Archive for April, 2009


PR’s Digital Dilemma: When Can ‘News’ Be Spelled T-w-e-e-t?

Wednesday, April 29th, 2009

Gail Nelson
For marketing pros, especially those with PR responsibility, the quantity of news is mushrooming. Reading everything you need to know about your clients and products, along with everything you want to know about the industry, takes more time than ever before.* 

In such frenetic circumstances, we’re all asking ourselves how we can best set priorities. One approach many PR practitioners are taking is to communicate in formats such as Twitter. In fact, last week I put out a Twitpoll asking my Twitter followers the source of their PR news. It’s hardly a scientific endeavor. So it’s no surprise that as of this writing, the Twitpoll indicates that communication professionals get most of their PR-related news from Twitter. But content is not on Twitter – it surfaces as links to the sites of content producers. (I recommend reading Monica O’Brien’s recent post on “The Resourceful Marketer” to streamline the process of striking it rich in content on Twitter.)

I’ve been thinking about how many of the concerns facing the macro world of media hold for news purveyors in the PR industry. Can the quality of the content hold up? As you may know, PRWeek is changing its delivery model – switching from a weekly print publication to an email publication and requiring an annual subscription. A new monthly feature magazine will appear in the product line-up, along with a re-launched daily email blast.

In, “It’s Still Called PRWeek, but It’s Going Monthly,” a New York Times article published on April 26, author Stephanie Clifford postulates that it may be too confusing to dub a monthly print publication PRWeek. I contend PRWeek is a bankable brand and produces a range of products – such as webinars and live events. (As head of marketing for BurrellesLuce, I purchase sponsorships for these products, and must say I am impressed by the way the publishing staff is handling the change.)

PRWeek is betting that people will be willing to pay for content on the web that was previously available free of charge. PRWeek’s move is a brave one, especially if it is looking to expand its subscriber base and not merely slash production costs. I am hoping it comes out ahead. People trust its content, and its journalists know how to break and communicate news.

So, what do you think? Where are you getting your content? What are you willing to pay? And will the new PRWeek model take hold?

*  This is why a holistic monitoring service – one that delivers content from both traditional and social media – delivers so much value these days.

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PRSA Western District Conference: All-Star Cast for a Near-Perfect Event

Monday, April 27th, 2009

536389937_c9549bfa55Last week I attended the PRSA Western District Conference and it was a near-perfect event. The day kicked off with Steve Rubel, Edelman Digital, reviewing his “Five Digital Trends to Watch for in 2009.” His insights and delivery were world-class (no wonder his blog Micro Persuasion is so successful). Not to be outdone Sean Fitzgerald, Ketchum, and Jerry Swirling, USC Annenberg School for Communication, presented “Media Myths & Realities: What We’re Facing in 2009.” I highly recommend sharing and discussing the “key findings” with your internal team and/or clients if you are an agency for maximum strategic planning this year.

The luncheon speaker, Peter Shankman, best known for H.A.R.O., delivered a lively message as always. His delivery, however unorthodox (and PowerPoint free), didn’t overshadow his explanations of techniques and tactics that deliver success. Special thanks to Alison Bailin, HMA Public Relation: You can see some clips and insights from his presentation.

One of my favorite lines of the conference was courtesy of Casey DeLorme, APR, Get Spine Communications. To paraphrase “If you don’t like change you’re really not going to like being irrelevant.” (Tom Peters, re-imagine, 17).  

Why wasn’t the conference perfect? There wasn’t a media measurement session, my main focus and passion here at BurrellesLuce.

I’d love to hear from you:

What topic or speaker have you heard lately that was amazing?
If money was no object, what speaker or topic would you like to hear more about?

You can see all the live tweets from attendees on Twitter under hashtag #wdc09.

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Connecting with Clients through Social Media

Friday, April 24th, 2009

Connect with clients through social mediaby Cathy Del Colle*
After reading the title of the blog post from Graham Charlton, “The Power of Social Media for Customer Service,” I couldn’t agree more.  At BurrellesLuce, we’ve found that it’s essential to be active where our customers are active. And social media is booming right now.

When you log on to Twitter, their home page states “What is Twitter? Twitter is a service for friends, family, and co-workers to communicate and stay connected through the exchange of quick, frequent answers to one simple question: What are you doing?”  This is terrific!

When potential customers have posted a comment about which media monitoring company people are using, we read it and respond. When a current client has a question or concern, we make sure that the client is contacted by the account manager that currently handles their account. As Graham Charlton stated in his blog “Responding in public to such customer complaints requires some tact and good judgment, but when done well like this it can be a big win for a company in terms of positive PR. It also emphasizes the value of monitoring what is being said about your brand online so you can respond when necessary.”

