Archive for February, 2011


Barcodes and The Media

Monday, February 28th, 2011
Flickr Image: The American Library Association (ALA)

Flickr Image: The American Library Association (ALA)

Barcodes have been used in the retail, logistics, inventory/warehousing and governmental environments since the 1970’s. There are numerous types of 2D barcodes, but for this post, I’ll be referring primarily to Quick Response (QR) codes – which didn’t come into existence until 1994. QR codes have been popular in Japan for quite some time and even have been used in some European countries but have struggled to gain acceptance here in North America.

About a year ago, my BurrellesLuce colleague, Lauren Shapiro, wrote about the world being a giant barcode and how this might affect the public relations and marketing realm. In September 2010, I attended a PRSA professional development day (hosted by SWMO PRSA) where Ben Smith, Social: IRL agency, talked about PR and media uses for QR codes – that’s when it started to “click” for me. Then, a few months ago, another colleague, Denise Giacin, wrote about a book by a New York Times reporter and his perceptions of the changing media landscape – each chapter beginning with a QR code. 

So, if this is not new, why am I just now writing about this? Because it seems to me that it’s no longer just speculation by the thought leaders, but it’s actually catching on. (I’m a wait and see kinda gal, after all Missouri is the “Show Me State.”) With the popularity of smart phones, QR codes are now more practical than in the past and are probably destined to become even more so in the future. Google Places began using QR codes, issuing window decals, in December 2009 as a quick way to see reviews and coupons for local businesses. There’s a myriad of uses in the communications field and I’ll talk more about that in my next post. 

A number of print media outlets are now using barcodes to connect the reader’s print and online experiences. Mobile barcodes offer publishers an easy way to bridge the gap between traditional print mediums and digital media. The barcodes allow them to offer a more personalized and interactive experience – like linking from an advertisement to a coupon or recipe. But it’s going beyond advertising now.

The Washington Post recently began including QR codes to offer “digital jumps” to additional content. Lucky Magazine uses QR codes to link to hair and makeup instructional videos. South Florida Sun Sentinel uses QR codes to link to digital content. USA Today announced last week that they are making a commitment to use at least one Microsoft Tag (a proprietary 2D barcode) in each daily section that will provide mobile access to photos, videos and other online content.  Even some college papers, Cal State Fullerton for one, have begun using these barcodes in the print edition.

The naysayers are convinced of the demise of print media; however, new technologies like QR codes offer the ability to make their content more interrelated. It provides readers with a more interactive and productive experience. 

Is this just what print media needs or is this a stop-gap measure on the downhill slide? I look forward to you sharing your thoughts with our readers.

  • Share/Bookmark

Oscar’s Social Media Fever

Friday, February 25th, 2011

The Academy Awards Show is my Super Bowl. That’s what I’ll tell my husband on Sunday, when I NEED to start watching the TV at 3 p.m. and switch between channels for all the best Red Carpet viewing possible. Additionally, I’ll have one or two laptops going with multiple Twitter searches refreshing faster than I can read. YouTube will help me replay some of the best and worst dresses on the Red Carpet.

I used to host an Oscar viewing party. But, I don’t need to anymore. I have all my social mediaAcademy-Awards friends to confirm that so-and-so did have the ugliest dress and celebrity Y should have shaved.

The Wall Street Journal confirmed I’m not alone and reported on the efforts of several agencies who have celebrities posting  live updates via Twitter and Facebook streams during the Oscars. The article reports social media advertising company MyLikes Inc. has Khloe and Kourtney Kardashian commenting on fashion via Twitter for fashion site Gilt Groupe.  It was noted, however, that marketers are still working to find the fine-line between selling and adding to the conversation.

This year, Oscar.com will offer live streaming from backstage in an effort to attract younger users to their site. Additionally, there will be interactive ways to enter your predictions and help choose a designer dress for the on-stage awards escort.  If you have an iPad, you can download the Oscar app for the same interaction. Adding to the interactivity, Sprint is partnering with People.com for a real-time trivia game during the show.

Advertising Age says the cost for a 30 second spot for the Academy Awards show has increased this year to $1.7 million, and the Los Angeles Times reports the spots are sold-out. It’s not the $3 million the Super Bowl demands, but it’s getting there for arguably the second most watched event of the year. Oscar commercials are usually targeted to women, unlike the Super Bowl ads, which were mostly directed at men. This is an opportunity for advertisers to target the real decision makers in most households.

