Archive for July, 2009


Measuring Business Results Will Get You Noticed

Friday, July 31st, 2009

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Are you tracking and/or analyzing your media coverage? Are you sharing your results? If you said “no” to one of these questions you could be in trouble – your existing employer may not understand the value you bring to the organization. Clearly, in this economy, it’s best to be proactive.

A friend who’s been looking for a Senior Communicator position for four months (he will face final “liberation” from his current position the end of next week) asked me to review his resume. His company was acquired and all administrative functions are being absorbed by the larger entity. He’s had his resume on job boards and with companies in his industry of expertise for more than three months with not so much as a nibble. I was shocked when I reviewed his resume and found no mention of the analysis program and the key results I know he’s gathered and correlated. When we discussed this omission, he expressed to me he planned to “cover that in the interview.” I advised him that he’d be hard pressed to get an interview if he’s not talking about how he can show value to an organization.

Begrudgingly, he deleted his “love of mountain biking and other interests” to make room for an overview of the program he manages and the impact on sales in his organization. Within 48 hours of the update, he received three inquiries on his resume. One resulted in an interview, with his second interview today. He let me know his second interview is almost solely due to the measurement program he implemented since the prospective company is interested in applying a similar program. Granted, there are some resume “optimization” factors at work in this example, but for his prospective new employer, measurement matters!

This situation reminded me of a session I attended by Smooch Reynolds, The Repovich Reynolds Group, at the PRSA Western District Conference, where she addressed the value of “A” players and how there will always be a demand for them. Well, my friend is an “A” player. He just needed to be reminded to wave his “measurement flag” and get noticed. For all the job seekers – and there are a lot of you out there – another interesting read is the Wall Street Journal article on organizations giving preferential treatment to candidates already employed. Perhaps, if you aren’t currently employed, showing solid results from previous positions with supporting metrics may be the next best thing.

The bottom line: Individuals fighting to be relevant must understand how their communication/public relations efforts affect the organization’s bottom-line results, because this ability will always be in demand. I challenge each of you to uncover your “A” game and identify how your efforts contribute to your organization’s success. Let your “measurement flag” wave!

*If you are faced with implementing your own program please contact me jburke@burrellesluce.com and I will send you a copy of the BurrellesLuce Quality Rating System (QRS) “scorecard” to help get you started.

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Online Video: Another Tool in PR’s Arsenal

Friday, July 24th, 2009

Valerie Simon

On Wednesday Amazon.com CEO Jeff Bezos chose to talk about the Zappos deal on YouTube. By speaking directly to the public, and bypassing the press, Bezos was able to assure that his key messages were clearly articulated. The video spread quickly via social media, and became a part of the story in the traditional media.

There is little doubt that online video is exploding. The July issue of the BurrellesLuce e-newsletter, devoted to online video, notes that according to comScore’s Video Metrix, published in June 2009, 78.6 percent of all Internet users viewed online video during the month of April 2009 (16.8 billion videos), a 34.5 percent increase in video consumption from April of 2008.

The rapid growth of online video provides public relations professionals new opportunity to engage the public and media. Tuesday I moderated a PR News webinar, “How to (Really) Leverage YouTube for PR,” designed to help PR practitioners use online video to take their media relations to the next level. Anthony Allen, director of Digital Media for the American Society for Training and Development, provided some practical advice on creating and sharing videos. Christi Day, emerging media specialist from Southwest Airlines, shared great examples of how Southwest has been able to engage the media and audiences using online video. And Rick Wion, vice president Dialogue, GolinHarris, offered great suggestions on what organizations should be measuring.

As Rick pointed out, “Viral is not a strategy.” Effective use of online video means assuring that it is seamlessly integrated with your overall PR plan. The Jeff Bezos video provides an excellent example of how to tell a story, while simultaneously aligning the video to key messages. While it took Bezos nearly six minutes to mention Zappos, he was quick to talk about the company’s core values; a customer centric philosophy, constant invention/innovation and long-term focus.

With that said, the Bezos video was not without its critics. Is eight minutes too long for an online audience? Why did it take six minutes to get to the news viewers were waiting to hear? Was the quality of the video lackluster?

As business communicators, we all have a lot to learn about how to harness the full potential of online video. Back in February of 2007, Doug Simon, president of D S Simon, noted in his welcoming vlog post: “In two years, websites and blogs without video will be the exception, rather than the rule.” Today, online video has become an essential element in communications plans and is an important part of what we monitor for our clients.

Be sure to check out these tips for using online video from BurrellesLuce.  How do you incorporate online video into your PR plan?

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Lunar Landing Anniversary = Great PR Opportunity

Wednesday, July 22nd, 2009

2768719983_962780aa36_m.jpgLike most people under 50, the first lunar landing is something I read about in history books or watched clips of on TV. At first glance, this week’s celebration of the 40th anniversary seemed to be an overkill of media coverage. But as I watched TV stories and YouTube videos, perused the special section in the Washington Post, and read tweets, I realized NASA may have created an award-winning PR campaign.

NASA is trying to reach younger people, who feel space travel is blasé. They also need funding and support for future missions to the Moon, Mars, and beyond. I was surprised how many stories relayed NASA’s key message: space missions are important to the advancement of science.

A. Pawlowski made this point in a CNN.com article looking at the debate over space travel. A very fun sidebar in the print edition of the Washington Post highlighted many of the products developed because of the space program. Even Google Earth got into the act.

Peter Shankman of HARO was asked at a presentation at the National Institutes of Health which government agency is utilizing social media well? Not surprisingly, his answer was NASA.

I really cannot wait until all the coverage is reviewed and analyzed. I believe the communications teams at NASA pulled-off a great event, which advanced their purpose.

Have you used an anniversary to successfully drive home your key messages to new audiences? Myself (and the rest of us here at BurrellesLuce) would like to hear about your success stories.

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Is Twitter “Media?”

Monday, July 20th, 2009

If you’re on Twitter, you know that it’s not only a wonderful way to meet and network with other PR/MarComm professionals, but it’s a great source of news stories – especially breaking news. 

You’re also probably aware that hundreds of news stories broke first on Twitter; for example, the US Airways plane going down in the Hudson River, the earthquake in China, Iran’s post-election protests, Michael Jackson’s death, and just the other day the bombing in Jakarta.

My BurrellesLuce colleagues and I have read  a number of blog posts and stories about what this means for mainstream (traditional) news outlets. Per one 2549338029_791d5674f9.jpgrecent story, “The buttresses of old media institutions, from print to television, are under stress from the advertising downturn, but social media is thriving as the world flocks to the likes of Facebook, Twitter and LinkedIn.”

There’s been some scuttlebutt lately about whether this is a good thing or not. One post went as far as to say “Goodbye CNN-crawl, hello Twitter.” 

I’m not sure I’m ready to write-off CNN or other traditional news outlets just yet – after all, as soon as the news broke on Twitter, the first thing I did was tune in to CNN (or TMZ in the case of Michael Jackson) to see if there was journalistic confirmation of these reports. 

Perhaps I’m not as forward-thinking as some, but the St. Louis Social Media Report seems to agree with me – there is room for both Twitter and traditional news outlets as they both bring forth a distinctive and practical point of view.

Do you think Twitter or other social media will replace traditional media?  I look forward to the conversation.

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