It doesn’t matter what social media source you choose to monitor, it’s important to just get started. I can say from experience that the benefits will come shortly after your first post!

*Bio: During my 22 years with BurrellesLuce I’ve heard and seen a lot in the way of media monitoring and measurement. I originally started as a sales associate specializing in fashion and higher education. Now, I am the SVP of client services. Over the years I’ve developed a close relationship with many PR and marketing professionals. When I worked in the nation’s capital, I sat on the board of Washington Women in Public Relations, where I also served as membership coordinator and, in 1995, as president. Today, I remain an honorary member of that organization. I continue to enjoy meeting with clients and assisting them in any way. LinkedIn: cdelcolle; Twitter: @BurrellesLuce; Facebook: BurrellesLuce

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Twitter Following: Two Weeks, 35 People, and 2453 Tweets Later…

Wednesday, April 22nd, 2009

Twitter Followingby Jeffrey Barrett*
Two weeks ago, I added 35 new Twitter people and companies to my RSS feed – generating 2453 tweets, wow! I was overwhelmed at first. But many of the posts turned out to be conversational and fairly easy to skim over. The ones with links took a bit longer since the short URL services (such as Tr.im and Tiny) didn’t indicate what I was about to click on. By and large every tweet required thought about abbreviated words and new shortened phrases, which complicated matters further.

Now, I realize the pain of Twitter for me is in keeping up with the constantly changing language of the Twitter community or even the sub-community of those I follow. Even with improved content rules from Rands, I had a hard time keeping my attention.

My previous analogy (as posted here on BurrellesLuce Fresh Ideas) refers to Twitter being like instant messaging. This was only part right. It seems Twitter is actually more like instant messaging written in the format of truncated text messages. It is this truncation that has me wondering, “Is Twitter creating a rapid evolution of the written word?” I think I am going to keep some of these feeds on and see how language trends develop within them.

*Bio: Currently I am the chief architect of BurrellesLuce 2.0, the portal used by thousands of PR professionals to monitor, share, organize, and measure online and print news. I started as a web developer for Merck & Company and I am an accomplished technologist with a focus on large scale system architecture and implementation. With over ten years of experience designing and deploying technical solutions for a wide range of companies, I most recently managed web projects for NBC Universal, where I delivered social networking applications and supported high traffic applications. Prior to that, I served as director of technology for Silver Carrot, a marketing firm, creating and delivering the technology that powered high-performance online campaigns. In my spare time, I enjoy reading about economics and anything that has to do with modeling social interaction and social media. LinkedIn: Jeffrey Barrett; Twitter: @BurrellesLuce; Facebook: BurrellesLuce

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Social Media – Is There a Payday?

Tuesday, April 21st, 2009

Gail Nelson
Surprisingly (at least to me) this debate is going strong in some very influential places. Chris Brogan, for one, may harbor some doubts, at least as it pertains to selling Ford Fiestas. His post, “The Real Meat of the Question” was spurred by the post, “Can Social Media Make Us Buy More Cars?,” in which Pete Cashmore discusses Ford’s experiment: the automaker has given 100 active web citizens free use of a Ford Fiesta for six months. The participants agree to post about their experience to Twitter and Facebook and Flickr and YouTube. It’s clearly a blatant grab for buzz (and it’s working – look at all these blog posts!), but will this new campaign generate new sales?  

In the meantime, Chris asks his readers to weigh in on the ability of social media to drive sales. I jumped to comment last night, and put a firm stake in the ground, saying that social media participation (in Twitter and LinkedIn, in particular) by BurrellesLuce folks has resulted in sales. Is it a “paid” program, like Ford’s? No. (We blog and tweet as individuals and participate in the conversions at large.) Has our participation in the PR community resulted in a boatload of sales? Not yet, but it’s growing. Is the cost per sale reasonable? It’s hard to say. We haven’t tracked and valued the time of all who monitor, participate and respond to prospects and customers on social networks. But we do know it’s been an effective final touch point in a number of cases.  And we are pleased to be able to put personal faces on the brand we’ve spent years to build.

So, what do you think? Will a “paid” social media buzz creation campaign sell cars, or would only a more organic effort move the needle? And If you decided to ramp up your participation in social media  - whether or not you “seed” the conversation the way Ford is – would you have the systems in place – both monitoring and measurement – to be able to answer the question, “Does social media have a payday?”

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