Comments on: Public Relations and Customer Relations: Are You Listening to Your Constituents? http://www.burrellesluce.com/freshideas/2009/10/public-relations-and-customer-relations-are-you-listening-to-your-constituents/ Fresh Ideas from BurrellesLuce. Although we’re at the forefront of PR - leading innovation in media monitoring and measurement - we don’t know it all. That’s why we are out there exploring and learning alongside you. Fresh Ideas from BurrellesLuce gathers our resident experts and industry insider guest bloggers to share their thoughts on media, public relations, and marketing and provide you with a place to share ideas about what matters most to you. Together we can ensure breakthrough communications. Thu, 09 Feb 2012 08:52:01 -0500 http://wordpress.org/?v=2.8.6 hourly 1 By: Dunbay http://www.burrellesluce.com/freshideas/2009/10/public-relations-and-customer-relations-are-you-listening-to-your-constituents/comment-page-1/#comment-36574 Dunbay Mon, 05 Sep 2011 04:52:14 +0000 http://www.burrellesluce.com/freshideas/?p=767#comment-36574 <strong>Accounting Cloud...</strong> [...]Public Relations and Customer Relations: Are You Listening to Your Constituents? « BurrellesLuce Fresh Ideas[...]... Accounting Cloud…

[...]Public Relations and Customer Relations: Are You Listening to Your Constituents? « BurrellesLuce Fresh Ideas[...]…

]]> By: PilmerPR http://www.burrellesluce.com/freshideas/2009/10/public-relations-and-customer-relations-are-you-listening-to-your-constituents/comment-page-1/#comment-11124 PilmerPR Thu, 20 May 2010 03:44:47 +0000 http://www.burrellesluce.com/freshideas/?p=767#comment-11124 Props to TD Bank for commenting on your blog post. I never had a perception of TD Bank until I read your blog post about some of their services not working and in my mind I thought, "well, I wouldn't want to bank with them". However, seeing that they responded the same day to your blog post completely changed my perception. TD Bank just exemplified what you wrote about. I am thoroughly impressed and would reconsider their Bank based on this one experience. More companies need to get their act together and learn what online brand management is all about. It is critical in today's time when everything is done "now." Props to TD Bank for commenting on your blog post. I never had a perception of TD Bank until I read your blog post about some of their services not working and in my mind I thought, “well, I wouldn’t want to bank with them”. However, seeing that they responded the same day to your blog post completely changed my perception. TD Bank just exemplified what you wrote about. I am thoroughly impressed and would reconsider their Bank based on this one experience.

More companies need to get their act together and learn what online brand management is all about. It is critical in today’s time when everything is done “now.”

]]> By: TD Bank http://www.burrellesluce.com/freshideas/2009/10/public-relations-and-customer-relations-are-you-listening-to-your-constituents/comment-page-1/#comment-6789 TD Bank Mon, 05 Oct 2009 21:07:27 +0000 http://www.burrellesluce.com/freshideas/?p=767#comment-6789 We have been experiencing some delays in overnight posting, but are making progress. TD Bank account balances are currently up to date. Please note transaction processing usually does not happen over the weekend. We encourage customers to visit a store or call the call center so we can continue to help them resolve individual issues. We are experiencing high call volume at our call center, but they are ready to serve you. We know our Customers are concerned. We acknowledge and understand their frustration. We are sorry for the inconvenience this has caused them and we thank them for their patience and understanding. We will reverse fees associated with this issue. We have been experiencing some delays in overnight posting, but are making progress. TD Bank account balances are currently up to date. Please note transaction processing usually does not happen over the weekend.
We encourage customers to visit a store or call the call center so we can continue to help them resolve individual issues. We are experiencing high call volume at our call center, but they are ready to serve you.

We know our Customers are concerned. We acknowledge and understand their frustration. We are sorry for the inconvenience this has caused them and we thank them for their patience and understanding.

We will reverse fees associated with this issue.

]]> By: Tweets that mention Public Relations and Customer Relations: Are You Listening to Your Constituents? « Fresh Ideas -- Topsy.com http://www.burrellesluce.com/freshideas/2009/10/public-relations-and-customer-relations-are-you-listening-to-your-constituents/comment-page-1/#comment-6785 Tweets that mention Public Relations and Customer Relations: Are You Listening to Your Constituents? « Fresh Ideas -- Topsy.com Mon, 05 Oct 2009 13:58:08 +0000 http://www.burrellesluce.com/freshideas/?p=767#comment-6785 [...] This post was mentioned on Twitter by gail_nelson, Debbie Friez and Kelly_Growley. Kelly_Growley said: RT @dfriez R u listening to ur customers? #PR pros need to pay attention. My latest post on BurrellesLuce Fresh Ideas http://budurl.com/vnm4 [...] [...] This post was mentioned on Twitter by gail_nelson, Debbie Friez and Kelly_Growley. Kelly_Growley said: RT @dfriez R u listening to ur customers? #PR pros need to pay attention. My latest post on BurrellesLuce Fresh Ideas http://budurl.com/vnm4 [...]

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