Name: Johna Burke
Bio: I’ve been in the media monitoring and measurement business for nine years, joining BurrellesLuce in 2000. How did I get here? I was a client. I was the PR and IR director at U-Haul International for nearly 11 years. Then I chose to help make my former peers more efficient and effective. I enjoy my role as a trusted advisor and am enthused to speak about best practices in public relations. My commentaries on the subject have appeared in PR print and web outlets. Currently, I chair the Southern Region of the International Association of Business Communicators (IABC). So what am I passionate about, aside from measurement? My family which includes my three “boys” (Boston terriers). By the way, did I mention that I am also a master at Seinfeld trivia? Twitter: @gojohnab; LinkedIn: Johna Burke; Friendfeed: gojohnab; Facebook: BurrellesLuce
Posts by Johna Burke:
Lane Sutton, Kid Critic, Dishes on Social Media at PRSA. (Video Interview w/ Johna Burke, BurrellesLuce)October 28th, 2011
JOHNA BURKE: Hello, this is Johna Burke with BurrellesLuce and I’m here at the PRSA Connecticut event on social media. I’m joined by Lane.
Lane, will you please introduce yourself?
LANE SUTTON: Sure. I’m a 14-year-old social media coach and entrepreneur for diverse types of businesses.
BURKE: Lane, you just did a presentation about social media. Can you tell us a couple of the key takeaways in working with the youth today via the channels of social media?
SUTTON: Definitely. So no broadcasting, OK? So we’re in the era where PR releases do not work on social networks. And now we need to engage and listen and have bigger ears out there. And then also customer service is a huge differentiator for PR in that what–that’s what sets companies apart from each other. And lastly, PR has been used so much. You know, it’s all about analysis and things. So some great tools to do that would be Hootsuite, Social Mention and journalist tweets.
BURKE: And to show that Lane is very well rounded, he has a pretty exciting announcement. What’s your new position at school when you’re not out public speaking, Lane?
SUTTON: I’m treasurer for student government for my freshman class at Framingham High School.
BURKE: Excellent. Congratulations, Lane.
SUTTON: Thank you.
Tough Talks, Insights for Creating a Win-Win-Win: Alan Cohen, Acts of Balance, Interview With Johna Burke, BurrellesLuce, at the 2011 Counselors AcademySeptember 23rd, 2011
JOHNA BURKE: Hello, this is Johna Burke with BurrellesLuce, and we’re here at Counselors Academy. We’re joined by Alan.
Alan, will you please introduce yourself?
ALAN COHEN: Absolutely. My name’s Alan Cohen, and I’m president of Acts of Balance Executive Coaching and Training based out of New York City. And I work with public relations executives and PR firms to help develop more effective leaders, and I work a lot with communications skills and team-building.
BURKE: Great. Alan, you did a session on tough conversations for PR practitioners and agency owners here. Can you give us a couple of your insights as far as how people can set up and then have those tough conversations?
COHEN: Absolutely. One of the most common things that I see in my practice is people really avoiding having those tough talks. And in avoiding them, they actually make the situation even bigger and more volatile. We largely like to be people pleasers, and so we avoid having the conversations that may be unpleasant, may provoke some strong emotions. But what I do is really help develop people to think, to plan in advance, to go through a multistep process to really think about how they’re interpreting the situation, to really align their values with having the conversation and to really, really plan it out so that the conversation will develop into a real win-win-win; a win for the individual having the talk, the–a win for the person who’s being spoken to, and really a win for the relationship overall. It’s really about a collaboration. So as leaders, we need to have the courage to have the difficult conversations. And leadership is not always easy, but it’s important that we stay in integrity by really addressing the situations that are causing us discomfort.
BURKE: Alan, thank you so much. Where can people connect with you online and in social media?
COHEN: I’m at actsofbalance.com, and my Twitter handle is actsofbalance.
Or you can join my Facebook fan page, also Acts of Balance.
BURKE: Thank you so much, Alan.
COHEN: Thank you.
When I first joined the workforce my colleagues were permitted to smoke in their offices. That’s right…ashtrays on their desks. Seriously! Then one day, a law was passed that forced all of the smokers outside. If they wanted to satisfy their craving, they had to go outside to a designated area. They were given a nice place to sit and smoke and visit so, except for the heat of Arizona summers, I don’t think they minded.
However, I do remember feeling bitter about the perceived special privileges given to smokers. It seemed no matter how much needed to be done – the smokers got their break. They were permitted extra time in some cases because they “needed” their cigarette in order to function. This got me thinking that maybe mobile devices are the new cigarette. We excuse mobile devices in work and social settings because people “need” to be connected.
