’s) surprise his stated date of birth read January 14, 1954. When he asked his mom about the contradiction, she told him that he was born close to midnight so she “thought” it was the 15th and she just never looked that close.

In a BurrellesLuce Fresh Ideas post last year I addressed Google and the Associated Press (AP)  “Google Alert Users: Are You Getting What Google’s Not Paying For?” and it appears the other shoe has finally dropped. In Softpedia’s article there’s speculation and rumor about why Google is no longer updating AP content, including a quote from Google that leaves more questions than answers. My concern is the impact on public relations practitioners who rely solely on free content. The “why” is equaled in importance by “what” the impact will be to media measurement reporting? Just yesterday Linda Vandevrede announced  a special “Meet the Associated Press in Phoenix” event on the Valley PR Blog. Perhaps one of the attendees can ask the AP their thoughts on the Google issue. More importantly I hope the pr pros planning to attend are also making arrangements on how to best monitor the coverage their new contacts are going to help them get for their clients.

If you rely solely on Google alerts and have AP media relationships how will you now monitor, report, and analyze the impact of your news coverage? Do you even know the full extent to which this can compromise your existing reporting benchmark? A prime example of the importance of AP stories is “Two health-care proposals may get boot, Dems say” . If you’re in Healthcare PR how do you explain to the C-Suite why you didn’t know about this story? How much will “There was no Google alert for the story so I didn’t know” cost your organization?

While Frankie has never missed a birthday, in fact the last 23 years he’s celebrated two days per year, he did have to go back and change all of his other documentation to match his legal birthday. PR pros will not escape so easily from the impact of this decision by Google. The only cost to Frankie was a few hours at the Department of Motor Vehicles, updating other government documents and work information, but what do you have at risk by not having confirmed data sources, specifically the AP content?

How will you manage year-over-year expectations of clients when your coverage declines? How will you gauge the impact of key messages and campaigns if you can’t access the information via Google? Is it important enough to make an investment?

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Life After Oprah

Thursday, January 14th, 2010

Abbey Franke is an Account Executive at Scott Circle Communications. She focuses on new media strategies and online communications and comes to public relations with a background in live television production. You can follow her on Twitter: @scottcircle LinkedIn: abbeyfranke or Facebook: Scott Circle.

Image: AdWeek

Image: AdWeek

As Oprah tearfully announced that her upcoming 25th season would be her last, a flurry of tweets began flying before the credits even started rolling. The question on everyone’s lips (or tweets): “Who would be next?” Oprah, a towering icon of television talk, leaves behind a unique brand and some sizeable shoes to fill. As the voice that launched a thousand small businesses, authors, celebrities and lately, politicians, she has harnessed the power of her daytime audience in a way that no competitor has. Where other shows are more specialized, the Big “O” packs a punch in terms of variety, serving up everything from celebrity interviews to self-help, confessionals to contests, all with a side of fashion and fanfare. This broad base has made Oprah into a holy grail of public relations, the golden ring for communications professionals and clients to strive for.

So, who is next? Where will we turn when we have a new book to promote? An expert on multiple personality disorders to pitch? Or a golf pro ensnared in a PR-tsunami with a big apology to make? Already names are being tossed around.

Funny girl, Ellen DeGeneres seems to be the natural heir to Oprah’s talk queen crown. Her appeal is broad, although she only commands less than half of Oprah’s estimated seven million viewers. This fall has seen the two together on the cover of O, The Oprah Magazine and appearing on each other’s shows, leading many to believe that Ellen’s succession could be a natural one. Still, it’s hard to imagine her hi-jinks and dancing paired with a tell-all from Whitney Houston, much less Sarah Palin, both of whom appeared on Oprah this fall.

Rumors also suggest a Katie Couric daytime program following the end of Couric’s contract with CBS in 2011, but Couric’s image, as a sophisticated girlfriend, does not have quite the same warm, likeability of Oprah’s mentoring presence. Other names like Tyra Banks, Whoopi Goldberg, Paula Abdul and even Sarah Palin are floating around as potential daytime divas. Morning shows like Good Morning America and the Today Show offer a similar variety to Oprah’s programming, but still cannot match her numbers. And then, of course, there are the prime time and late night outlets. Leno, Letterman, and Conan remain strongholds for celebrities while Colbert and Stewart offer politicos, authors, economists and other thought leaders.

Perhaps Oprah leaves behind her a void that no one show can fill. Fans of her self-help segments may gravitate towards spin-offs Dr. Phil and Dr. Oz. Viewers interested in celebrity will stick with Ellen or Tyra. Lifestyle audiences could turn to Martha Stewart, the Oprah-launched, Rachel Ray or a rumored new program for Oprah regular, home improvement/design guru Nate Berkus.

So where does this leave PR professionals? The end of Oprah could be just another step towards the increasing hyper-fragmentation of the media as niche outlets multiply on and offline. The result: continued need for greater targeting efforts, heightened listening, and connecting with audiences where they are by PR. Does this require more work than one big push for the golden Oprah standard? Probably, but the outlets for exposure expand drastically as do the opportunities for meaningful interaction. Building buzz from the bottom up is daunting and without the ultimate “stamp of approval,” individual influencers need to be discovered at every level of communications. They might look a little different than Oprah and come in the form of mommy-bloggers or local anchors, but perhaps their reach will be even more personal and their audience even more engaged.

Between now and the end of Oprah’s reign supreme, there will be undoubtedly hundreds of potential candidates to take her place. Of course, there’s still one candidate that might be the best replacement for Oprah, and that’s Oprah herself. Although the full details of her next venture have yet to be released, or even developed, what’s brewing is a network that uses Oprah’s successful show as a jumping off point, promising dozens of new programs to pitch. So, as we enter into the end of an era, how will you be tailoring your PR efforts? Who will be your big get?

Please share your thoughts with myself and the readers of BurrellesLuce Fresh Ideas.

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