Archive for May, 2010


The Future Can’t Come Fast Enough for the News Industry and It’s Looking a Little Brighter

Friday, May 28th, 2010
Image Courtesy of DC Comics

Image Courtesy of DC Comics

It would be hard to imagine the fictional newspaper men (and women) of the past like Perry White of the “Daily Planet” (Superman) hollering for their first quarter numbers of “unique visitors per month” or boasting about their ranking for “most-linked-to-news-outlets” or even deliberating about putting their content behind a “pay-wall.” Today these are just some of the relatively new terms being used to describe the various metrics and business models newspapers are exploring during this transitional period in which the entire industry finds itself. 

For the last several years the forecasts for news organizations have been filled with doom and gloom. However the news about the news industry has been much rosier as of late. For starters, newspaper website’s traffic continues to grow. As highlighted in this Media Post article, online newspaper operations from the top 25 media outlets reached 83.7 million unique visitors in April, up 10 percent from March, 12 percent from February and 15 percent from January of this year, according to comscore figures released by the Newspaper National Network. And according to Nielsen, 74.4 million unique visitors per month in the first quarter of 2010 were a record – up from 72 million from the first quarter of 2009. These increases were actually higher than competitors like CNN and The Huffington post who came in at 43.4 million (flat) and 22.2 million (a 3 percent drop) respectively.

(For a list of the top 100 daily newspapers, 25 consumer magazines, 25 blogs, and the 20 social networks in the U.S., check out the updated 2010 Top Media List from BurrellesLuce.)

It is obvious from these figures that, as Google’s CEO, Eric Schmidt was recently quoted as saying, “Newspapers don’t have a demand problem they have a business model problem.”

As various business models continue to be tested, measured and debated within the industry, a silver bullet has yet to emerge. So far, it appears that several viable solutions are taking shape and depending on who you ask you’ll get a justification for each of them. According to this article on CNN.com, “Last year Rupert Murdoch, chairman and CEO of The Wall Street Journal’s parent company News Corp., said ‘The current free access business model favored by most content providers was flawed and contributed to a fall in newspapers’ revenues.’” The WSJ is currently behind a pay-wall and “he also claimed the Wall Street Journal had proved that charging for content could be made to work pointing out that 360,000 people had downloaded an iPhone WSJ application in three weeks and that users would soon be made to pay “handsomely” for accessing WSJ content.”

Alternatively, The New Times plans to use a metered system (EZ Pass approach) starting January 2011, where a certain number of articles would be free before demanding payment (similar to what Financial Times is currently using). This may solve their monetization challenge, but it will no doubt affect their “most-linked-to-news-outlets” rank, a measure used to track the amount of people who actually clicked-through to the original news organizations website via a blog or third party source. This could significantly impact results, with 99 percent of the stories bloggers include as links coming from traditional mainstream media sources. Interestingly enough, 80 percent of the stories linked to in online and social media come from only four news outlets: The New York Times (20 percent), BBC news (23 percent), CNN.com (21 percent), and the Washington Post (16 percent). The Wall Street Journal has twice the print circulation as the New York Times, but  is not on this short list. 

Some pay-wall advocates would argue that the majority of these visitors are merely “drive by users” who come in once through an aggregator and don’t really engage with the product. The counter argument claims more traffic directed to a newspaper’s online site would ultimately translate into higher advertising dollars.

If the numbers prove the demand for news content is there, let’s hope for the news industry’s sake the revenue will follow. In my opinion credible news journalism still trumps all. As long as it’s being distributed through the device of choice, engaged by the readers, and monetized in a way that generates revenue without isolating readers – it doesn’t matter whether it’s done through pay-walls, online advertising, or possibly something we haven’t thought of yet. (After all necessity is the mother of all inventions.) A tall order for the news industry for sure, but the future suddenly looks a whole lot brighter. There’s no doubt the identity of the news industry will change, but a reinvented news organization is still better than none at all.

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BurrellesLuce Newsletter: Staying on the Right Side of the Media Relations Curve

Wednesday, May 26th, 2010

5 Things to Avoid When Pitching the Media

Public relations professionals know that the success of their company, client, or brand initiatives begin with good media relations. And as the media world continues to evolve, so do the best practices associated with contacting the media and disseminating news releases and other information. Yet, according to some journalists and bloggers, there are PR practitioners who “still don’t get even the basics” — turning what could potentially be a good pitch into a media relations blunder.

Increased time demands and constant “news” inundation mean that PR practitioners must pay special attention when pitching the media. Even well-intentioned PR and marketing pros can “cross the line” by committing just one of these all-too-common mistakes.