I wonder how many brands are looking for tie-ins to Oscars to capture the interest of the media and celebrity obsessed viewers? Pop Secret hosted a Twitter party, #PopCameraAcation, on February 24 and they used mommy bloggers to spread the word. What other hashtags will I be encouraged to use on Oscar night?

In my earlier BurrellesLuce Fesh Ideas post on 2010 Trends and 2011 Predictions…, the 2010 Academy Awards did not make the top 10 for Twitter trends. Could this have been because there are several hashtags being used to talk about the event? Also in the post was a prediction for the true integration of social media with PR. Will PR efforts around the Oscars take us a step closer to this?

How are other marketers promoting their brand with a tie-in to the Oscars? What will communications professionals learn from this year’s Academy awards? Were they successful? I’d like to hear your thoughts.

  • Share/Bookmark

Client Meetings: Know Your Role

Thursday, February 24th, 2011

by Denise Giacin*

client meetingYou finally confirmed a meeting with the client you have been trying to schedule with for weeks. Your boss is watching closely and you know this opportunity is too important to fly by the seat of your pants. Sometimes being face-to-face with a client is cause for momentary lapses in judgment. Sitting across the table from someone you lose the comfort of writing carefully worded emails or the ability to hide your hair twirling habit a client never sees on a conference call. Everyone has quirks; however, it’s important to know how to keep yourself in check during client meetings. 

These six tips will help you stay focused and reassure your clients they are in the best hands and can serve as an important reminder for both new and seasoned professionals alike.

Be Prepared.
Know who you are meeting with and have enough materials for everyone attending. (Bring extra just in case there is a last minute sit-in.) Make sure you understand the reason for the meeting as well as how you are going to contribute. If you are demonstrating a new product or service, make arrangements for everything you need (such as a laptop, Internet connection, conference room, etc). The more prepared you are, the more comfortable you will be and the more confident your clients will be in your abilities to provide them with the services they need. 

Communicate.
Fully understand the product or service you are presenting and provide accurate and intelligible information to your client. Speak clearly, intellectually and choose your words wisely. Remember: you will need to adjust your approach depending on who you are meeting with, their familiarity with your product or service, and their position in the company. 

Never Say Never.
While it is important to manage client expectations, try to avoid saying “no” or “impossible” during your meeting. If a situation arises, communicate how you will make an effort to look into any concerns or requests and that you will get back to them with a solution or appropriate alternatives. And give them a timeline of when you plan to follow up.

No Complaining.
Clients do not want to hear how bad your day is going or how much work you have at the office. Pointing out negativity is only going to lead the conversation in that direction. Focus on positive, energetic conversation points to keep your client interested in what you have to say.

Dress Professionally.
This should be a no-brainer; after all, you are a representation of your company. You do not want to show up at a meeting looking like you just rolled out of bed. Depending on your corporate culture, your dress may vary. Most companies make it quite clear how they would like you to dress and if there is any confusion you should inquire with your supervisor.

Mind Your Manners.
Always be polite and respectful. Never swear or use derogatory language, even if your client speaks freely. If you are having a meal, use proper etiquette. If alcohol is involved, know your limits and do not cross the line. Your maturity in these situations is reflective of how you will handle the account and, again, reflects on your company or brand.

If you are new to the area of client services, what do you find to be the most challenging aspect of client-facing meetings? If you are a seasoned PR, marketing, or client service pro – what tips can you give for weathering client meetings? What have been some of the challenges you have faced at client meetings and how have you handled them? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

***

*Bio: Prior to joining the BurrellesLuce Client Service team in 2008, Denise worked in the marketing industry for three years. She holds a bachelor’s degree in communications from the University of Connecticut, where she gained experience interning in PR and working for student organizations. By engaging readers on the Fresh Ideas blog Denise hopes to further her understanding of client needs. In her spare time, she is passionate about Team in Training (The Leukemia & Lymphoma Society’s charity sports training program) and baking cupcakes. Her claim to fame: red velvet cupcakes with cream cheese frosting. LinkedIn: dgiacin Twitter: @denise10283 Facebook: BurrellesLuce

  • Share/Bookmark

Will Social Networks Replace Traditional Résumés?

Tuesday, February 22nd, 2011

by Lauren Shapiro*

I graduated from college when Facebook started its transition from being open to only users with college/university email addresses to the general public. With this transition, my college began the crusade to educate students on how to make their Facebook profiles “employer friendly.” They laid out the common sense do’s and do not’s of Facebook use and even started to make real-world examples, out of certain students, by utilizing the social network as a way to crack down on underage drinking on campus by finding photos posted to students’ profiles.

