Archive for November, 2009


Will Paid Online Content Change Your Media Sources?

Monday, November 30th, 2009
Flickr Image: RonAlmog

Flickr Image: RonAlmog

by Carol Holden*
Like most people, I start my business day by checking the BurrellesLuce morning news briefing to see what’s up with the competition and the industry as a whole.

Recently, I found two bright spots regarding the health of the traditional media industry.

As reported in Editor & Publisher, in a study recently released by Scarborough Research, data analysis indicates that newspapers are still read in print or online by a critical mass of adults in the U.S. on a daily and weekly basis. “While our data does show that print newspaper readership is slowly declining, it also illustrates that reports about the pending death of the newspaper industry are not supported by audience data,” said Gary Meo, Scarborough Research’s senior vice president of print and digital media services. “Given the fragmentation of media choices, printed newspapers are holding onto their audiences relatively well and this is refreshing news.”

This is certainly refreshing to me as the person directing the BurrellesLuce Media Measurement service as well as being a former employee of a small town newspaper.

The report went on to list the following statistics:

In an average week –

  • 79 percent of adults employed in white collar positions read a newspaper in print or online
  • 82 percent of adults with household incomes of $100,000 or more read a printed newspaper in print or online
  • 84 percent of adults who are college graduates or who have advanced degrees read a printed newspaper in print or online

 Secondly, as reported in Bulldog Reporter’s Daily Dog, a new survey from the Boston Consulting Group asserts that the average news consumer would likely be willing to pay for news online, but respondents insist on unique news stories worthy of buying. “The good news is that, contrary to conventional wisdom, consumers are willing to pay for meaningful content,” said John Rose, senior partner at Boston Consulting Group who leads the firm’s global media sector. “The bad news is that they are not willing to pay much. But cumulatively, these payments could help offset one to three years of anticipated declines in advertising revenue.”

This change carries a lot of implications. Top of my mind is the impact on how Google will search for news and, depending on the sources and the charges, it will likely influence my own RSS options. How will you advise your clients to navigate the new terrain? How will paid content change your online sources for news?

*Bio: I’ve been in the media business all of my adult life, first in newspapers before going full circle and joining BurrellesLuce, where I now direct the Media Measurement department. I’ve always enjoyed meeting and especially listening to the needs of our customers and others in the public relations and communications fields; I welcome sharing ideas through the Fresh Ideas blog. One of my professional passions is providing the type of service to a client that makes them respond, “atta girl” – inspiring our entire team to keep striving to be the best. Although I have been lucky enough to travel through much of Asia and most major U.S. cities for business or pleasure, my free time is now spent with my daughter, visiting family/friends, and of course the Jersey shore. Twitter: @domeasurement LinkedIn: Carol Holden Facebook: BurrellesLuce

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#Tweetsgiving: Demonstrating Gratitude

Wednesday, November 25th, 2009
Flickr Image: cambodia4kidsorg

Flickr Image: cambodia4kidsorg

Valerie Simon

Are you familiar with TweetsGiving? It “is a global celebration that seeks to change the world through the power of gratitude.” From November 24 – 26, 2009, participants are challenged to share their gratitude using online tools and at live events. You can learn more about this 48-hour event created by U.S, non-profit Epic Change  by following this link here. If you are on Twitter, you can also follow the hashtag #tweetsgiving.

Social media has provided a myriad of opportunities to “give back” this year. Another cause I’ve had the opportunity to get involved with is 12for12K. I was motivated by Mashable’s Summer of Social Good and could not help but be moved to support Drew and Anissa. Social media offers a far more personal opportunity to build connections and support for important causes.

Time and money continue to be limited resources, however; as you work to incorporate social media into your cause marketing efforts, consider the fact that you are not the only one using social media to reach out. Sarah Evans recently wrote a great post on this issue, “How to avoid online donor fatigue.”

Have you or your clients incorporated social media into cause marketing efforts?  How do you stand out? And what do you do to acknowledge and thank your donors and supporters?

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Comparison: What’s Missing from Your Web Content?

Wednesday, November 25th, 2009
Flickr Image: Laura Burlton

Flickr Image: Laura Burlton

by Stephen Lawrence*
In previous postings, I’ve discussed the disparity between newspapers and their web equivalents.  We’ve learned that one-to-one equivalency rarely occurs and that loss of valuable content accompanies such instances when the digital doesn’t equal the print.  This posting covers some of those examples where printed photos don’t make it to the web.