Read more of this month’s newsletter to learn 5 things to avoid when pitching the media.

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Are You Shifting Marketing and PR Plans Based on Hispanic Demographic Trends?

Wednesday, May 26th, 2010

by Colleen Flood*

Hola, como estan todos?  Es un placer de estar aqui. Estan todos disfrutando la conferencia? 

This is similiar to how David Henry, founder and president of Telenoticias and co-author of Hispanic Marketing and Public Relations: Understanding and Targeting America’s Largest Minority, started the session “A Sleeping Giant” at the PRSA Counselors Academy Conference, which BurrellesLuce sponsored, this past weekend. Henry switched back to communicating in English and asked if we understood what he had just said. Only one or two hands went up in the group. He then related this to what Hispanics understand when they are marketed to in English.

The current marketplace in the U.S. is comprised of a diverse group. There has been boom over the past few years and by 2050, it is estimated that 30 percent of the population will be Hispanic. This is a population with a purchasing power that is progressing 50 percent faster than non-Hispanic groups. (In fact, BurrellesLuce first began writing about these trends in a 2007 newsletter entitled, “Top Five Tips for Reaching the Growing Hispanic Market.”)

This is the “sleeping giant,” according to Henry, since Hispanics seem to be more of a brand-loyal and relationship-driven community. Even though U.S. Hispanics speak English, in the home many of them are only speaking Spanish and are making buying decisions and vacation choices in a family setting. Henry explained that not enough companies include Hispanic outreach as a core part of their PR and marketing plans. If we are not communicating in Spanish or speaking to their values how are they interpreting what they will purchase? 

Henry also insists that Hispanic consumers need to be engaged via online and social media. They are the fastest growing in terms of online usage in the U.S. and to dispel any myths, Henry explained that 82 percent of Hispanics do have computers.  Fifty-eight percent of the total Hispanic population is online and 55 percent are using Spanish language sites – this is up 41 percent according to Henry. Companies who engage with Hispanics will have success – social media is perfect for the Hispanic market.

Henry offered some ways to reach Hispanic audiences:

  • Adapt to your market. Research the culture and garner an understanding before trying to market it. (This also applies to other consumer groups and niche markets as well.)
  • Take a bilingual approach. This will help to send a consistent, effective message.
  • Understand core values.  The family dynamic plays an important role in purchasing decisions, among other values.
  • Get involved in the community. Partner and communicate with Hispanic organizations.
  • Employ a fluent Spanish language spokesperson. Some larger agencies even have dedicated teams.  Just because you know some Spanish, does not mean you know the Hispanic market or their communication preferences.

How are you marketing en Espanol? What about in other languages or to other non-English speaking groups or niche communities? What are some of your tips for communicating and marketing to an increasing diverse group of influencers and constituents?

***

*Bio: Colleen Flood has been a sales consultant with BurrellesLuce for over 12 years and is eager to become a more integrated part of the social-public relations community. She primarily handles agency relations in the New York and New Jersey metro-area. She is not only passionate about work, but also about family, friends, and the Jersey Shore. Twitter: @cgflood LinkedIn: Colleen Flood Facebook: BurrellesLuce

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How to Leverage YouTube in Your PR Campaign

Monday, May 24th, 2010

At the PRSA International Conference, last fall, I attended the “PR Needs YouTube” panel discussion and subsequently wrote a recap of the session. We were told that in September 2009, Americans conducted 3.5 billion searches on YouTube.  In April 2010, just seven months later, that number is even higher at 3.7 billion searches, according to comScore.

An AdAge article stated that some marketers have just about given up on the traditional path to broadcast media coverage – instead of pitching their stories to reporters, they are directly engaging consumers through original content they and their agencies have created. “And while they haven’t completely abandoned traditional media outlets, big-name marketers such as Procter & Gamble, Best Buy, MasterCard and Coldwell Banker are among those who have taken matters into their own hands by creating content and bringing it straight to consumers.” 

 And, it’s not just broadcast news using video anymore. A large number of traditional print outlets have online affiliate sites that are complementing text with video – even radio stations are getting into the game by incorporating videos into their websites.

If you aren’t already utilizing YouTube in your public relations efforts, it’s definitely time to sit up and take notice! (My colleague Denise Giacin recently discussed a similar topic in her blog post, “YouTube Turns Five … Are You Tuned In?”)

