Archive for November, 2010


Media Outlets Leverage Mobile Apps

Monday, November 29th, 2010

by Carol Holden*

Surpurised young woman holding a mobile and shopping bagsFor me, it’s official – the world has gone totally mobile. The other night a commercial, on a kids’ cable channel my daughter watches, featured a Grandmother giving her little grandson (he looked about six to me) a tablet-reader for Christmas. I’ve been forewarned and won’t be shocked if my eight year old asks for one.

No wonder the rush continues for traditional media to expand to mobile devices, with some innovative apps already rolled out and others on the way:

  • The Economist just launched an enhanced version of its publication for the iPad and iPhone. Readers can tweak the layout and graphs so they can receive all the robust content of the magazine, but in a format that makes sense for a small screen. “You’re trying to recreate your print magazine but redesign it to make the most of the medium,” said Oscar Grut, managing director of digital editions for The Economist.
  • Oprah’s O, The Oprah Magazine has just released its iPad app to much fanfare. As described in the Marketwire release, “’I love the written word, and I love the iPad — to me, it’s another way to experience the intimacy of this magazine and its part of the future of the business,’ said Oprah Winfrey. ‘It’s a new way to connect with our readers, who are on a path of becoming their best selves.’”
  • New Corps’ Rupert Murdoch and Apple’s Steve Jobs recently announced they would be teaming up to create a new iNewspaper. “The collaboration, which has been secretly under development in New York for several months, promises to be the world’s first ‘newspaper’ designed exclusively for new tablet-style computers such as Apple’s iPad, with a launch planned for early next year,” writes Edward Helmore in this Guardian UK article. “According to reports, there will be no ‘print edition’ or ‘web edition.’”

In fact, there are already enough publications with apps (over 700) available to audiences and readers on the iPad that strategic research company McPheters and Company was able to put together a ten best list. “McPheters ranked the print-to-iPad products based on design, functionality and use of rich content.” The list presents an interesting mix of both newspapers and magazines covering the gamut of lifestyle, culture, politics, news, sports, food, fashion, etc. The number one spot went to The New Yorker app, with apps for newspaper circulation heavy-weights USA Today and The Wall Street Journal making the list at number eight and ten respectively. Fashion entrant Net-A-Porter made the list at number five.

Mobile applications are becoming such an integral part of the media landscape that other industry organizations are taking notice. The American Society of Magazine Editors announced that among the changes to the National Magazine Awards 2011, they will include a new award for mobile editions.

In this age of PR 3.0, how are you using mobile apps to connect with your audiences? If you use a mobile device to read newspapers and magazines, what outlets would top your list of best media apps? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

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Bio: I’ve been in the media business all of my adult life, first in newspapers before going full circle and joining BurrellesLuce, where I now direct the Media Measurement department. I’ve always enjoyed meeting and especially listening to the needs of our customers and others in the public relations and communications fields; I welcome sharing ideas through the Fresh Ideas blog. One of my professional passions is providing the type of service to a client that makes them respond, “atta girl” – inspiring our entire team to keep striving to be the best. Although I have been lucky enough to travel through much of Asia and most major U.S. cities for business or pleasure, my free time is now spent with my daughter, visiting family/friends, and of course the Jersey shore. Twitter: @domeasurement LinkedIn: Carol Holden Facebook: BurrellesLuce

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Personal Connections: Key to Professional Success

Monday, November 22nd, 2010

Last week, Valerie Simon interviewed me for her BurrellesLuce Fresh Ideas post, “Maximizing the Value of an Event.” In advance of #PRStudChat Twitter chat, where I was one of the special guests, I got to offer a few tips for enhancing your networking experience at industry events.

On the subject of networking, I’d like to dive in a little further….

My husband is currently looking for a job, so he has had to ramp-up his networking. It seems he’s not alone. Often at networking events, you will find a lot of job seekers. But, why wait until you need to network? Why not do it all the time? This way, when the need arises, you are already connected with many people who can help you. You can use networking to help you find mentors, collaborators, partners, and future colleagues. Remember, if you help someone, they are more willing to help you.

I recently had the opportunity to interview Lauren Lawson-Zilai, media relations manager, Goodwill Industries International. In the video below, she describes the many ways she has used networking to help her professionally.