First, I must note, that while we are supplying the URLs to the online articles, we are unable to reproduce the original printed pages for comparison and posting to Fresh Ideas due to copyright restrictions. (For a more in-depth discussion on copyright, check out this BurrellesLuce white paper.)

If you manage public relations for authors, restaurants or fashion clients I promise you’ll find these examples very interesting:

Book Reviews
One of my guilty pleasures, back in the days when I was a reader (that’s a “fancy” term for someone on our production team who searches for articles relevant to a clients reading instructions), was perusing the book review sections of various newspaper as I read them for our clients.  Shots of the book’s cover running alongside the printed article were always handy in capturing my attention and helped make finding the relevant material all the easier. 

When conducting some quality assurance recently, I was reminded of this and found a few examples where the print and online editions of book review images don’t match up: (more…)

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More Wise Women: “Lessons Learned” from Washington Women in Public Relations Panel

Tuesday, November 24th, 2009
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Flickr Image: tomt6788

A couple weeks ago I blogged about some of the great advice discussed during the Washington Women in Public Relations (WWPR) Washington PR Woman of the Year Award luncheon. As a follow-up, WWPR’s November professional development brought together a panel of senior PR professionals to talk about “Lessons Learned.” The panel included:

Wheeler started by asking the panelists, “What attribute contributed to their success?”

  1. Integrity (Gossens)
  2. Taking risks to move ahead (Crockett-Ntonga)
  3. Having an iron stomach (Graveline)
  4. Looking for excellent mentors (Silverberg)
  5. Listening and being an advisor (Silverberg)

As the discussion progressed, Hamilton reminded us to “question your policy that affects the public.” She relayed a story about the original Dr. Gridlock of the Washington Post, who came to Dulles Airport to pick-up his family, and was upset that there weren’t any luggage carts outside of the international terminal. The airport management had plans to add luggage carts in a year. Hoping to have them added sooner, Dr. Gridlock launched a writing campaign, dubbed “Dunkin Donuts vs. Baggage Carts,” commenting the airport could replace the donut shop with baggage carts. The airport management eventually agreed, and the luggage carts were put in early… (more…)

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PR Camp – Delivering Strategies for Effective ROI and Achieving Success in Social Media Programs

Monday, November 23rd, 2009

Valerie Simon

ist2_4185175-measuring-your-successI spent Friday at PR Camp™ , a highly interactive “unconference,” with PR and marketing professionals from the agency, non-profit, and corporate worlds. Attendees ranged in experience from Gen-Y students to seasoned industry leaders. But as we discussed the challenges and opportunities social media offers those in the field of communications, everyone had the chance to serve as both a student and a teacher.

One of my favorite sessions was Delivering Strategies for Effective ROI and Achieving Success in Social Media Programs, a small group discussion led by PR Camp Counselor Janine Gianfredi, marketing manager, Google, Throughout the day, the importance of implementing a measurement program for social media efforts was emphasized, but this session helped to dissect the challenges of social media measurement.

Our group got off to a strong start, agreeing that the first steps include,

  • Defining the goals of your social media program
  • Making sure that those goals are tied to quantifiable business objectives
  • Understanding the challenges and goals of sales, service, product development, etc., and the impact your programs can have on each
  • Listening carefully to the current conversations so that you can develop a baseline.

Janine explained how her team found that measurement goals fell into two very different categories: conversion and engagement. While conversion goals are generally easy to quantify, engagement goals prove far more elusive. How do you measure the loyalty or enthusiasm of your fans, friends, followers, or subscribers? Do you have those brand evangelists who will share your story? In the event of a crisis, will your community support you? How do you measure the goodwill you are building?

Our group understood that is important to go beyond simply measuring the numbers of fans, followers and such. You must be able to filter through all of the irrelevant “noise” and look at comments, retweets, sentiment, demographics and more. David Berkowitz, senior director of emerging media and innovation at 360i, and another of the counselors for PR Camp, recently wrote a great post on 100 Ways to Measure Social Media.

The composition of our group, which include those from agencies, publishing, technology, healthcare, nonprofits and travel made it extremely apparent that there is no simple “one size fits all” solution to measuring ROI. (more…)

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