So, how do you get started?  Here are some tips from Douglas Idugboe at smedio:

  • First (obviously) create the video. Expensive equipment or production studio time is not needed; you can use your own flipcam or other video recorder.
  • Build your own YouTube channel by choosing a name. The name should include your company’s or one that reflects the product/service category you’re associated with. Register it and you’ll receive a URL reading youtube.com/user/[yourfullnamehere]. 
  • Create a profile and upload an avatar or video screenshot that catches peoples’ attention.
  • YouTube has different types of accounts. Idugboe recommends “Guru” to stand above the crowd.
  • You can upload your own images and backgrounds to create a look consistent with your website, blog, business cards, etc.
  • To help build your brand and your online community, check all relevant options under “Modules”
  • If you want viewers to always see the latest and greatest, click “Edit” on the screen’s top right. At “Featured Video” click “Use the Most Recent”

From there you’ll then want to:

  1. Embed your YouTube videos on your website and blog.
  2. Link your channel and videos everywhere possible to maximize visibility (making sure to follow the rules of proper engagement).
  3. Leverage your current network, and let YouTube help grow and expand it.
  4. If applicable, notify local newspapers, TV and any other media outlets via press releases, to alert their audiences to your video.

In addition to cross-marketing to your existing network and the media, you’re probably asking “How do I optimize the video for SEO?”  In the video below, Greg Jarboe provides three tips for video search engine optimization from the International Search Summit in London last week:

Do you have additional tips on using video for PR for the BurrellesLuce Fresh Ideas readers? Are you using YouTube or other video sharing sites?  Care to share any examples of successful (or unsuccessful) cases of video used in public relations campaigns?

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YouTube Turns Five … Are You Tuned In?

Friday, May 21st, 2010

by Denise Giacin*

User generated content is all the rage. So, it’s no wonder that YouTube’s popularity has continued to grow over the past five years. (You can check out YouTube’s “birthday” celebration channel here.)

While YouTube has become a place to show off your dance moves, rant about politics, or promote your garage band, among other things – it’s also become a useful tool for media professionals looking to connect and engage with their constituents and to promote and market their brands, clients, and concepts to consumers in visually stimulating ways. (Even my BurrellesLuce colleague Johna Burke has begun to interview PR professionals at various industry events and posting videos on YouTube like the one below.)

By using YouTube to engage consumers, marketing and public relations professionals are creating a lasting impression…perhaps even more lasting and with a farther reach than even they may realize.

For instance, earlier this week, I received an email from an online events company promoting the Discovery and National Geographic King Tut New York City exhibition in midtown Manhattan. While the advertisement itself did catch my eye, the piece that won me over to buy tickets was the YouTube video included on the web page. The video is captivating and really motivated me to check out the exhibition. Not only that, but I forwarded the video to a few friends and now they would like to go with me. If I wanted to, I could also post the video on Facebook and Twitter which would give the exhibition even more exposure.

YouTube videos are in an easy-to-share format, allowing people to quickly pass along information without taking much time or energy. The passing along of information in such a way can create a “viral video,” which has the potential to do great things for your brand. (But remember, each brand or organization must determine their own measure for “viral” that makes sense with their overall communication plan.)  Having your YouTube video passed along by a consumer sends a powerful message: The consumer is actually telling the recipient this is something worth checking out – in other words, the act of sharing a video becomes a digital form of word of mouth. And even if viewers aren’t necessarily sharing the physical video online, they may still be discussing it offline.

A recent PC World article by Daniel Ionescu called “YouTube Beats Prime Time TV On 5th Birthday” states, “Google-owned video sharing site YouTube is celebrating its fifth anniversary on a roll: the company announced that it is now serving more than two billion videos per day, which is nearly double the audience of U.S. prime-time television.” With an audience like this size, organizations that aren’t already doing so should really take advantage of YouTube to give their brand the greatest exposure – assuming it makes sense with their overall communications strategy.

Is YouTube a medium that’s worked for you in the past? How are you utilizing YouTube to promote your brand? I would love to hear your success stories!

***

Bio: Prior to joining the BurrellesLuce Client Service team in 2008, Denise worked in the marketing industry for three years. She holds a bachelor’s degree in communications from the University of Connecticut, where she gained experience interning in PR and working for student organizations. By engaging readers on the Fresh Ideas blog Denise hopes to further her understanding of client needs. In her spare time, she is passionate about Team in Training (The Leukemia & Lymphoma Society’s charity sports training program) and baking cupcakes. Her claim to fame: red velvet cupcakes with cream cheese frosting. LinkedIn: dgiacin Twitter: BurrellesLuce Facebook: BurrellesLuce

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