There are many places you can network with other professionals—

  • Professional organization events
  • Conferences
  • Tweetups
  • Award events
  • Meals out with other professionals
  • Happy hour events
  • Places you volunteer

Once you’re there, here are a few tips:

  • Mingle often and don’t spend too much time with any one person or group of people.
  • Bring cards and be sure to ask for cards from the people you meet.
  • Write notes on the back of the card (if culturally appropriate) about the people you meet.
  • Follow-up! Keep the connection going by sending them a note and inviting them to connect with you via LinkedIn, Facebook, Twitter, Plaxo or another social media channel. (Note: you can connect your LinkedIn and Plaxo accounts, so you don’t have to send two invites.)

The same night as the #PRStudChat, I attended a Washington Women in Public Relations (WWPR) Speed Networking event, where I had a chance to meet several people in a short period of time. The next day, I had several emails from attendees about volunteering and working together. I was really impressed with the great follow-up!

Do you have any advice for other readers? What helps you expand your network?

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BurrellesLuce Newsletter: Using Mobile Apps to Connect With Your Audiences

Friday, November 19th, 2010

Using Mobile Apps to Connect With Your AudiencesPR 3.0 is here. We’ve reached a point in media relations history where content may be king, but it is the people (aka audiences) who actually rule.

In this new era, it’s no longer enough to capture eyeballs or count page views. Instead, communications professionals must up their storytelling game to produce consumer-centered content and provide nearly instantaneous access to the information that consumers and other stakeholders desire.

The Rise of Mobile Apps
A recent Pew study on the rise of app culture in the U.S. finds that 82 percent of adults use cell phones and that 23 percent of adults have only a cell phone and no land line. This figure is likely to rise as the public becomes more tech-savvy and mobile-oriented.

When it comes to mobile activities, individuals often use their mobile devices for more than standard calling and text messaging. The same Pew study reveals that 59 percent of adults are now mobile Internet users. In other words, they access the Internet wirelessly via a laptop or cell phone. In fact, mobile-search users are 60 percent more likely (than consumers who don’t search with a specific business in mind) to search for local businesses on their mobile device. The reason, notes this Media Post article, is “because they are already outside the home looking for a nearby business to fill a need.”

There appears to be significant potential for marketing and PR practitioners to reach and influence this growing segment of the population, especially mobile app users who make purchases online. According to the Pew study, 75 percent of mobile app users use an app to buy a product online, compared with 66 percent of all Internet users. It is thought, as quoted in this GigaOm article, that “in-app purchases now represent about 30 percent of all iPhone App Store revenue.”

Read more of this newsletter in the BurrellesLuce Resource Center.

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What’s the Deal, Facebook?

Friday, November 19th, 2010

by Lauren Shapiro*

Gowalla Location-Based Social MediaTo businesses looking to attract consumers: I’ll give you my email address, if you promise to send me coupons. I’ll fill out your online survey, if you give me a free appetizer at my next visit. I will fan your Facebook page, if you send me exclusive offers. I would even check in to your business, if I used a service like FourSquare or Gowalla. But, I will only do what you ask, if you give me something in return…

Facebook introduced “Places” in August, an application that allows users to check in to local businesses and places ala FourSquare. However, according to PC World, a study by Pew Internet and American Life Project released statistics showing that “only four percent of online adult Americans use location-based services.” Merely one percent of participants in the Pew survey actually use check-in applications, such as FourSquare.

So why would Facebook broach the location-based application market when only a very small percentage of Americans actually use it? Leave it to Mark Zuckerberg to have another trick up his sleeve. Zuckerberg, with the launch of Facebook Deals, realized that the popularity of Facebook , the release of The Social Network and, let’s be honest, an already Facebookcentric world – can and probably will turn the one percent of location-based app users into way more!

According to the PC World article mentioned earlier, Facebook Deals “will allow people to find deals nearby when checking into a location on Facebook.” Even better, you can find deals ahead of time and then choose to venture to that business and check-in to receive a coupon on your mobile phone. What better incentive to check-in to a location than the promise of a discount? Furthermore, aren’t users more likely to visit a business that is offering a discount than a business that is not?