I’m ashamed to admit it, but I’m guilty of taking out my device when I’m surrounded by interesting people. I guess, one could say that the “need” to know if someone has tweeted or facebooked something that “must” be immediately reviewed is an addiction of mine…
I’m sick of being that person. I want to get more focused, enjoy the real live people in front of me, whenever I have the opportunity, and show respect when people make time for me face-to-face. Wall posts and tweets can be viewed anytime – so they’ll have to wait.
Of course, there are exceptions to every rule. So far, I’ve come up with these three reasons it’s ok to take out your mobile device when in a meeting or out socially:
- If you need to call 911
- If the room is dark and light from your device will illuminate the room or a menu/document to be viewed
- If something MUST be Googled to settle a debate and avoid a full out riot
So, the next time you’re at a meeting or out socially, think about your companion and the message you’re sending before you pull out your mobile device. If your mobile device was a cigarette would you take it out even just for a quick drag? If the answer is no, then I challenge you to have the same courtesy with your mobile device. Remember courteous smokers would ask people in their group if they “minded if they smoke” … at a minimum be conscious of your mobile addiction.
I don’t think a mobile courtesy law is in our near future, but we can still make a difference. Will you join me in this effort and step away from the device and enjoy the people? If so, leave your name in the comments section and we can police each other on our mobile “smoking” progress.
Growing Your Blog: Video Interview w/ Lisa Gerber, Spin Sucks, and Johna Burke, BurrellesLuce, at the 2011 PRSA Counselors AcademySeptember 6th, 2011
JOHNA BURKE: Hello, this is Johna Burke with BurrellesLuce, and we’re here at the PRSA Counselors Academy. I’m joined by Lisa.
Lisa, will you please introduce yourself?
BURKE: Excellent. You know, this is a blog that a lot of those in the PR community actively read and use as a great resource. Can you tell me about how writing for the blog and how managing the blog helps your business?
GERBER: Sure. It’s huge. We–you know, the blog started a couple of years ago. Gini Dietrich had started it. And it takes a really long time to grow, to gain followers, to gain subscribers and build a community. But now we are at a point where we just have this incredible local community, lots of great comments and discussions, and usually a lot of the–a lot of the gold is in the discussion and the comments section of the blog posts. We really welcome that and try to nurture that. In terms of what it does for our business, it just, it–a lot of things. It gives us a lot of credibility, and when we’re working with our clients and trying to show them and help them with their blogs and get them out there we’re able to show that this–you know, we actually do this and show as an example.
BURKE: And I think it’s a great example and, you know, a true testament to practicing what you preach.
BURKE: And I mean, I love the manifestation of that in all of the posts and in the community that you’ve built. So congratulations on a job well done.
GERBER: Thank you.
BURKE: Where can people connect with you online and in social media?
GERBER: They can find me at spinsucks.com. I blog every other Wednesday. And on Twitter I’m @lisagerber.
Tips for Energizing Your PR Firm: Video Interview w/ George Rosenberg, Consultant, and Johna Burke, BurrellesLuce, at the 2011 Counselors AcademySeptember 2nd, 2011
JOHNA BURKE: Hello, this is Johna Burke with BurrellesLuce, and we’re here at Counselors Academy with George Rosenberg.
George, will you please introduce yourself?
GEORGE ROSENBERG: Hi, I’m George Rosenberg. I’m an adviser and consultant to owners of public relations and integrated communications firms. It’s great to be here at Counselors.
BURKE: Great. And, George, you just talked about giving tips on energizing your firm. Can you share some of those high level tips with the people here?
ROSENBERG: There–yes, I can. Thanks, Johna. There are three major areas that suggest that maybe your firm needs to hit the refresh button: you’ve lost your way as a leader, you’ve lost your enthusiasm for business, and you’ve lost your momentum as an agency. So develop a sales plan, commit to spending 75 percent of your time with sales rather than marketing, make sure you have a business plan and keep going. Take the next six months to develop your business plan, develop a budget for your agency. Think about how you reinvigorate yourself as a leader. It’s a great–it’s a great lesson. If you’ve lost your enthusiasm for the business, something’s wrong. If your agency’s not growing, something’s wrong. So think about reinvigorating, refreshing your business through sales, through marketing, and maybe through new management teams challenges.
BURKE: Great takeaways, George. And can you tell people where they can find you online and in social media?
BURKE: Thanks so much, George.