The key message that my college was sending has come to fruition – your Facebook profile is no longer just a Human being typing on laptopfun place to tag photos and post your favorite movies and quotes. It is your personal résumé… a representation of who you are, even if you are not using the site professionally. Now, with the popularity of LinkedIn soaring, potential employers have two opportunities to do extra homework on employment candidates. On LinkedIn, employers can see your past experience and educational background; on Facebook, they can see your personality and who you are as an individual.

Since employers are already finding out everything they need about a candidate on the Internet, will social media sites eliminate the traditional résumé?

According to a study of Canadian human resources professionals by OfficeTeam, a staffing agency, it could go either way. As reported in the Montreal Gazette, the survey revealed that 43 percent of managers thought it was “somewhat or very likely that profiles on such websites as Facebook and LinkedIn will someday replace resumes for getting jobs.” However, 55 percent of managers thought it was “not very likely or not likely at all that social network profiles will completely replace resumes as job seeking tools.”

In short, the data found comes to an outstanding, “We don’t know if social networks will replace traditional résumés.” Nevertheless, OfficeTeam provides the following advice for handling your own social media accounts – job seeker or not.

  1. Make sure you have a visible profile picture
  2. Highlight your key skills and experience
  3. Limit public access to pictures and other things that might not go over well with a prospective employer
  4. Keep in mind the people you’re connected with might be contacted as references
  5. Keep your online profile up to date

And with regards to privacy settings, Dianne Hunnam-Jones, OfficeTeam’s district president in Toronto, states: “I think the reality of the world is that [privacy settings] don’t matter; it’s still out there, somebody will find parts of it somewhere.” 

Do you think Facebook and LinkedIn will ever completely eliminate the need for a personal résumé? How do you use social networking in evaluating potential employees or employers?

***

*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now serve as Director of Client Services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce  

  • Share/Bookmark

You’re “Engaging” Oprah… Now What?

Friday, February 18th, 2011

Valerie Simon

BurrellsLuce Fresh Ideas: Your "Engage" Oprah... Now What? (Valerie Simon)There has been much discussion of late regarding influencers. How do you identify an influencer?  How do you measure their value? And how do you talk to people who don’t necessarily understand that influencers aren’t one-size-fits-all? (In fact, Justin Goldsborough, Fleishman-Hillard Kansas City, asked a similar question in a recent post on his blog www.justincaseyouwerewondering.com.)

After hearing Coyne PR’s Dr. Norman Booth, at the PRSA NJ Measurement and Evaluation workshop on Monitoring and Determining ROI for Digital/Social Media, briefly discuss mathematical modeling to help identify influencers and optimize conversation – that evening, I found myself heading over to  the Coyne PR website. I found a white paper he authored, Mapping and Leveraging Influencers in Social Media To Shape Corporate Brand Perceptions. The paper reviews a customizable valuation algorithm to identify social media influencers.

In examining the strategy to optimize blogger outreach, I decided to take a deeper dive into Step Three: “Engage and Socialize.” This critical step offers the potential to transition influencers into advocates and even brand evangelists. Likewise, there is room for antagonizing influencers and actually damaging credibility.  Booth’s key points under this step, as I understood them, include:

Engagement

  • Clearly identify intent
  • Topic before relevance
  • Ask, don’t tell
  • Say “thank you”

Socialize

  • Comment on relevant postings
  • Follow on Twitter and social aggregators
  • Connect on social networking sites

These are excellent points. To them, I would also add “consistency in behavior over time.” The paper concludes, noting, “While the fundamentals of public relations are essentially the same as social media relations, the addition of this new marketing channel allows practitioners to engage with influencers one on one.”

Just as I said in my previous Fresh Ideas post, that no matter how influential a person is reported to be if they aren’t the right one for your campaign or media relations objectives, they’re not going to be able to convince your audience to do what you want.  The same applies for relationships.

Public relations, and social media relations, are about relationships.  So what if you’ve “engaged” Oprah, if you haven’t established a credible rapport? Creating relationships, building trust and loyalty, is not something you can expect to do with a tweet or comment.  And it doesn’t happen overnight. Relationships require ongoing communication (from all parties); social media simply offers you the tools to engage in more frequent and targeted ongoing communication.

Are you using social media to build relationships? What do you think are the essential elements for developing relationships online? Are you using any type of mathematical modeling to help you understand influence and sustain blogger outreach?

  • Share/Bookmark