Taking a nod to the marketing gurus of the world, consumers love discounts. Especially in this economy, coupon offers can be the deciding factor when debating where to get lunch or where to get that new pair of jeans.

Facebook has not only paved the way for social networking and changed the way users interact online, but now has allowed businesses to have a greater reach with their current consumers and easily find new ones!

Are you in the one percent of location based application users using applications such as FourSquare and Gowalla? If not, will you be more or less likely to use this type of product if you were guaranteed a discount? Please share your thoughts with me and the readers of BurrellesLuce Fresh Ideas.

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*Bio: Soon after graduating from the Richard Stockton College of New Jersey, in 2006 with a B.A. in communication and a B.S. in business/marketing, I joined the BurrellesLuce client services team. In 2008, I completed my master’s degree in corporate and organizational communications and now serve as Director of Client Services. I am passionate about researching and understanding the role of email in shaping relationships from a client relation/service standpoint as well as how miscommunication occurs within email, which was the topic of my thesis. Through my posts on Fresh Ideas, I hope to educate and stimulate thoughtful discussions about corporate communications and client relations, further my own knowledge on this subject area, as well as continue to hone my skills as a communicator. Twitter: @_LaurenShapiro_ LinkedIn: laurenrshapiro Facebook: BurrellesLuce

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Register Domain Names for Less…At the Airport?

Thursday, November 18th, 2010

GoDaddy Kiosk-2During a recent trip to Phoenix Sky Harbor International Airport I noticed an unusual kiosk. Since November 2, 2010, and slated to be there through the “first part of 2011,” web-hosting service Go Daddy has set up shop in terminal 4 a.k.a. the “Go Daddy Sky Harbor Kiosk” to provide in-person service for a previously virtual-only offering.

From a marketing perspective, this is either the craziest or the smartest tactic I’ve seen in a long time. Go Daddy isn’t known for taking the safe approach (think Super Bowl Ads) so its recent initiative shouldn’t surprise me. Still, I find their risk taking extraordinary. During a time when businesses are looking for ways to scale back or otherwise avert risks – Go Daddy takes their virtual model to “brick and mortar.” I guess if patrons will line up at Charlotte Douglas International Airport for manicures and pedicures then small business travelers will feasibly benefit from this new Go Daddy kiosk. Think about it: during the social media frenzy a web-based service focuses on face-to-face targeting and interaction.

Finding myself intrigued by this recent endeavor, I reached to Go Daddy and, via its public relations department, received insights from Miguel Lopez, vice president- customer care at Go Daddy. I ask, “Why the airport?” Lopez explained that:Go Daddy helps individuals and small businesses build an online presence quickly and affordably. Why not show them how easy it is? Sky Harbor International is one of the busiest airports in the United States and our location intersects a tremendous amount of traffic. It’s a great location to meet locals and visitors alike, and give them an opportunity to learn about all the things they can do online with Go Daddy.”

When asked about successes or failures of the experiment, thus far, Lopez added: “We’ve found that many of our customers are interested in a guided tour of our website, GoDaddy.com. Others are curious about what it’s like to work for a company like Go Daddy and it’s fun to watch their facial reactions when they hear about how employees are treated like VIPs, attending lavish holiday parties and getting to go on monthly ‘Employee Appreciation’ outings.”

While this latest effort is solely driven by walk-up traffic and Go Daddy hopes to service small business travelers and to possibly recruit new employees (Go Daddy currently has more than 100 job openings), it will be an interesting to watch this endeavor unfold. Personally, I plan to keep an eye out on the kiosk traffic when I visit the airport (which is fairly often these days) in hopes of resolving my unanswered question: “Does Go Daddy have this much confidence in how efficient their process and service are that a business person could register their desired domain in mere minutes – and still catch a flight – or is it simply targeting the low-hanging fruit of stranded travelers who desperately want to be productive while in transit?”

Are there any services you would like to see available at the airport, train station or bus depot that would make you a more productive professional in transit? As I travel for BurrellesLuce, the one service I would like to see is a kiosk selling Dell chargers (unless Dell decides to finally go universal) or at least a Dell-charging station for the times when my charger doesn’t make my trip with me.

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